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Seattle Coffee Direct Complaints - Charged w/o completing auth. process!

Review all Seattle Coffee Direct complaints

Seattle Coffee Direct

Posted: 2008-01-09 by Kim Walker [send email]
Charged w/o completing auth. process!
Complaint Rating:  100 % with 4 votes
Company information:
Seattle Coffee Direct
1115 N. Monte Rosa Ln.
Payson, Arizona
United States
Phone: 602-999-4707
www.seattlecoffeedirect.com/main/index.php

I was going to try out Seattle Best coffee for a $9 fee. I entered my info., including my credit card info. and clicked to the next page to auth. the total bill (Up to this point I had not been informed of any other charges like shipping etc.) the page never came up. I waited 15 min. The page specifically said to not click back or it might interfere with transaction. After waiting another 5 min. I could wait no longer and closed out the page. The rest of the computer was working fine. I never completed the transaction since the next page never came up for me to complete it and I never received an email saying either way. I have now been billed for $34 when my orig. transaction was only suppose to be for $9 and was just billed again for$48.95 and I haven't even received any product on a transaction that wasn't authorized in the first place! They couldn't pay me to drink their coffee now and I am a coffeeholic!
Comments United States Unauthorized Charges
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Comments

26 days ago by Jeff Berman [send email]
Dear Kim,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide return shipping information, refunds and anything else necessary to improving your experience with Seattle Coffee Direct. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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