Complaint Rating:

Company information:
iKitchen (Kitchen and Home)
Brooklyn, New York
United States
ikitchen.com

Ordered a small appliance and was not able to obtain shipping info. Called and was told that the item was on backorder. I cancelled the order and asked for an acknowledgement. Received an email from Elvia to "Dear Valued Customer" indicating that the order was cancelled and "no charges have been applied".

Received my credit card statement yesterday and the charge shoed up the day after I cancelled. The phone at iKitchen is no longer in service. The folks at Kitchen and Home have assured me that they will credit the account TOMORROW. Meanwhile creditcard company says that I need to wait to hear back from the vendor that the charge has in fact been reversed.

At the very least they are very poor business people to deal with. At worst, they may be intentionally dishonest, as other shoppers have concluded.