Complaint Rating:

Company information:
Direct TV
Florida
United States
www.directv.com

Back in January Direct TV had an offer in the Sunday paper for $49.99 a month for 12 months with 3 months of free premium channels. This was to include over 200 channels including locals. DVR service.We have gone back and forth with them ever since I have called and told it would be taken care of then they send me to someone that I could not even understand because he did speak English and asked to speak to someone that did. I gave them the Promotion Code from the flier as well as the offer on the net. they seem to be be able to find this offer! I have a copy of the offer from that Sunday's paper as well as the down load with names, dates and times of everyone I have spoken to since our first bill to complain about always have to "search" for a channel being told they were installing a new satellite to improve their service and a bunch of we are so sorry for the inconvenience but no one has changed the billing to what it should be. They are charging us $72.99 a month. Last month they just added a policy for $5.99 in case something went wrong with the service to avoid a "service call" of $80.00. This month I got a charge for the internet! I have been with AT&T since it came into existence! I called and asked about the charge only to be told that I must have called for it! i don't think so. I am very dissatisfied but afraid of what they will do to my UNBLEMISHED credit rating if I stop service before it is up. I agreed to the 12 month service but I agreed at $49.99 not the $72.99 they are charging me. I could go on but I stop for now. I hope that this helps someone else before they make the same mistake we did. It is not always as good as it sounds!