Complaint Rating:

Company information:
T-Mobile
United States
www.t-mobile.com

Our family has a 2 yr contract for 4 phones with T-Mobile. Both the salesman & our contract said there were no roaming limitations. When we bought the plan, we explained where the phones would be located, & were told there was no problem. Less than 2 months ago, a T-Mobile salesman tried to get us to extend our contract (4 months early), & again stressed that there were no roaming limitations. A few days ago, with no prior warning, one of our phones was disconnected from service. It has been in the same location since our service started. When we called, we were told that T-Mobile has a new policy, & has substituted a new contract, & has cut out one of our phones because it made too many out of range calls. If we had been given adequate notice (we were given none at all), I wouldn't really complain. We could have looked for another mobile service. Now we are left in limbo...

As I'm sure most people understand, mobile phones have become a necessity in certain situations. T-Mobile offered no solution or help in our distraught circumstances.