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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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6:14 am EDT
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CenturyLink fraud - they signed me up, sent me a bill, yet have provided no internet service: & service has been down in fl for days&

I signed up with CenturyLink and have yet to actually get a live internet connection from them. Their guy came over and checked the line "to make sure it worked." Then a couple of days later, my equipment came in, so I tried to set it up. Hours later, I was still having no luck, so I called the "help" desk. They informed me they'd been having problems in Florida and all internet had been down for over 12 hours so far, but would be up in a couple of hours. That was TWO DAYS AGO.

Every time I called the CenturyLink "Help Desk" (that word "help" is laughingly used very loosely here!), they told me "internet in Florida is still down" and they had no estimate on when it will be back up.

Now they have an "update" on a recording on their "Help" desk line when I called at 2:00 am Eastern US time today: the recording said service should be restored to Florida by 6 am today. Of course, it's still not, at 7:15 am. I don't know why I stupidly thought they might actually be telling the truth this time.

I am SO fed up with CenturyLink. I am now quite convinced that they are hands-down the worst of the worst of the ABSOLUTE WORST internet company I have ever had the misfortune to get suckered in by. Even the service I had from some podunk little company in remote Alaska years ago was way better than this.

Wtf good is a "high speed deal" if you can't get any connection at all?! The really rotten thing is that they have ALREADY SENT ME MY FIRST BILL! I haven't even gotten a blip of internet service from them yet, and they are billing me for NO SERVICE! Yes, I am royally, litigiously pissed. Next stop: State Attorney General's office to file a consumer fraud complaint.

I am VERY VERY glad that I have not yet canceled my Bright House Networks cable internet service yet. BHN may have their problems, but their service shines compared to the dismal, pathetic, fraudulent scams being perpetrated on unsuspecting suckers by CenturyLink.

Anyone considering signing up with Century Link: RUN, don't walk, away from this company. Use ANY other internet service available in your area - either cable, or even G3 through your cell phone. Don't sign up with CenturyLink. They WILL scam you. I wish I'd searched on this site first before signing up. I was appalled at how many other people have been scammed by CenturyLink too. This is the stuff that class action lawsuits are made of.

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ljd10
Cornell, US
Aug 19, 2012 11:09 pm EDT

centurylink as far as I am concerned has stolen from for the last 10 years. paying 1.5 meg service and only receiving only about 30% of it.. the small print says 80% of 1.5 meg as being the lowest acceptable speed for a 1.5 meg service which would be
120 kbps not the 25 or 55 kbps which is 17% and 36%. this has went on for 10 years. not being familiar with speed rate and coming off of dial up networking it seemed like an improvement.-- after those conditions had gotten worse after january 2012 and a weekly call in to tech support to correct the problem I found or learned that my speed numbers were never up to being an acceptable rate. I also found out that there were 2 types of "block boards" . those are area juntion boards where multiple hookups are distributed in a local area. the downstream rate relates the synchronicity rate or the rate you are hooked up to there system. now on the older boards even the the numbers look great they can shut the speed rate down without you being aware of it except for the slowness of your download. on the newer board when they shut the speed down it reflects in the connection reading.--keeps them more honest. all in all it looks like there advertising and not providing things they are selling and taking money for.
all these opinions are not going to amount to anything untill they are legally held accountable.

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H.J. Smith
Troy, US
Nov 12, 2010 10:39 pm EST

Worst ever is CORRECT. I get angry just THINKING about talking to them. They are the "only game in town" here in Troy, Missouri, and I don't have a choice but to use their service. On two separate occasions, some 12 year old from Mumbai has offered me bundled services which do not exist. I can't get them to come out and check out my internet, even tho I pay for this each month. They are hideous. I get bumped off the internet about 6 times a day. This is really bad when I'm in the middle of playing COD: Black OPS and I have 800 points racked up and then poof...they just bump you. I wish they'd just go away.

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JaJo
Williston, US
Sep 28, 2010 9:04 pm EDT

I have to disagree I have had centurylink for many years and I have internet service with them I have never had a problem. Also I don't know where you got your service but I would check into it because I am going to online school and I go on everyday and I live in Florida and I have not had any problem and the internet has not been down at all. It you got Centurylink through they computer you could have been trick by someone not involved with the company and tricked you. If I were you I would call the Centurylink company.

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11:07 pm EDT
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CenturyLink poor customer service

I have never had a good experience with Qwest customer service and today made me realize after being a loyal customer for 10 years, I have to end doing service with them. I moved into my new house and made arrangements to have my phone number from my old house transferred to my new house. "No problem" I was told. Well, now I am receiving phone calls meant for someone else. I calles customer service and after a long time of trying to explain my number was not working I requested to talk to a manager. I was told a technician will not be able to come for 2 days. There was a technician here today but apparently he failed to check if my old number worked. I got the manager to agree to forward my home calls to my cell phone. It never happened.

I hope they record there conversations with the customers because if a supervisor ever heard our conversation someone would be getting fired.

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Doug Morlan
Arvada, US
Jun 16, 2011 2:51 am EDT
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I visit to the Qwest store 2 weeks ago and no follow up from the rep. An hour on the phone last Wednesday and thought things were being taken care of. Today waited all day for an installer and he no showed. Two hour with Qwest in India and finally got an American Supervisor who hung up on me. Long and short of it is now I must wait another day for their tech. I just want out of my contract so I can try another provider, they truly suck and I can't take their crappy service any more,

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mntn
centennial littleton, US
May 06, 2011 4:44 pm EDT

Quest has suck poor techs. The only time iv had good customer service was on the phone. Tuesday may 3 2011 I was on my internet looking for jobs n applying. Than all the sudden my internet went out. Iwent outside to see if someone was tampering with the box. And sure as sh.t, there was a quest tech at the box. I called in that wed n they wanted to look inside my home at my cables. I said no its the box not my stuff. Well so they came back may 5 2011 and the tech said they shut me off from the box outside. Well now, I have these weird cables that if their messed up I have to call a tech cuz u need a special tool. Quest sucks and the techs r lazy. The tech moved all my stuff around and the area he was at was treated does espectful n trashed . The tech told me the reason they shut me off from the box is so they would have an excuse to look at my cables and change them. Thats fraud if u ask me . So I told them if they bill me ill take it to court, than they said oh u know what mam, we wont bill u. We just needed in n the only way to make that happen is to make u call to gt Ur internet back on . Fraud! F quest!

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6:20 pm EDT
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CenturyLink ld phone calls/current service

First call - placed on hold for 13 minutes. Hung up, called back and was told to be patient, placed on hold again for 1 hour, 27 minutes. Called back 3rd time wanting to speak to supervisor - she had to get more information before being transferred, placed me on hold to get numbers for telecom usa and mci when centurylink bill states for billing inquiries call [protected] (Centurylink). This is on my 95 year old mother's phone that we had previously asked for ld to be blocked as we give her a long distance card to use, and asked that line guard be taken off. Help!

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CenturyLinkJoey
Greenville, US
Sep 20, 2010 8:58 am EDT
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Martel34481,

This is Joey with CenturyLink. I'm sorry to read about the trouble that you've had with our company. I'll be happy to look into this for you. Just email me your name, your mother's name, her account number and reference your complaint on this website. My email is Joey@CenturyLink.com. Thanks.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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12:48 pm EDT

CenturyLink 3 hours on hold, and counting

I've been on hold for the past 3 hours because some *** customer service employee could not help me get my modem to work. He told me to hold so that he can transfer me to some other tech support. Still have not heard from anyone. Once in a while I'll hear the same guy sucking on the same *** lollipop that he was sucking on when I first talked to him. I am so *** pissed right now. F'ing CenturyLink customer support. I'm still going to keep holding, then once I talk to someone, I better get a month of free internet service. First they want to "lease" you a modem, and once you get one from somewhere else, they trip balls don't give you the service they give you when you sign up.

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about done with centurylink
Raymond, US
Nov 10, 2011 9:14 am EST

I was told my equipment was free...then come to find out not only are they charging me DOUBLE the original agreement for the SLOWEST DSL speed, but I'm being charged $4.95/mo for the equipment.

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9:44 am EDT
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CenturyLink internet service

For the last month I have been losing my internet service sporadically every day. The service always goes down when I am in the middle of doing something that is important to me. When I called the cusomer service number, I spoke with a very friendly representative who thought she had helped me. She ran me through a list of functions to get my service back on that day. Every day since then, the same thing keeps happening over and over. Several times I got a recording that NC customers were having problems but they were working to solve it. One day I got a recording that the problems were due to any upgrade, but would be solved within a prescribed period of time. Nothing has changed, still losing service at different times every day. I do not want to change providers, because the only other option in this area is Time-Warner, which is a whole other set of problems.

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Legally Me
, US
Oct 01, 2015 12:55 pm EDT

CenturyLink and all of the Internet companies in North Carolina has the plug into the wall which is the cheapest type of service that they can supply you with. Century Link makes up excuses after excuses to try to repair and to send out a repairman and knows darn well that they can do nothing about the problem, but check a wire or to see if the computer is plugged in the socket/wall. They lie so bad as to not telling you when you purchase service from them that the further you are away from the tower, the lowest power of service will go to you. I find myself that I am paying for a $10.00 service I could have gotten from a cheaper provider than this put on phoney CenturyLink. The lie and get you into a 12 month contract, they tell you they have multiple choices of mega bits for faster speed and you can download in seconds. This is all a lie! My speed is at 6 mega bits instead of what I should be getting as ascribed with them, so there are so many of bogus sayings and dealings with this company it is not even funny. They have no agreeance with the customer, but look at their own protocols of the company to keep you in with them and to pay them. THIS COMPANY IS A BIG NO, NO, NO, NO, NO. Don't use them never!

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CenturyLinkJoey
Greenville, US
Mar 08, 2011 1:23 pm EST
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roraniel,

I'll also be glad to help out with your issues. Just email me at Joey@CenturyLink.com. Please include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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roraniel
Holly Springs, US
Mar 08, 2011 3:25 am EST
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Things are no better now. I signed up in January and averaged 3-4 connection drops a day. I have made at least 2 dozen calls to customer service and have had 6 service tech visits. They have replaced the line in my house (and charged me for it), the modem, the box outside the house, moved the modem to within 2 feet of the external box and run a cat5 ethernet cable to my computer (and charged me for it), and changed the ports I am on twice. After all this the drops actually increased to 6-10 a day. Every time I call the customer service technicians insist on going through all the mundane steps of rebooting the modem, switching ends of the phone cable, running test, ect, ect. This is infuriating. I can do those things in my sleep now. When I called to cancel today and told them why, the customer service tech said, and I quote, "Oh yea, I see your in North Carolina, I have been seeing a lot of emails about problems in North Carolina". Gee, when I called to get help with drops I was told North Carolina is not experiencing any problems! I cannot believe they can stay in business and treat their customers this poorly.

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sick n tired of bad service
houston, US
Feb 14, 2011 8:32 pm EST
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as i figured...nothing done at all. two jack ### techs walk into my house and one proves to be a real pig when went out of his way to step in the middle of a quilt i was working on, then proceeded to smart ### me about it. awesome customer service ethics there!
they came in and confirmed as I had stated there was nothing wrong with my equipment. then proceeded to tell me it was century links fault. that my area has not had 10 mbs service but for six months and that as a customer for almost two years, I should get a hold of customer service and hash that out with them. then proceeded to tell me that Im just going to have to live with a "bandwidth" problem till century link fixes it, and who knows how long that will be. these guys have changed their excuses too many times now.
nice...glad ive overpaid my service and that the upper guys cant seem to deal correctly with their hired help! also nice to know once more we have been blown off. i intend to proceed forward with attny general and BBB. you guys got your chances...and i still just got screwed more. your game stops here. youve been officially turned in and i intend on being paid back for ALL the trouble you have caused, and for scamming me.
and by the way...im not going to pay $60 a month for the service im not getting. .45mbs dont count!

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sick n tired of bad service
houston, US
Feb 08, 2011 9:51 pm EST
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they had lied previously. whats stopping them now?

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CenturyLinkJoey
Greenville, US
Feb 08, 2011 1:15 pm EST
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sick n tired,

Thanks for all the details. I don't think that they would have provided that information if it was not accurate. You've got my information so please feel free to contact me anytime. I'm here to help out. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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sick n tired of bad service
houston, US
Feb 08, 2011 3:25 am EST
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joey,
i will wait a week before contacting you. i got a hold of someone at customer service today. she was a supervisor and did some checking in on my problem. after (she) talking with john harris (local office supervisor) the supervisor of my local office and emailing his supervisor (name unknown), she let me know that these guys told her that our little towns lines would be replaced by the end of the week. i dont understand why they couldnt tell me this if thats what was going on the first time around? sounds a little suspicious to me? that is if its even true. she was told by john harris, that they are suppose to have it done before the end of this week. i discussed with her that it is very hard for me to trust them after what they have said after lying, not only to their superiors but to me also, and the treatment i got from them. im just afraid they may be blowing smoke again. but i will give them to the end of the week to replace this line as they assured the supervisor it would be done and she assured me. i asked her if it doesnt get done what do i do. and she told me to call back next week. she gave me her full name, and told me to immediately ask for a supervisor when i call. like i said...they got to the end of the week! she did tell me that what i had told her about all the tests and the pros that we hired to have our house wired and equipement checked, that i was right what needed to be done. my old outside line replaced. i dont understand why they cant just do it now since ive had so many problems for so long and called it in to have it fixed? ive paid $60 a month for the past approx 2 years for 10 mbs of service getting less than 1.10mbs. ive overpaid for a year and a half or so. the supervisor did give me a full $60 credit for my current bill due feb 24th. i know she was trying to help, and she was greatly appreciated, but how long do i really have to wait to get what ive overpaid. not to mention my extremely high cell phone bill now from holding on and calling so much to get things done? i spent over 5 or six hours on the phone mostly holding. this time anyway. in fairness, for the time ive had the service i should be refunded all but 1.10mbs a month. it is actually lower on an average, but that is where we top. i really think you need to investigate some of these contracted techs you guys have hired out. at least this one, i think they are crooking you...just saying...check it out.
but if my line is not replaced end of this week id be glad to give you my info. see what you can do. better start a bonfire, cuz i really dont believe these guys. :)
i think that your national level techs and customer service reps need to advise their customers if they have any problems with third party techs to make their complaints, and you guys need to provide a complaint phone number and or an investigator to go out and investigate these hired techs...or just simply train and hire your own. people who want to work and will work. you have read all the complaints here and im sure on other websites...it seems to be a persistant trend. very similiar issues. c-link took over several other companies through the years. you need to train your techs to go out and update your lines etc. its going to cost you, but i just overpaid my bill for over a year, obviously along with millions of others...make it right then.
on my end hopefully these do-dos will get mine done before the end of the week... and my small business will suffer until then as it has for a while now due to our faulty lines.
if you feel the customer service supervisor and i may have been smoked again, let me know. ill send my info right away with no problem.

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sick n tired of bad service
houston, US
Feb 06, 2011 9:11 pm EST
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currently in missouri, century link seems to have similiar issues. ive called and opened more than 5 tickets in 4 days time to have my line replaced. it is an old crumbly flat line 2 wire that century link claims is not very compatiable with the dsl. i pay $60 a month for 10 mbs. on an average im getting 1.10mbs and lower. the local techs in our small community continue to 'close' the ticket without even showing up. they have made notes on the tickets explaining they have no access, or its a bandwidth issue. well they would have access if they even would show up and bandwidth issues are not going to go unnoticed and unattended for a year and a half. at our previous house that was only a mile down the road didnt have a problem with it. it did have a new line put in tho. i guess all these problems happen as soon as you move a mile down the road? our entire house have been rewired and even called in computer techs to check out software and compatability with centurylinks modemn and dsl services. so their excuses dont work with me. ive been called a liar from a couple of the techs in the local office including one which was the supervisor. the other claimed he knocked on my door and left a door hanger? i wish i knew where it was? the national level techs and repair have escalated my 'tickets' several times and even a tech got upset that she was even getting the run around and went above to a tier three tech supervisor. the local guys still closed it without as much as a phone call. i did get a drive by once! yes i have sit on my porch and watch consistantly out my windows for these people to show for nearly 4 days. unfortunately the national level guys are not in the same area as these third party localy hired ###s. so as far as getting any service including if i wanted regular phone service? im screwed! the only way its going to happen is for coorperate to do more than slap their hands. FIRE THEM! they are not doing their jobs. and your techs are making excuses for them! this next business day, i do plan on filing a suit against them. your attny general, your mayor, a hired attny, the better business buerau and comsumer compaints can help you. all you have to do is just DO IT! help yourself and help millions of people who have complained about this company. lets get a company all over that actually care about their customers in providing the services we need to run our small hobbies, businesses, gaming and communicating with family and friends! if you dont do it, then they continue to ROB us!

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S-D-G
Bentonville, US
Oct 26, 2010 5:53 am EDT

Well it's not all NC loseing the internet several times a day, it's happening in Tn. as well. I'm really getting tired of having to re-set the dsl all the time. If they knocked off the bill for as much time as you loose waiting for the internet to come back on our bill would be a lot smaller and I bet they would get off their butt and fix the problems.

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CenturyLinkJoey
Greenville, US
Sep 15, 2010 9:40 am EDT
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D. Margolis and Boxhed,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the issues both of you have had with our company. I'll be happy to look into them for you all. Just email your name, account number and reference your complaint on this website. My email is Joey@CenturyLink.com. Thanks.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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10:15 pm EDT
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CenturyLink slow service, time outs, page can not be displayed

This is a warning to everyone.
Do not get centurylink for any service.
I ordered internet service on june 13-2010
It was running good for about two weeks, when I would try to open my browser it would say, timed out, page can not be displayed, or be so slow a dial up connection would be faster. Here is the fun part, they admit they are having a problem but would not let me cancel the one year contract without paying a $99.00 fee. After calling them six times and a total of three hours on the phone they still refused to cancel my contract. One of the people I talked to was a manager named stephany. Everyone should read the contract before getting internet service. I made a complaint with the bbb about this problem and every else should do the same. Here is the link.
Http://www.Bbb. Org/
It`s easy to do and they hate to be put in there. When filling out the form try to find an address for the corporate office of centurylink, you will get better results, just google it.
I needed internet so I got brighthouse, only 768kbs but is very fast. $19.95 for the first six months, then it goes up to $26.00 for the next 6 months. It`s a lot faster than dsl from centurylink.

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5:33 pm EDT
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CenturyLink service issues

Trouble, Trouble, Trouble... it never ends with Century Link...
Stayed home all day last Monday, Aug 23, 2010, for 2 repairs, Brad arrived, did repair and service failed
about an hour after he left, second group came in the afternoon, said they ran a line
and we should not have any service issues. Joey from Century Tel read my complaint
on Complaints Board and emailed that we would get a credit on our bill and to let him know
if any other issues. Today, Monday, Aug 30th, and I cannot use the remote to turn the TV
power off or change channels. Phoned tech William [protected]) this afternoon, he said that
I changed the remote from another TV, then told me if, I want the remote reprogrammed, we
would have to be charged. No way did I change out any remotes, my husband has been on a
business trip and I have not taken the remote off the coffee table. I don't think we have ever had
one month with decent service from Century Link ever. The most horrible company, I have ever had
cable, internet or phone service with in 0ver 30 years and many states. Going to have to get a new company,
that can provide cable TV, internet and phone service. Margaret Belcher - [protected]@yahoo.com
Century Link Account #[protected]

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whtley birth
Tarboro, US
Dec 31, 2010 12:21 am EST

i am a century link customer ihave internet and telephone no digital and the charges are terrible if you purchase it should come as abundle or one price not two or three prices and add interest and if you purchase long distance international should come with it you might have achild in the military there or live in international country so iknow that customer service charge what they want they have the authority to do so that nt right for people to pay so much

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whtley birth
Tarboro, US
Dec 31, 2010 12:06 am EST

iam a cenyury link customer and they charge for services that ithought that comes with apackage deal i have internet and telephone but dont have any tv service and likev long distance ithink that internatioal should come with the deal an d should be able to call anywhere you want to for alow cost thats arip off suppose yoyhad family achild you want to call them at any time qand allthat interest should be caught off they told that they will work with me they dont thay charege us too much money or interedt ona bill but soime of the customer service tell you one and do another they hsve the authority yt

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5:34 pm EDT

CenturyLink they don't care

I called Centurylink's customer service number on Wednesday, August 11, to report a problem with my phone line. After a 20+ minute hold, I explained my difficulty. I was then transferred to someone else in another department. After explaining my difficulty again, I was transferred to a third individual. After explaining my difficulty AGAIN, I was put on hold. Moments later, the call was disconnected.

I called back. After another 15+ minute wait, I explained my difficulty to another "customer service" rep, who assured me that a Centurylink repairman would be at my house the next day between 8am and noon.

I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the "customer service" rep told me that it would be Friday between 8am and noon.

Again, I re-scheduled all my appointments and spent the day waiting. By 5:30, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday.

I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today.

I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call.

I am convinced that Centurylink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town.

This is not the first time I have had problems with Centurylink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have THE WORST customer service of any company I have ever written a monthly check to.

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century link is worse than awful
, US
Mar 30, 2014 11:17 pm EDT

It took 20 phone calls and 3 weeks to get my internet & phone hooked up. I realized after the first 10 days I had made a terrible mistake. Wrote to corporate, they ignored me.

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3:24 pm EDT
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CenturyLink extremely slow internet service

I was a first time computer buyer and needed an internet service for my new computer. Unfortunately I had no idea about internet service and, living in rural Missouri, only had a few choices. Unfortunately I picked Century Link because they offered the lowest rate. After getting everything hooked up and operating, I subscribed to Netflix which is the most awesome service available on the internet. I tried to stream Netflix to my house but was constantly interrupted and the streaming would stop, then start again in a few minutes or a lot of minutes. I contacted Netflix and they determined the speed of my so-called Century Link High Speed DSL Internet to be about .48 mpps. Netflix advised that they needed to run at 1.5 mpps which is not too much to ask for. After contacting Century Link several times (Their administrative section is typical and imposssible to reach and deal with) they told me there was nothing they could do as my internet would only run at .5 mpps. This is slow-speed internet and it totally unacceptable. Please do yourself a favor and stay away from Century Link at all costs.

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Cynthia11828
, US
Jun 06, 2022 1:53 pm EDT

We live in a valley. Can't get any sort of cable service, only internet we could get was CenturyLink or some other random company. I work from home, so I need my computer. There are days when I have to reconnect my internet up to 40 times! Today, it's almost 2 o'clock and I've already re-connected it 20 times.

I'm so sick of this non-service! My work takes me 1/3 longer because of all of this bs. Can't wait until the fiber optic comes thru our area. I'll be disconnecting this forever.

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Kathy Smallwood
, US
Dec 20, 2022 11:16 pm EST

Go with STARLINK! After 16 years of crap service we are done! We can now watch TV and do Zoom meetings, my kid can play and download video games! (A miracle). 5 cellular phones and NO dropping signal! The kicker? It costs us less per month than CenturyStink! We are very rural so Century Link was the only choice for us! Not anymore!

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Speedslip901
Albert lea, CA
Apr 06, 2022 3:16 pm EDT
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Here we are in April 2022 and the same issues with century link are alive and well, slow internet, simple 3minute music videos can't play without a few pauses to load. And forget about movies, or even logging into yahoo and facebook, unless you have 10-15 minutes to spare, no excuse for this dial up 1999 type speed/service. Contact century link and you get no help, but they will conviently offer to upgrade your speed at a higher cost. Its a scam in my opinion. They slow things down in order to later bilk millions via upgrades. Smart people should bond together and file a lawsit. My advice to anyone reading, avoid century link at all cost, terrible service, terrible customer service in terms of only offering paying to upgrade to maybe things.

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CJHusky
, US
Oct 14, 2020 12:11 am EDT

I pay $60/month for 3Mbps download speeds. At times it can come somewhat close to that (say 2.2 Mbps), but then it will swing down for hours if not days on end to around 50-70 Kbps. You read that right; this is dial-up modem speeds from 25-30 YEARS ago. I live in King frickin' County Washington, the most populous County in the state of Washington and I've been trying to contact the Washington State Broadband Office about this. There are neighbors right around me with 40-50Mbps speeds, but they tell me those are all used up, so this is what you get. Inexplicable that I can't seem to get an accurate engineering report, which will truly evaluate what in the world is going on.

I'm paying for a service that is wholly suboptimal at best.

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Emma_W
, US
Oct 28, 2019 6:20 am EDT

Thanks for your suggestion. recently I was thinking to get internet package from
centurylink
now I will research more about other internet service providers.

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Pahnert
, US
Sep 22, 2018 5:49 pm EDT
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My centurylink is horrible. I can't even watch a show on netflix without it stopping and saying to try again later. When I'm on a secure website I get knocked out 3 or 4 times an hour and have to log in again and again. I guess I'll start looking for a new provider.

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Charles Hollingsworth
, US
Aug 24, 2018 8:53 pm EDT

Hell i live in fayette, alabama i called and told centurylink to shut me the hell off, they did not shut it off but instead let it run up a 600 dollar bill then shut it off and it has been in collections as i refuse to pay. Hell that is what att and directv does, but anywho i'd call in about slow internet they sent someone out it sped up and a week later back to a crawl and going in and out. i don't mind paying if the [censored] works as advertised but running a 600 dollr bill up on me after i told them to shut the [censored] off.

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Debrah Donner
, US
Sep 22, 2017 12:26 pm EDT

Have been using CL for years, as we are in a rural area and not any competition besides going with a dish company. The internet speed is slow much of the time; only occasionally do we have fairly well speeds, but it has never been up to par. People all around complain to no avail. Most of the time it is recorded answer: we don't see any issues with your service. ! I am presently checking into a company out of the bootheel of Missouri, that has service just a few miles east of here in another rural area. The customers are very satisfied. Right now I am paying for a land phone, internet, directtv and a dinky service fee that you can only use about once a year! I have no complaint with the service reps who have made many trips to check things out or exchange devices. I just don't believe this company knows what they are doing, or else they don't care. Today my speedtest was as follows: Ping 90 Ms ; Download Speed 0.41 Mbps; Upload Speed 0.21 Mbps! I am paying for a higher speed than this poor excuse! Also I am having time outs with iPhone and my TV when using the smart apps and programs, such as Netflix. It is time for a change.

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Timothy Huckabay
, US
May 27, 2017 11:27 am EDT

CenturyLink is engaged in consumer fraud. The company is not providing the DSL speeds to customers for which they pay. While the speed test on CenturyLink's own web site indicates a customer is getting the contracted DSL speeds, any other test elsewhere on the Internet shows that they are NOT. This means that CenturyLink is paying for lower-quality connections to the Internet backbone than what are necessary to actually supply the DSL speeds to customers for which they pay; yes, the speeds to CenturyLink itself (i.e., directly between the customer's DSL modem and CenturyLink's local facility) are in accord with the contracts, as soon as a customer tries to go beyond those CenturyLink facilities (as all actual Internet traffic does), the speeds drop dramatically (e.g., compare the speeds you get at "https://www.speakeasy.net/speedtest" with those CenturyLink's own corresponding speed test, and you will see that the former are dramatically lower than what you are paying for). This is evidence of consumer fraud, and worthy of a class action lawsuit against CenturyLink.

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Kent Keller
, US
Feb 04, 2017 6:22 pm EST

centurylink makes a big deal with there so called high speed internet and heck they cant even provide a 1.5 mb line it just a .05 kbs most of the time email unable to send or receive leaving me in the dark ages of time look its 2017 and i still run a less then dial up here in mills county iowa and they dont even replace the old phone lines that have no insulation on the wires and short out and not even protected from elements, support hangs up and calls ya name and tells you to do perverted stuff as well. I find this company is the worst company and even make me even pay for a line chage that i dont see they have done anything in my area for almost 6 months no power to new d slab and no wires in the pvc piping to a new d slam i believe a sting that has cuts in it with out cups will not work used that in school 40 yrs back an it still bad signal in any distance. 60.00 dollars for dail up net is just to much for a disable american vet to pay for something that to work but the centurylink company is 30 yrs behind the times and there tech are at the same speed and over sales the d slam and there servers so it crashes and kicks you to a craw . thanks centurylink for putting me in the dark ages. man with 2 rocks beating them to make noise works better then centurylink.

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user1630292
, US
Jan 23, 2017 11:26 am EST

My internet goes in and out for months now, this service sucks. Century Link hasn't replaced their lines in 15 years and I am paying for a service that is trash,

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CenturyLink repair service

I called Centurylink's customer service number on Wednesday, August 11, to report a problem with my phone line. After a 20+ minute hold, I explained my difficulty. I was then transferred to someone else in another department. After explaining my difficulty again, I was transferred to a third individual. After explaining my difficulty AGAIN, I was put on hold. Moments later, the call was disconnected.

I called back. After another 15+ minute wait, I explained my difficulty to another "customer service" rep, who assured me that a Centurylink repairman would be at my house the next day between 8am and noon.

I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the "customer service" rep told me that it would be Friday between 8am and noon.

Again, I re-scheduled all my appointments and spent the day waiting. By 5:30, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday.

I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today.

I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call.

I am convinced that Centurylink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town.

This is not the first time I have had problems with Centurylink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have THE WORST customer service of any company I have ever written a monthly check to.

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auroranorth
goodman, US
Jul 05, 2011 2:04 pm EDT

almost 24 hours ago i wrote above still no response, people can call in but i cannot answer, or call out

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auroranorth
goodman, US
Jul 04, 2011 2:42 pm EDT

3 times in the last 2 weeks the internet has been down for ovver 24 hurs each time, 12 days in the last 14 the phone li e varies from good to unusable, repeated calls to 611 repair services accom plish nothing

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CenturyLinkJoey
Greenville, US
Aug 20, 2010 2:07 pm EDT
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O2,

My name is Joey and I'm with CenturyLink. I'm terribly sorry to read about the trouble you've had with our company. I'll be more than happy to offer my assistance to you. You can email me anytime at Joey@CenturyLink.com. Just include as many details as possible and we'll be glad to help. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink technical support

Centurylink has the worst customer service/technical support in the universe. Seriously, I have had 4 weeks 3-4 hours per day talking with one incompetent person after another. They all are from the states and all are friendly and have good English. However 90% of the time you are speaking with someone who has no clue on support, it's like they hired taxi cab drivers to become DSL experts! The support has come to the point that the phone people get to a point where they cannot help so they just hang-up and force you to call back, wait another 20 minutes or so before talking to another taxi driver!

The latest round of support does not even compare the first round with the actual monthly charges. I was lied to about the monthly amount and the length of contract. I was told that I would pay 44.95 per month with a 12 month contract or 54.95 for a month to month contract, then while talking with someone in support they told me I was on a 79.95 three year contract! If I had a choice I would cancel everything, but I need internet to run my business. It's just a shame that a company so large can have so much incompetence! I don't think anyone intentionally lied to me, but the middle managers all have different agenda's and information, so the person that talks with the customers has no clue on Centurylink policies, prices or support.

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CenturyLink - disconnection fee

I was a customer of CenturyLink long before there was a CenturyLink. What I mean is, I was a customer of Earthlink, which became sprint, which begat Embarq, which begat CentruyLink -- a very long-time IP (about 15 years or so). Anyway, I recently switched to Comcast. For better, or worse, their bundled prices were FAR lower than centurylink. On the phone...

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CenturyLink dsl internet

Lately over the past 2 months between the hours of 8PM EST - 12AM EST, Centurylink's internet constantly disconnects. 1 night alone within a 1 hour time frame I recorded 18 disconnects. The dc's coming in spurts of within seconds to minutes of each other. My wife and I have already contacted customer service and they were not helpful at all. Contacted an actual Century employee/installer and stated this was a regional issue that needed to be corrected out of Tampa. I've read websites (dslreports ex) to and researched that many other Centurylink customers have experienced the same problem from Florida all the way up to the Carolina's. My wife and I have no problems with disconnects or the internet until 8pm - 12am est. This is obviously prime time for the majority of internet users and there seems to be a serious problem of bottlenecking that needs to be addressed by Centurylink. This is an unacceptable issue that needs some serious attention. To not to be able to log in and check email or do anything remotely internet related is unsatisfactory.

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Wronged Comsumer
El Mirage, US
Jul 16, 2012 4:34 pm EDT

I have been having an issue with my inter net connection. For almost a month I have been calling and being told the issue was fix. Finally, the issue was corrected and my inter net is working. Several times, the employees have tried to force me to upgrade to fiber optics. In spite of my telling them that did not want to do so, I was sent a new modem. I did not request it. I have called several time and been called everything from a cheat to a liar. By law, I am allowed to keep the modem and they cannot charge me for it.
Q. Am I obligated to return or pay for merchandise I never ordered?
A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.
FTC website (http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro15.shtm).

Everyone I spoke to at Centurylinknk treated me like a criminal. I didn't request this modem be sent and all I was looking for was someone to admit that they made the error and would help me return it at no cost. I don't believe that was too much to ask for.
I was repeatly told that I HAD to return it or I would be charged.

This issue has cost Centurylink a long term customer. I guess customer service doesn't matter any more.

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TheThinker
Sorrento, US
Aug 27, 2010 10:09 am EDT
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I too unfortunately use Century Link for internet access. After doing some digging I found out that this problem is State wide. The issue comes from bandwidth. Too many customers on outdated systems. I have been told by the upper level management (which took me days to finally reach) that full service will be restored by September 2nd or 3rd. Call and insist upon a full months refund. Stick to that mantra and you will be credited.

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CenturyLink impossible to get service

Here's a copy of the email I have just sent to the CEO of Centurylink telco. Next stop, FCC!

Dear Mr. Post,

I have spent over a month, and well over 10 hours on the phone to various departments at your company in a vain attempt to get telephone service set up for our new home in Greeneville, TN.

My first contact with your company was on July 4, to set up service on August 2. I was assured that this was PLENTY of notice. It would be no problem at all to set up service that far in advance on our newly constructed house. ...So we arranged for our electrician and security systems people to meet us on August 2nd to tie everything in. ... Did I mention that my husband and I took a day off from work to drive 5 hours from Atlanta to Greeneville to do this? Did I mention that electricians get paid by the hour to sit there and wait for telephone people? Well, there you have it.

August 2 comes and goes, no service call, no explanation. August 3, still no service, no explanation. August 4, finally reached someone at your company who could read! (Joy!) "Oh, someone cancelled this order. So sorry. Don't know why. We've had some problems with database conversions since we merged"

Really? This from an NYSE listed phone company with illusions of becoming a communications company?

But wait. Have no fear... on August 4, four different people, with different levels of competency and literacy, assured me that on August 6 there would be service. "Yes, we understand you're not there. Yes, we have your cell phone number, just in case. Yes, we understand this is new construction. We understand that you already paid once to have an electrician twiddle their thumbs all day. We understand that there is no cell reception at your location, so having a land line is kind of important and we are obligated by law to provide it if you request and pay for it."

Care to guess why I am writing to you today?

Someone... someone likely drawing a salary from your company (from your shareholders)... scribbled a note that no-one in your company can presently decypher. If you're curious, try it yourself! You can look it up under our potential, someday, maybe in the future, number of xxx-xxx-xxxx. That should be fun. As a result of said note, the project was put on hold until August 20th. No-one bothered to call. No-one bothered to contact the writer of the note to say "what the %$# does this mean"? Today I spent over an hour just to get someone to admit it.

Tell me, Mr. Post, is Centurylink a company I should be happy with? Or does CTL deserve its very own "centurylinksucks.com" web page or facebook group? Should I tweet your list of analysts to see if they can help me out? Or will someone finally do something that shows a shred of competency? How hard is it to get phone service?

I'd like to hear from you.

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CenturyLinkJoey
Greenville, US
Aug 13, 2010 3:13 pm EDT
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My name is Joey and I'm with CenturyLink. I'm terribly sorry to read about the trouble you've had with our company. I'll be more than happy to offer my assistance to you. You can email me anytime at Joey@CenturyLink.com. Just include as many details as possible and we'll be glad to help. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink - horrible customer service

This company is terrible and their customer service is the worst we have ever dealt with. We have phone line and internet service with this company. We recently changed from residential class to business class due to constant outages all day on their residential service. They guaranteed us no down time on the change over, but that is complete bs. Yesterday...

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CenturyLink no customer service

For several months now, I have been calling the customer repair "service" number in an attempt to have a problem with my service corrected. Nothing gets resolved and I have just spent almost 30 minutes on hold. I finally got a number online for the executive offices and was told by the Kay, the switchboard that she would only "agree" to connect me to customer service...are you kidding me? This company needs to do some serious training !

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about done with centurylink
Raymond, US
Nov 28, 2011 8:47 pm EST

Oh, and get this...one time I supposedly talked to a real supervisor (when you ask to speak to a supervisor, they don't always send you to one, they send you to a co-worker who claims to be a supervisor...they lie non-stop. I've also gotten sent to another department, and even though I was yelling by this time and not swearing, got hung up on anyway), the guy is telling me how bad the connection is, it must be my cell phone, etc. I said, "IT'S NOT MY CELL PHONE, I'M USING YOUR [censored] SERVICE! THIS IS MY LAND LINE!" He was silent for a bit before he just said, "Oh. That's not good."

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about done with centurylink
Raymond, US
Nov 10, 2011 9:26 am EST

Ahhh...you've had them hang up on you as well? I don't know how they stay in business, let alone afford to buy up more businesses!

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MikeInMissouri
Napoleon, US
Sep 13, 2011 10:53 pm EDT

I am filing a complaint with the Better Business Beureau and it seems that CenturyLink doesn't want want me to as they are blocking the site. I can access it from another ISP, but not from theirs! I am doing my best to forward my complaints to the executive board, but their contact information seems well hidden, and customer service refuses to get me a supervisor repeatedly, and then that supervisor (after I've been hung up on a few times and wasted more hours on hold) refuses to get their boss. Very aggravating!

Poor customer service, poor performance, outright lies, refusing to provide agreed upon services, potentially fraudulent billing practices, etc. The BEST thing about them are the two or three local field technicians that try their best, but are hampered by the horrible business practices and support from corporate. If I had a viable option OTHER than CenturyLink, I would take it, even at a higher cost.

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sexyshinx
Newberg, US
Sep 22, 2010 3:17 am EDT

how do you like them apples

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sexyshinx
Newberg, US
Sep 22, 2010 3:16 am EDT

oh and centry link joey i have had to clean up your companys dsl more then 5 times in the past mounth becuase she could not get ahold of you guys and she did not want to wait a half hour to be transfered to some one i am a nateral at the internet and your sloppy internet spotty conections so when do i get paid for your techs job?

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sexyshinx
Newberg, US
Sep 22, 2010 3:12 am EDT

cenerylinkjoey

the like it matters i don't have an account under you my mom dose so if you think your better then me and have to give me an attatude on line you get nothing from me so the awnser to you question is out of my hands i don't have the info you reqire as well anything you need from me is nothing you act snotty and that is what you get the golded rule. why not look it up don't put you nose in stuff your not part of espeshally when it kinks your stiyle and how do i know your not hbs billing servise trying to get an email from me i don't listen to shrewed ignerant people. espeshaly when fraud has been comited if you want to be part of the fraud investagation i will tell my mother becuase co-conspirtors who play a part in fraud gose down with the person who caused it. espeshally id theft care to argue now your ethic's are ill tempered and premature. and how do you know if i don't have a deploma in crimanl law? my mom said she would bring the bill me but i told her i don't need the account number or her scoial sacurity number just where it has my name on it from streaming flix. so dose this awnser you 4 year old attatude.

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CenturyLinkJoey
Greenville, US
Sep 21, 2010 3:44 pm EDT
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likeitmatters and sexshinx,

I'd also be glad to look into your issue for you. Just email me your name, account number and any details you can provide. My email is Joey@CenturyLink.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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sexyshinx
Newberg, US
Sep 21, 2010 2:08 am EDT

my mother had hbs billing servies bill her on this line in her daughters name and her phone nomber when i called the compony the played back my number to me i if you get this call the san antonio police [protected]

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likeitmatters
, US
Sep 21, 2010 1:37 am EDT

Centurylink is awful. DSL internet service is spotty. Don't even bother calling their support -- what a joke. So much for customer service in our lousy free market system. I've gotten better customer service from the post office and (believe it or not) the IRS with some amended tax returns. In my rural area the only other alternative is cable internet which is down just as much as Centurylink -- thank heavens for wireless internet via smartphone.

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MichealSavoie
, US
Aug 18, 2010 6:11 pm EDT

Wow... I see I am not the only person to find that Centurylink sucks in the DSL delivery department.

I have had DSL for the last 30 days, and have yet to go 2 hours of continuous uptime. The thing that really sinks my battleship is that two computers in my house have no problem with it at all... they are running Windows 7. My Vista and XP machines are spotty at best. Sometimes my sites come up instantly (more often they time out) but they do not seem to ever be consistent. I can connect one time, and then I'll click a link on the same domain and end up timing out.

I have spent countless hours with support, and all I ever get is disconnected (because my cell phone loses the signal when they make me reset the modem which also powers my AiRave Cell Phone booster) when they make me reset the modem... Nobody ever calls me back, even though my telephone number is associated with my account. When I call back in, I get someone new, and have to start all over with them.

My connection speed used to be horrible, but I was using an unsupported modem and router. So I agreed to lease a supported one from CenturyLink. Once I was set up and still had problems with my speed, I called customer-no-service again and had a repairman come out. He found speed problems and attempted to correct them. Performance increased somewhat, but not to the speeds I was paying for.

I called again, and they again sent a repairman. When he arrived, he tried to tell me my cookies were the reason that my sites did not load up, and he wanted me to clear my cookies... I like my cookies. I refused. I told him that he had been sent here to help me solve the speed issue and to leave the cookies to the local bakery. He found that one of the wires in my "pair" was open, and he fixed that. But while the speed improved, the intermittent domain resolution issues were not getting better.

I called support once more... we hard coded DNS server info to the router... that only marginally helped. So we hard coded the DNS info to the network adapter settings, and had limited success... unfortunately, it was after I hung up the phone with him that I realized that I must have been in a "working resolution" cycle and that within 20 minutes, I was back to having bad resolution of domains.

I believe the problem to be hardware related, since the modem has no issues speaking with Windows 7 computers, but seems to leave out some of the information it is sending my Vista and XP computers. But each time I call support, I have to start over again with the cookie cleaning...

Leave my damn cookies alone! Just fix my problem.

Micheal

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CenturyLink pathetic service and overpriced services

After about 6 hours on the phone today, our phone battery even died, we have called time warner cable and are switching over to their services within the week- bundling our tv, phone and internet will save us $100 with twc. We are still at this moment on the phone with centurylink trying to get our internet running. After an apparent outage last night, we lose connection every 10 minutes or so for about a minute or two. This makes it impossible to do any conference calling, streaming etc. They can't fix it, they have no clue-we've gone through 2 modems and nothing. They can't even figure out how to test the line-the one woman was so stupid she just transferred us. I don't know why they make notes on the account as no one reads them -they continually ask the same thing over and over. I am done with them- had them for 7 years and august 7th i'm done with them. I would suggest NEVER using them. They have changed names from sprint to embarq now to century link-that should say something. pathetic...

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CenturyLinkJoey
Greenville, US
Jul 30, 2010 10:20 am EDT
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kerimo,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. Our team would be more than happy to look into your issue. Can you email us your name, account info, and reference Complaintsboard.com? Our email address is Reachout@CenturyLink.com. We've been helping customers on ComplaintsBoard.com for over two years, so please let us know what we can do to help. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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CenturyLink incompetent company

This is a totally incompetent company. Avoid like the plague..They have no professional ethics. Customer service sucks big time and they cheat customers. They openly debase other service providers by pointing out false negatives. They even charge you a false $200 cancellation fee even when you did not have service installed in the first place and you canceled because they could not get you connected. The customer service is bad. They put you on hold for hours and then hang up after the wait. How can a company survive with such bad ethics?

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CenturyLinkJoey
Greenville, US
Jul 30, 2010 10:39 am EDT
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JamesHouston10,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. Our team would be more than happy to look into your issue. Can you email us your name, account info, and reference Complaintsboard.com? Our email address is Reachout@CenturyLink.com. We've been helping customers on ComplaintsBoard.com for over two years, so please let us know what we can do to help. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

ComplaintsBoard
S
9:35 pm EDT
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CenturyLink terrible customer service

I currently receive phone and DSL services with Centurylink/Embarq. I've never had any issues with phone/internet services until recently. Due to an early Friday morning thunderstorm my Internet service went out.

Tech support was notified that same day regarding this matter and scheduled for a repair tech to come to my house on Tuesday between 1-5pm. I called them on that day to find out the status of when the repair tech would be arriving. After being on hold for 40 minutes, I finally spoke to a representative who couldn't help me. She stated that "there is no way for me to get in contact with your local tech due to our system."

She transferred me to another department and I was placed on hold for 50 minutes. I gave up and called later with the same results. The repair technician never showed up that entire day. I called support that same evening to find out why no one showed up to my residence and got no help from that representative. He transferred me and during the process I was hung up on as well as being on hold for a hour and half.

I finally spoke to another tech who said that he would put in another work order, since there wasn't an order put in from the begin with. This is not true because I have a voice mail message reminding me of my Tuesday appointment and the other reps confirmed that appointment was scheduled for Tuesday. He put me on hold for 40 minutes and I was again disconnected. Due to the stress, I called again the next morning on Wednesday around 5am and the tech put in a new work order for that day. This inconvenienced me because I had to take off work early for something that was supposed to be repaired the day before on my scheduled day off.

That afternoon, I called again due to my mistrust of this company to ensure that my appointment was scheduled. I immediately requested for a supervisor and had to wait 30 minutes. The supervisor placed me on hold for 25-30 minutes and got intact with the actual repair tech. The supervisor assured me that they would be out this afternoon "after the repair tech's lunch break."

The repair technician showed up and replaced my modem, which was the cause of my internet disconnection. When asked why no one showed up on my scheduled date Tuesday, he stated that they were very busy and behind due to all repairs. I believe that response was very unacceptable. I understand that they're busy and behind, but there is no excuse to have me waiting all day for no one to show up.

If repair was unable to come that day, then they should've notified me. I'm very frustrated with this terrible and incompetent company. Due to this experience I will be dropping all services from them once I establish new internet service elsewhere.

This mistreatment of customers must stop. I have never seen unacceptable service like this in my life. It's completely indescribable.

Read full review of CenturyLink and 15 comments
Update by SteT05
Dec 27, 2010 10:55 pm EST

Stealth Pilot,
You should take your own advice...use common sense kid!

Update by SteT05
Dec 27, 2010 10:48 pm EST

Former CS rep,
That's funny that you mention how you experienced abuse from your PAYING AND CHEATED customers. Well I have a solution for you. First of all, if you and the other customer service reps had some brains and common sense then maybe your customers wouldn't have to resort to yelling at you all. Lastly, if would probally benefit YOU and your FORMER colleagues to educate yourselves in your line of business. You know, it's very frustrating talking to a bunch of stupid idiots like you who lack major brain cells. Oh and for the record do us all a favor and never return to customer service again!

Sincerely,

The disgruntled customer

Update by SteT05
Dec 27, 2010 10:30 pm EST

April,
Sorry about your issues and I know how you feel. If you don't get the issue resolved you can pm me. I can give you the number of the person that was able to get my problem resolved.

Update by SteT05
Dec 27, 2010 10:28 pm EST

Highspeed internet user,
I hope everything continues to work fine for you because Centurylink is a pain in the rear when your having issues. Service was wonderful when Embarq was running the company. Now it's the opposite.

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windmillcharger
Seward, US
Feb 08, 2013 11:00 am EST

More Century Link complaints
Century Link - Beware, they don't keep their word
Century Link - Lack of Service Down Time
Century Link - Buried Costs
Century Link - Ignoring Power of Attorney
Century Link - Way overprices
Century Link - Ignored Request to Disconnect Services and still getting billed.
Century Link - Broadband availability
Century Link - Century Link is the WORST Cost my company business
Century Link - Double Charge
Century Link - ripped off

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windmillcharger
Seward, US
Feb 08, 2013 10:58 am EST

Do not believe the High Speed Internet Hype as that is just what it is, Century Link is in my opinion a cookie cutter company. We used to have really good internet service with them we had 7 meg upload & 7 meg download speed and it was really fast, now we are stuck with what they call 12 meg but really it is only a down load speed the upload is not even close to .5 meg and if your program requires 2 way service than it locks up and crawls to a halt . Very unhappy with this. They are going to roll out a not new service called Prism which will be internet TV & Phone all in one, well its not new Qwest had it in Phoenix called VDSL which worked. Sorry but Cookie Cutter Co's do not work, I want Burger King Phone Co. OK! I want it my way, but they don't even offer it Hell they don't even offer Customer support.

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JoshDAW
Nampa, US
Dec 01, 2012 2:01 pm EST

I just ordered service from centurylink last week. Initially, I called them and they quoted me 45/month with a 5/month modem fee. I called back the next day and they quoted me 50/month with 6/month modem fee. I then saw a deal for 30/month with a 6/month modem fee, and jumped on it. They sent me the modem promptly but then called me to tell me that the 20mbps speed that I ordered wasn't available, 6 days after I ordered it, and after I had already received the modem. I informed them that my landlord who lives on the other apt in my duplex had their 20 mbps service, so I was completely sure that they offered it in my area. The customer service rep started to get defensive and elevated her tone while telling me that she couldn't do a thing about it. My only options were to pay the same rate/month for the 1.5 mbps speed and then upgrade to the higher speed a few weeks later or she would place my order on hold, meaning that they would pass on my issue to their engineers next week, and then "expedite" my hook up, which would take 5 more days.

Despite the fact that your customer service representatives seemed to be offering different rates everyday, I was initially happy when I called at the right moment to get cheaper service. But only 1 out of the 4 customer service representatives that I have spoke to were helpful and friendly. Unfortunately she was the one that screwed up my address in the system, which is what lead to my current problem. Centurylink needs to get their act together if they want to keep my business.

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tassbanks
Lehigh Acres, US
Jul 19, 2011 2:28 pm EDT

Ive had nothing but problems with century link! there communication suck ###!

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laughingbird
, US
May 02, 2011 1:50 am EDT

Joey, I don't think you really exist. Just like all these complaints are unfounded. You never get a Tech that fixes the internet longer than 12 hours tops. I have had a service man out here 4-5 times now, thats not counting all the calls to techs. I have replaced lines, cords, routers, I have even replaced the computer now. Your service hasn't got any better, but I have new electronics. I am in a area that only is offered 1.5. Thats not asking for much. I'm lucky if I get .15. That translates to a one hour TV show on Netflix taking about 2 and a half hours to watch. I came to the conclusion that the Attorney General is the only place left to complain. Noone else wants to tell me why I have to pay for something that I never get. No matter what time of the day it is we have never had 1.5 We now do the speed test on the same sight the repair guy did and the numbers are not any better. Other Business's have to give you what you are paying for why not CenturyLink! If I Sound mad its because that is all you are selling me.

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DianaHolden
Las Vegas, US
Apr 22, 2011 6:53 am EDT

The Problem with Stealth's solution is that there is NOBODY at Century Link that we can get thru to to get anything done because you and your supervisor cant do a damb thing and I cant seem to get past you to someone who can. Every time I call I am told they will fix it and then it doesnt get fixed. Like for instance. I turn on a business line...call the business dept for a freaking business line. I tell them to call it Prizm Paint and Drywall, Ltd. I want it to show on my caller i.d. NOT MY NAME because it is a business. I stressed it and stressed it and asked are you sure you are doing this correct because I dont want my name to show up. Well guess what my caller id has my name and they spelled Diana ...Dianna.. which drives me freaking mad...then I call and the next rep says he will fix it and it updates at midnight and worst case it will be 24 hours to reset. So here I am 48 hours later it still says Dianna. So now I call and they say ...oh now its a repair issue and they have 72 hours to respond...(so on Monday when I call what will they say?) HOW FREAKING HARD IS IT TO SET UP A PHONE LINE! IS IT NOT DATA ENTRY? And you WONDER why everyone is cussing you out? Because we call and you cant do squat? and your supervisor cant do squat? and I cant talk to the one you say I should talk to because I cant get passed your supervisor. and you all say I am sorry you feel this way about the company? FEEL THIS WAY? This is not a feeling this is a ridiculous system! Diana

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CenturyLinkJoey
Greenville, US
Feb 14, 2011 2:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Denise,

I'm also sorry to read about the trouble you're having with your service. If you email me at Joey@CenturyLink.com with your name, account number and reference your post here on Complaintsboard.com I'll be happy to look into your issue. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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Denise Minott
Apopka, US
Feb 13, 2011 5:54 am EST

I've had internet service with centurylink for 2 month now. I have had nothing but continues drops of service. We are a family who does a lot of school and office work online. Due to the high volume of work, centurylink service is not realiable. I am afraid to do my exam on line for the fear of failing because of continual drops right in the middle of intenet access. I do not believe that centurylink have done their research. I live in an older apartment complex, in which the phone lines are not up to date., not compatiable . If a company can't provide a good product why sell it . Fustrated consumer
Denise M.
apopka florida

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Former CS Rep
, US
Dec 22, 2010 1:15 am EST

I used to work for this company taking customer service calls. Despite being in the service industry for thirty years I had to quit after 6 months. I have never in my life endured the abuse from customers that I received from this company. It is staggering the people who think that by screaming, bullying, and intimidating a customer service representative they can somehow get what they want sooner. For the of reps and customers alike, I leave you with these reminders:

1- We are not stupid. We have to go through rigorous training on complicated systems and cram as much information as possible into a short period of time. Believe me, stupid people can't comprehend it.

2- We do not sign on to work with the intention of being difficult or ruining your day. We are extremely limited, again I say EXTREMELY limited in what we can accomplish for you.

3- Your temper tantrums are worthless and will accomplish nothing. We can do what we can do and nothing more.

4- The supervisor you're demanding to talk to will do everything in their power not to take your call. They're not empowered in any way to expedite your phone repair. The only power they actually have is over the rep you're speaking to, and will most likely find a way to get that rep to deal with you instead.

5- If you're calling from a cell phone, don't whine that you have no phone service. Hello? You're calling on a cell phone, so you DO have phone service until your land line is fixed. We understand you live a hundred miles from civilization and you might not get cell reception where you are. Again, it changes nothing.

6- And finally, please cut out the abuse. The phone rep is truly sorry they can't tell you what you want to hear. They don't make the rules or the conditions, but they do have to abide by them. If you're not happy with the service, complain to those in a position to actually improve it. Don't take it out on the person you're screaming at. They can't fix it!

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highspeed internet user
somewhere, US
Dec 07, 2010 3:40 am EST

I have centurylink and have never experienced any trouble with my service. I always have a spare DSL modem, in case of a thunderstorm so I can easily change it out for testing. You can purchase you own router/DSL modem. I bought mine on the internet. this way you dont have to pay the lease fee on the modem, which is 2 or 3 dollars a month. I have a 10 meg connection and it is superfast. and the price is very resonable. I like centurylink and would reccomend their service.

ComplaintsBoard
Z
1:27 pm EDT

CenturyLink service problems and billing errors

1) Qwest price for life isnt.

After a year on a "price for life" DSL and home phone service guarantee, our bill inexplicably increased $45 per month. Customer service was not able to explain how a price for life expires after a year of "introductory" pricing. They wer also unable to explain how to read the bill properly. Conventiently, all current packages were much more money then we were previously spending.

2) To lower the bill after a sharp increase when "price for life" expired, we complained about the sham bundled services price, and wanted a credit. Instead, they then removed all bundled serivces without our consent, causing us to loose services for 2 days. This affected business calls.

3) When we moved and tried to transfer our services to the new address. They said we would have service on a certain date. When that didn't happen, and we called to complain, we were informed that the order date was not a possibility and wanted to know who told us otherwise. The call center for repairs is routed to India.

4) We tried to upgrade our DSL to 5MBPS, we rarely get above 2MBPS when we run a speed test on the line. Quest says they can not guarantee higher speeds even though we are paying for the service.

Apparently there is no recourse when customers are scammed and lied to. I am not reimbursed for the time I spend on hold or being passed around from one extension to another. I firmly believe that this is a strategy to make consumers give up and just pay the bill so they don't have to go through any more hassles.

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DLC Member
DLC Member
Mobile, US
Aug 27, 2014 11:04 pm EDT
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Oh, I loved when they screwd us price for lifers

DLC Member
DLC Member
Mobile, US
Aug 27, 2014 11:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They suck and even as centurylink still suck

DLC Member
DLC Member
Mobile, US
Mar 18, 2011 2:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with you you should file at the Better Bissenes Breau

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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