Complaint Rating:

Company information:
Certegy
P.O. Box 30046
United States

I am out of town on a business trip and realized I left my personal debit card at home. I am staying at the Hyatt in Bethesda, MD and was thrilled when I saw that they offered check cashing services. I wrote a check for $100.00 and the hotel attendant told me I had been declined with a code 2. He was ignorant to what a code 2 was so I had him call Certegy back to investigate further. I didn't understand, as I had enough money to cover the check and hadn't had any check writing issues in the past. When speaking with the Certegy representative, Evadney, she confirmed the facts - 1) I had enough money in the bank and 2) I hadn't any check writing problems in the past - as if that made me feel any better. She told me it didn't fit my check writing profile and that they were protecting me... bull$#!@. Not only was I embarrassed, I was quite angry because it is evident that the technology tools used in their decision-making are inadequate. With that being said, they have cost Hyatt a customer as I won't return due to their collaboration with a company that clearly has subpar standards - something I generally don't associate with Hyatt. I will be forwarding my complaint to them as well.