Complaint Rating:

Company information:
ESBI
Florida
United States
www.esbi.ie

I just received my Embarq phone bill and there were $13.24 from ESBI. Contacted Embarq first and they told me I needed to contact ESBI and that they would put the $13.24 on dispute. However, I will be charged late payment fees if I don't pay the bill in total while this in dispute. The Embarq person recommended paying the bill in full until ESBI could provide me a credit for overpayment. This could take 2-3 billing cycles. Talked to ESBI and they said the same thing - that it will take 2-3 billing cycles for these bogus charges to be removed from my bill. Why should I have to pay for charges of services I never ordered - and further be penalized with late fees if I don't pay? I did some research on ESBI and it appears that this is a habit of theirs. When will they be fined or even better, put out of business?