Complaint Rating:

My telephone service was disconnected May 16 2007, and my internet disconnected June 19. I was billed for telephone service for 2 months after my service was disconnected and internet for a month after it was disconnected.

I called their customer service and they insisted I give them a debit card number to "make it right" or they would turn me over to collections.

When I pointed out, that according to the customer service reps OWN records that he pulled up, I got no service and was over charged by almost 200 dollars, he argued with me and said I OWED them and would pay, or be turned over to collections.

I kept my bills that show I was charged after disconnect. And then, after they charged me that extra month internet, they also charged me a 100 dollar modem fee because I didn't keep internet for a year. Well, they charged me for a year of internet service, so why the fee for not having it a year?...why do they get to have it both ways?

Consumers have NO rights with companies like this and it is not fair.