Complaint Rating:

Company information:
Europcar
New Zealand

Europcar charged my mastercard for damage in the form of a scratch on the bumper of the 4x4 we hired in Auckland. We did not cause this damage it would appear to be deliberate and no-one in the right mind deliberately scratches a hire car when they know they would be charged for it.

They would not inspect the vehicle when we returned it, did not tell us they were charging us for any damage until I queried the amount deducted from my card. To add insult to injury the invoice was dated the day before we returned the vehicle so either they were clairvoyant or they knew they were charging us for damage they already knew was there.

All in all this has the markings of a big scam - $337.00 dollars of each person who hires this vehicle is a good little earner for them.

Anyone who hires EZZ311 there is damage on the rear bumper and front bumper that they will matt black out as part of their valeting process - be warned!!