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Grant Master Complaints - Charges taken without permission

Review all Grant Master complaints

Grant Master

Posted: 2008-06-20 by ElJuanda Sharp [send email]
Charges taken without permission
Complaint Rating:  100 % with 2 votes
Company information:
Grant Master
2620 S. Maryland Parkway, Suite #969,89109
Las Vegas, Nevada
United States
Phone: 800-479-0979
www.grantresourcecenter.com

I too was told the CD was free and there was a 2.99 handling fee, so I thought o.k. I'll order it. I purchased it approx two weeks ago. It still hasn't been opened. Accidentally I checked my history on my card today and found there was 39.95 taken off my card that I hadn't approved. I was upset about it, so I found their Phone # and called. The guy on the other end proceeded to tell me that according to their terms I had agreed to cancel within 7 days and if I didn't then they would charge my card 39.95 every month until I canceled. Well for one thing there never was anything telling me any terms or conditions, or about them taking 39.95 every month, or even anything about ever having to cancel anything. He told me I hadn't canceled so they took 39.95 off my card. I told him they wouldn't get any more from me, to cancel me then and there. He let me know that I would not get my 39.95 back even if my CD hadn't been opened, or even if I sent it back. Oh! And by the way there was no FINE PRINT or terms or conditions to even read, it was a video I watched, that said nothing about these so called terms . I am one of these that always reads the fine print before I sign. You cant read what you cant see. I decided the phone call wasn't enough so I was going to go to their web site to complain some more. Once I looked up grant master I found all these others who had been scammed too. I cant even begin to think how long they have and still will be doing this to others, no telling how much they have made off so many innocent people. I hope they are stopped.
Comments United States Unauthorized Charges
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Comments

105 days ago by Ryan R. [send email]
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. That is why we have the Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" Button depending on the site you order from.

Here are the Terms and Disclosures that is directly below or above (depending on the site you order from) the "Ship My Kit" Button.

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD™ and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding™ and Network Agenda™ for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "Easgrant1". For questions, call 800-479-0979.

For customer service you may call 800-479-0979 Monday thru Friday 9am to 9pm Eastern Standard Time and they'll be happy to assist you.

The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let’s face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.99 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our members website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly news letter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ were you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of it for themselves before they are billed for it.

If you are another customer reading this and you can contact our customer service department at 800-479-0979 Monday thru Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at 435-773-1795 and I would be happy to address your concerns ASAP.

Sincerely,
Ryan R.
67 days ago by Shay [send email]
I hope you are lucky enough to read this before you order instead of after you have numerous charges on your credit card. PLEASE DO NOT GET CAUGHT UP IN THIS!!

I completely agree. This company is a scam. I work in the legal field, so I am one of those people who aggravate you because I read every tiny letter of the fine print in everything I read. I ordered the CD and the same thing has happened to me. There was ABSOLUTELY NO fine print ANYWHERE on ANY webpage that I was addressed to that warned me of these "trial" memberships, no matter how much the very thorough Mr. Ryan Riddle insists that the information is in plain sight 4 times before you complete your order. There is NO WAY I would have ever ordered this if there was. I spent 30 minutes yelling at a customer service representative about this. It took the lady 30 minutes to give me a web address that showed me a disclaimer about these charges. If it was REALLY there on every order page, it would not take someone 30 minutes to direct me to that web address.

DO NOT PURCHASE THIS IF YOU ARE LOOKING FOR LINKS TO GRANTS, OR INFORMATION ON WHERE TO FIND THEM!! Before ordering, I even caught on to the fact that this CD was application examples only, and that it did not contain any information regarding available grants themselves, but only to give examples of how to fill out sample State or Federal grant applications. ALSO, MOST OF THE INFORMATION YOU WILL FIND IS NOT FOR INDIVIDUAL PERSONS LOOKING FOR GRANTS, BUT RATHER BUSINESSES, INSTITUTIONS OR STATE AGENCIES WHO ARE LOOKING TO APPLY FOR SERIOUS GOVERNMENT MONEY. I figured that $2.29 was not much to pay to confirm that my grant applications were correct, so I went ahead and ordered since it appeared there would be no other charges (Yes, NO FINE PRINT ANYWHERE). After my order, I was directed to a webpage that actually HAD a disclaimer saying if you proceeded you would be charged because you had to to get a trial membership to enter, and then it was $xx.xx per month if you didn't cancel, blah blah. So... I DIDN'T go forward with that!!! I never entered any personal information and I closed out the web browser, which is what I would have done on the CD order page. How would I miss the fine print (because it wasn't there) about trial "memberships" on the CD order page if I can plainly see it (while almost hidden) on the next website and not go through with it?

If you do call to cancel, and they only give you one cancellation verification ASK THEM FOR THREE VERIFICATIONS. They will only cancel ONE charge if you don't specify. You will still continue to be charged for their "affiliate" charges. Also, if they say they can't cancel all three, INSIST!! THEY CAN DO THIS! They still would not refund my money, but at least I got 3 cancellation verifications. My bank automatically cancelled my credit card, so now how would I even get credited for all the charges they unlawfully took from me anyway?
52 days ago by Tony G [send email]
Just chiming in with my 2 cents worth...I am ANOTHER chump thast fell for this scam and just got ripped off for 39.95. I also saw NOTHING about membership fees when I ordered the CD. I thought maybe I missed something, but after reading numerous complaints on the internet it's clear that the reason we're missing it is because they are PURPOSELY hiding the information.

I will NEVER purchase anything off the internet again from a new company before doing online research. In this case it would have save me 40 bucks!

ANOTHER DISSATISFIED GRANTMASTER CUSTOMER

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