I just received my travel voucher from Certs, Inc. on Saturday March 22nd, 2008 - I am sending in another check with my selected arrival dates... I'll let you all know how this pans out. Wish me luck!
We have received the same vacation getaway for two round trip airfares. After reading the complaints, I think I won't even send it in. At this point we are not out any money and who need the frustration. Would love to hear if anyone does ever actually get their airline tickets after jumping through all the hoops.
Our offer (Package Code 109) states "With at least 30 days between departure dates"
Has this sentence been changed?
It would seem "with at least" is pretty clear.
First, we'd like to apologize for any inconveniences you may have experience redeeming your travel certificate from our company. Keeping that in mind, we'd like to point out a few important details regarding the travel certificate business.
Our business is no different than any other business transaction in which both parties must comply with their agreement and adhere to the terms of service.
We highly recommend in the future if you receive a call or postcard from a marketing company promising you a travel certificate if you attend a timeshare presentation that you ask for the name of the company responsible for providing the incentive.
We further recommend if it is a Certs, Inc. incentive, that you visit our web site (www.certsinc.biz) where you can read the entire terms of service for each incentive we offer, and then make an educated decision on whether of not to move forward with the presentation.
Certs, Inc. has no control over the presentation by the marketing company or the sales tactics used by the vacation club representative. However, we do police their activities and from time-to-time will discontinue the sales of our products to these companies if we feel there is misrepresentation.
Certs, Inc. has never, and will never, change the terms of service on our incentives "after" it has been presented to our clients customers.
If you have not received a booking confirmation from our company for the travel date(s) you provided, you are entitled to a full refund of all monies paid to Certs, Inc.
Due to the inconveniences of a large cancellation rate for booked travel, your travel dates will not be confirmed until 14 days in advance. This is to benefit you by allowing a full refund in case you an experience a life event that keeps you from traveling on the dates you provided us.
If you feel you have not received a fair chance at redeeming your travel certificate, please contact our customer service department (1-800-292-0099) so we can research your situation and act accordingly based off your incentive's terms of service.
It is so funny that Greg Peaden thinks he can salvage his company's reputation by posting on here that we should contact him! I worked for a company that used Certs and they did nothing but TRY to find ways NOT to fulfill (forced breakage)! Mr. Peaden is desperate and you should not believe him. I know that he intentionally creates his certificates to trick people and mislead them. Do not trust him or Certs, Inc.
Thank you so much for posting these complaints about Certs, Inc. We received a certificate for travel through them for attending a buying club presentation. Having looked at the various complaints, we're not even going to try to book anything.
Hope the watch I also received works!
I wish I had found this site prior to participating in a Certs program. Unfortunately I didn't completely follow ALL the instructions on the voucher––my wife, “the second traveling party" neglected to sign the form, thus they cancelled the offer and stated in their reply letter that the offer is void because of this. I found another posting that I think sums up this company's reputation well.
"This is not a consumer friendly company. I believe their business plan is predicated on people either not wanting to bother jumping through their hoops to receive the money or on people making a mistake. In my case I did not make a mistake. I followed their rules completely. I waited more than 30 days. Any reasonable / fair / friendly company would have allowed this. They are none of those. Their practice in this case, while following their own defined rules regarding the 30 days, borders on the unethical. They certainly are not operating in any way in the interests of the consumer. They have had 26 complaints with the BBB in less than 1 year. Only 8 of those are listed as resolved."
If you are going to work with this company please make sure you follow ALL the terms... EXACTLY: dates, signatures, POSTAL money orders, certified mail, etc. They will use every opportunity possible to avoid having to honor their agreement.
214 days ago by Diane Hutchings [
161 days ago by Certs, Inc. [
138 days ago by Nacho Libre [