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charged on credit card
Complaint Rating: 
Company information:
Ivorywhite, Inc.
Boulder, Colorado
United States
ivorywhite.com
I too signed up for a trial order and received not only the trial but a full supply. I called them and they said that they would credit my credit card back in the amount of $74.41 if I send the unopen box back, which it was unopened. I shipped it back and even bubbled wrapped it. I paid for special postage to assure that they got it and I could check that they received it. Then today I received a email stating the package was damaged and they would charge me $19.60 for restocking fees and for the damage. As a comsumer we are at the mercy of them saying it was damage but I don't know how it could have been damaged but WHAT CAN WE DO TO STOP THIS FROM CONTINUING HAPPENING? "The Attorney General" in their state?
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