Complaint Rating:

Company information:
Certs, Inc. / Festiva Resorts
424 E. Central Blvd., Ste 413
Orlando, Florida
United States
Phone: 866-292-0099 or 800-613-6354
www.certsinc.biz

Through Festiva Resorts, we paid a small fee of $99 for a 4day/3night stay in Myrtle Beach knowing that there was a time-share presentation that we'd have to attend for a few hours. Included in this fee was a free 3day/2night stay at another hotel in a town of our choice (from their list of course) to be used up to a year after our presentation, 2 cruise passes, a $25 dinner voucher and $250 Nascar certificate to purchase stuff online at that website.

The first part went well, although the sales guy from Festiva was a complete JERK- to be expected since we didn't purchase anything. The second part is where it goes down hill.

In February 2008 we received our paperwork for our "free" hotel stay from CERTS, INC. and filled out all the necessary information... first and second choices (for times in May and June) from their list and sent the tax fee of $9.40 per night. We received a notice a few weeks later stating that there was nothing available for those times and to please call the 800# listed below to pick another location for those times. So I called CERTS, Inc. only to be told that the ONLY location they had available for the month of May and June was Orlando. So, I accepted and off we went. We arrived at the Days Inn in Orlando and had to switch account information as the hotel needed an actual credit card- so I gave them mine-thinking that it was normal. We got our room; only to turn around and ask for another room because the security panel on our room was broken and it wasn't safe to stay there. The desk clerk Marina at the Days Inn was very put out and gave us another room in which the plug outlet behind the mattress was literally TAPED to the wall and the other bed had HUGE holes by the head area. I was afraid to ask for yet another room -thinking the next one would be even WORSE. It was the most disgusting hotel that I've ever stayed in! Needless to say, we were charged for our two "Free" nights at a crappy hotel and I'm still trying to get reimbursed by CERTS, Inc... I have called 5 separate times as of today and was told to call again tomorrow to see if there are any new developments. I told Tara at CERTS, Inc. that I will keep calling her and Seneca until I am reimbursed from them or the hotel.

I know, good luck with that! Well, one can only hope... So learn from MY mistakes and DON'T SAY YES to Festiva Resorts/CERTS, INC. unless you WANT to get ripped off!