Complaint Rating:

Company information:
Encore Marketing
United States
Phone: 1-800-355-1837
www.easysaverrewards.com

For Mother's Day, I purchased flowers from ProFlowers for my mom. The flowers themselves were $20, but shipping was double that! When I got my e-mail receipt from ProFlowers for my order, they said I qualified for a rebate on my shipping, I thought "Great!" since my shipping was double my order...So, I clicked the link on my e-mail and followed it to the Easy Saver website. I read their user agreement, terms of service, yatta yatta and basically came to understand you get a 30 day trial period which you must pay a $1.95 activation fee and if you haven't canceled your account by the end of those 30days, you are charged the full $14.95 membership fee. With the knowledge, I signed up, filled out my rebated form, printed it, and then canceled my account all in about 30mins. I saw the $1.95 on my online statement, so I knew it was there and then yesterday, May 29, 2008, I check my online statement again and see I had been charged the $14.95!
When I canceled my account, I did it online, I followed they're steps and even filled out their survey (with comments) as to why I was closing my account only 30mins after opening it and now, a month later, I see I was still charged anyway.
Tomorrow I will call them first thing in the morning to get my money back. I also e-mailed them already as well as my bank (its after hours, so I can't call now).
If they don't fix this, I'll be reporting it to the BBB.

From what I have previously read from other people's complaints, it seems they're pretty easy to work with, but I've read a few who said they were extremely difficult, we'll see tomorrow.