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1.3 12 Reviews

CG Cosmetic Surgery Complaints Summary

1 Resolved
11 Unresolved
Our verdict: If considering services from CG Cosmetic Surgery with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CG Cosmetic Surgery reviews & complaints 12

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Newest CG Cosmetic Surgery reviews & complaints

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2:12 pm EDT
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CG Cosmetic Surgery - Dispute $4000 with cg cosmetic surgery - unresolved refund issue

dear... I hope this email finds you well. I am writing to address a pressing matter that has been causing me significant emotional distress and the financial burden I have endured for the past 6 months. I wanted to bring to your attention the unresolved refund issue regarding my breast augmentation surgery at CG Cosmetic Surgery in Miami, which took place...

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12:15 am EDT
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CG Cosmetic Surgery Money not refunded

I paid full amount 7000 dollars for Dr. Carvalho and last min, they changed the doc to Dr.Dillon who was 1000 dollars cheaper at the CG cosmetics at miami. they said they would refund the 1000 dollars money back within 2 weeks. Every time we call, different person picks up amd no one assures the money back.

They then asked me to email them at [protected]@cgcosmetic.com. i have been emailing them every single day and its been 4 months and every time, they have different excuses.

Desired outcome: refund my money

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1:23 am EDT
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CG Cosmetic Surgery Liposucción & bbl

Desde 21 feb 2023 puse mi reclamo para mi rembolso, no me opere porque no me sentí segura. Antes de poner mi reclamo con el departamento de accounting le dije a la cordinadora pero nunca me ayudo, tube que mandar email. Me digieron que 30 dias y que mil no eran rembolsables. Dije que estaba bien. Ahorita ya pasaron 3 meses y aun no me rembolsan mis casi 6,000 dlls.

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Is CG Cosmetic Surgery legit?

Our verdict: Complaints Board's thorough examination reveals CG Cosmetic Surgery as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, CG Cosmetic Surgery stands out for its commitment to quality and security. Clients considering CG Cosmetic Surgery should delve into its customer service record to gauge compatibility with their expectations.

CG Cosmetic Surgery earns 91% level of Trustworthiness

Perfect Trust Endorsement: CG Cosmetic Surgery achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CG Cosmetic Surgery. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for cgcosmetic.com can be seen as a positive aspect for CG Cosmetic Surgery as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of CG Cosmetic Surgery's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Cgcosmetic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cgcosmetic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While CG Cosmetic Surgery has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Cgcosmetic.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cgcosmetic.com may offer a niche product or service that is only of interest to a smaller audience.
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3:17 pm EDT
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CG Cosmetic Surgery CGCosmetic needs to reimburse me my $2000.00

A $2000 dollars reimbursement that was due in April 2023. I had a procedure done on March 31, 2023. To hold the surgery date, I was told that although I was approved from Mmnt I could use my money to hold the day and they will reimburse as soon as they get the money from the medical credit card. It has been two months and every day they have a different excuse. I need them to get my money back ASAP.

This is unacceptable. When I call them, they transfer me from one worker to the other.

Desired outcome: To get my $2000.00

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Nayeli licea
, US
Jun 06, 2023 8:49 pm EDT
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Yo tengo desde febrero 21 2023 que hise mi reclamado para mi rembolso de 6,000 aun no me resuelven nada. Su escusa Esque están teniendo problemas. Pero eso 1,000 dlls no son rembolsables..

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1:39 pm EDT

CG Cosmetic Surgery Lipo 360 and j plasma

I came from NY had a breast augmentation mastopexy and added Lipo360 and Jplasma for another $6000 in January 2022. I requested Dr Frieman but coordinator said can only put you with Dr Sofer who was new there. I waited twelve hours in waiting room for day before surgery. They forgot about me until I complained twice. Surgery day comes I was told I’m not fit for lipo360 with jplasma and needed a tummy tuck but it was too late bc they took my money and coordinator said I was perfect candidate for this procedure. The doctor drew one line down my abdomen which was not what I was used to seeing in researching this procedure. After a week of swelling went down I noticed no fat was actually removed. Love handles still normal and I wasn’t even numb in most areas and had very slight bruising which meant he didn’t do any real placement anywhere. I called and complained and they told me to wait 6 months. I waited and sent before and after pics after 7 months clearly showing they took no fat out of me and there was no skin tightening done. They called me

Once back saying they’d have a doctor call me back. Also explainined to me Dr Sofer was no longer there and I would have to call him in his Connecticut office although this surgery group took my money and lied to me. And if I wanted a revision I was considered a new patient bc I would have to book with new doctor. Nobody called me back after that to discuss further plans and ignored my messages. I am out of $6000 bc they hired a doctor who clearly didn’t know how to do this procedure. I just wanted a refund. Bc I have to get correctional Lipo now.

Desired outcome: A refund of $6000 for Lipo 360 and Jplasma that was not correctly performed.

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10:20 pm EST

CG Cosmetic Surgery Paid for procedure and was not done and still charged me

My personal experience has not been good. Lack of communication and unanswered questions. Had a procedure April 1st 2022 paíd for lipo, j-plasma and bbl. My stomach is not even and and not tight like j-plasma suppose to do . It was admitted by the doctor that he did not finish the work when I went for my 6 months Check up he was rude, and angry when I told him my

Concerns treated me like trash.I have been ignored by everyone in CG cosmetics. my last Check up was October 24 2022 still haven’t received no answers send many.many emails and nothing this is not acceptable. That palace is like a drive thru for surgery I was recommended there but that was a bad. Choice I’m so disappointed someone please help thank you

Desired outcome: Money back

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1:03 pm EST

CG Cosmetic Surgery Refund not given after 4 months of monthly promises it would be via email

In September I flew to Miami for a procedure. I had already paid in full. The day of the surgery the doctor cancelled. My blood count was too low. I will not be able to receive surgery after all. I asked cgc for refund to the personal loan that was charged already and have received reply to emails from cgc that their system is being updated and that i need to be patient. The correspondence has been occurring for 4 months now, and 2 days ago received another response to my email request for refund that their system is still being updated and to be patient. They do not have personnel you can contact in accounting. They only reply via email. I have contacted the attorney general and consumer affairs as well. I now have the loan company calling me for payments and CG cosmetics keeping my money for a service they did not provide and will not be providing.

Desired outcome: I WOULD LIKE A REFUND FOR THE SERVICES THEY DID NOT PROVIDE. THE FEES WERE PAID IN ADVANCE. I WOULD LIKE A PHONE CALL.

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3:54 pm EST

CG Cosmetic Surgery Customer service and care

My daughter had surgery on 12/14/22 at CG Cosmetic in Miami. They encourage you to bring a companion that can't be present for any of your pre-op appointments, recovery or post-op appointments. No one speaks good English, so it causes a language barrier. They rush you in get your money and rush you out only to get the next persons $$. I emailed them last night because my daughter was bleeding badly only to get a response today at 3pm. Horrible service. Check their BBB rating

Desired outcome: To be investigated by the Miami Department of Health

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12:42 pm EDT
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CG Cosmetic Surgery Accounting/Refund

I originally scheduled my surgery and paid for it in full with my Alphaeon card. Due to certain circumstances I needed to cancel my surgery all together. They DO NOT abide by their own policies. Their refund policy states you'll receive your refund within 20 business days. I contacted them in July 2021 to cancel an refund. It is now mid October 2021 and still have not received my refund and they've stopped responding to me all together. I'm still paying on a card along with the interest when it should have been paid off. On top of the other rude experiences I have had with them. DO NOT CHOOSE CG.

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9:58 am EDT
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CG Cosmetic Surgery Breast augmentation

I am from Sarasota. I have a (n x) friend that works at this clinic I scheduled surgery with Dr Krau who has an office in Bal Harbour. I had no idea this clinic was not his. And I'm not sure why he is working here. I paid in full 6000.00 on May 25. My pre op was scheduled for June 18 and surgery June 19. On the day of pre op they sent me a text of address of clinic. I was surprised to see it was in s miami when doctor office in Bal Harbour. When I arrived at the clinic I was shocked at what I saw. A line of people trying to get in. It looked more like people who would be at a pain clinic not a doctors office. There were so many people in there and not practicing COVID. One woman had an ankle monitor and others were very shady, some smelled of marijuana. I was shocked. I never got to meet the doctor as promised. I had to bring my own medical clearance as they instructed and only at that time and not before did they say I was missing some tests. They made me take the tests there and I had to pay in CASH. I was assured the OR would be better circumstances than the office. I was not. My blood pressure was thru the roof. I was scared at what I witnessed, they were not prepared to do my surgery correctly. I sent previous quotes and photos that were never shown to the doctor. To be honest the whole operation is a [censored] show. The night before the surgery I researched CG cosmetics when previously I only researched my doctor who has high marks. The clinic Has the worst reviews and even some deaths. Its hard to believe that with all that is known about this clinic that is allowed to do business in the state. The owner served time in jail at some point and keeps changing the name of the clinic. The state is responsible for allowing this clinic to operate!

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8:11 pm EST

CG Cosmetic Surgery Dr. Freiman - Breast augmentation

Stay away and go to a private practice! Dr Freiman doesn't know how to do big implants. The center doesn't care about you, you are just a number. I ended up with bottoming out on one side and fail of implant dropping on the other and only got 600cc, which is not big. He didn't make me look like picture and won't fix what he left me with!

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12:49 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

CG Cosmetic Surgery Hiring Criminals for Anesthesia

Tatiana Gomez Office Manager... Look at what these people did... Absolute shame. Now they are trying to change the name to CG Cosmetic Surgery. This clip is from the newspaper.. The anesthesiologist Mario Diaz, however, has not just a checkered, but criminal past.

CBS4 News has learned that in 2006, he was sentenced to a year and a half in federal prison. Documents obtained from state medical regulators and federal courts reveal Diaz illegally dispensed some 70, 000 doses of controlled substances “for no legitimate medical purpose.”

Diaz did prison time and had his Florida medical license suspended for six months. I wouldn't even consider these crooks for surgery... The poor girl.

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Allan _Amayah TvChanel
, US
Oct 26, 2022 11:21 am EDT

I’m still waiting 9months later for my refund and no one from cg cosmetic is trying to help me . They take your money and don’t want to refund it.. I been waiting since January for my refund they keep running me around and hanging up on me . I will find a lawyer to fight this illegal activities y’all got going on. .

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Nayeli licea
, US
Jun 07, 2023 1:33 am EDT
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please tell me your money's back

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