Complaint Rating:

I am so disappointed with Spirit Airlines and the way I was treated that I will never book through them again. I tried making a reservation and the computer had given me an error. With no email from spirit that the reservation was made and confirmed I purchased another reservation. I notice my bank account was charged $169.40. I called spirit to dispute the charges and nothing they kept giving me the run around that the email was sent that the confirmation was made and all this bologni. But why would I make another reservation if I already had made one??? They didn't even have the decency to even try to help or refund anything. I hate them and hate is a strong word... But I don't care $169.40 is a lot of money and Aloha the supervisor in the spanish Line; Jesenia another so called supervisor in the spanish line; fabio; francheska all in the spanish line were of absolutely no help!!! Do not fly with them ever again!