Complaint Rating:

Company information:
Certs, Inc.
424 East Central Blvd.
United States

My husband and I thought we could jump through all the hoops and get 2 free airline tickets for the horrible presentation we sat through... I've run out of patience. So far we've sent every document they've asked for and are still waiting for our tickets. We've made copies of everything before sending it and have made all the deadlines. We were told that if we didn't hear anything by March (and this has been going on since October of last year), that we should call.

Today we received a piece of mail from Certs and got excited, thinking we'd finally gotten news on our tickets and dates. Instead we got a request for an additional $25/person because the cost of our travel exceeds the $100 we've already sent for taxes and fees. Furthermore, the letter states that this additional money does NOT guarantee our requested dates!

We have a trip planned in April so we're going to give up on the whole idea and buy our tickets. This is not worth the hassle, and it's not even free!