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Wu-Yi Source Tea Complaints - Charging after cancellation

Review all Wu-Yi Source Tea complaints

Wu-Yi Source Tea

Posted: 2009-05-17 by   Bella
Charging after cancellation
Complaint Rating:  100 % with 5 votes
Company information:
Wy_Yi Tea/Living Lean
St George, Utah
United States
Phone: 8666111025
anewleanu.com

I ordered the tea - which I duly received - by the box load! Couldn't keep up with it; so I cancelled - which was accepted in, I believe, Nov 2008. Then the $19.95 kept showing up on my credit card statement - both parents in hospital I didn't check on a regular basis until today! Wow - they have continued to charge $19.95 each month for a sister program called Living Lean - an internet based 'diet help' program which apparently I agreed to when I ordered the bloody tea!!

I had no idea that (in the small print) I had agreed to such nonsense! I also have NOT received any emails with the self help guru junk for months; I presumed, wrongly, that it was due to the fact that I had cancelled my order last year!

Be aware of this website! The tea may work, I don't know, I tried it with no result; however I'm left with boxes of the junk - anyone want to buy it?!!! Be wary of subscribing to 'free' trials of anything on the net - I think it should be more highly regulated and monitored!!"!
Comments United States Weight Loss Products and Programs
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 106 days ago by   heatherbirdlady 0 Votes
Oh, hey addie! WOW, what a coincedence. You mean acai burn and WuYi tea are the same company? Interesting. Well, nice to see you again buddy.
TO THE WRITER.
what you need to do is record phone conversations, and print off cancellations. Send them to your credit card company and do a chage back. LOL Acai burn/WuYi tea will have to pay a penalty! FIGHT BACK!
You know what makes me even more mad? As if they didn't get enough from thieving your bank account, they made even more money off of preying on customers by selling their info. Just check out their privacy policy (aka privacy invasion policy)
 7 days ago by   cavan.poul 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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