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Replied
stop calling my phone
Everyday [protected] has called my number, it rings once and then hangs up. Every time it does this I get charged one minute. I finally got tired of it and called the number back today. Its Century link, I waited on hold for 5 minutes to tell them to stop calling my number and then hung up because now they have have waisted 5 more minutes + one minute for each time they call me cell. So Please stop calling my phone...I don't have anything to do with century link and never heard of it and dont want to hear of it. Ugh its frustrating.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks,
B
CenturyLink Help Team
internet
I have been with Centurylink for 120 days. Have yet to get the service I have signed up for. I am to get 5.0 and have not had above 2.0 yet, usually less than 1.0. Full disclosure: All monthly bills have been credited, BUT... I am wanting high speed internet. I have had a level 2 ticket in for weeks on weeks. They say they know the problem. Only answer I get is hang in there it will get fixed. But funny, no one ever calls to let me know the status. Just get told wait when I call. If I leave there is a contract break costing $$$. Guess they got me by the ____. If you have the choice go with an aircard.
another follow up. Even with the help of Joey, 24 days later nothing. This company is a hoax. Will not return initial start up money and contract is being held to!
Just a follow up. Been a 2 full weeks and still no contact from Centurylink. Emailed Joey from above. Do not know if it is a hoax contact but have not heard anything yet. Service is still very minimal.
The complaint has been investigated and resolved to the customer’s satisfaction.
The connection is lost and the navigation is very slow. Now Century link is justified in that the wires of the house are very old and need to be replaced when the Service they give is very poor quality. Telephone cables to change them two years ago. what is the problem. The service man! . The connection is lost and the navigation is very slow. Now Century link is justified in that the wires of the house are very old and need to be replaced when the Service they give is very poor quality. Telephone cables to change them two years ago. what is the problem man!(test you speed in www.speedtest.net)
Scotter,
Just a follow up. Not sure if I got your email or not. Sent you a message here about a week ago and haven't heard back from you. Please contact me if the issue is still unresolved.
Joey@CenturyLink.com
Scooter99,
Sorry to read about your DSL trouble. I'll be glad to help. I've helped several others here on Complaintsboard.com. Can you email me your account information and details? My email is Joey@CenturyLink.com.
CenturyLink's Customer Outreach has been helping customers online for over two years. Just let us know what we can do to help.
Thanks,
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
incompetent customer service
I am not a Qwest customer, even though Qwest has a monopoly for Internet, phone and TV at my apartment. Instead I have Verizon mobile broadband and read my Amazon Kindle instead of watching TV. Why? Because of the incompetent customer service reps at Qwest. I thought it would be easy to call in and order internet and TV. I was wrong. First, they were confused because I already had a Directv account at my home in Dallas. It was difficult for them to comprehend that I did not want to transfer my service - I just wanted a second account here in Phoenix. Apparently their computer (or its operator) had problems setting up my account because I already had an account. They needed a credit card number. I gace them a number and a billing address, the same one that Directv already has on file. They called back to tell me it was declined. I asked them to read the nmber to me and they had dropped 2 digits but did not recognize that they had the incorrect number of digits for AMEX. I gave it to them again. It was declined. I suggested that they check the billing address...oops they had used the service address, not the billing address. On the 3rd time it went through and we scheduled installation for TV and internet. Next day I got vice messages and finally they got through to me while I was taking my mother to the doctor. I was informed that my credit card was declined once again ( with the implication that I was some sort of ###ed deadbeat). I gave up and told them to just cancel the whole thing since they obviously did not know how t enter a credit card and billing address. Who knows what more they would have messed up if they actually knew how to enter my credit card. In the meantime, I got multiple fraud alerts from AMEX - someone kept trying to charge my card and they didn't know the correct billing address. I have been a Directv customer for over 10 years and have always received excellent service. I fail to understand why Directv would affiliate with an irresponsible, customer-unfriendly provider like Qwest. I sent a complaint to Directv and Qwest. Directv promptly answered, apologized, and referred my complaint to management. Apparently irate cstomers are common at Qwest and since they have a monopoly in this apartment building, they don't really care about my complaint. I am really glad that I am only here in their monopoly building for a few months and would never again consider moving anywhere that Qwest has a monopoly.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor customer service/ $99 early term fee for service that never worked
I signed up for DSL service, clearly indicating that I wanted wireless internet for my 1 laptop computer. It turns out that I can't get wireless internet without another computer hooked up in a corded fashion. So, I never got the wireless internet I thought I signed up for. In addition, because of the DSL connection over the phone lines, one or more of my phones had a constant "click, click, click" noise making it difficult to have phone conversations and to hear messages left on my machine. The first time I called to have someone come and check the line, the person at CenturyLink was incredibly short with me, rude and argumentative. In addition, the repair person showed up at the wrong time (four hours early) and complained that he had gotten lost for an hour and that I had not answered any of his 8 calls trying to find my home. (I could not answer the phone but I did have to deal with the incessant phone calling). He determined that the problem was the absence of filters on the lines and once installed, was sure the problem would be fixed. Needless to say, although he fixed a couple of the phones, another phone started clicking. I quickly realized that I had made a HUGE mistake in trying to get internet through CenturyLink and I decided I would cancel the internet after I had some renovations done on my apartment over the New Year. Then I would be able to take care of everything in one fell swoop. Needless to say, I now have to pay a $99 early termination fee for a service that never worked the way I was told it would (wireless). Is $99 SO important to them that they are wiling to completely alienate a customer. I plan to tell EVERYONE I know how miserable the service at CenturyLink/ EMBARQ truly is. I am totally baffled by the experience and I plan to spread the word about the treatment I have received.
The complaint has been investigated and resolved to the customer’s satisfaction.
I moved to a new rental house and before I moved, I called centurylink to make sure that they serviced this new location and that I could transfer my service with no penalty...and they said yes no problem...so I moved and had centurylink come to my new house and hook things up...well the centurylink guy was at my house for 2 hours and then said that there was a problrm with the cable line on my street and that it could take many months so have the line repaired...so I had no choice but to go to comcast...so then I get a $800 dollar bill in the mail from centurylink for all kinds of fees for early termination, etc. so then I spend 2 hours getting the run-a--round from the centurylink customer service people and finally was able to talk to a very nice centurylink guy who said he understood my problem and would take off the penalty fees but that he would have to talk to another person first at centurylink first and that it would take a couple days to process...anyway, that was a month ago and today I received another bill from centurylink in the mail for the $800...I will never, ever, ever use centurylink again! they are total crooks!
I am just like the rest of the people on here. I will do EVERYTHING In my power to ensure Century Link gets as 'black of an eye' as i can. Thank heavens for social media.
As a loyal customer for 7+ years, constantly battle the increase price, call get decreased, up it goes again crap... I am now told by Sally I have not had my current 'contract' long enough (8 of my supposed 24 months which i knew absolutely nothing about) BTW, i was promised $32 a month and was paying $54, oh ya, it is only 7mg also. Hardly worked at peak hours. Go figure! Should have known! I was then told by Sally to get out of my contract there is a $200 fee i had to pay for early cancellation. i was told i could pay back 'all my 8 month savings' which equated in Sally's book to $9 per month (8 x $9 = $72) i am so disgusted with them, i told Sally fine, cancel me! Then Sally tells me it will be $200. I said wait, what happened to the $72. She said, well you didn't tell me which way you wanted to go! I said seriously lady, you knew it would be $200 or $72 and you were going to charge me $200! Century link is an embarrassment to the utilities companies!
I asked Sally for her management, she informed me none were available and i needed to WRITE to their Denver department. Seriously who has a company with no management!
I have never be so disgusted with a business that refused to deal with me as much as i am with Century link. Gee i wonder why they are begging for customers! With service like this, i'd love to see them go out of business.
A completely disgusted customer!
BTW, i will re-post this letter as long as i live anywhere that i can post it.
Called Dish customer service . Dish is about to fall off my house. Could do damage to my home . Tech can only come if I am home to secure it . I cannot be home at the times they want to come . I don't care right now if I can't watch TV I just don't want the thing falling and doing damage to my home or injuring someone.
dish hr ignoring money owed to employee for canceling insurance, they avoid all calls supervisors are no help. Is their any lawyer willing to help?
The audio on outlaw country xm channel sounds bad and has for many months. It is unbearable to listen to and dish network won, t repair problem and xm says they don't support dish network? Why not im paying for it and want it to work!
Terrible! We just moved and tried to get our Centurylink service move with us, but we were told that it is not available in our area. So obviously we had to cancel the service. Now I get a bill with $120 termination fee. WHAT? I did not sign a contract! I cannot afford to pay this fee. I will try to contact customer service Monday, but reading other comments, I do not feel very confident that they will listen to my plight. Any help or suggestions would be appreciated.
Unfortunately Centurylink is a large company and they don't really care how much we complain. It will take someone with money that can start a law suite against Centurylink before anything happens. When I signed up for internet my internet rate was suppose to stay the same for a year. That has not happened! Every month my rate has increased a small every month and when I called they tell me there has been a rate increase and that has to be forwarded to the customer. STAY AWAY FROM CENTURY LINK.
I am not happy with Century Link at all. I have two choices in this area for internet service and people I spoke two had complaints about both companies in this area. When I called Century Link I discussed my concern about speed and reliable service and ask if my service would be under contract and they said no. I asked again, so if I am not satisfied with Century Link I could cancel without penalty and the Century Link Rep said yes no problem. That was last Nov. Because of low speed, all they can provide for my area is 7 mbps, I need to change internet providers. I called to cancel and they said there would be a 200.00 cancellation fee. I was told there was no contract, but when I signed up for 12 month at a lower cost that put me under contract. That is a load of crap. I was not told that even after I was concerned about early cancellation fee if I did not care for the speed.
Century Link is involved in deceptive practices to get customers. I am reporting them to the BBB and going to wage an online campaign in my area starting with this email. I will also let everyone I know, and that is quite a few people, to stay away from Century Link.
I also agree Century link has poor customer service. I signed up for DSL after the local Century link store told me DSL was available in my area. I received the modem at the store and everything was connected on time, but then I noticed I had a buzzing noise on my phone. I call repair service and after the tech came out he told me there was nothing he could do to repair the noise as the wiring out in our area was bad and there was only a 25 pair of wire and there weren't any spares. I asked the tech what am I suppose to do that I have a phone that I can't use. The tech's answer was to use my cell phone. After about a week I called repair service again hoping to get a different tech. A different tech did show up and told me the other tech told you we can't fix it. I asked the tech to have a supervisor stop by that can make a decision how to fix this problem. no one has showed up. I called our local century link store to see if there was anything they could do to correct this problem. The only answer I received was we can connect you to repair service and maybe I could talk to a supervisor. After I was connected to repair service I couldn't understand the person on the line because of so much noise, they hung up on me. Century links customer service stinks. No one has come up with a solution or has tried to make me happy. I signed up for at least one year so century links doesn't have to do anything. I can drop the land line but then I will be penalized with a higher internet service.
J R Wilson
They charged me 150.00 for 1 month of internet service after telling me it would be 60.00.
unauthorized charges
For the past three months now I have been getting charged $14.95 a month for something that I have no knowledge of. I have contacted century-link formerly century-tel
and they have told me only what was listed on my billing statement. They also could not give a number for the company called ideal savings this is serious BS. So for what it's worth watch what you do regarding century-link and or ideal savings. And another at the bottom of this page has an optional proof photos, it would be wise not to do this because the pics. that you post might even more vital info. needed to pull off i.d. theft!
The complaint has been investigated and resolved to the customer’s satisfaction.
jp,
Sorry to hear about your billing issue. I'll be glad to help. You can send me an email at Joey@CenturyLink.com and I'll look into it for you. CenturyLink's Customer Outreach has been helping customers online for over two years.
Thanks,
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
http://twitter.com/CenturyLinkJoey
http://facebook.com/CenturyLinkJoey
illegaly put use in 24 month aggrement.
Back in August I was out of work on disability, so on August 20th 2009 I called Qwest to cancel my internet service to save money. I called and talked to a representative named Tad (agent code 0202A), I told him that we may be moving, because I was embarrassed to tell him that money was so tight from being out of work I wasn’t sure we’d be able to make our house payments. He told me that because I had been a loyal customer since 2005 I qualified for 6 months free internet. I asked if it would enter me into a new contract and he assured me that it would not, that I could cancel at the end of the 6 months or any other time if I wanted to. So I agreed to it only to find on a later bill that he had indeed entered me into a new 24 month agreement. When I discovered this I called Qwest, on January 4th 2010, the first person I talked to told me there was nothing they could do. They then transferred me to their loyalty department and when I brought up I was planning on filing a report with the FCC if they weren’t willing to fix the problem they then transferred me to a supervisor, Darnell (agent code 1203222). He told me the only thing that could be done was to cancel my service, pay the $200 cancellation fee, and then I could get a credit for the $200 on my next bill. I didn’t want to cancel, I just wanted to know why I was in an agreement and I wanted out of it so that if money got tight again I could cancel it if necessary. When I told him I never agreed to a 24 month commitment he told me that their records said I went through an automated system and pressed 1 to agree to the commitment. I never went through any automated system, I asked and reconfirmed many times that I would NOT be entering into an agreement. I asked him how he could prove I went through it and all he could say was that their system said I had. After that my husband got on the phone and asked what guarantee we had that we would get the $200 credit if we just canceled our service, since they had guaranteed us that we wouldn’t be entering a new agreement when we got the 6 month credit. Darnell then said that there was no guarantee, and we would actually have to call in after it was cancelled and they would either give us the credit or not. This was after he assured me that we could get the credit, he never mentioned anything about having to call in or that a credit was only a possibility.
The thing that irritates me most is that we didn’t even want to cancel. We just wanted to have the option to cancel in case money got tight in the future. Thus Qwest has forced us to continue to use the remainder of our credit while we save up the $200 to pay for the cancellation and then ask for and hope we get it credited or paid back to us. Which I am positive we will not get back because of what happened with to use when we called in August and what Dranell said. We will also be filled a complaint with the FCC reference #10-C00185230.
Not sure if it was because we contacted Koin Local 6 News Don't Mess With My Money, filing a report with the FCC and/or the filing with the BBB, emailing Qwest's Customer Service but yesterday we received an email from Qwest to contact them. After making that phone call today they fixed the problem and we still have our internet but with out the two year contract.
But come to find out the whole problem was due to code mix ups. And per their representative the whole thing about us going threw an automated call saying we agreed to the 24 month contact was false... I guess the way it works is they contract a different company, forget the name of it, to do an automated phone call were u speak into the phone saying "yes" to agree to the contract and then they keep that recording on file. Something we did not go threw back in Aug., or anytime there after, when the changes were made and thus no recording exist. So how that came about showing up on our account we are not sure. I just hope who ever decided to put it on our account saying we did gets the chewing out of their life.
All I' are happy things are fixed. And thought they apologized more then once which was nice we will definitely be more cautious when dealing with Qwest. Making sure if we asked questions like, "Will this put us in a new contract?", they add notes to our account with their response and/or ask them to record our conversation so if need be Qwest can go back to to verify what we were told.
The complaint has been investigated and resolved to the customer’s satisfaction.
ripped off
Please read to the end. I wont bother boring you with details. Lets say I spent over 50 minutes on the phone with a very angering customer service representative. She made an agreement with me on a late bill which i'd never received to credit $200 to my account and get services reconnected. She took money out of my account in the spirit of carrying out this verbal agreement, and after being passed around a bit and hung up on, she called me back to tell me that i'm compelled to keep my end of the deal, but her company is not. I still owe the money that was supposed to be credited, and they basically weaseled $59.00 from me. This is illegal to the best of my knowledge, taking money and then backing out of a verbal agreement, and I have no doubt that the recording of the conversation will be lost, should I happen to take this to court. I would very much like to assess the possibility of a class action law suit. If anyone reading on this company, or any posters to this subject have material evidence they could submit to a court case, please contact me detailing what evidence you could contribute. Please use the subject "qwest info" and send an email with an itemization of your evidence and an explanation of events that transpired to qwest. [protected]@yahoo.com. I'm not sure what it'll take to get this started, but the more I get, the better, i'm sure. I have a strong sense of ethics and these people are an offense to my senses. I'd appreciate any help I can get in cleaning up their act. Thanks.
Oh and you're welcome to remain annonymous. At this time, it's late in the evening, I will consult a lawyer soon, but have not been able to speak to one yet, and I hope to use your submissions to help him or her evaluate the case's chances.
The complaint has been investigated and resolved to the customer’s satisfaction.
rip-off & incompetence
1) We set-up new service with Centurylink, they didn't turn it on, but they still charged us
2) When they did finally (1 week later) come to check out the problem (there guy didn't clear the work order, whatever that means) they went to the wrong address
3) After not showing up to see why we didn't have service they wouldn't admit we exist, even though I had the bill & all the tech / customer service rep's ID numbers, names, & times of conversations in my hand
4) I had to get a second party contractor that they hire to run work orders for them on the phone in my home town to come out & fix their problem for them
5) After finally getting service I had to dispute many bizarre charges
6) Just got my bill... competely wrong & for twice what I owe... they are even trying to charge us for calls to Ireland BEFORE WE HAD SERVICE WITH THEM
7) I've wasted hours of my life on they phone with the ###s they find under a rock somewhere that they call employees
8) They are the only service provider in our area, the moment that changes we drop there service... I hate you Embarq/ Centurytel / Centurylink... as far as I'm concerned Centurylink is the epitomy of the failure that America has become
The complaint has been investigated and resolved to the customer’s satisfaction.
ddavee2001,
My name is Joey and I'm with CenturyLink. I'm sorry that you've had trouble with our company and I'd be happy to look into your issue for you. Just email me at Reachout@CenturyLink.com and include your name, account number and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com
i agree that this company(centurylink) is a very poor phone company. i live 2 miles outside of my town on a major highway but i'm unable to get high speed internet and my mother who lives 6 miles out of town and 2 of them miles on dirt road can get the service and when i call them to ask why they say the equipment is not installed to provide me with the service. With a drive into town i can see why with all the high dollar tech stuff centurylink uses on the phone boxes you know trash bags and tape its hard for them to get internet to the most basic of areas. its a great company and if i had any other phone provider in my area i would drop centurylink fast as i could
pissedinvaguy,
Sorry to hear about the trouble you've had. Send me an email with your account/phone number and I'll be glad to see what I can do to help. My email is Joey@CenturyLink.com.
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
fraud and overbilling
I entered a contract with global crossing for toll free service. The rates where for under 0.02 per minute. Somehow 25% of my bill went to a default rate of $.05 & $.10, which obviously increased my costs. Global crossing would do nothing about it. I've told them to cancel my contract, but I still get monthly reoccurring fees. Gx has inhouse lawyers, so they fight anything. They are a bunch of liars. Also, my new carrier has less than 1% of the same traffic going to a default rate.
The complaint has been investigated and resolved to the customer’s satisfaction.
GX called me back in Nov. and said AT&T had authorized them to take over my long distance account, and I didn't know any better. They said my phone bill would decrease by $10 a month. Instead it has been rising and is near twice my whole former bill . The first time I called AT&T to complain -- last month -- the rep said yes, she could see the overcharge and would credit my bill with $10, which she did -- but the charges THIS month drawfed that credit by nearly $40.
When I just called AT&T about this, the rep said, You should have been smarter and not let them take over your account. And I said, I knew nothing about it until GX called me and said AT&T had given it to them and it was a done deal. CLEARLY, AT&T had SOME complicity in this, otherwise GX could not have gone this far -- co-billing etc. The AT&T rep gave me a number for GX, which (automated, of course) referred me to another # that goes nowhere. The AT&T rep closed out my account with GX but told me I would get at least one more bill from GX -- which will be outrageous, I am sure.
I am an old person on a small pension and count every penny. Both of these outfits are despicable -- what can we DO?
Replied
century link rip off
Century Link, formerly Embarq, is the worst company to do business with. I have had phone service with the same company for 13 years. I missed last months payment and they shut off our phone, dsl and email accounts. The payment was a oversight and sent a check 4 days before the new due date. Century link is a total rip off and I would recommend using a different company for your phone service. Or better yet - start hitting these over prices telecommunications companies were it really hurts and go cellular. Heck I have not even used my home phone in years. Also, I have 3 business lines with them and 2 dsl accounts. Guess what, come Monday morning they will all be switched to a different company!
The complaint has been investigated and resolved to the customer's satisfaction.
Hi, Thanks for contacting us with this issue. I would like to take a minute a clear up any confusion there might be about fee's we charge for payments. We do have several options available for you to make payments and some do have fee's associated with them. When you call into our customer service line and make a payment with our representatives there is a $4.00 transaction fee. You can avoid the fee by paying through our automated phone system anytime of day. Also Paying through our website at www.centurylink.com does not charge a fee of any type, mailing in a check is also a option for payment.
I hope this helps if you have further questions you can email us anytime at talktous@centurylink.com or find us on Facebook and Twitter.
Thanks
Patti
@CenturyLinkHelp Team
I would like to understand why the late fees are 23.00 ? That is more than the cost of one line with all the bells and whistles from Spectrum. I will begin my transference.
Canceled my century link service numerous times at end of my contract time. concerning web page by phone and e-mails and marking on my billing. Have had nothing but problems from day one. So after no results took my business back to 3-Rivers and they canceled my service with century link. Kept getting billing from century which all my responses to them that I was now longer a customer of theirs the billing continued. Received a call on Sept 27 from century concerning an internet service they said I still had with them on a different phone number they had assigned me without any input from me. I told them I had no account with them under that or any other number and I would not pay for what I did not order. The man gave me a number to call to clear the issue but would not talk to me ( so why did he call? if he couldn't clear this up? Finally after obvious back and forth he said he is transferring the matter to collections and would no longer talk and hung up. Reccomendations to all...stay away from Century Link. They are no what they promise and to get any change made falls on deaf ears!
I will take this to court if I have too. I have documentation to back me up. Meanwhile my credit rating will now suffer as a result I'm sure. [censored][censored][censored] So much for all their service [censored] !
They are scam artist of the worst kind
poor service from centurylink here in Elizabethtown Pa. internet is so slow that it becomes unusable. tech support's only focus is on my devices and modem repeatedly saying that I am getting the speed I have contracted for . they are of no help. we now lose service daily in the early AM. and most of the time it slows to a crawl. we are going to switch to cable
We requested to have Qwest come out to install a telephone line and the day before they came, had to cancel our request.
The next day the service technician comes out and we explain that we have canceled the request and he leaves.
This was 3 months ago. The first time we called Qwest, they said they would correct their error.
The 2nd time we called, on Sunday, 12/7/08, the friendly female representative said not to worry -- they would correct the problem and we would be receiving a bill with a zero balance. Now, tonight an aggressive debt collector calls from Allied and is demanding that we pay this bill, which Qwest apparently turned over to them.
There is no way to communicate with Qwest to report problems via e-mail. Lisa, the Qwest representative that I spoke with tonight said that the billing department is closed, but that she would send them an e-mail explaining the situation and they would contact me tomorrow.
Why is it that I don't really believe them?
This is the 'worst' customer service I have encountered in my life and I would NEVER choose Qwest as a provider -- friendly doesn't count. Customer service agents need information and access in order to serve us -- the customers that choose this provider over others. One of the reps said that they 'just' began being able to search for a customer using 'name'. Hello? You represent communications and you're that far behind the times!
Now we have to worry about this being on our credit report! Beware of Qwest! I'd hate to be a steady customer that got a little behind on my bill!
When Century Link was able to buy out Qwest, they became a third rate monopoly as an ISP. Their "very fast" ISP in my area (which by the way is not a rural area, but a city of over 2 million people) is a whopping 10 Mbps on the download, oh and are you ready for this a whole .6, yes, I said, .6 Mbps on the upload. This is barely, and I mean barely better than dial up, and yet these guys have the gall to "offer me promotion of $87 per month IF I bundled with phone service: (they always remember to show me my big promotional savings of $45 per month with my oh so wonderful promotion. In other words, without this promotional pricing (which is actually a pretty awful price considering the snails' pace of their bandwidth), I would be paying well over $100 for 10 Mbps download and LESS then 1 Mbps on the upload. In fact, the only reason I got the phone bundled into the package in the first place is because it made my Internet a little less expensive. I was told I would benefit f I added phone service to my internet. The interesting thing I learned is that when I added the phone Century Link very cleverly put me into a 12 month bundled contract, of which it looks like I will be having to pay these crooks several hundred dollars to get out of (( am moving in January and apparently I will still have two months left on this just amazing bundle that I was swindled into). Thankfully I am moving to a location where Century Link does not hold the monopoly. Thankfully I have already spoken to a new provider who will be able to offer me not only home phone, but 60 MBps of download, 6 MBps of upload, AND actual digital cable (you may have noticed that century link's television offer is usually Direct T.V. as the Century Link Prime digital t.v. is offered, well, NOWhere that I have been able find) all for $89 per month for the first 12 months and $109 for the second 12 months...btw..that includes HBO and Showtime. Right now I am paying $87 for phone and very slow internet (that by the ways, works inconsistently) I am really surprised that Century Link has not been sued. Or even aside from not having been sued or investigated by any State's attorneys general's offices, that they even have customers. Oh, but I forget, they go after apartment complexes who have no other real options. How sad, They must be so proud of their method of marketing in that they do not really get customers but rather corner a market with those who are captive to their services because these people have no other choices. How proud they must me.
I was charged $380 for a service they could not provide. I signed up for a package (phone/internet/direct tv). Had the phone and internet connected and 2 days later direct tv came out and stated they could not install in my apartment complex. I called Qwest and canceled the whole package. I then had Comcast install a package (I know, not much better) 4 months later I was getting bills for past due amount of $380. When I called them they stated they did not have a record of my canceling the package. When asked them to look and see if I was using any of the services, they stated that they deleted the files. After talking to several supervisors and yelling at anybody I could at Qwest, they promply turned over to collections and is now on my credit report. I have disputed and the saga goes on 1 year later.
In November of 2007 I entered into a 2-year cell contract with Qwest for $25 per month guaranteed for life. A year later Qwest sends notice that they are RENEGING on THEIR contract and quitting the cell phone business. On April 4, 2009 I called Q to changes some services, spent 3.5 hours on the phone, was HUNG UP ON 3 TIMES, didn't get anything done and basically ruined my day. I committed to quitting them for good. Now I'm trying to port my cell number to another carrier and they're playing 3rd grader games like telling the new carrier my SSN is not correct, claiming their system is down, just basic childish retalitory measures over 5 days. I closed all Qwest services and will probably not pay the final bill. In a day and age where there is VOIP phone service, Magic Jacks etc., the phone companies are fast becoming dinosaurs and better realise that the public is not forced to do business with them to have phone service, and $35 landline service is a thing of the past. Bye Bye Qwest, SBC, AT&T and similar thieves, you'll soon be out of commission. Better start thinking like Kodak and innovate instead of thinking that HIGHER PRICES will help keep you afloat.
At first, lets make it simple:
- For internet connection, called century link and agent offered promotional offer. She informed 40 Mbps for $30 and informed
there is no contract and I can disconnect connection if I am not satisfied with the connection.
- I ordered this on Jan 26, 2014 sorry do not remember the agent name.
- In wireless connection I don’t even get 5 Mbps compared but when I am wired I get 40 Mbps.
- They asked to talk to a customer representative and still the problem exists.
- I received first month bill :
- $76.52 was the total and it says that High speed internet 12 months commitment month 1 of 12
- Called them and asked how come there is any contract involved.
- 1st agent : Kayla informed there is additional $37.48 for activation fees and yes the contract is activated
- Asked her to remove the contract but she informed that $200 will be deducted if I move out of century link and the amount may vary or may increase
-
Requested to talk to her manager and one guy
from Escalation department named Iwin called after 15 minutes of hold time.
-
Asked him to remove the contract and he informed
$200 early termination fee will apply but if I still want to remove the contract
I need to pay $75 monthly with no termination fee
-
Informed him I need no contract and specified
the agent informed the same
-
Iwin informed that he can remove the contract but
for the amount $40 I will get 1.5 Mbps which is very less not even to stream a
movie and can be used only to send mails and photos.
-
Informed that I am a contractor and I move to
different states based on the client requirement and that’s the reason I do not
want to be in contract
-
He specified even if I move to a different
states and say the connection is only 3 Mbps in that location, I still need to pay $40 as per my contract
-
I am an legal immigrant and very much vexed with
the way they treated me.
-
Please take some legal action against them for I
do not want any one to experience the same which I had before with Century
Link.
NOTE: My only concern why have they no specified anything about contract and why did the
agent say I can come out of it and no need to pay any additional fee.
Century Link has appalling billing practices. They bill you one month in advance. In other words, they bill you for services you haven't yet received. Then, if you are 6 days late paying, they send you a disconnect notice giving you 7 days for them to receive the FULL payment in their office. If you call them to pay over the phone, it costs 4 additional dollars. If they disconnect on the 7th day, they charge you an extra $25 to reconnect, even though all they have to do is click a button in on a computer screen in their office. Mind you, this is all for services you have not YET received!
All other utilities, including Comcast, allow you to go 2 to 3 months before they send a disconnect notice. In these difficult financial times, companies need to be more considerate of their customers, not gouge them. As soon as my year contract is over, I will definitely go with a different service!
Oh...and their internet is also slower than Comcast.
incompetent liars
After being lied to twice about their service and the price. I cancelled service before it was set up only to be billed for their mistake. I received absolutely no service from them, yet have been turned in for debt collection because of their mistake. I have now spent over 4 hours on the phone with them only to have to wait for them to review this mistake in order to deal with it. I would not recommend their services to anyone. I have never spoken to more incompetent people who can not do anything to help you and do not know what their services provide or the price to charge for them.
The complaint has been investigated and resolved to the customer’s satisfaction.
griegota.
Just a quick note. My offers to help people here are sincere and that is why I provide them with my email address. We do not publically trade private information on this website to share with everyone. There's plenty of people that take up my offer for help. Surf over to my Twitter page to see. I'll leave it up to you to decide. Thanks.
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Hummm, this Joey H. CenturyLink Customer Outreach fella seems to be hogwash. Look at the other complaints. He has yet to help anyone. DO NOT DO BUSINESS WITH THEM...
I agree. about an hour on the phone since they seem to ignore email, three departments and no help whatsoever.Not a difficult problem no one would/could do anything except transfer me and at one point actually suggest looking into a different isp since they "Dont really do that sort of thing". I just wanted to know how to change a setting on their exclusive westell made modem.None of them know.
STAY AWAY.
Dan,
Sorry to hear about the trouble you had. I'll be glad to see if I can help out. If you email me more details on the issue I'll check it out. Try to include the account number and address if possible. My email is Joey@CenturyLink. I've helped many others here on Complaintsboard.com. You can see others I've helped out online here: http://twitter.com/EMBARQ/favourites.
Thanks,
Joey H.
CenturyLink Customer Outreach
ReachOut@CenturyLink.com
My ISP was Embarq, now Centurylink. Their service is horrible. The people are paid to be rude and incompetent.
scam charges
Tried to disconnect from Qwest d/t move and switch to AT&T. Had automated bill payment. Stressed that payment should not come out of old checking acct. #, and gave new checking acct.#, got a bill saying it was being debited, called again and was told that she had stopped the debit and I would need to pay bill by check. OK, 4 days later bill debited from old checking acct. anyway, plus received $27.50 bounced check fee (which is why I did not want it debited from the old account) Called Qwest a 3rd time and was told the standard "sorry for the inconvenience" but we are not going to pay anything back and it your tuff luck that we didn't do what we said we were going to do.
The complaint has been investigated and resolved to the customer’s satisfaction.
employees
I am so disgusted with Qwest. A relative of mine has been an employee for decades, and worked their rear end off for the company. Not only was their 401k taken when Nachio felt like he deserved to steal everyone's hard earned money, but the company itself doesn't give a rats butt about the employees as well. The fact that thousands of people lost most of their retirement is a disgrace, the fact that Qwest paid for Nachio's defense is an outrage, but Qwest seems to have forgotten about the people that lost that money! Not one thing has been done to help those employees! Just wait, next thing we know Qwest will take whatever retirement that is deserved to those employees. This company is such a rotten joke! The government hands out money to companies, what about the people that lost that money!?
The complaint has been investigated and resolved to the customer’s satisfaction.
billing
The true story about qwest internet.
Pay attention closely and expect this from them.
1. Qwest will tell you it's a certain cost when you sign up, this includes an advertising price. It turns out to be $+++. ++ more than expected when the bill comes. True false advertisement. Isn't that illegal?
2. Billing is very confusing and filled with charges ranging from this to that. They even repeat some charges but it isn't calculated but instead shown to throw you further off. Basically their billing is tricky and filled with loopholes.
3. Speed 100% unguaranteed. Speed is nearly always barely 80% of the advertised speed. If it says 1.5 mb it's 940kbps. If its 7.0 mb it's 5.4 kbps. They than turn around telling you that you are a [censored] for expecting full advertised speed and they'll give you a bunch of technical mumbo jumbo about how they only guarantee 50-80% of the actual speed and the reasons are because of how far you are from civilization. Even if the box is 1 block away or right by your garage.
4. Qwest will try and sell you the lowest available speed to your ##. They will lie about availability and tell you it had jsut been upgraded. Then days later offer you a faster speed but now you have to submit to their 2 year contract to change your "offered good package".
You are now tied to a 2 year. Or lose your "offered good package" and pay higher price. Or you can just keep your 1.5 mb : (.
5. Free months? Maybe... They will tell you you get 3 months free. But instead you get charged full price until the 3 free months are calculated in months later. By then you have already paid full price for months and end up crediting/overpaying them for your own good.
6. Bad service. When their techs come to fix things they can't ever figure what's wrong with the lines and always end up drilling new holes everywhere for new outlets. Sometimes they make it worse! You end up paying for it. If its your house wires or anything near your house for that matter. Unless you pay for their guaranteed service plan where they fix things free everytime it's down at a monthly fee.
7. Dsl upload is never mentioned and you are led to thinking that they are as fast as cable. Truth is their upload speed is nearly 700 kbps and unreliable for video conferencing or becomes very laggy when you are connected to 4-5 other things and the upload becomes maxed. False advertisement again. They claim they are as fast as cable. Not uploadwise. Not even close.
8. Tech & reps stink. Qwest reps all have 2nd grade level education. They only ask you 4 things. Your name, your last 4 digit of social security #, how can I help you, and we are sorry for the inconvenience. That's all you can expect from their reps. And so you'll always have to wait days before you get a tech out or your problems solved which could take months later. It is as if the techs and the reps don't know what the hell dsl is all about. Could it be the modem? Your home phone line? The wall outlet? The wire going to the outside box? Basically you'll have to tech yourself.
Here's some tips to battle their stupidity.
1. Complain and threaten to quit and go to comcast. They will credit you 100+ for the stay. This speed things up and the techs fix things faster. It also people turns your internet speed up mysteriously.
2. Never sign up!
3. Quit if you have!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been fighting with qwest for nearly four months. I terminated there service within a week when the internet was not fast enough for my needs (4 months of fighting for a week or less of service, just doesn't seem right). I keep getting bills from them for past due service and an unreturned modem that was returned within the week. I have made at least 6 calls. They tell me to wait for a final bill or tell me the balance has been cleared up, once to the point of saying I will get a statment/letter stating the fact that it was cleared up. That was 3 weeks ago and all i got was a debt collector calling me and writing to me that I owe a debt. And my favorite part is how they protect their managers so you can't get a hold of one of them for up to 48 hours. If it is your mess up then you better be available to clean it up at my convience not yours.
I noticed this month that my Qwest cable and internet bill each went up $10. I did not receive prior notification that these bills would be increasing. Trust for Qwest is now in question. I went shopping around for other ISPs and it seems that I'm being over-charged for what I'm getting. My current speed I'm getting from Qwest is 2.6Mb/s. This costs me $60 per month. Is the cost/speed ratio good?
I am still on hold after numerous attempts of trying to get a $5 per month charged removed after we purchased our internet modem about two years ago and they continue to charge us the rental fee. Last October I spent hours on the phone with them to only receive 3 months credited back. The charge is still there every month and I was just told that I would receive for this month but not prior month because it my responsibility to check my bill. I assumed when they said it was taken care of that Qwest would make sure its taken care of. At this point in my opinion I thinks its a scam and another way to get as much money as they can. I've been with Qwest for about 20 years and bundle all my services and now refuse to continue my services! I will be shopping for a company that provides service and that IS NOT QWEST!
Thank you.
I deeply hate Qwest, if one can hate a company, I do.
30 years being with them, no loyalty no attempt to better them selves.
vacation offer scam / direct tv
received a postcard in the mail stating 8 day / 7 night "birthday" cruise. No company name or email address. Only a toll free number that can only be called monday - friday 9:30 am - 9:30pm, or
saturday 9:30 am to 2:30 pm ET.
I called to inquire the name of the company & tried to find out what they are selling. I spoke to "Monica", who only told me that they are
"LBV" travel in Manalapan, NJ. There is no such listing for a travel co.
in that town, by that name. I found a toll free info sight that shows it to be a company "Qwest" for direct TV & cable.
Toll Free Number Information for [protected]
Number Status: IN USE
Status Date: 10/30/08
Company: Qwest/LCI International
Contact Number: [protected]
Website: www.qwest.com
Description: Qwest provides voice, video and data services across America and the world.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
Problem: July 27, 2009. Qwest customer service made an error by pulling a payment out of my savings account versus what was authorized (checking) which caused a domino effect of fees: Bank fee $25.00 return of check to Qwest for non-payment (as my bank does not except saving withdrawals), $25.00 Qwest Fee for non-payment of bill, inturrupted service of Qwest service for client, and numerous telephone calls and computer time utilized to track down error.
Results: Qwest did AGREE THEY MADE THE INTIAL ERROR of using the WRONG SUFFIX on the with drawal of funds from the bank, which caused the insuffencent funds fee from the bank to the client. In turn which brought forward the NSF notification on the Qwest Bill to client, and the inturrupted use of service for client.
Client request: Was logical to ask for Qwest to send a letter or fax to their bank (to which was required by bank) so they may be returned the $25 fee that was charged due to the mistake on Qwest action. Also remove all NSF fees from the Qwest bill.
Results: Client on that day paid with another CHECK insuring the Qwest customer service member placed correctly in to the system this time payment so bill was properly taken care of. Qwest REFUSED TO SEND FAX OR LETTER TO BANK, OR PROVIDE ANY REFUND IN THE AMOUNT OF $25 FOR THE CHARGE TO WHICH THEY MADE OCCUR from their error as they said IT WAS NOT THEIR FEE? They did state they would take off their NSF fee.
How big of them after being a client of theirs for 15 years, and paying my bill on time every month. I felt SOOOO SATISFIED with their customer service. Over all these years I over looked the 75 cent charges they charge on some call fee that we were NEVER MAKING as it was a hassle to get them to take care of it, and NOW THIS...
I AM SICK OF QWEST and their customer service. As a client we know if we do not pay our bill they turn the service OFF, but if they make a mistake we pay for it no matter what. I say drop them if you can.
The complaint has been investigated and resolved to the customer’s satisfaction.
online scam
Technician removed my password on e-mail and completely screwed up my e-mail after 1 1/2 hours on the phone he said I would have to have it fixed by Mac after he screwed it up. I asked politely to talk to his supervisor and he pet me on hold and no one came to my aid after another 1/2 hour on the phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
tricky billing & lying offer
When I first ordered Internet. I was told there was only 1.+ meg available at my address. Upon completion 5 megs was available. The LYING offer part is where 5 MEGS is available right after you get 1.+ installed. So now I called and got it switched to 5.+ megs but now I see an offer for even HIGHER speeds.
Billing came. Now I was told it was about 60 a month. The bill said 125+. It gets even more tricky. The sells rep tells me they charge me 1 month ahead and that the real payment was 75$ but this is weird cause why does the paper say 125+? And what if I pay 75$ and next month is still I owed -125+. Next I am wondering how the next bill will be since they charge me 1 month ahead does that mean that the next bill is 0 or PRO rated in weird ways? Next issue is MODEM. They said I get to keep my modem but now they send me a NEW ONE and I am still being charged for my old one till they get it back.
I am all confused and well pretty disappointed QWEST runs their business this way. If I had so much money and didn't mind being misinformed or trickly billed I wouldn't be PO'd but I am jsut a single father raising 6 kids and this really sucks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unsolicited phone calls
I keep getting phone calls from this company. My caller ID identifies them as "SUNROCKET DID" but a reverse look-up of the phone number leads me to Global Crossing Local Services in Chicago. When I answer the phone, they do not respond.
I have no relationship to this company. I am on the "Do Not Call" list so they should not be calling me. Their calls are aggravating. I am concerned that they are connected to some kind of burglary gang and they are checking to see if any one is home so, if we are not home, they can notify their accomplices and burglarize our house. I want these calls to stop!
Thank you
you can reach me at [protected]@comcast.net
The complaint has been investigated and resolved to the customer’s satisfaction.
These [censored]s have over a hundred different "locations" allowing them to spoof almost any local #. They are not actually in the locations, in fact they have been sued many times.
Here is their dba name: Global Crossing Telemanagement, Inc.
You can see that they have Yelp, Google, and BBB reviews, all negative. Want to sue them for 100% illegal calls, especially Robocalls? Go to your county courthouse and file in Small Claims, you don't need a lawyer, file for every single time that they have called your phone, I believe the amount is $500, plus Robocalls probably make the amount even more. Sue these a-holes! They "sell" all kinds of phony services, plus your state is after you, plus you will be put in jail, plus they eventually want you to send them Gift Cards!
I got a couple of calls from [protected]. Most if them were hang ups but one was threatening me with jail. Not quite sure why as part of the message started before my voice mail picked up. Knowing any legitimate reason for such a threat would not have come in that manner I did a check on the number and it came up as Global Crossing Local Services-Boston, Massachusetts. Considering that they seem to have numerous phone numbers all over the country and are doing the same type of calls, someone should be shutting these scum down.
I just received a call from [protected]. When I answered, no one spoke and they just hung up. After a Google search it came up GLOBAL CROSSING LOCAL SERVICES based in Minneapolis, MN. It seems they have different numbers for different States and have been doing this for at least 6 years now. Why can't anyone find out who they are and shut them down? I am also on the DO Not Call List and this has been happening way to much.
I keep getting calls from a number I did not know and when I did a reverse look up it showed Global Crossing in Marietta, Ga. I don't know anything about this company, but I get two calls a day. I also got a new line on my cell phone and the day I activated it I got a call from this number. That's scary! But I can tell you if anyone from this company threatens me, or my family let them bring it on.
I got a call and it came up Global Crossing Local Services in Nashville, TN [protected] saying I won a trip but I only would have to pay $100 fee.
They called me from [protected] I called back and I said I had a missed call and the woman said uh huh we were expecting you and then out me on hold I hung up right away and blocked the number I don't even know what they wanted but from the looks of it I am glad I hung up the number also showed up as global when I searched google but shows a Kansas City number but they are actually located somewhere else. I hope they get these guys also especially if they are threatening everyone's family and saftey.
Lee summit number typo and they put me on hold lol
The number this piece-of-crap company uses to harass me is [protected]. A Google search pulls up Global Crossing. When I try to follow the robot through the options, I end up with 24-7 Legal, who ends up connecting me with a law firm based on the zip-code I enter. I don't know how I got on their call list, but it's really getting ridiculous. A lot of these complaints are pretty old, so I don't know if it's the same entity that's harassing all these other people, but some agency should have some control over this crap.
Don't just contact the BBB. Please also file a complaint with the FCC. If everyone here files a complaint, the FCC may do something about it. https://consumercomplaints.fcc.gov/hc/en-us/articles/202916660-Unwanted-Telemarketing-Calls-and-the-National-Do-Not-Call-List
Got a text from [protected] asking me to fund a URL, whatever that means. The text came from somewhere in Illinois. Somehow they knew my name and street address. I figure it is a scam.
Received a call from [protected] twice this morning at 3:45 a.m.. I did not answer either call because I don't answer calls from numbers I don't know and couldn't read the number fast enough without my glasses. A reverse look-up indicates this call was placed by Global Crossing Local Services, Inc. - PA. I am also on the No Call list - and receive numerous calls from other "unknown" and "private" numbers. My guess is that these are all scams trying to determine whether engaging the person answering might lead to a successful scam of sorts. If anyone has better info I would love to know about it.
ripped off
When I was trying to get internet service from Qwest I spoke to four different agents and each of them said that the previous agent was wrong and that the agent I was speaking with was correct. I got four different answers and none of them were correct.
I was told that I would get a modem sent to my new address and that I wouldn't need to be home. Then I was told that I needed to be home and that the installer would bring a modem with him. Then I was told that the last agent shouldn't have canceled my order and that I would have a modem sent to my home yet I would need to be there to sign for the package from UPS. UPS left one modem on my porch and another modem on the porch of my previous address and no one signed for either. An old neighbor called me and said there was a package from Qwest sitting on the porch for a few days. I recently had a stroke so I had a friend drive me there to pick it up. Both modems were not the correct one.
I called and spoke with a "Supervisor" who did finally send me the correct modem but told me that all I had to do was take the packages to a UPS store and tell them that I refused the shipment. I asked if I needed a return label and she assured me that I didn't. I had another friend drive me to two UPS stores (the only two in my town) and both told me that they do not accept packages to be returned.
I called again and was told that a UPS agent would come to my home between 10:00 and 2:00 to pick up the packages. Of course no one showed up and I called back that night at 9:30 pm and another "Supervisor" told me that UPS would still be there that night. Of course I knew that he was lying.
I called again and spoke with another "Supervisor" and was told that she would call me back which of course she still hasn't. I spoke to another "Supervisor" and was told that I had to wait on the phone while she contacted UPS. I explained that I was using a cell phone and was already over on minutes trying to talk to someone from Qwest and she refused to help me. I also had to stay home from work waiting for an installer who never showed up and a UPS guy who never showed up. I am out over $200 and I still have to pay overage fees to try to get this resolved.
Each agent and "Supervisor" told me that even though every mistake was Qwest's fault, I would be responsible to have the modems returned because I picked them up off of the porch even though I never signed for them. They told me that they would charge me for modems that I didn't want, didn't ask for and never signed for even though they won't let me return them. I feel like I'm on Candid Camera or in an Abbot & Costello routine. Why am I responsible for their mistakes that they won't take care of? They won't let me return them!
Of course they lied about the price and the commitment terms when I ordered it. While on hold for most of the time I keep hearing about Qwest's award winning spirit of service. I find that hard to believe. The mistakes made should not have happened and even after the first mistake one call should have gotten everything resolved. Qwest agents go through intensive training, so they say, yet they don't know what they are talking about nor how to do their job. Then they blame the customer for their mistakes. After all the mistakes they make they have the nerve to tell customers that they are locked into a commitment and will be charged for canceling their service. Amazing!
Save yourself some aggravation and spend a little extra for service from someone else. It will save you a lot of money in the long run.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have been dealing with qwest's horrible customer service for years now. they have mixed my account up w/ 2 other peoples and tried to charge me for their fees. just got it to where i don't have top call once a mo, to get the modem rental fee off since i own mine, horrible- horrible - nasty csr's that are just plain rood ( a few really nice ones also, but mainly rood) i would transfer service if i could, but they are the only phone co here, and they handle my dtv, cell, net, and phone, ..
FYI- just be prepared for allot of headaches dealing with qwest!
About CenturyLink
One of the key strengths of CenturyLink is its extensive network infrastructure, which spans over 450,000 miles of fiber optic cable and connects millions of customers across the country. This network allows CenturyLink to offer high-speed internet and reliable phone and TV services to customers in both urban and rural areas.
In addition to its core telecommunications services, CenturyLink also offers a range of advanced solutions for businesses, including cloud computing, cybersecurity, and managed IT services. These solutions are designed to help businesses of all sizes improve their operations and stay competitive in today's fast-paced digital landscape.
Another key advantage of CenturyLink is its commitment to customer service. The company has a dedicated team of support professionals who are available 24/7 to assist customers with any issues or questions they may have. This commitment to customer satisfaction has helped CenturyLink build a loyal customer base and maintain a strong reputation in the industry.
Overall, CenturyLink is a reliable and trusted provider of telecommunications services that offers a wide range of solutions to meet the needs of both residential and business customers. With its extensive network infrastructure, advanced technology solutions, and commitment to customer service, CenturyLink is well-positioned to continue its success in the years ahead.
CenturyLink Customer Reviews Overview
One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.
Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.
CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.
However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.
Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.
Here is a guide on how to file a complaint against CenturyLink on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with CenturyLink in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with CenturyLink. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
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Overview of CenturyLink complaint handling
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CenturyLink contacts
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CenturyLink phone numbers+1 (800) 244-1111+1 (800) 244-1111Click up if you have successfully reached CenturyLink by calling +1 (800) 244-1111 phone number 3 3 users reported that they have successfully reached CenturyLink by calling +1 (800) 244-1111 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (800) 244-1111 phone number 7 7 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (800) 244-1111 phone numberHeadquarters+1 (877) 348-9005+1 (877) 348-9005Click up if you have successfully reached CenturyLink by calling +1 (877) 348-9005 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 348-9005 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (877) 348-9005 phone number 1 1 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 348-9005 phone numberInternet Service+1 (877) 348-9007+1 (877) 348-9007Click up if you have successfully reached CenturyLink by calling +1 (877) 348-9007 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 348-9007 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (877) 348-9007 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 348-9007 phone numberPhone Service+1 (866) 314-4148+1 (866) 314-4148Click up if you have successfully reached CenturyLink by calling +1 (866) 314-4148 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (866) 314-4148 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (866) 314-4148 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (866) 314-4148 phone numberPrism TV Service+1 (866) 963-6665+1 (866) 963-6665Click up if you have successfully reached CenturyLink by calling +1 (866) 963-6665 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (866) 963-6665 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (866) 963-6665 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (866) 963-6665 phone numberOrdering Services+1 (800) 423-8994+1 (800) 423-8994Click up if you have successfully reached CenturyLink by calling +1 (800) 423-8994 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (800) 423-8994 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (800) 423-8994 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (800) 423-8994 phone numberPayment Specialists+1 (877) 837-5738+1 (877) 837-5738Click up if you have successfully reached CenturyLink by calling +1 (877) 837-5738 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 837-5738 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (877) 837-5738 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 837-5738 phone numberMoving Services or Billing & General Customer Service+1 (877) 803-8414+1 (877) 803-8414Click up if you have successfully reached CenturyLink by calling +1 (877) 803-8414 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 803-8414 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (877) 803-8414 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 803-8414 phone numberDisconnect or Cancel Services+1 (318) 628-7981+1 (318) 628-7981Click up if you have successfully reached CenturyLink by calling +1 (318) 628-7981 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (318) 628-7981 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (318) 628-7981 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (318) 628-7981 phone numberEngineering And Technology Management+1 (505) 250-4393+1 (505) 250-4393Click up if you have successfully reached CenturyLink by calling +1 (505) 250-4393 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (505) 250-4393 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (505) 250-4393 phone number 3 3 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (505) 250-4393 phone numberInfrastructure Engineering+1 (407) 628-6624+1 (407) 628-6624Click up if you have successfully reached CenturyLink by calling +1 (407) 628-6624 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (407) 628-6624 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (407) 628-6624 phone number 1 1 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (407) 628-6624 phone numberSales Engineering Manager85589140838558914083Click up if you have successfully reached CenturyLink by calling 8558914083 phone number 0 0 users reported that they have successfully reached CenturyLink by calling 8558914083 phone number Click up if you have UNsuccessfully reached CenturyLink by calling 8558914083 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling 8558914083 phone numberSmall Business87729909468772990946Click up if you have successfully reached CenturyLink by calling 8772990946 phone number 0 0 users reported that they have successfully reached CenturyLink by calling 8772990946 phone number Click up if you have UNsuccessfully reached CenturyLink by calling 8772990946 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling 8772990946 phone number
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CenturyLink emailstalktous@centurylink.com100%Confidence score: 100%Supportcustomerservice@centurylink.com100%Confidence score: 100%Supportchristian.aguilar@centurylink.com99%Confidence score: 99%
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CenturyLink headquarters930 15th St. 11th Floor, Denver, Colorado, 80202, United States
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Every time I pick up from this number, no one answers. I get calls from them at least once a week. It only started after I discontinued my service with them. I discontinued my service with century link after they didn't disconnect my service after told them to when I moved, they said that it was my fault because I didn't "remind" them to disconnect it. They tried to send me to collections over a 3 month bill after I disconnected. This is by far the worst company ever.
Century Link, is making millions of Dollars charging customers for telephone calls that they themselves make on their customers numbers. I had the same problem with Sprint a few years ago, they claimed it was a switch problem, after an investigation it was found that our business never made the calls, and the Florida State Utilities Commission made Sprint pay our company back for all the calls on the bill, and it amounted to hundreds of dollars over a 4 year period. Century Link has also been charging their customers $12.00 to disconnect from their service, and this is wrong, and those that have been charges will get their money back if they call and complain to Century Links customer service at [protected]. If there is an attorney out there that would like to file a class action law suite on a contingent bases against Century Link for this fraudulent $12.00 charge, please email me at ordas@comcast.net.
Thank you.
Change your service it only gets worse.
I am a CenturyLink customer. We have had their phone service for about 8 years but have recently also added their high speed internet service. Since this time, we have had two calls from different people who claim that someone from our number is calling their number repeatedly. Both times have occurred just as we are arriving home. I called CenturyLink the first time to see if they could tell what calls were made from here. They said they could not unless they were long distance calls. I don't believe anyone here is making the calls but I don't know how it is possible for this to be happening. I wish CenturyLink could be of more help. If it does not stop, we will be forced to change our service. I don't want that to happen.
nono,
Sorry you're having trouble. If you send me details to Joey@CenturyLink.com I can get in touch with my marketing group and have them remove your information from our database. I've been helping customers on ComplaintsBoard.com for a while and would love to help you also.
Thanks,
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
twitter.com/CenturyLinkJoey
facebook.com/CenturyLinkJoey