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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:35 pm EDT
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CenturyLink high cost / poor service

Stay away from this company(at least for NC service), they are expensive offer very slow internet for what is advertised and have poor service. I was previously a Verizon phone and Comcast broadband customer and was very happy and I chose CenturyLink when we recently moved to a different state. I have been very disappointed with their phone and internet service. When I initially called to set up it took about 45 minutes the first day and 15 the second. I found out that the first number I was given was not for NC and was then transferred and the lady I spoke with had problems setting up my new account in the system. I gave all the information including that I wanted a unlisted/non published number. She said she would have to call back the next day to finish setting up account. Thankfully she did and she was always courteous and professional. She gave me the monthly amount again and later I realized it was less than quoted earlier, which made me realize she didn't add the unlisted/non published portion and I called back to add it. I wanted my service to start on 6/28 when we would be at our new house and was told I would receive my modem in a few days. A few days after arriving I still hadn't received my modem and called and was told it could take 7-10 days. I waited longer and called back and was told the modem had been delivered before the 28th and because no one was there to sign for it, it was returned. Well of course we couldn't sign for it because I said we would be there the 28th and later. After getting the modem and setting it up I was the most disappointed because the connection speed for the 3mbps service I was paying the same for as my previous Comcast broadband was horrible and no where near the the top speed. My browser often disconnected because the connection took so long. I called back and upgraded to the 10mbps speed, the top level speed and saw no improvement. The last shock was when I got my bill and saw two charges of 23.50 for service order and two charge of 6.25 each for a central office line connection. which I was never told of and I never been charged from previous providers, Verizon, Comcast and Bellsouth and Phoenix. I can't believe that I am paying the most I have ever paid for phone and internet for such such poor service and there is some kind of 12 month contract too, which at this point I am pretty fed and will probably cancel anyway, especially after the 24 hr livechat available on CenturyLinks site said I was next in queue and it would 7 seconds. I waited 5 minutes and was never contacted and the wait time never updated from 7 seconds. I finally got tired of waiting and disconnected.

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CenturyLinkJoey
Greenville, US
Jun 10, 2011 1:49 pm EDT
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bettir,

Sorry to read about the trouble your mother is having. I'll be glad to help look into that issue also. Just email me at Joey@CenturyLink.com with her name, account number and reference your post here on complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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bettir
La Canada, US
Jun 10, 2011 12:33 am EDT

My mother who is on a fixed income started her dsl w/ Century Link in January. AT the time that she signed up, she requested the lowest package, which it was told to her to be $15/mo. Since then her bills have ranged from $35-$50 for a very slow dsl connection. I even called when I was visiting her and they assured me that she had the $15/mo pkg. Now she is having to cancel it and though there is no documentation that she was on a 'contract', they are telling her that it will cost her $200 for an early termination fee! What a rip off this company's dsl is.

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CenturyLinkJoey
Greenville, US
Aug 19, 2010 2:44 pm EDT
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Logic8279,

I'd also be more than happy to look into the issues for you. Can you email me your name, account info, and other details to me? My email is Joey@CenturyLink.com. Sorry to read about the trouble you've had also.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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Logic8279
Snow Camp, US
Aug 19, 2010 11:11 am EDT

Whats funny is they scan for this stuff and try to make it all better, but the truth be told there is no fix. Several times I had been on the phone with them for over an hour trying to get a connection issue fixed and they claimed it had to be on my end. When they finally put me through to a tech they figured out it was on their end and apologized. Now this has happened on more than one occasion. Simply, if it's not am internet issue it's a phone issue of some sort and it always starts out as a problem on the customers end first, so they say. Only later on to find out it is them. This is by far the worst service I have ever had and at the price it sickens me. The internet is so unstable just a small amount of rain with cause and high ping and very low connection rate. As currently I am sitting without phone and very slow internet with research and phone calls I need to make for college. On top of all this it took them 2 months to get a bill straight that they kept screwing up with me getting disconnection notices for their mess up. They offered nothing as far as compensation for all the downtime and inconveniences, where when I was with Time Warner Cable, IF this ever happened, they would offer me some sort of discount for that month with a sincere apology. Then at the same time century link makes it hard because they are extremely friendly on the phone as if to act like they care. I pay $95 a month for phone and a 3 meg connection that only runs at about 2.75, and I have a brand new box outside and brand new phone line that runs only about 15 ft with an ethernet cord thats about 5ft and is brand new as well so I know its not my end. I am really at the verge of dropping this company and have only been there for about 5 months and never missed or was late on a payment. I would actually spend less gas money traveling to the local library to use the net with far less issues.

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CenturyLinkJoey
Greenville, US
Jul 22, 2010 2:22 pm EDT
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chepink22,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. I would be more than happy to look into the issues for you. Can you email me your name, account info, and other details to me? My email is Joey@CenturyLink.com. We've been helping customers on Complaintsboard.com for over two years! Please let us know what we can do to help. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

ComplaintsBoard
J
10:17 am EDT
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CenturyLink high speed internet service

I have seen signs around that centurylink is going to provide high speed internet service here where I live. So I called the number on the signs and left a message (Did not have option to speak to person). Did this about three times. No one ever called back as promised. Not even to tell me they could not provide the service. Amazingly, the people one mile down the road have the service while I am stuck having to pay $90 a month for satellite internet through hughesnet! Can centurylink at least call me back and tell me how much they suck and how little we matter as customers or do we have to make our own suppositions on that based on their apathetic service?

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CenturyLinkJoey
Greenville, US
Dec 01, 2010 3:32 pm EST
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futureballad,

We would be happy to look into your issue also. Just email us at Reachout@CenturyLink.com and we'll see what we can find out. Please be sure to include your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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futureballad
Silver Springs, US
Nov 29, 2010 9:22 pm EST

You won't actually get high speed anyway, but go ahead and sign up. It will be cheaper than satellite internet, but way worse speeds. We can barely get to 1mb. The customer service dept is totally defeated and barely tries to make us feel better about a situation that they admit is their fault. They have no immediate intentions of fixing anything, but will gladly charge you and accept your money for a service they CANNOT provide. So, unhappy.

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CenturyLinkJoey
Greenville, US
Jul 20, 2010 3:46 pm EDT
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Jackie2010,

Sorry to read about the trouble that you've had with our company. I'll be more than happy to look into your issue for you. Can you email me your name, address, and provide details of the locations of your neighbors that have DSL? My email is Joey@CenturyLink.com. We've been helping customer's on Complaintsboard.com for over two years. Please let us know what we can do to help!

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

ComplaintsBoard
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8:20 pm EDT
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CenturyLink threats

On 7/14/10 I received a voice mail from an east indian woman telling me that I need to call her back and if I know whats best for me I will not ignore
her call, and that I can either have my attorney call her OR i need to RIGHT away.
I called her from the number she already had for me, she asked me to call her at [protected], A man answered of east indian descent, he asked for my
number to look up tyhe account, he told me that they have been trying to do and eft debit from my checking for a loan of $550.00 but have been
un-successful and that if I don't pay the loan back righ away, the authorities will be at my door tomorrow (he said my full address) and that they were going
to take me to the courthouse and then put me in jail.
I asked what it was for, he wouldn't tell me. I then asked him if this wa a joke, he said have a nice day and he hung up on me.
I then researched this out, and I found this page of complaints.
I understand it is triggered by paypal, everyone cancel there paypal, somehow they are getting all of our information, full names, addresses, socials.
I think it's time we all got smart and did everything the old school way, go to the store and pay cash for everything.

I think they are east indians setting up shop out of a house, stealing our identities, do not trust anyone and don't answer your phone if you don't see
a caller name.

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The mysterious
, US
Dec 15, 2015 4:09 pm EST

look people now really don't have privacy in america now due to the internet search up your name and put the city and state you live in in whitepages and you will find your landline no., the company of your landline and example TWC (Time Warner), your specific address, and the name of other fellow residents of your household, that's how they know, they don't have to hack, for them it is as easy as a snap of the fingers, they don't need specific for to find you all they need is you first and last name and they city and state you live in and boom they have your information and that is what is horrible
Just look at the photo i attached:
NOTE: put the name John Doe so no one would get scared because it is Generic

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red210
San Antonio, US
Jan 20, 2011 3:22 pm EST
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THESE PEOPLE ARE SAYING THEYRE GOING TO SUE ME, SOMEHOW THEY HAVE MY ADDRESS AND LAST FOUR OF SSN-BUT NEVER WANNA SAY WHAT THEYRE SUEING FOR, WHEN I REJECT CALLS THEY TEND TO LEAVE THREATNING MESSAGES SAYING I DONT KNOW WHATS GOING TO HAPPEN TO ME IF I DONT CALL BACK. DOES ANYONE KNOW A SUPERVISOR PREFERABLY THATS AN AMERICAN TO SPEAK TO?

ComplaintsBoard
K
10:18 pm EDT
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CenturyLink internet and customer service are both horrible

Where do I start?... I started noticing problems every night with my DSL speed and ping... so I ran some tests at SpeedTest.net, proving to be true... I pay for 10 megs, but every night at about 9pm and ending around 12pm, the speed drops from 9+mbps down to sometimes below 1mbps...
I started by calling the company ...my phone records will soon prove I have spent well over 6 hours on the phone with this company, and BIG SUPRISE!-I have gotten nowhere!
Two technicians have sent me on the "ftp challenge" in safe mode... both have realized that there's a big problem with the speed... and both have completely failed.
The second of these gentlemen is sending out a tech with his own computer and his own modem to test the lines... BUT GUESS WHAT TIME ?!? no not at the appointed time in the evening... yes earlier in the day... when said 9+ mbps is being served...
On top of this I want to mention that the second sir kept saying he was hearing that DSL noise that only occurs when theres a phone hooked up... After I mentioned MANY times that I dedicated a phone line... (run by myself) from the NID straight to the Modem... No Phones!
There seems to be a level of incompetence that is unprecedented with this company... and I feel as if this company knows that it will go down soon so it just doesnt care...(just the vibe I am getting) My many emails have gone unlogged by said company... I have attached speedtest records which are bounced off dedicated CenturyLink servers in my area in my emails and sent them to CenturyLink... countless times.
Bottom Line for me.. I am going to a 3g USB if possible... I actually was able to stream a baseball game with my mlb at bat app on my 3gs iphone... and when i tried to stream the same game on my computer from my "10mbps" broadband connection... it jumped all over the damn place... hopefully i am still connected after all this typing.

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clayton halunen
Minneapolis, US
Dec 29, 2010 6:17 pm EST
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My law firm is currently investigating complaints by consumers that they are not receiving the download speeds they pay for. The allegations appear to be that either the company is simply unable to provide speeds sold to to customers because of limitations in its system or it simply is deceiving consumers into paying for something it knows it cannot provide. Regardless, this appears to be a large, nationwide problem that needs to be resolved. If you or anyone you know is not getting the download speeds you paid for from CenturyLink and would be willing to talk to a lawyer in our office about your experience, it would be very helpful as part of our investigation. Please contact Clayton or Brian at: halunen@halunenlaw.com or call at [protected]. Thank you.

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CenturyLinkJoey
Greenville, US
Sep 24, 2010 10:32 am EDT
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fed-up,

I'm also sorry to read about the issue you've been having. I'll be more than happy to see if I can help you. Can you email me your name, account number, and additional details? My email is Joey@CenturyLink.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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fed-up-with-CenturyLink
somewhere, US
Sep 24, 2010 5:01 am EDT
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KtootY I feel your pain. But at least you've got some sort of internet from CenturyLink, even if it's pathetic. I signed up with CenturyLink and have yet to actually get a live internet connection from them. Their guy came over and checked the line to make sure it worked. Then a couple of days later, my equipment came in, so I tried to set it up. Hours later, I was still having no luck, so I called the "help" desk. They informed me they'd been having problems and all internet had been down for over 12 hours so far, but would be up in a couple of hours. That was 2 days ago. Every time I call the CenturyLink "Help" (that word laughingly used very loosely here!) desk, they tell me internet in Florida is still down and they have no estimate on when it will be back up.

The most recent update is on a recording on their "Help" desk line, saying service should be restored by 6 am today. Of course, it's still not. I don't know why I stupidly thought it might actually be true this time.

I am SO fed up with CenturyLink. I am now quite convinced that they are hands-down the worst of the worst of the ABSOLUTE WORST internet company I have ever had the misfortune to get suckered in by. Even the service I had from some podunk little company in remote Alaska years ago was way better than this.

Wtf good is a "high speed deal" if you can't get any connection at all?!

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hannoyed
Bonita Springs, US
Jul 19, 2010 4:18 pm EDT

Well you're lucky
I was told years ago when I re-signed up with SPRINT that I would have 10Mb in 6months. That they had already switched out everything and were running the final tests before the switch.
Well it's somewhere in the neighborhood of 8years later and only have 5Mb and they (century) says there are no plans to increase.

Should be a federal mandate/law requiring switch to fiber.
go up 30miles-ish from you and you get 30Mb Verizon Fios for the same price.

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CenturyLinkJoey
Greenville, US
Jul 09, 2010 10:24 am EDT
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KtootY,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the ongoing DSL issues you've been having. I'll be more than happy to see what type of help I can offer you. Can you email me your name, account number, and any other details you can provide? We've been helping customers on ComplaintsBoard.com for over two years and will gladly assist those in need. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

ComplaintsBoard
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11:10 am EDT
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CenturyLink telemarketing

CenturyLink has been engaging in a seriously aggressive telemarketing campaign to promote the Dish Network. I often receive two calls in one day, day after day, week after week. I have expained I have no interest in the product and have thrice requested my phone number be removed from their call list, but the calls continue to pour in. I have already switched from their too-slow DSL service to another company's broadband, and am also considering changing my land line service to the local cable company, in hopes that severing all ties with the company will stop the calls. If you have other options for phone, Internet and television, use them - CenturyLink should be avoided at all costs.

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12:06 pm EDT

CenturyLink bad service

Century Links offered a combo package for Phone/Internet/Tv Satellite for $79 a month. The first month they bill $73 and the second month the bill came in at $192. I called and said I can't pay $192 a month. They said that the charge was legitimate.

It's a FRAUD they are doing and they even trying to collect monies that was discharge in bankruptcy chapter 7. They are Malingnat company.

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ralist
, US
Oct 27, 2011 4:34 pm EDT

Numerous calls to repair phone line. No shows, showing up when not scheduled, a week later and I still do not have home phone svc. SUCKS!

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Bill andrews.
Greeley, US
Jun 15, 2012 12:03 pm EDT
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They never tell the truth, you get sucked in and every thing changes.I would not recommend them at all, there 12 megabytes are only 8 sometimes.Don't go for the 64 dollar ripoff its a lie to. Bill

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CenturyLinkJoey
Greenville, US
Jul 01, 2010 8:34 am EDT
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Memphis,

Sorry to read about the trouble you've had with CenturyLink. I'll be more than happy to look into your issue. Can you email me your name, account info, and additional details? My email is Joey@CenturyLink.com. We've been helping customers on ComplaintsBoard.com for over two years. Please let us know what we can do to help. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

ComplaintsBoard
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3:28 pm EDT
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CenturyLink lies to cover poor service

So this 'internet provider' can barely provide internet. After finding out that my business only had 1.5 Mbps, we were upgraded to 5 Mbps, along with a new modem being sent for free. Sounds good so far right? Well sounding good is as far as it does. Companies like this hope that people wont call in and complain because they are so concomitant they can't handle any thing or do anything right. After running their FTP speed test at the direction of one of their technicians we found that the speed was too slow to even run the test! This was AFTER we supposedly had the speed upgrade.

Then there was the modem. After spending about four hours on the phone with numerous customer service reps, all of who gave me wrong tracking numbers for the modem that hadn't even been shipped. After more calling I found that the order hadn't even been put in. The last person I talked to during the day said the he put the order in and that it would be delivered by a local tech to my business the next business day, which would be a Friday, and that I would get a call 30 to 45 min prior to the delivery. After hearing this I was satisfied, but as with almost anything dealing with Century Link, the satisfaction doesn't last long. I found that instead of getting a free modem like I told, we would be paying rent for one.

The next day came and I was waiting for the call from Century Link. My father came in and told me that a Century Link van had been in front of my building. Upon hearing this I called Century Link asking if it had been delivered. I was told that it had been. I was never given a call and the rep said that the request had appointment times between 11 a.m. and 2 p.m. I had asked the rep that I talked to the previous day numerous time if he had even the slightest idea as to when the tech would arrive and he said that they don't know that information. So I run up to my business to find the modem, nothing was there. I called them again, which I'm currently still on the phone with them, and apparently the modem had been shipped out, and there was no tech going to deliver the modem.

The tech I'm currently on the phone with gave me the exact same tracking number I was given yesterday, and it's still invalid, he's now trying to pass the buck, which doesn't surprise me. As it stands now, the effects of the upgrade should be seen by Monday, and the modem should arrive that day as well. We shall see...

Whatever you do, stay away from the ISP, they are not worth it by any stretch of the imagination. They wonder why people are leaving them and they're losing money. It's because they give people every reason to leave them. The only good part of them is their local techs and that's because they're local people who think!

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Update by shinoda2005
Jul 09, 2011 10:51 pm EDT

To internetuser 87, this might be over a year old, but I just saw your comment and you sir are an idiot. I have 10 megs at my house and it's no more reliable that any other speed. Where's your smart ### reply to that? It goes out and is slow many times. Century has told me that if I don't have their modem they can't give me the 'proper' help that they do people with their modem. So what's the point in having my own then as they'll just write it off as my modem not being good. I know how to do my own speed test and run them constantly to find out my speed. That's when I call in when the speed isn't what I'm paying for. If the speed is fine I don't bother. Centurylink should stop spending money on other companies and put it into their aging infrastructure. They should also off better training to their employee and get a better system in their call-in centers. I know that companies don't care and why should they when they have people like you who mindlessly try to make them look good. They're a crap company plain and simple. And as for you Mr. internetuser87 must be nice to work for them eh?

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Noneya19
, US
Jan 30, 2016 1:05 am EST

Completely incompetent support, I recently upgraded to 10 m speed, after being told by 2 reps it was now available at the same rate as my old speed price from many years ago, both calls were dropped on their end. The third call the girl told me they not only couldn't connect me to either of the first two techs that were in the process of upgrading us, but that BOTH were wrong about the rate and not needing a new router. Plus, they tacked on a 1 year agreement even to come close to the rate, oh and the router would work after all. Now my connection speed is roughly half that promised at best IF it isn't too busy restarting the connection. I had zero problems with the slower speed staying up. I work at home via VPN if there is a problem during hours I'm not in the office. This could cost me my job. Can't wait to see what they have to say when I call tomorrow. Westell.

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reneem299
, US
Jul 21, 2013 10:51 am EDT

I don't know where to begin...so let me start at the end. We just received a threat of disconnection if we don't pay Century Link the amount of a modem that was returned to them. We were talked into the high speed deal which they were unable to provide so after 3 modems we decided to go back to our original internet speed, of course we are paying for high speed. We had already been charged and paid for the modem so had to wait until they received the last one to receive credit. Two months later I spoke with a rep who said it could take up to 2 billing cycles after receipt of the modem to issue credit. I was told they would make a note on the account and to pay the bill minus this credit as the credit would appear on my next statement. Another month passes and it doesn't show on the billing statement and now have received a letter of disconnection if I don't pay them this past due amount which is for a modem that was returned to them. If anyone asks me about Century Link I tell them they will regret doing business with them - I have.

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Pfeasal021
Phoenix, US
May 29, 2013 9:21 pm EDT

I had services with Century Link for a month. When the tech installed the modem they did not wire it correctly from the phone line to the switch. They some how got download speeds of 40 and upload speeds of 12. I called them because my service was still cutting out and freezing and could not install any updates. My last time I called them they were supposed to give me a knew box and it was an old one so I canceled the contract because I had a service tech come out 5 times and the issue was never resolved. they charged me 200 for the cancellation. I am just about finished with my associates degree in Computer Science and Networking. I actually know what the Issue is but they are to lazy and cheap to fix it. My mom has been having the same issues with here modem and their phone service is even worse.

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Pamela123
Sidney, US
Nov 29, 2012 8:08 am EST

Oh wow now I am scared. I have not yet called century link but I have ordered it and my direct tv has been up now for about 7 days. I bundled. My modem has not been delivered but I am waiting and hoping that it all goes well. If not I will be on here again soon.
Pamela

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Zcool798
56308, US
Nov 23, 2012 1:18 pm EST

So here is a very long rant about Centurylink whom i despise with such passion...its amazing.

I recently had my Westell 7500 start having connectivity issues, fine my bad its almost 3 years old its fair. Found a number for a local CenturyLink office by me which is only an hour away in Chaska, MN. Talked with the man their happily sent me out a brand new router the amazing and wonderfully shiny PK5000. I get it the next day and was happy as all get out. Hooked it up everything went smooth until i started playing xbox and was constantly receiving "Connection Interrupted" issues. Shrugged it off to Black Ops servers and kep playing. This went on for about a week till I gave up and finally called in. I was instantly told taht the PK5000 was defective and had constant disconnecting issues since the beginning of the year this call was placed 11/19/2012. They knew about these connection issues since January! Told me that the issue with the PK5000 wouldn't be fixed till December around the 15th. Just furious now, so they once again told me they'd send me a secondary router to take over till the PK got fixed. This new router would be here by Wednesday, since next day delivery was put on it. Nothing on wednesday, of course yesterday was thanksgiving, and now here we on Friday and nope it will be delivered monday.

Plain out furious now that im paying 76$ for 10mbs a month! And my old router from them is barely pulling 2mbs. I told them I needed a router today I pay for their rental situation and still nothing! This secondary router could have been sent to me from Chaska, instead it was sent from Kansas! BS, most horrible business ever. I do alot of remote access and my signal is constantly dropping with the Pk5000 and the westell 7500 i have currently. It doesn't just effect gaming but my job to, if im paying to rent a router then I fully deserve one that works.

Let me just touch base on a couple of other issues here. I've had "crappylink" for almost 4 years now since no other providers in our area. I was paying 65$ for 1mb. I believe i just heard your jaw drop. I moved to a bigger city now upgraded to 5 mb oh 70$. Finally upgraded to 10mb and now its 85$ a month. I've gotten raped literally on prices, I deal with customer service who I found if I call in 3-4 times usually around the 3 or 4th time I call in I actually get someone that is willing to help me with my issue. I have been told service would be hooked up when I moved so I could continue my job would be the day I moved in, it took 2 weeks of them messing around to finally realize they had my settings configured wrong and it was not setup properly. So now a full month and I have had crappy internet service and I am getting sick of it.

This company was great in the beginning, but now for some reason or another has just completely failed me. With horrible prices, horrible customer service, horrible product, and most of all the inability to be understanding on any of this. Forever more centurylink will be that company that constantly gave me the "I apologize we are unable to help you with this"

Don't...DON'T...100% DO NOT go with this company as you will be severly disappointed.

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todaysmodernconsumer
, US
Jul 12, 2011 7:26 pm EDT

Same story here. My father has CenturLink and has nothing but problems. Throughput not as advertised, they till him the area is under construction (for 2 years), his cable modem shuts off periodically and now they want to rent him one (scam?) and the customer service is a joke. I use Comcast and they are a dream compared to these guys. What a joke! Look around, don’t take this crap. We are investigating shifting him to satellite. It might be more, but we are willing to pay for quality service and superior products. It might take time, but trust me CenturyLink will start to feel the impact of their lackluster opinion on their customers. ps. I wish you the best Joey and it is a good start.

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CenturyLinkJoey
Greenville, US
Jun 01, 2011 7:08 pm EDT
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BigC23,

Joey with CenturyLink here. I'm sorry to read about your troubles as well. If you email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com I'll be glad to help out. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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BigC23
Rustburg, US
Jun 01, 2011 3:49 pm EDT

I had service from Century Link for roughly a year. During that time I never once got the speed they claimed. I was paying for 3mb/s and most of the time it stayed at 1. I have seen it go as low as 300kbps.

In late December early January I decided I had had enough and would not like to renew service. I called them and notified their customer service representative that I would be like to discontinue service. The representative I spoke to said that would be fine and that service would not continue. As soon as my payment was received they reconnected service and now are saying I am on the hook for several months of service I had explicitly asked to be disconnected from. They claim that there is no record of the call even though I can show very clearly from my phone records that I spoke to them twice in the two days prior to payment being sent. When I asked to see their records of my calls the second level manager I spoke to said he could not authorize that and that it could take a week for them to get that information to me. Like he couldn't just do a print screen and e-mail it. He also said that even if I had asked for service to be disconnected it would have been reconnected automatically because I paid electronically through my bank rather than paying over the phone. That also makes a whole lot of sense.

Century Link are the worst internet provider I have ever dealt with. I hate that companies do this kind of stuff. They know that it's a large enough sum of money that it's a pain to pay but not enough to make it worth going to court over and just completely take advantage of people. I will be posting this story on every consumer board I can find. If you live in Central Virginia I would go with anyone else besides Century Link they will not deliver the service that they claim and they will lie and rip you off. Also, at $65/month or whatever it is now it's not even competitive with the other providers in the area.

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claudea
, US
Feb 23, 2011 7:56 pm EST
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It is with out a question the worst of the worst, i have never dealt with a company worst than Century Link. I got nothing but LIE AFTER LIE. I saw an advertisement for century link about buying a bundle phone and internet for 49.99 i already get phone service from them and I also needed internet service so I called to get info i was told that i will get the first month of internet free and they will waive the installation fee (15.00) and I can cancel within 30days if I am not satisfied.I advised them that i wanted to buy my own modem will that be a problem i was told no problem at all and was told that they use westell 7500 model and there will be no problem at all and just to make sure of that they connected me to tech supp to make sure everything will be ok, i was told by tech support that getting my own modem is no problem all i have to do is plug and i am all set as long as i have the right model, fine, so the sales person put the order in gave me a order number and told me when i decide that i want it to call back and give the order number and they will activate it. That sounds good, so i made sure that nothing was activated just yet i want to talk it over with my husband and i will call back. a week went by i called Century Link and gave them the order number only to find out a modem was shipped to me and the order was activated a week a go!WHAT? and I will not get the first month free and i was charged 15.oo dollars shipping fee for the modem that I do not want. so the sales person apologizes and adv me maybe the previous sales person was still in training but i will help you and make sure everything is ok. i asked her again there will be no problem if i get my own modem and if tech support will be avl to help me if i needed help i was told no problem what so ever.ok it sounds good, so i went ahead and went with it.Well on the 21feb2010 at 7pm i was supposed to get my service i hooked up my modem everything lit up except the internet light I called tech support told them what the problem was and told them that it is my own modem the reply was that they WILL NOT HELP ME because the modem is not from them and was giving westell (the maker of the modem) ph number for them to configure the modem to work with century link system. I was furious, I called tech support again gave them the spill on what was verbally agreed on with century link before agreeing to this deal and they need to help me, I was told that they can configure the modem but they will not do it because the modem was not from century link .FURIOUS, I asked for corporate ph number only to be told THAT CORPORATE DOES NOT HAVE A PH NUMBER, what? I asked to talk to a supervisor, the supervisor was as incompetent as the rest of them or even worst, mind you i had to tell her the spill again, the reply was i will not help you and you need to order the modem from us.Again I asked for corporate ph number and was told by the ethical supervisor that there is no such thing as a ph number for corporate office, told her what you guys are doing is illegal and unethical and I will make sure that they will be held liable for this . I am in the process in contacting BBB and the attorney general this is totally unacceptable work ethics. CENTURY LINK STOP LYING TO YOUR CUSTOMERS!

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norman5
N ft meyers, US
Jan 01, 2011 7:22 pm EST

what modem /router is compatible with century link? Their sales rep tells me that many aren't compatible.

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12:19 pm EDT

CenturyLink unfair, deceptive practices

Qwest has been my local and l.d. carrier since 1988. I own 2 businesses. Back in May 2009, I called them to inquire about is there any thing I can add to my phone lines to get these jerks who bother us endlessly with "we want to list you on google search" or "we have copier supplies"...you know, the scam rooms...so I called Qwest and lo-and behold, why, yes, they do have things that can handle this...it's called "Security Screen" and "Call Rejection". Good. They send me an order confirmation #C39308728 which outlines terms of service. I also write down the name of the techs when I call, date and time.

I was paying bills and notice that I am being charged different rates for the same service for my 2 companies. I get a nice lady on the phone and she does some investigating...lots of questions, she is very nice and very helpful.

However...we start getting into the depth of the situation. She sends me an email outlining the cost savings yesterday. Today, she emails me that ooops...no can do.

I don't understand what is going on...I have records of calling several times and dates after May. Well, I want nothing more today than when I originally placed my order back in May of 2009...only "today" I am being told that if I decide to let one of my business lines go...that Qwest is going to charge me $300 to disconnect the line! Say What? I don't have any service contract. I have paper work and no where in this paperwork does it say (3 year commitment) but the lady on the phone says that "someone" bundled me...even tho my services were bundled they

were still charging me a la carte. So, then I say...what the heck do you mean? I am paying a bundle service, for services I don't use or want; yet the services I have repeatedly requested are being line billed AND some how without anyone telling me or anyone sending anything, this has now screwed me into not being able to disconnect a line if I want to without paying a penalty? No way, sister! The lady says to me "there is a verbal agreement"...No, no verbal agreement EXISTS IF NO ONE tells you that you are going to tie up your services (LINES) for years on end with a penalty. Just because Qwest writes something on my bill beginning in October of 2009, I tell her...does not magically 'make it so'...I don't understand how this can be so dang messed up. Seriously, I do not want the person trying to help me to get in trouble, this is not her fault...but it is one more person who put something in writing...then reniged on it...now we have to esclate up to her supervisor because I am now demanding money back...I mean if they should have been doing this all along...why would I want to pay more a la carte? And as for the "no you can't disconnect a line with qwest without paying a $300 penalty". As a 22 year customer, with 2 businesses these people have made a boat load of money...this is unfair and deceptive practices and is totally against their own Code of Ethics which is posted up online. Yes, I am one upset and angry customer!

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10:47 am EDT
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CenturyLink harrassing phone calls

File a police report! Then something can be done.

I have had problems with them since I had necc telecom, they tried to get money from me after I had cancelled. You have to cancel with your local land line.

After I resolved it, in writing, (All I ncluding them trying to get my credit card number over the phone) an no success with bbb in michigan where they are located, where they have an f rating, I started getting these harrassing calls. They don't seem to have a purpose. They just ask if I speak russian or hang up.

[protected].

It does come from global crossing local services.

Call your police department. File a report to protect yourself. Your cases sound serious. Why wouldn't you file a police report if someone has tapped into your private information.

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9:38 am EDT
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CenturyLink harrassment

This is necc telecom. Changed name to global crossing local services. They call and harrass every day. Russians! Information found: file a police report! Found some numbers also: diane peters, global crossing in ny [protected] petra malik [protected] andrew ramsey [protected] these are all people listed in various areas. None of them answer their phones. And remember they work for global crossing. By the way necc telecom has an f bbb rating. They are global crossing. Make a police report so your phone companies can remove you from their calling list.

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Update by PROTECTA
Jun 11, 2010 10:02 am EDT

FILE A POLICE REPORT.

That is the best way.
This company when tried to get money from me, without my knowledge that they were still on my phone line, (have to cancel and call your local phone company to actually cancel them, OR they don't cancel your service anyway --w hich I did 3 years prior because of their incessant business practices) was called NECC Telecom.

They have an F rating with BBB Michigan based company. THey don't care.

NOW this insanse company which is their new con game has been calling me almost every day.

File every complaint you can with your local government agencies, including BBB and FILE A POLICE REPORT. ONLY way to really do something.

They somehow were associated with MCI World Com, which I had long ago.

Its bizarre that you can get slammed with whoever any carrier has a deal with. Must call your local telpehone company.

Update by PROTECTA
Jun 11, 2010 10:10 am EDT

FILE A POLICE REPORT!

ONLY WAY.

These people are incessant with their harrassment.

A group of Russian women keep calling, hanging up, without purpose. They ask if you speak Russian.

They are connected with previous NECC Telecom.

Call local phone company make sure they were not slammed onto your phone if a previous carrier, like MCI was on your local phone line as long distance for example.

FILE A POLICE REPORT. AND ALL Governmental agencies so these people can be stopped.

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Oleg.O
Hamtramck, US
Jun 30, 2010 8:54 pm EDT

What you said doesn't make any sense since Global Crossing is a carrier and is being used by many LD providers such as WDT, Aeronex, so on.. So stop ###ing here, pal.

Goto https://www.ucommand.com/ucommand/

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11:26 am EDT
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CenturyLink horrible customer support

If there were another option for service in my area I would definitely leave CenturyLink. I have them for phone service too and it is just as bad!

This is the umptenth time I've had an issue with them, so this time I decided to complain. My internet went out on Monday during a storm. I called Tuesday and was told there had been an outage in the area but that it was fixed. I told them that mine was still out and they said to give it until that evening and if it was still down to call back. I waited two days-trying to give them the benefit of the doubt. I called back on Thursday and went through trouble shooting with tech support. It didn't work so I was given a ticket for someone to come out Friday between 12 and 4pm. So, Friday comes and I sit in the living room (10 feet from the door-becuase I do not want to miss this appt!) from 11:30 until 4:00 and no one shows up or calls. I call at 4:00 on the dot and ask for an update and the person tells me the ticket is still open but he doesn't know why. He contacts Tier 2 support (whoever that is) to see if they can tell me. After being on hold for almost 30 minutes he comes back and says that they don't know what happened, but someone will be out that day because they haev 24 hours to handle these issues. I remind him that 24 hours has well passed since the ticket was put in at noon the previous day and furthermore this service had been down since Tuesday. I ask to speak to a supervisor and he says "He's only going to tell you the same thing I did" and I tell him but maybe he has the authority to get something done. I'm put on hold for another five minutes or so and he comes back and says no one is available and that I will get a call back in the next 15 minutes. I waited 45 minutes and no call, so I call back. The next guy I talk to says the previous guy didn't even note our conversation...WOW! And that he sees my ticket but it says its been closed since 3pm and that there is a note that the tech couldn't get on the premises and couldn't reach anyone. Seriously! I let him know that I have taken off and have been sitting in this room since 11:30, no one has even pulled in my driveway (which I can see sitting in my living room) nor called my phone. He says all of the techs are gone home for the day so he can put in another ticket for tomorrow. I say no thanks and ask him for a supervisor, which again is not available so I'm told one will call me back and I'm told I'm second in line to sepak with one. An hour and a half later a supervisor finally calls me back and he claims that he can't fidn a ticket and there never was a ticket for me. So I say I guess the two men I talked to before were lieing because they both went over my ticket with me. He says no I'm not saying they lied. I say well I've been mislead either by them or by you. He then says well all he can do is send someone out tomorrow. And I say I've got to sit around again tomorrow and wait for someone to come and he says they may be able to just fix it from the outside and that he'll put a rush on my ticket. I end the call by letting him know that I know someone is trying to cover there butts and don't know whether its him or not but something needs to be done ASAP. Saturday the guy comes ringing my doorbell and 8am (waking me up, but at least someone is here). It turns out the fiber optic power box they previously installed was not working so they had to install a new one. Had nothing to do with a so-called area outage as I was told on Tuesday. My internet is now up and the first order of business was to write this complaint, next I'll check my "online classroom" becuase I'm a doctoral student who hasn't been able to get online to participate in my final week of class. I hope this hasn't affected my grade to much.

If there were another option for service in my area I would definitely leave CenturyLink. I have them for phone service too and it is just as bad!

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about done with centurylink
Raymond, US
Nov 28, 2011 11:59 pm EST

And by everyone, I meant everyone here who has complaints, not everyone as in all their customers.

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about done with centurylink
Raymond, US
Nov 28, 2011 11:58 pm EST

But when this many people are complaining about them lying, it's significant. It shows there is a definite pattern of lying.

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about done with centurylink
Raymond, US
Nov 28, 2011 9:58 pm EST

See? EVERYONE seems to be having issues with them outright LYING! I urge EVERYONE to contact ALL of the following: Your state attorney general's office, BBB, FTC, FCC, and send them a link to this site! They are lying to us, defrauding us, cheating us, giving us crap service for premium prices, and all-around just screwing us! You get hung up on (the latest note from the AG's office, CenturyLink tells them that I hung up on them, but not ALL the times they hung up on me, they won't even admit to that!), each person has a different story, they conveniently LOSE information if it doesn't look good for THEM.

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patientlypizzed
Jacksonville, US
Feb 14, 2011 7:55 am EST

I have had an ongoing issue with my HSI and have been on the phone countless times- I have taken notes and names of reps just for proof- I do have to say although they have not been able to nail the problem, they have all been very professional and courteous (even though I was pulling all of my hair out every time!) They still can't seem to get me an e-mail account and I'm paying for service every month- I'm giving them ONE more try tomorrow and if they won't get to the bottom of it and fix it- It's BYE-BYE CenturyLink and HELLO TWC and Roadrunner ( I am literally nauseous from the aggravation!

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TotallyRippedOff
Elma, US
Nov 14, 2010 8:35 pm EST

I've had customer service hang up on me when I tried to discuss wrongful late fees, because I was right.

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SNut
Warroad, US
Aug 16, 2010 9:20 am EDT

1KM,

I've had similar experiences with CenturyLink. Intermittent service for almost the entire time I have had the service, with the exception of last winter. I have gone round and round with them. Every time you call their "wonderful" support line, you get a new person who starts from scratch. I manage networks and telecom for a $1.5B company, and they won't even entertain the thought that a customer might know something about this stuff! They apparentlyhave no internal help desk system either where notes are kept so they can see how much agony you have already gone through! I finally gave up with their help desk, quit paying my bill since it wasn't working anyway, and just tried worked with the local tech's to try and resolve my issues. We were making progress but then they disconnected my service so we could not continue to troubleshoot, and wouldn't reconnect me until I paid all back charges, for a service that was unusable. Since I was working with the local tech and not their incompetent help desk they wouldn't belive me that my service had been poor, so they would only issue a $30 credit for 4 months of unusable DSL service. I finally paid it but they never could get it working again. I finally had to order new service and through that rebuilding process it appears they finally got it figured out. Then they sent me another bill for that old service that they never could get working! If I had any other option I would jump on it. I've tried a wireless service and also a Verizon MiFi, but I am stuck with CenturyLink because of where I live.

SN

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CenturyLinkSharon
Tarboro, US
Jun 01, 2010 9:19 am EDT

1KM,

Sorry you are having trouble with CenturyLink. I'll be glad to look into your issue. Please email Sharon@CenturyLink.com with your name, account information and any other details. Our online customer outreach has been helping customers on ComplaintsBoard.com for over two years. Let us know what we can do to help. Thanks

SharonB
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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K
3:14 pm EDT

CenturyLink incompetence

CenturyLink has to be the worst telephone company EVER! They are totally incompetent. If I could get any other phone service I would.

When I first got their service 3 years ago I requested that long distance service not be turned on at my house. Now, I need it. I have been trying for months - literally 4 months - to get this accoplished. Every time I call they say it will be on in 3-5 days. 4 months later - no long distance service.

I wish I had made a record of all of the calls I made to them and the amount of time I have spent on hold. Every time I call and they say they will take care of it then I have to do an automated authorization - one time they connected me to the authorization in Spanish.

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sickofdumbpeople
, US
Aug 11, 2010 2:22 pm EDT
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switch to vonage, they are much better

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CenturyLinkJoey
Greenville, US
May 21, 2010 3:46 pm EDT
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Kim,

Sorry to read about the trouble you had. I'll be more than happy to help out with your issue. Can you email me your account information and any other details to that our team can investigate? My email is Joey@CenturyLink.com. Our customer outreach has been helping customer's online for over two years. Please let us know what we can do to help. Thanks!

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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4:00 pm EDT
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CenturyLink disconnecting our service

I was laid off about a year ago. We recently dropped our house phone line to save ourselves about 35.00. Centurylink disconnected our house phone line immediately at our request but billed us for another two months. We called and complained which finally resulted in the crediting back the charges to our bill.

About a month after, that we woke up one morning to find our internet was shutoff. We called that morning which happened to be a Saturday to be told by customer service that our account was suspended, and that we would have to call back that following Monday. We knew we were a little behind on our bill, but the past conversation with Centurylink customer service we indicated that we could not pay in full, but we would get caught up ASAP. Disconnection did not appear to have been an issue and we were not told that our account would be suspended if we did not pay the bill in total. After calling and complaining to customer service to be passed around without a good explanation to why our service was canceled with no notification. It was a really bad experience I do not wish upon anyone, and it happened on the weekend of Mother's Day.
If they were not the ONLY internet provider in the area, we would have switched that day.

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CenturyLinkJoey
Greenville, US
May 12, 2010 3:24 pm EDT
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DBrown75,

Sorry to read about the trouble you had with CenturyLink. I'll be more than happy to help you out. Can you email me your account information so that I can find out what happened? My email address is Joey@CenturyLink.com. Our online customer outreach has been helping customers for over 2 years. Please let us know what we can do to help.

Thanks,

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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11:11 pm EDT
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CenturyLink unfair billing practice

I recently had my phone service with century link disconnected by my own choice to try a new company. The service was disconnected on April 1st. I waited for my final bill to come in the mail. I did not receive it. My payment was usually paid on the 24th of the month. I received a bill today on may 1st, EXACTLY 1 month from stopping the service from a COLLECTION agency. I have decent credit! This is very upsetting that a large corporation such as Century Link would rape its customers this way.
When I called to speak to a representative, all she could tell me is that it was an "internal" collection agency. She could not explain to me what "INTERNAL" collection means... Is this just a game that Century Link plays to upset good paying customers that quit the service? I was extremely upset and NEEDING answers. I did not build myself good credit only to have it ruined by a company that is disgruntled over losing its customers due to their much higher priced service.
I told the person on the phone that I never received my final bill from Century Link. Her explanation was that if you quit the service, then you only have so long to make the final payment before it is turned over to a collection agency. HOW COULD THEY LET THIS HAPPEN WHEN THEY DIDNT EVEN SEND ME A FINAL BILLING STATEMENT? It's only been 1 month since the service was shut off.
I am going to get this message out to as many people as I can to warn others about this horrible company and the way they treat their customers. PLEASE POST!

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CenturyLinkJoey
Greenville, US
Jan 12, 2011 10:54 pm EST
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spencer221,

I would be glad to look at your account for you to see if I can help explain your bill to you. Just email me at Joey@CenturyLink.com. Be sure to include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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spencer221
Temple, US
Jan 12, 2011 2:22 pm EST

You can also file a complaint with the FCC: http://www.fcc.gov/cgb/policy/truthinbill.html

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spencer221
Temple, US
Jan 12, 2011 2:16 pm EST

I also used CenturyLink the have a charge that you will see on each months bill called Pure Solutions. This amount is not supported by the FCC's Truth in Billing Act. If you call you will have to fight to prove your point, at which time they will transfer you to their AR department, whom you will have to repeat your case with, then they will transfer you to the billing department, and so on and so on, until they finally come back and say there system is down and they cant help you - but you can be transferred to their Spanish speaking Department, and if you tell them you speak English then they will be able to help (Yeah, Right...). I waited anyway and guess what, the operator did speak English, but could not access my account. The service itself is pretty slow, and they only really market themselves in rural areas where people have no other choice. Overall, not a bad scam, it is really sad that it is easier for them to pay people to update comments on the blogs to try and save their image instead of not scamming the customer in the first place.

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CenturyLinkJoey
Greenville, US
Dec 21, 2010 5:43 pm EST
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llage,

I would also be happy to look into this issue for you. Can you email me your name, account information and reference your post here on Complaintsboard.com? Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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llage
Las Vegas, US
Dec 20, 2010 11:31 pm EST
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I just got off the phone with customer service. The rep said he was new and had to check with a supervisor about this $16.00 disconnect fee since my service was cancelled on 12/08 /10 and they had already received my payment on 12/12/10 .(we all pay a month in advance for phone service) I told him to note in my account that I would not pay them to disconnect my service and that I EXPECT a refund from the last payment they received from me since I no longer had that service since 12/08/10. They charged to hook my service up and then charged me another fee when I transferred my service to my new address and now THEY want to charge me to disconnect this bloody phone. The rep was very nice and apologitic, but it's not the reps fault that this company is a RIP OFF, in my opinion. The wait to speak to a supervisior was to be about 15 minutes or longer so I told the rep I would call back and that I was going to see what the FCC had to say about these charges. I'd been a client of Embarq, when Century Link took over, for about 6 Years and I have NEVER heard of a phone company charging a fee to disconnect a land line phone! I will be calling them back when they're not so backed up with customers calling to complain about their disconnect fees and I will also file a complaint with the US District Court if I do not receive my refund.

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CenturyLinkJoey
Greenville, US
May 03, 2010 11:16 am EDT
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redpenny,

Sorry to read about the trouble you've had with CenturyLink. I'll be glad to investigate this issue for you. Can you email me your account information/name/other details so I can help out? My email is Joey@CenturyLink.com. I also wanted to note that the "internal" agency they mentioned is generally referred to as a "pre-collect" agency, which has no negative affect on your credit rating.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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5:08 pm EDT
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CenturyLink harassing

Starting a week ago I have been getting a call every day from [protected]. This is a recorded message to stay on the line and wait for the next rep. Well I looked this number up it is a collection agency. I do not owe anyone any late money, I know this for a fact. After getting a call at my office as well as my cell phone I called back. This collection agency was calling for Century Link. I asked them never to call me back I do business with Centry Link not them. So I called Century Link, I was told the harassing calls were from a bill mailed out on April 13th for $53.27. Today is April 20th, I asked why I was getting calls about a bill mailed out on April 13th, he said if I just paid my bills we wouldnt get these calls. Well today I got this bill in the US Mail dated 4/13 for the $53.27. I also found out that my partner at the business got this call last week and said as soon as we got it in writting we would pay the bill. I just verified that we paid our last bill in full. This was just the remainder of a partial month since we switched to Cox Communications on Febuary 15th. I am so pissed right now, my next step (after paying the non-late bill) is calling Cox to switch my 2nd business over to Cox also. Just to top it all off I am now getting calls from [protected] and they are hanging up on me. You have to be kidding me. All should cancel Century Link as soon as possible.

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Update by pharmacist
Apr 27, 2010 8:17 am EDT

The goons at the RPM collection agency are still calling and wont stop. Today is 4/27/2010. I paid the non-late bill to Century Link a week ago. Now I am getting calls at the office and my cell phone every day from a second number (same collection agency). I have asked and told them never to call my number again. I am so pissed. Cox will be at my second business to change service next week. FYI I am saving over $100 a month on the new Cox Service. Thanks Century Link for opening my eyes.

Update by pharmacist
Apr 22, 2010 4:13 pm EDT

Note the payment has been sent to Century Link and even though I spoke with RPM they are still calling both numbers every day. I just found out we advertise in DEX. Will cancel as soon as possible.

Update by pharmacist
Apr 21, 2010 12:06 pm EDT

No thank you. I am done with Century Link.

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go_osu_bux
Bellefontaine, US
Jun 18, 2011 6:56 pm EDT

CenturyLinkJoey is a bot, probably just like the rest of the jerks CL hires. Joey, if you really care about your customers, CL needs to improve service and resolve matters before they end up on here. Maybe some training on how to speak to people and take care of their needs. It should never come to posting your company on a public complaint board to get problems solved...for that matter, a good company would not have all of these problems anyway. Joey, you need to be more proactive to prevent customer problems not reactive.

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CenturyLinkJoey
Greenville, US
Jan 03, 2011 9:32 pm EST
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nwashburn,

I'm also sorry to read about the trouble you've had with CenturyLink. I would be more than happy to assist with your issue. Just email me at Reachout@CenturyLink.com with your name, account number and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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nwashburn
Dallas, US
Dec 30, 2010 9:01 pm EST

Pharmacist, Totaly here what you are saying, I shut off my Centurylink 2 months ago due to relocation to another state. I paid my bill on the day that I shut it off (which was also the same day my bill cycled over) and called and had it shut off that very same day. The man at centurylink who I spoke to said that I would be getting a check back for 12.35 due to a slight overpayment. After about a month (and no check) I started receiving phone calls from collections saying that I owed 35.00 for a full months worth of service. I called the collector back and spoke to a lovely lady there who said that this happens all the time with C.L. and that she would take care of it for me. After ANOTHER month we by low and behold today I get another phone call from a differant person at the collectors...This experience was not so nice, after explaining the situation to the women this time she promptly told me IN THESE EXZACT WORDS: that I didn't know what I was talking about and if I did not give her a debit or credit card number to put the amount on she would be more then happy to make sure this debt gets put on my credit report. She then promptly hung up on me. I had wanted to go back with CL in my new apartment once I am all moved in...that will not be happening.

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CenturyLinkJoey
Greenville, US
Apr 27, 2010 9:11 am EDT
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pharmacist,

Sorry that your troubles continue. If you want to take me up on my offer, just let me know. Joey@CenturyLink.com is my email address. Thanks.

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CenturyLinkJoey
Greenville, US
Apr 21, 2010 12:23 pm EDT
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No problem. My offer to help will always stand. Again I apologize that the issue occured.

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CenturyLinkJoey
Greenville, US
Apr 21, 2010 11:27 am EDT
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pharmacist,

Sorry to read about the trouble you've had with CenturyLink. I would be more than happy to assist with your issue. Can you email me your account information so that I can investigate? My email address is Joey@CenturyLink.com. I've been helping customers on Complaintsboard.com for over 2 years now. Please let us know what we can do to help. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink bad ethics

I have been a customer with Embarq for quite a while before their merger, and you could not ask for a better company. However since it has became Century link I have dealt with nothing but B.S! between lying misrepresenting representative who have no tact or manners or that now the truth if it bit them on the butt! SHAME ON YOU CENTURY LINK FOR YOU RUDE DISHONEST POLICYS! I definately will not refer your company, but do aim to stear as many away from it as possible!

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Irritatedfl
, US
Jul 20, 2010 6:14 pm EDT

I have had the same problem. First, the service I experienced with Charter (cable) was lousy... so much so that we changed to Embarq. They were pretty reliable and had no complaints/ problems... until they became Centurylink. My service has gone out more times than I can remember... they don't seem to know when there is an outage (instead, they give the run around as if the equipment is faulty during this time). I can't seem to get to ordinary websites like yahoo or aol without running into a "cannot connect issue", only to connect less than a second later. This company is horrible!

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pharmacist
Henderson, US
Apr 20, 2010 6:54 pm EDT
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everyone who can should drop them ASAP

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CenturyLink ethics

Embarq was a pretty good company and great cust service but ever since Centurylink took it over their reps have become robots sustaining early term fees for poor service and lying to customers to get them under contract ... once this is done then they will keep you on the phone for hours sustaining these charges .. its the most unethical company I ever had any interactions with.. they are soo very curtious and nice on the phone when you call but your bill will be way to high and your service will be the worst in america .. there reps have no authority to help at all anymore. so if you want to tie up ALOT of money for poor service and hear how there so very sorry but you owe hundreds of dollers but no one has the authority to make any decision other than make you pay it and tell you about your contracts .. the centurylink managers are greedy pigs that are ruining a great company .. good by embarq .. im going to cable .. centurylink sucks

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Employeed at least
Birmingham, US
Dec 13, 2011 10:35 pm EST

The complaints board staff is checking into this for me,

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eebdoow
Oak Grove, US
Aug 16, 2010 11:40 am EDT
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Oh yea, this guy Joey H is going to solve everything! I have gone through so many levels of Centurylink support it's not even funny. The biggest challenge is you talk with someone like Joey H and he may be the best person in the company, however once you hang-up the call is not documented so the next time you call you have weed through the incompetent ones to finally reach someone like Joey only to repeat yourself for the 10th time and the cycle continues. I have had a very good support person help me give me a case number only to call back and the techie has not history of my issues. Someday we'll have another company on our road to give Centurylink fair competition and then and only then will they be able to offer support!

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CenturyLinkJoey
Greenville, US
Apr 07, 2010 8:44 am EDT
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Realistic,

Sorry to read about the trouble you've had with CenturyLink. I would be more than happy to help. Can you email me with your account information and addtional details on the issue so that I can investigate? My email address is Joey@CenturyLink.com. Our customer outreach has been helping customers online for over 2 years! Let us know what we can do to help.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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8:15 am EDT
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CenturyLink false billing

Signed up for Qwest Bundle $85 plus taxes & fee for total $94.34 per month via phone call in September 2009.
Sept billing $140.13; Oct billing $188.34; Nov billing $118.74; Dec $120.18; Jan 120.39; Feb $120.39 & now March $120.39.

I made calls in Sept, Oct & Nov (have notes from all & persons I spoke to) bill was to be adjusted by February.

Qwest is blaming it on a Rebate that I was to request from Direct TV. I registered with Direct TV as directed and confirmed with Qwest in Sept. Now Qwest is saying I did not register correctly and Direct TV will not honor rebate...This is not what I agreed to on phone with Qwest.

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miso
, US
Sep 12, 2011 10:09 pm EDT

People please be very careful. DO you really think a representative would be on a complaint panel suggesting you send a copy of your info so the can HELP YOU!?
I smell phishing, which means it is a scam. Do think twice before you respond to them... highly NOT likely they are here trying to help people when they can't even get it right on the phone when you call them!
BE CAREFUL!

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IBEENTOOK
tucson, US
May 03, 2011 1:38 am EDT

Yes had thre same problem with Qwest with their billing also was promosed a $100.00 Visa for signing up. Never recieved one called and was told that it will be took care of. I called back 0ne moth later since never recieved the Visa as they said I would and now they say that its a $50.00 visa card. They are a bunch of liars their and you can not trust any who works for them. My Direct tv was suppose to have a reduction in cost for bundling but I had to fight to get that and had to pay full price for 4 months. Qwest is not trustworthy and watch out if you sign up with them.

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Ginger T. Taylor
Phoenix, US
Jan 19, 2011 1:21 am EST

Edits from above:
I paid $360 to Direct TV for the receivers.
I was being billed for 6 boxes instead of 3.

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Ginger T. Taylor
Phoenix, US
Jan 19, 2011 1:17 am EST

I'm going through similar thing with Qwest/Direct TV. I bundled through Qwest, only they aren't doing it. Cost was supposed to be about $110 for TV, Internet and my landline. For starters, Direct TV didn't hook up as planned, had to reschedule 3 days later,
then within 2 days Direct TV collections was calling me trying to threaten shut off if I didn't pay $195. (I had just paid $360 from them for all the boxes.). They were billing me for 6 boxes instead of 6, they added on services I never ordered, and billed me for service on the home back to 12/7 when they didn't install until 12/19. It took several phone calls to get it straightened out. It has been less than 1 month of service and I have threats to disconnect when billing from 12/19 - 1/7 was overbilling me another $40. Supposedly that is now corrected. This is not starting out as a reputable billing plan. I've already been frauded, delayed, and overbilled. In my first 3 weeks. When a company can't get that straight, you know there is funny books all over the place. Why doesn't someone looking into this consumer fraud?

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CenturyLink - huge overcharges and fraudulent billing

I just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off. When we moved to Montana 6 months ago we signed up for phone, internet, and satellite tv over the phone before we moved in. Once we got here the phone and internet were turned on as promised, but the tv guys didn't show up until...

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CenturyLink overcharging/not keeping promised quote

I am very dissappointed with this company and I am unsure how they are still in business if they treat all of their customers the way they have treated us. We were with Embarq/Centurylink for a year for phone and internet service. We did not need cable because our apartment complex provided that for free. However, we then purchased a house last June and were going to go with another provider but called Embarq/Centurylink and they offered us a better deal to stay with them and get phone/internet and Dish Network for 87.90 plus taxes for 6 months plus 175 master card then it would go up to 127 plus taxes after 6 months. Then we got our first bill and I knew it would be more because of installation fees and so on but then a few months later I got a bill for like $200. I called and they proceeded to tell me that they are not sure who I talked to but the deal they told me about is impossible for them to give me and then said they could not come down to that price. Eventually they gave me another deal that was supposed to be for a year from that date and that never happened either. Our bill has never been even close to what they have promised us ever. It is always a different price every single month.

We are on a budget like most Americans and when they promise that it is going to be a certain price, that is what it should be and should not change month to month. I understand a few dollars either way for taxes but not 104 1 month and 148 the next and so on. We can cancel Centurylink but we are in a contract with Dish for the remainder of the 2 year contract so basically we are stuck. We have to call on a monthly basis and they promise us a new price and then we get a bill a few months later and it's different. Then when we call back they tell us that something went up because we only had that fo 9 months or for 3 months. They do not tell you all these things when you sign up. I have asked several times for a confirmation of sevices that we are receiving with exact prices, which we have never received. I am outraged that they conduct business this way and promise people a certain price and then later say that was impossible. We are currently looking for a new service provider for our internet and phone service because we can no longer continue doing business with people that are stealing from us!

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CenturyLinkJoey
Greenville, US
Mar 17, 2010 10:01 am EDT
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My name is Joey and I work for CenturyLink. I am sorry to read about the issues you have had. I will be more than happy to investigate this issue and see what I can do to resolve the problem. Can you email me details with your account information? My email is Joey@CenturyLink.com. Our customer outreach has been helping customers online on sites like Complaintsboard.com for over two years. Let us know what we can do to help.

Thanks,

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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