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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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10:49 am EDT
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CenturyLink caller alledges lower credit card interest rates

This is an automated call which I have been receiving for several months now. They call at least twice per week. The recording alledges that they can lower my credit card interest rates. Then states that if I want to speak to a representative, press "1". When I do a human voice comes on the phone and I ask to have my name removed from their calling database. It is always at this time that the caller hangs up. I continue to get calls. This happens on my landline phone and now this week is happening on my cell phone. I never give out my cell phone number to businesses in order to avoid just this type of nuisance. This number that calls me is listed as belong to Qwest out of Phoenix, AZ. I am trying to contact the CEO of Qwest to put a stop to this. I am also filing a police report for harrassment at my local police department to get it on record. This style of telemarketing practice must be stopped.

B. Deutsch
Belleville, IL

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8:30 am EDT
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CenturyLink lies, upon lies.

This company is the devil. They lie about everything and do nothing. I have been having issues with my Internet for a year and they have yet to help. On top of that I wanted to sign up for their Prism tv service. I was told on Tuesday it would be 135 plus tax for all of the services. I asked for an email to be sent with that info and he said ok. Next day, no email. Called again, they said after talking to a supervisor they will send it again and it was still 135 plus tax for everything. Called back today, two days later, and was told emails cant be sent so they transferred me to a supervisor. She says no way can they send emails, because how could they lie so much? She also says my bill will be 166 plus tax and I ask how the heck did that happen? She says there is no indication of th 135 plus tax on my account. So she calls me a liar all while not caring about the two other different people who found it on my account at 135. So they lied and hoped I wouldn't catch it before I entered my contract and then screw me. So I canceled that install and will now be going elsewhere. They are crooks and ###. I will be telling every customer at my work about them.

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9:14 am EDT
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CenturyLink slow speed

After years of no internet service other than dial up, CenturyLink (or it's predecessors) installed dsl in our neightborhood. It ran at 1.5Mb. Then they installed more stuff so we could get 3.0Mb which I have had for several years. Recently it was behaving badly and I called to complain and the solution was to reduce my speed back to 1.5Mb even though the equipment is still capable of 3Mb. Their explination was that the equipment was old ans they have mot maintained it and have no plans to replace or upgrade it. A mile away you can get 12 Mb form CenturyLink for the same price as I pay for 1.2 Mb down and o.2 download speeds. CenturyLink Sucks, they know and don't care.

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Kleh
, US
Dec 25, 2012 10:57 pm EST

I totally agree with Roger E. We live in New Mexico in a rural area. We are paying for 1.5 mbps but only get about 0.35 most of the time. I don't think that CenturyLink should charge full price for internet service speed services that the customer never gets.
CenturyLink is a company that really doesn't care about their customers. I have complained time and time again about the extremely slow internet service at my home, but nothing is ever done about fixing the problem
Keith L.

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9:15 pm EDT
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CenturyLink overcharged me greatly

I ordered Centurylink and talked it over with my DirectTV and they explained the cost would be $14.95 modem and 49.95 standard installation plus taxes. Then Centurylink called me to confirm my installation date and time and I again asked the cost for this and they told me $14.95 s&h for the modem and installation was free to which I replied then why is the installer coming out. I was told to bring the modem. When the person from Centurylink came out he brought the modem and proceeded to install the line to my house to which I asked is there a charge for this because I have cable to my house and he replied NO CHARGE. So you can imagine my surprise when I got a bill for $219.00 dollars from them. They charged me $5 for partial mo. internet one-time charge for internet of $19.95 plus $34.95 for 1st mo. internet and $49.95 for standard installation. Then $99.99 for the modem which was never explained to me I have to buy there modem.Then $10.67 in sales tax. Then when I called I was told those were the charges and I explained that is not what I was told the charges were to be even though I asked several different people. She explained I could go to their finance payment plan to pay it. At which time I told them I wish to disconnect service with them if this is the way they do business and the centurylink person said OK and sent me to disconnect. There I was greeted by a person who I tried to explain my situation and why I was disconnecting who thought it was terribly funny and proceeded to comply with disconnecting my service. Beleive me when I say this company is very shady in it’s business practices. In all my years with comcast I have never been treated with such disregard and humiliation as I was with Centurylink. Well I’m going back to Comcast where at least there I know what the cost is and will be on a regular monthly basis.

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Hoka
Punta Gorda, US
Jul 03, 2012 6:01 pm EDT
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I ordered my internet service through my Dish order and ran into the similar problem.. and think CenturyLink is more than 'shady'..
I think CenturyLink seriously needs to be investigated and stopped their deceptive sales AND billings stopped..
I was sold a supposed discounted internet service only to receive my first billing at $143...3/THREE times the quoted price.. among other surprises/contradictions of what I would be charged for...
The most outrageous 'theft' was when I questioned my billing, to be told because of the purchase date, I was being charged for 28 days that were being prorated..?.. apparently because they bill a month in advance, instead of taking the first month up front, they didn't bill til the end of the billing cycle AND then prorated it which they say does NOT qualify for the discount...?!... as well as added an additional installation fee not mentioned originally...
The rep that 'explained all this to me also admitted, had I waited to commit til their actual billing cycles end, I'd have been billed less because there would have been less days.. !?
I don't hold GoDish.com responsible and have contacted them about CenturyLinks' deceptive actions, as I've a friend who already had their phone and internet service, who when she cancelled her landline service, ran into the same billing surprise...
.. unfortunately I've heard Comcasts' pricing also outrageous and about to go up again so for now I'm stuck...

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8:43 pm EDT

CenturyLink fraud telephone and internet services

Centurylink fraud: I had Centurylink telephone and Internet service for over a year. Last August (2011) I canceled telephone service and kept Internet service. The new charge was $39.19 per month with the statement showing a $20.00 credit. I didn’t know what the credit was for but in January (2012) I discovered that it was a trap to defraud. In January (2012) I canceled Internet service and was told the I would have to pay $200.00 penalty for canceling Internet service. I was told that when I canceled the previous telephone service, that I had made a one year verbal contract for the Internet service. That was the reason for the $20.00 credit.

I didnot agree to any verbal one year contract. The so called verbal contract is totally fictitious and a scam to defraud the customers that are canceling service. The actual charge for the Internet service was $59.19, so the net fraudulent ripoff will be about $100.00. Beware of CenturyLink-”thieves and liars”…

I just had a chat with a Centurylink CSR. I am on a budget as a single mom of two and trying to make ends meet. In this economy I think this is something everyone understands. I am not looking for freebies. I am looking for concessions to work with my situation. As a company the practical concern is to secure customers. Long terms use of your services would bring more return than the trivial fees that make your product inaccessible to low income customers. I can afford the 40 a month but cannot afford the 40 dollars of feels on top of this nor the 50 dollars ON TOP OF THAT to get the product set up.

But from my chat with your Centurylink rep you have no desire or consideration whatsoever to work with your prospective customers to get around this in a way that could be affordable. This is really disappointing and I feel this will greatly hurt you in the long run. Even leases for homes allow high deposits to be spaced out over a period of months to accomodate these situations. But from the position of your company its pay up or get out. Ill be posting this conversation on facebook and my blog as this is something that I think others would like to address as well. I am sorry that we could not come to a workable situation but should you want to work this out feel free to contact me.

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Elizabeth Phephenyane
, ZA
Jun 18, 2012 12:51 pm EDT
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My name is Nkhensani and I am 60yrs old. Some evil wicked person wrote to Moghozi and tell them I am 35yrs
and I was looking for a young men
Is it possible to cancel this, it makes my life a living hell not forgetting my grand children. I get more than 100 phone call at night

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4:18 am EDT
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CenturyLink billing errors, fees, tla fees

WARNING: Do Business With CenturyLink/Qwest At Your OWN Risk! As You’re Playing With a Very LARGE, dumb, and dirty company. Don’t be surprised if you LOSE.

Our small business was solicited by Qwest to switch from standard copper lines to their T1 service, which is phone and internet service. This service was to be billed at $517 per month. To my surprise for the first six months Qwest billed me $1, 500 per month. Simple mistake? I don’t think so. I was forced to spend countless resources and hours and hours of time to correct their billing errors. They’d never admit to the error but give the account a “credit”. Really? Why don’t they call it for what it is? It’s a “correction”!

As a small business owner nothing is more important and critical to me than my phone and internet system. We live and die by the performance of our phones. So it’s absolutely critical to me that we’re provided good phone service as my livelihood along with my employee’s live hood’s and clients depend on it. Because of this, I grew very tired and frustrated of their incorrect billing and the cost it created for our small business. So I did what any smart business owner would do, I switched carriers.
According to Qwest we switched 8 months early. Had we continued it’d been about 4k for the “service” but since I cancelled early, Qwest is demanding $12, 000. THREE times what it would have cost to continue! WOW. Now I could understand that someone could make a claim for an actual loss because of an early termination. But to charge three times as much? I believe this to be a punishment for quitting their “service” as they using the wrong start date to figure the termination charges.

Now I deal with a lot of faceless and dumb corporations every day but Qwest is by the worst company I have ever dealt with. Period. They are so unorganized it’s an absolute nightmare to work with them. I would warn any business thinking of or currently doing business with CenturyLink Qwest to have a HUGE team of attorneys because you’re gonna need them to figure out the contract and to hold them to their end of the deal. And it would help if you really enjoy getting transferred around through a huge mess of people that don’t want to help you and are confused as to why you’re interrupting them.

So let this be a warning to all businesses everywhere when you do business with Qwest that you’re playing with a VERY LARGE, DUMB, FACELESS, CORPORATION THAT WANTS YOU TO LOSE.

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CenturyLink ignoring power of attorney

First only my husband's name is on the account. He is not reachable at this time. I have his Durable FULL Power of Attorney. I call Century Link and ask what they need from me to put me on the account and tell them I have his power of attorney. I get told "We need to talk to him" I explain I am HOLDING his power of attorney and ask again what they need from me to put me on the account. "We can't. We need to talk to him.' I then explain that the next person they will be talking to will be my Lawyer and a State representive for refusing to provide me with information about what they need [which should be a certified copy of the power of attorney and other documents attesting that I have it] because this makes me "Him" in business matters. I get told "We have to talk to him." Can you say LAW SUIT Century Link? I'm sure the state utilities commission won't be happy with you either and you can bet your bippy I am complaining to them.

DO NOT DO BUSINESS WITH THE COMPANY IF YOU CAN AVOID IT. They don't have a brain or a clue. No other business has such poorly educated staff that they do not understand POWER OF ATTORNEY. We are stuck with them. First chance I get, I'm gone.

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CenturyLink ultra unreliable service

I have had CenturyLink DSL in two of my rental homes for several years. I am an engineering director with expert level knowledge in networking. Over the past couple of years CenturyLink DSL with Static IP service has become ultra unreliable. I use the service to provide wireless internet service to guests in my rental homes but more importantly I use it to control HVAC, Swiming pool, Lawn Sprinklers, alarm system and security cameras remotly from Connecticut. The service has gone down 4 times in the past two years for periods exceeding a week and in one instance over two weeks. In every case it was a failure of CenturyLink equipment or programming errors at Century link office. Since I live 1500 miles from these two homes the script driven tech support is TOTALLY USELESS. I am currently experiencing an outtage at my home along with several surrounding homes with no end in sight. I am now exploring every possible option to get out of DSL hell. The support is in describably bad, on one (of many) occasion(s) after spending a week arguing with tech support i flew to Florida and met with them the Level 2 tech promised never showed up. Instead they sent a unqualified level 1 tech to investigate why my staticIP connection did not work. When he left he had disabled my phone service and reconfigured my DSL for dynamic IP, making the problem worse. I then had to call tech support AGAIN and beg to talk to a level 2 tech. After an hour on the phone the level 2 tech determined that the origional problem was that someone had accidentally deleted my account from the servers and switches. I had two more similar incidents over the past two years and I am currently enduring a fourth incident. I have totally had it with this company.

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Update by loup31
May 08, 2012 7:50 pm EDT

Update. I got service back yeasterday after my wife insisted that the technicial check to see if they had mis programmed line back to a dynamic IP AGAIN. This has been the end cause of all four extended outtages. Apparently when there is a problem inthe system they fix the issue making sure that all of the dynamic IP customers are restored but do not check on everyone. Until she refused to get off the phone till teh tech checked we continued to get the run around. This one took 3 calls a day for 5 days to fix total outtage time was 5 days. Cause Software error.

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CenturyLink poor service and prices

Century Link has got to be one of the worst Internet service providers that has, is, and will ever exist. I had wireless Internet service from Qwest, which Century Link bought out. Falling for Century Link's line of bull, I upped the speed of my Internet service. Three Century Link reps told me the monthly fee was the same as my current one. Ha! My fee increased by $11 a month, and when I inquired about the increase, the customer service rep told me, "That's just what it costs." She added that some of the fee was "taxes". I asked why the "taxes" weren't separated out on my bill. She sputtered. To add insult to injury, the "increased" speed on my Internet service is slower than it was with the lesser Qwest speed. This, a tech told me, is because of my router, which I had been told by 3 other reps would handle the new speed. Even the tech told me the router would handle the speed. Then, realizing what she'd admitted, switched to the problem being my phone jack, which, evidently, suddenly became defective once Century Link service took over. And, the router didn't work at first, so when I talked to the tech I asked her to solve that problem. She was too dim to instruct me to shut it off for 30 seconds, then turn it back on -- a standard fix, I've now been told by 4 friends who are better techs than the Century Link tech. (The router does work now.) But, I can no longer stream movies to my TV through my blue-ray as I used to be able to do with Qwest (at a lower speed, remember). I've heard lots of complaints about Century Link around here, especially about the company's very high, and apparently arbitrary fees. Horrible service, tech service is a joke, prices are outrageous, and service reps tell customers different stories. A bad company. I hope they sell out to a company with high professional and customer service standards.

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Update by REWagner
May 05, 2012 11:36 am EDT

Well, Hon, not from me.

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5:56 am EDT
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CenturyLink slow internet

I'm with CenturyLink in Tazewell, TN. I pay for 10 Mb. After getting the internet hooked up the first thing I did was check at speedtest.net. I was getting around .5 Mb. I called tech support and they had me do a speed test at speedtest.centurylink.net, which showed 8.7 Mb. the tech told me that means I am getting what I pay for. LOL. speakeasy shows .6 Mb. Netflix won't stream HD, online gaming is a joke. Youtube takes a long time to buffer. But the techs say this is because speedtest.net and speakeasy.net have high traffic. I said "so you're telling me that speedtest.centurylink.net is fine but the rest of the internet is broken?" Eventually they agreed that the symptoms indicated a problem between their servers and the rest of the web, but told me there was nothing they could do. My parents house in a different part of the same city has 3Mb and always tests 3Mb on every speedtest site. Is it just me or does this seem like a problem with the Central Office serving my address? Obviously the line is OK or i wouldn't get full speed on Century Link servers. This needs to be fixed ASAP. I don't know what else to do. The guy who said I was getting what I was paying for was tier 2 tech support, and he was speaking with an engineer on the matter. What a rip-off...

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5:31 pm EDT

CenturyLink this company needs to be looked at about their deceptive practices

I called them about my bill, it was higher then normal after I called about somthing. The girl told me I was due an up grade on my dsl at no extra cost to me.I said, sure. Then the the Sept.2011 bill is 22.00 higher. I called and they said I had agreed to a more expensive package and also a 1 yr. contract. I never agreed to that or was ever told about it. I called and talked to a supervisior and she said I couldnt go back to my old package because they no longer had it.I asked if the calls were recorded and she said yes. I ask thaat the 2 calls I had made be reviewed and prove to me that I agreeded, she said that the reps.

Had made notes and I told her I was scammed and she said, Im sorry you feel that way. Now I cant even change to another company for home phone and dsl because I will have to pay that contract. I don't know how to start a class action suit but this company needs to be looked at about their deceptive practices.

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CenturyLink slow speed

I signed up for internet + TV for one year, but they couldn't install TV due to the location of my apartment. Now they won't let me cancel the internet unless I pay the early termination fee. Also, they told me I'll be getting download speed up to 40 Mbps but I keep getting less than 10 Mbps. I called customer service and they told me connect the laptop via the Ethernet cable, interestingly I got 19.7 Mbps then I ran the the test on my other laptop which was connected wirelessly and I got the same. Few hours later I ran the test again and I kept getting 7 Mbps. This is ridicules I'm stuck with them for 12 months.

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6:36 pm EDT
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CenturyLink 5 year price lock rip off

We had a sales rep come to our home in October 2011 and after several hours we agreed to services. The "contract" had a guaranteed 5 year price lock but every month our bill is different. When we received our first bill my husband called customer service and was told they couldn't help him and he had to a store which he did. After 45 minutes in line he was told they couldn't help him and he would have to call customer service which he did, again. It has been a constant battle and we were told tonight that because their terms of service are posted on the website they can change prices whenever they like. We signed a contract, not the website and were not directed to the website to review the terms of service prior to signing up. Buyers' remorse doesn't apply because so much time lapses from signing up for service until you get your first bill. Basically you are at the mercy of this deceitful, unscrupulous, greedy company. BUYER BEWARE AND DO NOT DO BUSINESS WITH THIS COMPANY. I only hope we can discontinue service without it costing us a "bundle".

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Mrabe
Saint Paul, US
Apr 23, 2012 5:46 am EDT

CenturyLink has some suspicious language on their advertisement for the $19.95/mo. for 5 year plan. "CenturyLink may change, cancel, or substitute offers and services, including Locked-in Offer, or vary them by service area, at its sole discretion without notice." It sounds like they can do just about anything they want. Definitely deceptive advertising.

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CenturyLink internet interruptions

I am in Loveland, Co. I pay for 20 MB speed with Century Link, formerly Quest. My problem is frequent Internet interruptions. Manually rebooting the modem usually solves the problem but it takes several minutes from rebooting till able to connect again. This can happen several times an hour sometimes. After a very unhelpful call to CL support, in which I was told I either had it hooked up wrong, didn't have the right router, my modem was bad, etc, I was rudely told that had I purchased a real Quest modem I wouldn't be having this problem. My modem says Quest right on it. I was told I would need to purchase another one and that should fix the problem. These modems are near $100 dollars on sale. I borrowed a friend's Quest modem and it does the same thing. The interruptions are causing severe problems for my online college classes. Any suggestions?

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Mistypilgrim
Abuquerque, US
Jan 21, 2013 4:59 pm EST

I have exactly the same problems. I have to reboot my modem every evening at least once to get it to work, and it's one that I'm "renting" from Century link. Te last modem just quit completely and had to be replaced. I'm wondering if it's time to do that again.

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BigMeanGreen
Clinton, US
Apr 26, 2012 6:18 am EDT

Doug, the first step CL needs to take is called being accountable. Customers hate the excuses CL routinely gives, and hearing that CL is never at fault for our poor connections. Mine was great with QWEST, now I have drop outs all the time, they are not on my end. I just wasted a hour trying to get help from CL. Is CL's time more valuable than mine? I can see by the thousands of posts that CL needs to make some big changes. CL can't fix their connections speed until they are accountable for the problems they have. I will be one of thousands who switch to an honest ISP.

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CenturyLink horrible service

Centurylink/Prism is by far the worst service I have ever had. For months and months, I have had TV and internet problems. I've had to spend hours and hours on the phone while their Prism TV "technicians" try to find the problem from their office, usually in LA, when I'm in Floirda. After I get the "tier 1" technicians, its inevitable that they will pass me on to the "tier" 2 technicians, this, after being on hold for yet another interminable amount of time. The bulk of my monthly cell phone minutes goes to trying to solve the problems of the lousy Centurylink service I have. Also, the bill has now entered in to the equation, making for me, yet another problem to deal with. For the bill problems, I have to call Centurylink itself, and when doing so, I get a different story from each and every customer service rep that I am in contact with. I recently was sent to the "Retention" department, to help resolve my bill, and to keep me as a customer, I suppose. It is with this man, in LaCrosse, WS that my bill amount was determined, credits applied for all of the bad service and time down, etc. Well, lo and behold, the next month bill comes out, and BAM! Its 30 dollars MORE than what the retention person and I settled on! Back to the phones! I still have not received any satisfaction, and I now get the excuses of "well that service went up, the box rental went up, the internet went up", and on and on and on! This is the most maddening service I've ever had in my lifetime! And not one person has been able to find out the problem of my serivce, it continues til this day, and I've had technicians out to my house time and time again, to no avail. The most recent visit of a technician was today, as my son's tv would not "boot", although it was properly hooked up, etc., and we had totally gone over the options of fixing it the night before and yet another 1 hour phone conversation to get our TV service working, as mine was down too. So, the tech comes to my house today, I don't even know he's in the house, as my son let him in, apparently he went to my son's room to look at his TV, and what do you think happened next? This technician just barges in my room, no knock, no, "hello, are you decent", no NOTHING! I was at my computer working on something, in my nightgown, and I WAS MORTIFIED that this man had just blatantly entered my room! He went straight for my modem and started a restart, which, also booted me from my computer, on which I was in the middle of something! Oh, and it was the same tech that always has come to my house, and has yet to find anything wrong with my system. All he has done is replace equipment in the hopes that that would "do it". I am disgusted at best, I owe a past due balance that I am refusing to pay until they fix the current bill, and I'm also not going to pay a dime until they fix this broken system! I'm tired of the techs in LA that have done nothing, I'm tired of the techs in FL that have done nothing, and I'm tired of the customer service reps who are extremely rude and could care less if you're unhappy about your incorrect bill, and have no intention of resolving it, all they offer are excuses as to why I should pay it. ADIOS YOU TERRIBLE CENTURYLINK/PRISM SERVICE, YOU GET AN 'F'.

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Update by SherryLynn1976
Mar 22, 2012 12:01 pm EDT

I, too, have had terrible service, especially with the TV freeze up thing. I've had a tech out to my house time and time again, the last experience being horrible. I didn't even know the tech was in my house, as my son had let him in, and before I knew it, this guy had just barged into my room, no knock, no, "hello", no "are you decent", nothing. I started complaining immediately, stating that I was in my nightgown, to which he had no reaction. Then he just decided to restart my modem, when I was online in the middle of something, never saying what exactly he was going to do or giving me a chance to finish what I was doing online. That's when I threw him out! I'd had enough, and it was the same tech that had been at my house time and time again, never rectifying a thing. This company doesn't know its butt from a hole in the ground, and they can't fix the problems. Also, the bill has come in to play in this as they have raised it on me, even AFTER I talked to the "retention" department, where we settled on a price, the next bill was 30 bucks higher than even my original bills! Also, if you're trying to get credit on a bill, good luck with that too. They tell you that they won't issue a credit until the problem as 'been resolved", meaning, another visit from a tech...BULL! I'd have to have to tech to my house every single day to 'get credit" on my bill for the poor service, because it screws up every single day! Its all a bunch of baloney! And if you call the tech service, and they can't resolve the problem from their desk, they issue a service ticket for the almighty tech to come to your house, AGAIN. The whole system is a sham, not to mention the problems with the billing. DO NOT GET THIS SERVICE. My location is N.Ft.Myers, FL

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Jonih
, US
Mar 31, 2017 4:00 pm EDT
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I've been a Century Link customer for almost 12 years and this year is the last. My bill went from 184. a month to 299. for prism, phone, and internet. I called as soon as I realized it was charged. The billing rep told me that my "specials had run out" and now this was the pricing. I called her on 3/3. With her help we got the bill back down after taking off channels to 175 a month starting on the next billing cycle. The billing cycle started on 3/4, then I get charged again for 299. I called and talked to rep, she said it added up wrong. I ended up speaking to an escalation service rep and he sure escalated me. He said I missed the billing cycle and it would go into effect next month and they were giving me a credit of 75, which doesn't add up. I'm switching my service.

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mad lady 2
Des Moines, US
Jun 16, 2015 3:02 pm EDT

I agree, I have had centrylink for awhile now. My problem is the bill keeps going up every month. The internet always cuts out and is never stable. I'm on the phone with their customer service and have been transferred six times now all to the wrong department! I'm so done with this company when ever I do get through you can bet that all of my services are being shut off as of today. That is if I can ever get to the right department. Horrible customer service all around and I would advise everyone to stay far away from their internet and phone service they are giving direct TV a bad name!

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Larry30
Omaha, US
Mar 12, 2015 4:19 pm EDT

I looked forward to when the service was going to be available in my area. When we saw the service trucks prepping the neighborhood I anxiously wait for to opportunity to sign up. At last a rep showed up at my door and we set up everything even having a call recorded as proof of the conversation. I had service in three days and enjoyed TV signal, internet and phone services. No problems at all. Then my first bill came which they had said would be high because of set up and other things I knew of but this was double what I expected. I contacted customer service and after more hen an hour I finally had someone tell me to pay what I thought was right and they would start an investigation and get back to me. I received my bill the following month for more then double what I was quoted plus late charge and what I had shorted them the previous month. Spent more then an hour on the phone but finally got the similar answer that I would pay what I quoted and they would check on the investigation. Two weeks later I received a disconnect notice. I spent a couple hours on the phone and using the web site before again getting a person to assure me we would not be disconnected because I have been making payments and the investigation was still in process. THREE DAYS LATE I WAS DISCONECTED. Again spent a couple of hours on the phone and our services were turned back on and the disconnect few was waved because of the communication I had been doing since I received my first bill. I was instructed to contact a customer loyalty number and they would clear up everything. This is the best part. I called the loyalty line and spent time with someone who didn't want to transfer me to them but eventually did. I spoke to a lady who said that they couldn't confirm what I was saying because that recorded conversation that was the proof of the quoted price and service was only held for forty-five days. No investigation was on record and that if I wanted she would sign me up again but at a much higher monthly rate and all the back payments were my responsibility because they don't keep any records that they could refer to and that I could be lying. I had the name of the person who came to my house, the name of the person that recorded the original quote. The service was great but the company is run by a bunch of idiots.

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Carol Hein
Castle Rock, US
Feb 12, 2015 6:44 pm EST
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Prism is horrible! Since having it installed in December 2014 I have had multiple weel
Kay issues with phone, Internet and tv service. Techs are here at least twice a week which disrupts my schedule. I constantly have to unplug, reboot! The tv streaming stutters and freezes, Internet and phone were down for a week. Do not switch to Prism!

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Alisadsf
Port Charlotte, US
Dec 21, 2014 12:54 am EST

I recorded and saved lots of shows so that i would have something to watch over the next 2 weeks, because of the holidays there's not much on TV to watch until Jan 4th. Now all i have is a BIG RED X. First reboot was an X13 and now an X10. All those saved recordings GONE! It's a Saturday night so they can't schedule me until Monday late afternoon or early evening. I've had the freezes and the sluggish reaction time when using the remote and oh, when you do a search you feel like you're looking at a computer from when computers had dial-up modems watching swirly circles and waiting for your search to finally process. I'm a pro at resets, unplugging and rebooting. I am disgusted with prisms' DVR. Movies GONE, weeks of my favorite shows GONE, live TV GONE and my patience GONE. What am i paying for?

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PasqualeC
Phoenix, US
Sep 15, 2014 9:45 pm EDT
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Prism is the absolute worst TV experience I have ever had. An antenna would be better. We switched from Direct TV to Prism. Ever since the switch, we have had TVs freeze up temporarily then resume at a later point in the show. A tech came out to the house, screwed around with some wires in the junction box outside and said it should be OK now. Channels were still freezing up all the time. Now the HD channels are all unavailable...CenturyLink says they know about the problem and are trying to fix it. No estimate on when repairs will be complete, or information as to what the problem is.
Going to switch back to DISH. They provided the best service we've ever had. The only time we ever lost a signal was during a torrential downpour.
If you're thinking of switching to Prism...think again. It's not worth the few pennies you'll save.

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L.T. H
Rocky Mount, US
Feb 25, 2014 4:05 pm EST
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Centurylink prism is the worst service I've ever had. Everything interfere with my internet service, the microwave, the dryer, etc. My tv channels keep going blank saying"protected by tv 14". Centurylink has tried to talk me thru this and nothing happens when I go by their instructions. I've had prism about 1-1/2yr now, & have had several promises to come fix, and no one calls or shows up when they say they will. I'm currently looking for another service that's better and has better customer service. I'm paying too much money to not have internet & tv service working.

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Crappy s
Kissimmee, US
Jan 18, 2014 4:05 pm EST
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I am new to century link prism... installed yesterday...TV froze last nite... I had to call 3 times today as it keeps freezing...told they will send a tech on Monday as tech do not work in this area on Saturday...yet I saw a century link van drive right by my door... after reading above replies and complaints I am glad they offer 30 month trial...because I am going back to direct TV...
I don't like it always freezing and then to wait 30 minutes to even speak to someone is absolutely ridiculous!
I guess I will be doing a lot of swearing tomorrow when my Patriots game freezes... NEVER had this problem with direct TV

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hk40cal
Gilbert, US
Jan 07, 2014 3:55 pm EST

Another thing. even my families noticed it when they come to visit and we all watch a movies together. You think they would want to switch to prism after seeing how bad the pictures on my tv? Now when i go to there house, some of them has dtv and cox, the pictures are far better. id wish i had wait it out to see other customers with prism before i switch. Why dont you have direct connection? I hope this gets resolved. until then, i will let everyone knows how bad the picture quality is. Tried calling in, im tired of the hold, transfers, and get nowhere. Now im stuck with this contract for 2 years. ?

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hk40cal
Gilbert, US
Jan 07, 2014 3:46 pm EST

I also have prism tv. Its horrible service and bad pictures. I had cox hd before and the pictures are far better. prism hd sucks. they have my rooms on wireless. all wireless cannot produce the same picture quality. you can see grains and blurs. its worse on regular channels. I have led flat screens Samsung 60 inch. makes my tv looks like ###. Not happy. I want out from prism and go back to Cox.

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CenturyLink false advertising

I signed up for internet service from Century Link and told them I needed my house connected to their lines outside. I had a modem and would take care of the rest. The sent me a 100 dollar modem and nobody came out to connect my house. When I called and complained, I was told someone would be out the next day. A serviceman showed up, took one look and told me my house was not connected to their lines (DUHHH). I told him that is why he was here. He left, saying that was my problem, not his. I called Century link, cancelled any service, sent back the unordered modem, and told them what I thought of them.
Today I get a bill for 88 dollars for the service that was never hooked up and was advertised at 35 dollars a month. I never had service with them, and I tell you now, I never will. BUYER BEWARE.

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CenturyLink telephone porting/transfer

This whole fiasco started when I called Century Link to port/transfer my telephone number to a VOIP service. I swear, theey did everytheing possible to make theis easy transfer experience into a huge mess and hold thee whole process down. I told theem theat I would keep my broadband Internet withe theem, but not thee telephone. I asked theem to keep my telephone number active until thee new company ported it. Well, thee next day, no telephone, theey disconnected it, so thee new company could not transfer thee number. I had to call CL again several times to talk to someone theat understood my situation and was able to activate my number again. In thee mean time, theey could have assigned theis number to someone else and theat would have been really bad. Anyway, I had to ask my VOIP company to start thee porting process again, so anotheer wait. Today, I wake up to no Internet and no phone, so I called CL again. Their answer is "you disconnected thee services and we shut you down today". So, after explaining thee situation to theem for thee 11the time, I was transferred to a tech theat knew what he was doing. After several minutes back and forthe communications, theey were able to complete thee porting of thee number and get thee Internet working.
How can such an easy request become such a hassle? Century Link, theat's why!

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CSAWebsites
Sedona, US
Nov 20, 2012 5:32 pm EST

Good rule of thumb is to never let your current provider know you are moving. Start the request from the other side (the porting to side) and let them submit the port request for you. This way it should go smooth. At least it has worked better for me...

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CenturyLink scam

At the moment I have to go through Century Link for my internet. They lied about how much my services would cost and bundled me into a contract. I'm paying twice as much as I was for internet before I bundled, and to be honest I didn't see this one coming at all. I've never done business with any entity that said here's your total cost, locks you into contract, and charges you something totally different they claim you agreed to. Shame on Century Link for their horrible ethics and morals. I hope the supreme court will hear out a case similar to mine against Century Link so that a class action lawsuit can be applied. They're not going to stop doing this without the help of the courts.

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Ricko
, US
Oct 31, 2011 9:47 pm EDT

I was told that they would send a modem. They charged me three months internet, without a modem, and now they tell me it is my fault.

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Debbie Mercer
Burlingame, US
Apr 04, 2012 8:21 am EDT

I was charged 150.00 for 1 month's internet.I wrote them that I thought this was outragious! Did no good.They lied to me and told me my internet would be 60.00, what can you do? They already sent my bill to a collection agency.I have to pay it so they don't ruin my credit! I hope they get sued for their crooked business practices!

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scooterg
, US
Apr 02, 2012 8:33 am EDT
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I worked for Centurylink in customer care for almost 2 years it’s truly a terrible company. Centurylink does not have a dedicated customer care department it’s a sales department. Centurylink looks at the calls to customer care as $$$$ signs. They looked the other way when top sales associates slam accounts with products and services. If you weren’t top in sales you are treaded like dirt and always threatened to be fired if you didn’t meet sales quota. People would get fired on a weekly basis and the training classes which we called our replacements were constantly churning out new agents. I’m shocked they don’t get giant fines for over billing. To give a couple examples for the state of Florida during the full year of 2011 when a customer went on vacation mode they didn’t get the discount unless the customer called in every month for it and when they came back from vacation the system would charge them a $53.00 connection fee. Another example when a customer calls in to add a call feature the system auto charge the account a $53.00 connection fee as if it is new service. Centurylink was aware of these over billing problems and never fixed them. I would give thousands of dollars a month in credits because of the dishonest over billing. These are just a couple examples of many! You know you work for a bad company if you won’t even subscribe to their service. I started to look for a better job when I received my first write-up for falling short meeting quota I had 89.10% and I need 90.00% to goal to meet quota. I’m happy to report I no longer work for Centurylink as they are paying for me to look for another job via unemployment. Two weeks after being fired Centurylink is downsizing because sales are bad and the call center I worked at in Altamonte Springs Florida is closing on June 1 2012 and everyone is being fired. I can’t say I feel bad for the supervisors! You should stay away from this company at all cost!

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CenturyLink bundle and save? my butt!

Qwest / Century Link sent me to collections for debt that was never billed to my account. I paid and always had paid my invoices in full. It was a big surprise when I got a call from a collection agency that was sent after me by Century Link.
When I received a bill from Direct TV and my Qwest bill didn't have the Direct TV service fee included on it, I seemed to me that my account wasn’t bundled any more. Maybe this is where I went wrong. I didn’t ask any questions. I paid Direct TV bill for my TV service and my Qwest bill for my internet. This went on for several months. In July, I called Direct TV and canceled my service. My account for the TV was pay in full at this time. Since July, I have been receiving normal internet billing and I have paid. I have been on the phone with (now) Century Link several times since July regarding my modem and making changes to my internet speed. No one said anything to me about the Direct TV bill.
Now, 2 days before Christmas I get a phone call from a collection agency threatening to put this debt on my credit report TODAY if I don’t pay TODAY. I informed them that I paid Direct TV directly and the account was paid in full when I canceled it. I told them I hadn’t received a bill from Century Link other then my internet and that it was paid in full every month. I asked her if I could take a look at these accusations on Monday as it was my day off and that I was working and it was a very busy day as it was the Friday before Christmas. She told me that if I didn’t pay by the end of the day, she would post my refusal to pay on my credit TODAY!
I called Century Link and spoke to the billing. I explained my offense to being sent to collections for an invoice that was never billed to me. I was upset but I didn’t swear or do any name calling but the billing department female hung up on me. I called back, spoke to a man in the billing, told him I was hung up on and ask if there was a person I could talk to regarding my issues. He offered to listen and “send the message on” to his supervisors.
My husband called Century link when he got off work to ensure this wasn’t some scam. The lady he spoke to said they had a problem in the billing department and the Direst TV was accidentally not on my internet bill but that Century Link had paid Direct TV. They found the error after Qwest became Century Link. She said that since we had turned off our home phone, they were unable to call us. That doesn't make sense to me since I have the same cell phone number I got FROM Qwest back in year 2000, it's just Version now because THEY told me to transfer my cell business there. I was on the phone with Century link not but one month ago about my internet service. They seemed to have my information then.
Century Link, You can take that $220and shove it. I'm leaving your company. You will no longer be my service provider either at my business or in my home. How dare they send me to a collection agency for invoicing you never billed me for that calls me at my work 2 days before Christmas and says if I don't pay right now, they will post it on my credit. Monday, I am changing services. I don't think there is any amount of a$$ kissing you can do to make up for it.

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Update by BlondeTornado
Dec 25, 2011 5:09 pm EST

Paul Vance, I emailed my complainant to them and I will contact them Monday. I hope to prove that they not only never billed me but also that I had paid Direct TV. I will also be looking at a different company for the service. Then I will cancel my service. I hope to be done with this company before the new year.

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A G Foster
Taylorsville, US
May 21, 2013 1:05 pm EDT
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Not surprised. Problem is, they will learn nothing from it. I just got hooked up with CL a few months ago, and their $35 internet/phone offer is in reality, $50. They don't know the meaning of the word honesty. And their service is horrible. The internet cuts out several times a week. And now the phone has gone out--2 weeks after burying the cable! They say we must agree to an indoor service fee of $90 even if they don't have to go indoors!

Qwest is run by incompetent fools and criminals, and in no way deserves to be in business, but Xfinity is way to expensive. --AGF

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CenturyLink - $150 gift card lies

I signed up with Century Link bundle package in August of 2011. Was promised a $150.00 gift card. After waiting a month, I called was told I wold have to wait 2 billing cycles. I did in November I called again was told I was supposed to have gone on line to register and request the card, I did. After doing so the form stated I wold receive this card by...

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

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