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Wu Yi Tea Complaints - Charge shipment i did not order!

Review all Wu Yi Tea complaints

Wu Yi Tea
Posted: 2008-05-12 by Michelle Vieira  [send email]
Charge shipment i did not order!
Complaint Rating: 67 % with 3 votes
Company information:
WuYi Tea
United States

Wu-yi tea sent free tea, then charged me 6.50. Said I could return for any reason, can't find a return address, talk to a real person or cancel next delivery.So, today they sent me the next delivery, without my permission and took the money from credit card before they sent the tea. No return address that is legal.

'If still not seeing results after 14 days don't worry, You are still 100%covered by our 60 day Satisfaction Guarantee.' This is from the advertisement.
Comments United States Diet Products
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Comments

 Sort by: Date | Rating
 529 days ago by Mary Lou Garcia  [send email] 0 Votes
I just wanted the trail order for
$29.95, then i got charged $34.90 the second time for an other box which i didn't auth. to withdraw for acct.
please stop all future shippment and refund my $34.90 back.
beside i am not able to use tea because of my diabetes.
I had order for my daughter but found out she is going to have a baby in Nov. I' m returning the 2nd box unopen today so, please refund my mney . thank you
 19 hrs 26 mins ago by   eric m 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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