Complaint Rating:

I ordered a free trial of "The Amazon Diet" (which if you go to their website www.momentumdirect.net they don't even have listed) and paid the rapid shipping charge of $7.74. The electronic check (which is the only form of payment they accept) that I submitted never displayed a confirmation page but the same page I has just entered my check information on said Pass in red on top of it. So I called their customer service and spoke to a rep (who would not disclose his name) and he told me that my information was not in their database yet but it normally updates every hour or so. The following day I was checking my account balance online and saw that the check went through and though ok I should receive my product within the next couple of days. A week has passed and I still have never received a confirmation email or my product, so I called the customer service line again. Again the rep would not disclose his name and proceeded to tell me yet again that they have no information on me in their database. When I inquired as to how could they not have any information on me but yet they still sent the check through my account he said that he would forward a complaint to the customer service dept. When I asked to speak to someone in accounting he told me that they would contact me. I was highly pissed at this point and told him that I expected a call within the next 24 hours, to which he replied that he would note on my complaint. I told him to also note on my complaint that if I was not contacted within the next 24 hours I would contact JAG. He again said thathe note this on my complaint, then proceeded to go through his standard closing statements.

A day or two after the check went through I googled the diet pill that I thought I was going to be receiving along with the company name and the only hits I got for the amazon diet itself had nothing to do with the company, and the ones that did were all complaints on several message boards. I also took the advice of someone else with complaints and called not only my bank to see what action I could take to prevent them from taking anymore money and of course there are a couple but all the company has to do is change the check number or merchant id number and it'll still go through, I also filed complaints with several agencies that I found on a complaint about the company.

If interested it's the one with "Action We Can Take" in the title. It is rather time consuming but worth it if it'll help stop them from scamming people.