CenturyLink
reviews and complaints

I opened the door one day to find two enturylinck reps at my door. They told me that they have laid fiber optics line at my neighborhood and they said they have a special for 71$ a month for both Internet and prism tv. I trusted them and ask them to install the services at my home It was the biggest mistake I ever made. Ever since I have spent over 15hours on the phone with them that my bill is not 110 a month I was promised by 3 people on that day that I only pay 71 per month for a year. But the company claims that they have no records of it. And each time the pass me around different departments each saying nonsense that they never uphold. This company should not be able to scam people like this and get away with it. It's not fair and it's under American..

nancy lawrence 5141 buckhead dr. granite falls n.c. 28630 tel#[protected] on 8/3/2016. direct tv installed a satellite dish and service. no contract was handed to me or mailed to me. i signed a small computerized device that i believed to be a verification for the installer's visit. on 8/25/16 a repairman had to be sent to fix an error code 51-309 and 775 code. i again was required to sign for the repairman's visit the same way on the device. 2 hours after he left the remote stopped working. that was resolved by resetting the satellite box. on 8/31/16 the service stopped again showing another error code of 775. a repairman was to be sent again on 9/4/16. 9/3/16 my tv screen accidently broke and was unable to be repaired. i cancelled the repair visit. after spending a few days trying to determine what to do about a new tv i called direct tv to cancel the services. i was told it would cost me over $700.00. i dispute the charges based receiving less than one month of services, poor service, and over charging. i (the customer) have to disassemble the satellite device and mail back to the company per their instructions. direct tv was able to terminate the tv service immediately from their company. no labor costs were incurred for this process yet i am supposed to pay them an enormous amt. of money. again to reiterate i did not see a contract nor did they mail one to me. i also reported to direct tv the fact that my tv screen broke and was ususable. how can i be charge for a service that cannot be connected. billing #[protected]. thank you for your attention. please help me resolve this issue if possible.

I made arragements to pay my bill on the 24 of August, that is when my husband got paid, the girl said as long as we take it out automatically, your service will be fine, I said ok, as long as it doesn't go out before then...well it came out one the 22nd, caused my account to be overdrawn, and I had other checks come in, that I got charged for, but, wouldn't have been overdrawn if not for the payment coming out early. So after about 5 hours on the phone, being disconnected, and to calm down...just makes me madder, they don't care that they cost me 150 in overdrafts, they kept saying there was nothing they could do, I said bull, get me a manager. So...I got a manager named Kyle, I recorded our conversation, he said he was sorry, he knew it was there fault, and asked how much my account was overdrawn, and I said right now it is 673.00, he said fine, they were gonna credit my account 673.00, and gave me a confirmation number [protected] in case any problem, well I called back on Tuesday, and asked where the credit is, and they said it takes 72 hours, so I said ok. Called back Thursday, and they said, still pending approval. Nobody would let me talk to Kyle, said they didn't know who he was, didn't matter that I had the confirmation number...making me crazy! So, I called Friday, today the 26th of August, and had a Mike totally argue with me, and say, why would we give you money, when you didn't pay us, it was returned NSF, I tried to explain how it happened, he wouldn't listen, in fact he argued with me, like he knew what he was talking about, I told him, it went threw two days early, they caused it to be overdrawn, I can't help if the bank returned it, it was a large amount, and the Kyle said they would take care of it, and he is like why should we? and I finally hung up, he was crazy! Then, I got a supervisor, Patty, who totally lied, and said it was set up for the 24th, and it didn't go out of my account on the 22nd, so I hung up on her, she lied. Then I got a Julie, who said that yes, it came out on the 22nd, which it wasn't suppose to have, but, that Kyle was wrong, and I wasn't gonna get the credit of 673.00, just the 494.95, not the overdraft charges. So, I said great, so you all lie, that is all I have heard is lies, so why did Kyle give me a confirmation number for the 673.00? Makes me so mad, how do they get away with overdrawing my account, and not paying for it? They just credited the 494.95 the next day, and forget the charges? That is so wrong. I am very upset, and their service is awful! They acted like no big deal they overdraw my account for 3 days till I get paid, and I have to pay 150 in charges...hey, no big deal, I couldn't use my account, because I didn't have that much money to put in it, so any money would just be taken up as overdraft charges ! And when they keep telling me not to yell, well, the first 4 calls, they said there was nothing they could do about it...I kept saying oh yes, there is, get me a supervisor, after 5 calls, I finally got one, what good did that do, , , , plus they should pay me for the 5 hours on the phone, and for getting me soooo upset, I really don't need this crap, and lies lies lies, and telling them my info over and over, and then the ones that don't speak English, that is why this all happened in the first place, she didn't speak English, and she goofed up. So frustrated, gonna drop them, don't need this stress!

I opted for paperless billing.I have three accounts, one is business, one is at one house, the third is at another house.

For some reason I stopped receiving bills to one house. I contacted Centurylink to find out why but it took them three weeks to respond to me. They finally responded and told me they needed to check my phone lines. They came on and checked them and I had absolutely no service and my phone.

I called them again and after being on told and passed around for 90 minutes, I was still unable to resolve anything because they were "Closed until Monday!". So, on Monday I called them again. They told me that my bill was "past Due". I told them I knew it was and I I needed to resolve the issue that my bills were not being sent.

They patched me through to billing. I spoke with a woman who asked me to pay in full my bill right then. I told her "No problem", gave her my information and paid the bill in full. I left the country on vacation for a month and when I returned, I received notice that my bill was overdue!

I was shocked because I had paid by phone before I left! So, I paid it again. A few weeks later I received notice that my account was closed for nonpayment. So I went into my account and there was a credit of $130!

I called to find out what the *** was going on and everyone was as nasty and as unhelpful as could be. A few days later I received a check for the $130 credit. Go figure. But it did not end there.

We went to refinance our home and found that our excellent credit rating was trashed by CenturyLink.When I contacted CenturyLink, their response was "Sorry about that". To date, their erroneous rating has cost us more than $3000 to date because we did not get the mortgage rate we anticipated because, and ONLY because of the one poor rating Centurylink gave us for something that was their fault and not ours.

Absolutely the WORST customer service in the industry. Prepare yourself for 20 minute hold times with it finally ending in a dis-connect, Bogus charges and patronizing attitudes from supervisors/managers. I am being charged for the remainder of a promotional period that I did not use. It's like having a grocery store charge you for not using a coupon. I paid for my the services that I received yet they want to still charge me for the additional savings that I would have received had I stayed a cable tv subscriber. It makes no sense.

Received the first bill. It was about $450.00 more than expected.The explanation was that this was to cover service to be delivered sometime in the future (!?)
At this time it has been shut off. Just as well - since the data speed was throttled down after about the first four days. It was amazingly fast to begin with...

My CenturyLink modem acts up so we loose the streaming of programs like Netflix. I rang them to get a replacement. A tech said it was probably OK and talked me through changing the channel from 13 to 9. This is the wifi out from the modem to a wifi computer or my PS3.
This worked for some weeks then we were back to either re-setting or switching it off for 15 seconds, or both.
I complained again to be told they would gladly send a new modem but I had to pay or lease it!
I explained I am paying for the service and that they are not keeping to their side of the deal ( contract) which I consider wrong.
They said it was a one year cover on the modem. I dont think this fair or right and certainly do not remeber any detail about this state of affairs at the start of the contract with CenturyLink.
I also told the Chat person that the email CenturyLink supplies will not send picture attachments!? A 'serice' I am not getting.

So if you are thinking or ever will be about getting CLink you might want to re-think. This is just about the only ISP available or would be long gone.

Each week we receive 2 Presorted Standard (bulk rate) brochures to our house. One is addressed "Current Business Owner" (of which neither of us is) other "Current Resident." This has been going on over 5 years now. Phone numbers on the brochure state they unable to remove us as it's a corporate mailing, and post office can't do anything since it's bulk rate. We've never done business with them and never will. Other friends in the city say they have the same problem with Centurylink. Maybe if they stopped wasting all these mailings and actually provided decent service to their customers people wouldn't hate them so much. We certainly do and are not even customers

Each week we receive 2 Junk Mails from them offering their services. Never done business with them--never will. Tried calling the 800# to get them to remove us, as well as the closest "store" where they sell services, but both say they are only a sales outlet and the mail comes from a mailing house through corporate and they can't do anything about it.

They been calling multiple times a day for multiple weeks and no voicemail. Then today they called and left a voicemail. I called them back at number [protected] and said this is an investigation from the IRS due to fraudulent activity on your taxes. There was lots of talking in the background like telemarketing calls being made.I was at work ending my shift and told them I have to go. The guy said do not hang up the phone if you do the IRS and your local law enforcement will be at your place of employment or your home in 30 minutes. I said I have to go. He then insisted that he stay on the line I said no. I hung up after he said he will call back in 30 minutes. In that 30 minutes I called my local courthouse to see if there was a warrant out for my arrest. Which there was not. I also asked to have my federal courthouse administration number and they gave it to my. I called them and they told me there was a scam going around about the IRS tax fraud. The lady gave me my state IRS tax payer advocate number I called them left a voicemail of my name social and number to get a hold of my. Also I gave them a brief description of what is going on. An hour passed and the number called again and asked if I was able to get the 4, 989.36 that I owe to stop the warrant. I said no. And he asked why I said I don't need to do anything about this. He told me to shut up and listen to him that he is right and I'm wrong. He was a Indian decent by his voice. I told him I have a few questions for you. What's your business name. He tells me the internal revenue service for fraudulent activity on my taxes. I then asked him what state he was calling from he didn't tell me the state just the city San Diego and proceeded to state that the main headquarters is in Washington D.C.. Then I asked him what state am I from. He said one moment and I timed it it took him 2 min and 15 seconds to come back on the line and say my state. I told him that he is trying to fraud me because I already contacted my local law enforcement and contacted the federal court administration and my local IRS agency and my local IRS tax payer advocate. He then became angry in his voice and told me well hope you like sitting in prison for 3 years and a warrant is now being placed for your arrest. He then hung up the phone as fast as possible. After about 20 minutes I called my local law enforcement again to see if there was a warrant out for me and the said no there isn't.

Since November 2015, Centurylink autopay has failed to work after I removed Verzion from my bundled bill. I have spent hours trying to get this resolved to no avail. I have all my monthly bills on autopay as we travel. I first realized it was no longer working when they disconnected my service including my phone so that I could not even call 911. My husband was just recovering from a heart attack and we live in a rural area where cell phone service is sketchy at best. After all these months, they still can't figure out how fix the problem so I am calling each month to pay them by phone. After 14 years (Qwest customer for most of those years) and always on autopay, I have had it. The other problem has been the internet speed, at times it is so slow that it is impossible to watch a Netflix movie and we are paying for the 20 mps package each month. I paid for one of their techs to come out and check the line and he told us that we had a bad phone line. $300. Later to replace the line plus add two new ones, still terrible service. Their customer retention department sent out a tech with a new modem according to them at no charge. The modem hasn't helped the speed issue and they tried to charge me $99.99 for the free modem. Had to make yet another phone call to get the charge removed today, then when I went pay the bill because the autopay still does not work, they told me they were charging me $4.40 as a service charge for having them assist in paying the bill. I was transferred to the billing department when I disagreed with the charge and that individual was not interested in customer retention at all. I told him to unbundle DirectTV from my account! Then I would pay the bill minus the $99.99 over charge and their service fee for the privilege of paying them, he put me in a online bill pay system. So I had to again contact them and talk to yet another person. I can't believe they are still in business

I am here in Washington State, and when Centurylink bought out Qwest. They would not awner my Price for life. As per Washington State by law, were to do so. I fill a 24 month contract. Paying $9.99 for the first year and $19.99 the 2nd, with a locked in price of $29.99 after that for LIFE. This was a stand alone service and as I only had basic phone. Now about a year later I change my phone service and stepped it up. but was not happy and than had it changed back to basic. Now none of this has anything to do with my internet contract. As this was never any kind of bundle, it was stand alone. Now over the course of years! Centurylink has forced me to pay $34.99 a month, as I do not have a qualifing home phone. But if my actual internet was bundled when I started my contract, it would have be $19.99 for life not $29.99 Now for the Access Recovery Charge, when you make a long distance calls.. They state even if you do use your long distance or call long distance, you still must pay this fee. I understand that, but I have BASIC PHONE, I can not even call long distance as the service is not offered to me at all. So how can they keep sticking me with this extra charge now for years.. They say to recover some of the costs of offering long distance service, but they offer me none at all.

Just got a collection letter for a modem I returned at least 8 months ago. Apparently several people have had this same problem. I was sent a return number, and when this didn't come in two weeks, I called and requested a second return number. After it was returned I called to verify it was received. I was told it was. I then threw away the reference number. Here it is several months later and they claim no modem. I am extremely upset as they say to provide them with a tracking number, when they were the ones with the tracking number on the prepaid return label in the first place. When calling the company, I was transferred to several different departments all basically saying it was my fault and they have no record of it. NOT |HAPPY WITH THIS COMPANY!

In August of 2015 my husband & I decided to forego our landline/internet services with Century Link (CL), in favor of our personal cell phones.
On August (31st) I called CL & asked to be disconnected as of the 1st of September 2015, I was on the phone for a while getting all the info squared away.
The modem was returned via UPS with in a week of the disconnect notice.
They (CL) continued to bill me for services & equipment I no longer had.
I called several time & was told by their rep that it would be taken care of - how can I be billed for obvious non use & no equipment to use.
The last call I made they told me I was wrong & that I owed them $222.01.
I have no intention to pay for a dead horse, something I did not use or have to use.

I recently switched my internet, phone, and TV to CenturyLink. I was promised no additional charges for switching if I used them for 1 yr. My first bill has many additional fees resulting in a very high bill, some clearly appear to be duplicates. When I went to the local office for an explanation, they said to phone the 800 number. Just now, the CenturyLink 800 person, Adonna, said they were prorated charges and to go to the local office for more information. I asked for a email or snail mail contract, she said she couldn't do this. This is unfair. CenturyLink is not trustworthy. At this point, I regret switching to CenturyLink because of all the charges I have been assessed.

I'm very disappointed with CenturyLink and really have no idea what am I paying for! Their Internet is super slow, it's impossible to watch anything and I can't even listen to music online, because there is not enough speed just to load a small song! Contacted them many times and they promised to take care of it, but they never did anything! Sometimes I even go to my friends place to download movies and music, because my provider is an absolute disaster. For example, when I try to load a show online it starts buffering and nothing happens! I'm not happy at all! Better choose another provider.

just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off.
When we moved to seattle 3 months ago we signed up for internet and prism over the InternetChat on the centurylink website before we moved in.
On the day of the move the Centurylink tech's came along and after 3 hours they couldnt turn the service.
I had to do multiple follow up and correction in order to get the service up and running
Then we started getting our bills.
First of all the bills were incomprehensible and not correct to what we had been told our service would cost.
My Bundle service was 49.99 per month, but the 1st month's billing was incorrect.
I was told to call up Billing and Prism retention to correct this issue.
1st month they correct one billing for Internet and credited the amount but not the prism discount, 2nd month the same mistake and partial correction.
This was done so I would not cancel my services before the 30 day period.
In the 3rd month I was charged 87USD and was told the 1st 2 months were courtersy credit.
I dont understand a said chat transcript in black and white cannot be corrected by the billing retention Team
We have filed a complaint with the appropriate consumer agency and are looking into civil litigation.
Stay away from Centurylink.Our new neighbors--a number of them--warned us about Centurylink when we moved here. They were right.
Avoid Centurylink if you value truth, honesty, fair dealing--and your hard earned dollar.

Before I moved, I contacted Centurylink about where to send the modem back. The lady said she would mail me a shipping label, but I did not get it before I left, so I contacted Centurylink about where I can mail it. I boxed the modem and mailed it to that address with my account number. Now I receive a bill ~4 months later for unreturned equipment. Apparently you have to pay for insurance on it and contact them immediately to make sure they got it. Horrible company.

Thinking this was a great deal I switched to prism with internet can't beat the price. Unfortunately you don't get service. Don't try to watch a show it will die in the middle of it. Dont try to buy a movie on demand it will die in the middle of it. I started to keep a log, I have had to reboot my dvr box 3/15, 3/17, 3/20. 3/22, 3/24, 3/26, 3/27 & 3/39 4/2 died in middle of movie I purchased on demand. I called and apparently this is normal. That was the response I got, "this is normal" ON WHAT PLANET IS THIS NORMAL I don't even get the service I am paying for. I am going to back to Directv I may be being overcharged with them but at least I know I will get good service.

I live in a small town called starke florida know as called Bradford country Florida it's small town of people I'm paying for service getting 10meg for speed only I'm getting I don't live in a city area wear there is speed 1000% faster then DSL now anyway I had no choose go with it it's soo freaking slow get from 10meg sometimes down 4.0meg speed evening slowerrrr! I called century link customer's service asking them any changes for speed upgrade two faster for regular home owner they told me ohhh! needed! started a business! get over 40meg that is load bs for love of god I live ny I got'ed speed faster for local Internet 60meg now ny called century ask if there was any new uPADTES IN MY TOWN FOR INTERNET SPEED NOPE OVER 7 YEAR BEEN NOT DON A DAMN THING FOR GOOD I SAY DO NOT GO WITH DSL FOR CENTURYLINK AND OVERCHARGE YOU FOR A PRICE YOU ARE PAYING FOR SPEED NOT GETING GET PING SPEED AS UPLOAD AS 0.02
MY CELLPHONE IS WAY FASTER THEN THERE SERVICE