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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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10:17 am EDT

CenturyLink Unsolicited calls

4/17/17 global crossing. I received a call from this number [protected], they didn't leave a message. I usually do not answer strange numbers anyway. I blocked the number and looked it up and seen global crossing and many, many complaints dating back to 2011. This is really unacceptable why these people aren't stopped. They need to be charged with harassment!

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asylum23
asylum23
, US
Nov 29, 2018 3:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

These people ARE the scammers, just google their dba name: Global Crossing Telemanagement, Inc. They Robocalled me from [protected] and left a message to call them back at [protected].

They have been in trouble and sued MANY times. Just look at them on Yelp, Google reviews and BBB. Yet they keep getting licenses, even once they declared Bankruptcy, and they keep on going, your name and # on the DNC Registry means absolutely nothing.

They have several other names, but they have hundreds of "locations", not really at those locations, allowing them to spoof all area codes in the US.

I got a Robocall, owe my state lots of money, but just give them my ss#! If you actually talk to this lot of them, they are from India and they are spoofing #'s.

Make a complaint or write a review on one of these sites. The ones there now are all Negative. They do have offices somewhere in the US, apparently NYC, so you CAN sue them in Small Claims Court. I highly recommend that tactic, it would be an amount PER actual call.

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E
11:23 pm EDT

CenturyLink internet billing

My internet didn't work one night and I called century link service department. They told me that my modem was outdated and they would bring me another one. Not only did they not bring me another one [ now I do not not not want another one] but they started billing me for a router and installation. Every bill I have had since then has been incorrect. I work very early in the morning and sleep during the day. I must get up in the middle of my nights' sleep and call their customer service to correct my bill. Sometimes it takes as much as an hour to finally get someone that actually knows what they are doing and get it corrected. The next month the same thing happens again. And again. My mobile phone company has never given me an incorrect bill in 11 years, what is wrong with century link? They are far more aggravation than they are worth. Never again will I sign another contract with them.

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12:57 pm EDT

CenturyLink fraudulent billing practice

Dealing with Century Link fraudulent billing practice

After having to call the Century Link customer service several times during my three month of contract with them so far, I am rather familiar with their fraudulent billing practice:

The background

I looked at Century Link's website for Internet-only service and decided to give sales rep a call to negotiate for promotions. Yes, after talking with him, I got $25/month before taxes and fees for $40M/month. I also got free tech installation. There went.

After that I received the billing by letters. The amount was something like $60/month after taxes and hidden fees and then tech installation was something like around 70 to 100 added as well.

I called and did live text chat with their first-tier customer service. No help. Their paid-job was to cost you time and make you tired. I decided to quit. They transferred me to the retention team. The retention team would solve problems quickly and apply any promotions if necessary to keep you from quitting.

I kept a text of the chat script with the retention team for the record of contract.

After the first month, looking at the bill again, nothing change, they applied some credits like tech installation but the monthly fees are the same. Most numbers are complicated and wrong. I called again, again the first-tier customer rep was just BS. They even read the wrong numbers and explained it wrong. Transfer to the retention team. Problems solved.

After the second months, the billing was wrong again. I just called the customer service rep and asked to be transferred to the retention team right away. I just asked them to look at their notes and compared with my bills. They were wrong. That is the time as of this writing. Will see if they mess up and hassle customers again.

There are lots of hiddden cost if you look carefully at their bills. Say, you need to pay by debit card to avoid 3% surcharge and so on. They acquired enough expericen of squeezing the customers.

The advice

Never get into business with Century Link in the first place.

They are going to hassle and waste your time and drain you out. Time is money.

But if you do get stuck in a one year contract with them:

Never waste your time to speak with the first-tier customer service. They can not do anything. Ask for evidence of all the record this they do not honor the contract anyway.

CenturyLink is in the league of customer-bullying old business models. Say, if they keep hassling like that and only 20% of the customers persist and 80% give up, they would make more than enough profit to pay for their customer service reps. What a stupid business model but it seems to work now for them.

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A
Abbey Joy Van Es
, US
Jun 17, 2017 6:44 pm EDT

new lawsuit for fraud billing

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C
11:01 am EDT

CenturyLink customer service/internet services

We called for internet service for our home in Wentzville, MO 2 weeks ago. We were told that they account was only in my husbands name and they could not help me. My husband then called and had added my name (wife) to the account since I manage the household. I then called was given an Internet connection date of Tuesday 4/10 and a 4 hour window in which the tech was to come out to our house and would call prior when they were close. I waited all day on Tuesday 4/10 nobody showed up nobody called. I called and spoke with customer service . Again they said that my name (wife) was not on the account and could not help me. And that no appointment was made!?! In addition I did not need to be home for my Internet connection as they did not need to come into the house. I was furious. The customer service rep had no notes in the systems from our conversation with the previous reps. Carol and Hugh Ridolfi 314-774-
7199

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1:01 pm EDT

CenturyLink vacation service - unauthorized charges for "restoral" of service!

I called Centurylink to request vacation service from Feb 24 to March 24 for my home phone and high speed internet. Technical service accomplished that (although did disconnect on the wrong date). Rep told me when I get back to call them to resume service. I called a day BEFORE returning but service was not on when I returned. I had to fight to get service restored on the day that was originally requested. My March 25 bill showed prorated subscriber line charges and prorated vacation number service from from Feb 25 to March 24, for a total amount TRIPLE my regular plan! Bill has unauthorized charges for disconnection and "restoral", switching of plan, prorated subscriber line charged, prorated modem, both Manual LATA, service order, remove line charges, remove vacation service, prorated modem, remove 768K/384K from Feb 25 to March 24. In addition, MY SERVICE WAS SHUT OFF FEB 23, WHILE I WAS STILL HOME! Very inconvenient time to have no access to phone or internet! Centurylink website specifically mentions on FAQ that anyone can request Vacation service via online or call cust serv. You CANNOT do it via online. It took MULTIPLE LENGTHY HASSLES ON THE PHONE. FAQ states that Centurylink bills half of monthly access line rates plus taxes and normal surcharges. NO MENTION OR "RESTORAL FEES"!
If credits are not immediately issued on my account for unauthorized "restoral of service" charges for recent vacation service, I will be filing a formal complaint with the FCC. Description of Vacation Service does not mention ONE WORD of "service restoral" charges! "Just call us when you are coming home and we will turn it back on!" It is an encouraged service to SAVE MONEY! I was gone for a month and my bill for that month was over $90! That is almost three times what the charges were supposed to be. I have saved chat transcripts about the "huge" savings that were to occur with both my "new" internet plan and upcoming vacation service. NONE OF THE PROMISES MADE - DOCUMENTED IN PRINT - HAVE HAPPENED SINCE THE FIRST BILL TWO MONTHS AGO. THIS IS THEFT AND I WILL FILE A FORMAL COMPLAINT AND DISPUTE THE CHARGES WITH MY CREDIT CARD COMPANY. NONE OF THESE CHARGES WERE AUTHORIZED OR MENTIONED TO ME IN THREE DIFFERENT CHAT TRANSCRIPTS OR ON THE DESCRIPTION OF VACATION SERVICE ON YOUR WEBSITE. HUNDREDS OF CUSTOMERS COMPLAIN ONLINE THAT ALL THEY DO IS FIGHT WITH CENTURYLINK TO GET WHAT THEY ARE PROMISED! Why does Centurylink treat their loyal customers so terribly? You give the great rates to "new" customers to grow the company, and don't give a darn about those of us what have stuck with you for decades. I have had to fight for every internet rate and phone plan reduction I have received. Over that last 10 years, none of the promises made to me were ever kept! I have notes and documentation to prove all of that. Please credit my account immediately for unauthorized charges and restore the discounts that I was promised on my "new" internet plan. I rec'd a "loyalty discount" for the first month only. Now, in addition to the OUTRAGEOUS vacation service "restoral" charges, my plan rates are higher than when the new loyalty discounts started! I am a customer of over 40 years and consistently get treated like a college student who never pays the bill. It's disgraceful. I will file a formal complaint, even if takes me a full day to assemble all the facts and copies of every chat transcript. This is fraud and theft. Charges must be disclosed in advance! I would NEVER have done the Vacation Service -(which did not even get turned off OR on as requested!) had I been informed of these outrageous "restoral" fees. Theft - pure and simple. This is the thanks I get for never missing a payment for over 40 years!

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8:12 pm EDT

CenturyLink slow internet service

We have been with Centurylink from day one where we live in rural Missouri. They are offering high speed Internet all around us but will not extend that service to their long-time customers. Apparently they think we are too few and aren't worth the trouble to upgrade us. They have us over a barrel because there is no other Internet service provider available to us. We are very disappointed and our Internet seems to run slower and slower as time goes on. We were even told that if we for any reason cancelled our service that we would probably not even be able to renew it! Such bad service, I just have to vent somewhere, because there is nothing else I can do.

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7:07 am EST

CenturyLink internet service

We had new internet service installed on Friday 2/3 including new line and equipment at a cost to us of several hundred dollars. ON Sunday 2/5 the service went out. We worked with tech support over the phone to have it restored only to have it go out again, this went on for several days and now the service is completely out. We are being told that the earliest that they can schedule repair is 2/14 which is over a week from when we first started having problems. We explained to them that we work from home and internet service is critical. They could care less. If this was any other product I would return it for a refund and buy from another provider, unfortunately we don't have any other options in our area.

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11:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink internet service

Century Link promised--in writing--a monthly rate for Internet service and then charged me double. When I called to get it sorted out they hung up on me numerous times. Then they began transferring me from one Rep to another...finally I spoke with someone in their Escalations Department who yelled at me despite my being very calm and polite under the circumstances. I tried in good faith to get my bill corrected but Century Link feels they don't have to honor pricing they put in writing (and confirmed to me in writing). Surely I have rights to hold them to the rate they promised. This is just unacceptable. I can't even understand how a company can put a rate in writing and then overcharge a customer without consequence.

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10:23 am EST

CenturyLink high speed internet

I feel morally obligated to add the multiple complaints about gross overcharging by Centurylink not only for my personal concern but also for the sake of other potential customers. In simple terms, they are ripping us off!

When I moved to Florida 1 1/2 months ago, I signed up for internet service over the phone before I moved in.

I had to send several personal documents by fax to set up my account (is there anyone else using a fax these days?). I sent all scanned documents which included a copy of my lease, among other things. I received a confirmation for the activation shortly after. However, the next day I received a call from a century link rep who apologized and asked me to fax my documents over once again. Apparently, someone had misplaced my personal documents and these were now lost (first big concern here). The lady apologized repeatedly and was very nice. She mentioned that there would be a $59.99 installation fee. I told her that in the offer details there was no mention of this installation fee and that there was actually mention about self-installation and activation being free for my offer type (40Mbps). So she kindly acknowledged and told me that this would be waived from my account and that I need not to worry.

This is the detail of my offer (as advertised on Century Link's website and as stated in their order confirmation e-mail):

Subject: CenturyLink Order Information for Reference number# XXXXXXX

Your CenturyLink® Order Information

This was sent from an automated email server. Please do not reply to this message. Instead, use the contact options included below.

Dear Hxxxx Sxxxxxx,

We just wanted to take a minute to say thanks for choosing CenturyLink®.

Your order has been received and is being processed. We've included a full breakdown of your order below.

We will give you a call if needed. Otherwise, we will send an email when your order is complete.

Please note that your modem will arrive on or before the activation date.

Sincerely,
Your friends at CenturyLink®

P.S. Congratulations! Your order qualifies for a $25 CenturyLink® Visa® Prepaid Card.
See details on how to redeem.

Here's your order number: XXXXXXXX
Your Billing Account Number is: XXXXXXXXX

We'll activate your service on: October 26, 2016
Your Broadband Identifier Number is: XXXXXXXXXX
This number is used to set up your modem.

You went with paperless billing.

Your Monthly Charges
CenturyLink® High-Speed Internet 40 Mbps $ 34.95
Advanced Wireless Networking Modem with Self Installation $ 9.99
Your One-Time Charges On Your Bill
Your Internet activation charges $ 15.00
FREE Internet activation -$ 15.00
Advanced Wireless Networking Modem Shipping & Handling $ 14.99
FREE Modem shipping -$ 14.99
Your Order Totals
CenturyLink Charges
Estimated new monthly Internet charges $ 44.94
TOTAL new monthly charges $ 44.94 †
One-time charges on your bill $ 0.00
Charged to Your Credit Card Today
CenturyLink Deposit $ 75.00

So, these are the order details as confirmed by century Link. Please note that the estimated monthly charge is $44.94 only.

A week went by and when I finally got here the internet was not set and a tech showed up the day after to connect the modem to the wall. The modem was supposed to arrive by mail, but it never did. But the century link guy had one with him and he used it to setup the connection.

I then received a letter by mail from Century Link with a heading that read : "Confirmation of Services Ordered". The letter listed a total of $87.93 monthly, plus $59.99 one-time charge. The letter also stated on the third page that if I did not agree with any of the charges that I could cancel in three days. The letter was dated more that three days before the actual date it was received and it had no dated postmark (second big concern). I quickly called the Century Link customer service and asked about these charges and told them again that these were not in agreement with the offer terms. I also told them that I had not received a formal contract stating or informing me of any additional terms or charges. The person that answered the phone told me that these were not the actual charges that would show in my actual bill and that there would be a discount reflected that when considered together with the amounts listed, it will come down to the amount that was in the offer I had purchased. I asked the lady for her last name but she did not provide it and just hung up (third big concern).

Then I received the bill.

The amount on the bill was for $223.46. This was for the first month of service. I immediately called customer service again and complained about the charges being so greater than the original $44.94 that I was expecting. The lady explained that there where several charges that had been included on my fist bill and that needed to be paid. I explained to her that I had already called twice and that on both occasions I was told that there would be no other charges and that any charges other than those stated on my offer would be eliminated. The lady told me that there were no notes on my account regarding my previous conversations and that she saw no reason to make any adjustments. This lady also refused to give her name and she was extremely rude. I told her that I wanted to open a formal claim for the exorbitant charges and she told me that she would open the claim for me but that it would take from 203 months to process and that she could assure me that no change would be made to my account to eliminate the over charges. I asked her to give me a reference number for the claim so that I could follow up and she also refused and simply stated that I had to take her word for it.

I wanted to mention that the bills were incomprehensible and about 3 to 5 times what I had been told my service would cost. One fee was about $119.98 for service activation which was clearly stated as free on the offer terms. Of course I never agreed to that and never would--who in their right mind would.

Plus I started receiving an numerous amount of junk mail and advertisements both by mail and by e-mail from whomever had our number previously and with blocked anonymous calls.

I have tried to change to another service provider but my apartment complex has some sort of exclusivity contract with Century and the other service providers are not allowed to provide services. I asked to cancel my services and I was threatened with a $250 early cancellation fee.

I am filing a complaint with the appropriate consumer agency and are looking into civil litigation.

So Stay AWAY from Centurylink.

If you value honesty, and your peace of mind, this is not the company for you to do business with.

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4:48 pm EST

CenturyLink internet

Century Link customer service in general has to be the wc)rst, most deceptive, careless and
inconsiderate phone customer service out there. I was overcharged. I have been on the phone
for over an hour and 1/2. I was to be given a promotion reinstatement . I paid in full for the
small time lapse last month when the promo had ended. On 10/61 spent a lot of time on the
phone getting it reinstated . I was to be given a $13.07 credit for when I had no connectivity for
the month of Sept. So today instead of the $31.00 plus tax minus my credit, they over charged
me the credit amount . My bill should have been 15.06 for their internet service.
While that in itself is bacl enough, I have been on the phone for going on 2 hours as I write this.
I have been transferred numerous times to other departments despite asking for retention
dept, representatives have put me on hold promising to look into it and left me sitting for 15
minutes and never coming back on line. A rep promised to stay c)n the line as she could see " I
was overcharged, but I don`t know why, we need t o get someone on the line to help us out, "
She was not on the line when I was transferred to Alex who had me repeat thttps://usmg6.
mail.yahoo.com/neo/launch?.rand=36rg4obuirheshe whole i55ue again. She went to look
into it, put me on hold and never returned. This of coilrse after all these so called customer
service people apologizing, wasting more time.
I finally got a supervisor in retention, who saw I was over charged, and resolved the bill error .
BUT it has taken almost 2 hours to do this. This was not complicated nor questionable as I have
been on auto pay for the last year, with the same amount deducted for internet service. There
were no changes to my bservice whatsoever besides described above.
My feeling is that Century Link put people with challenging problems through this nightmare of
wasted time, countless transfers, long holds, various departments making you repeat the issue
all over again---so that you GIVE uP. Many people would who do not have two hours to spend
on the phone with Century Link. Or elderly people who just become more confused. It is a
shame to be robbed of my time because their extremely poor service. Had I given up (as many
would do) their error would have stood and I would have been overcharged.
Horrible, inconsiderate

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5:34 am EDT

CenturyLink Global crossing local services

I have been getting calls on my cell every day or every other day, and I just found what this company is when I reverse looked up a number. They already call me frequently, and they tell me that I've won something. I just hang up. But the calls aren't from one place in the US, they come from any city. It's never the same place. But what's really weird is that they've got my email now! I got an email at 3 in the morning from some dude named Hedwig Gillen, just telling me to call him and giving me his number. Told me he was in the same city as me even though he gave me a Pennsylvania number. This is getting out of hand, now that they have my city and even my email.

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4:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink trying to disconnect service and they won't let me!

My father passed away after a long battle with cancer. I have been trying to get his service turned off for over a month now. I have called and been passed around for person to person, department to department, and the people are not just unhelpful but downright rude!
I have been told to Fax (fax!?!?! it's 2016, they are supposed to be a state of the art technology company, fax? i don't have a fax and haven's used one in years) his Will, Estate docs, death certificate..

I understand that they need to know who I am as the Personal representative of his estate. but I am NOT providing private family information where I have no idea where this information will end up.

They told me they have a policy but won't send me a copy of it. One guy called it century links written 'protocal. I know they both were lying about this because when I asked them to read it to me and they mumbled and said 'is there anything else I can help you with?" obviously wanting to get off the phone. I'm still not sure what else to do. just keep calling i guess.

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Wine Is Good
Wine Is Good
, US
Oct 22, 2016 6:40 am EDT

Being unwilling to provide them with the information they could receive from the probate court when they file a claim against the estate for payment is ridiculous.

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10:43 pm EDT

CenturyLink phone and internet services

In short, I called for phone and internet service on a promotion for speeds my area did not get but services we do get. Instead of 40mbps $34.95 I was to get 12mbps with phone & modem for 54.95..61.90 with modem. 1st bill was nearly $300 I spent 2 hours trying to resolve this, next bill comes and again, double charged & unexplained charges for $135

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9:45 pm EDT

CenturyLink creates false orders / higher amounts than promised - internet service only

I have been a customer for many years and I am used to having to call in every year or recently 6 months to make sure my bill doesn't go through the roof - as has happened in the past when the rate "expires".
This time when I called, after negotiating for a while and getting all info agreed to, they agreed to give me basic Internet service for $30.58 for the next 24 months -
It was with great dismay that 2 days later I got a Modem shipped to me by UPS and also a "Order Confirmation" mail. I opened the mail and these crooks are saying my order is for:
$53.99 / Month Pure Broadband
$9.99 / Mo Lease for a Modem that I did not order, do not need, I have One, ...

So, I called back and talked to another guy who pretended that he will fix everything, I returned their modem ( UN-OPENED) and then I get home and I get the new bill - Just modem removed.
Still the high rate I never agreed to.
I called my Discover Card and notified them to not accept any charges beyond the $30.58 and to open a fraudulent charges case on them.

They will not send you an instant email saying what the charges will be, they wait until you have hung up and then some and then they spring their con on you.

I have emailed them ( very difficult - easy email link does not work ) and threatened to take them to court.
I doubt they will listen or change.

Make sure you get the operators name, time, date, amount before hanging up.
Their words are MEANINGLESS! They say one thing and do ANOTHER.

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4:15 am EDT

CenturyLink internet service

In early October I found out that I had been billed ~$1, 400 USD for an address that I no longer received mail for. They continued billing my account for $60/month for over two years providing no service. On calling in they only agreed to refund $180. Basically, CenturyLink stole $1, 200 dollars from me.

Now I'm certain that I had this account closed. Who keeps careful records disconnect orders? Do not trust the "disconnect specialist" pieces of crap you call at CenturyLink. They will defraud you to keep their numbers up.

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6:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink wifi

We have been without wifi since last wednesday. I called three times to get better service on the repair without any results. I am in sales and cannot do my job with service. Your service is terrible. If I had another service, I would cancel century link.

Another day without service.

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6:11 pm EDT

CenturyLink bills were double the quoted estimated amount for internet and phone lines

re: CenturyLink Order confirmation #N25413010

On 9/11/2015 I ordered cable through Direct TV and internet and 2 landlines through CenturyLink. The estimated cost on my Order form states "ESTIMATED CenturyLink MONTHLY TOTAL $54.95. My Centurylink bills have been approximately $110-$125. So, double the estimated quote.

On 9/29/2016 I called CenturyLink re the problem and was told I was being overcharged $10 and that they could credit me the $10 per month for the last year and would not do anything else.

I am in Scottsdale, AZ 85255

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11:25 am EDT

CenturyLink Solicitation for job

This number responded to see if i was qualified for a job and i submitted all of the answers and qualified. Afterwards, which was a series of replies, they stopped replying after it was time to do a payment selection. Seems to be a giant waste of time. Additionally, it was soliciting a totally brand and, I have to call the actual company now. There is no sarcasm involved right now. How many others do not understand how this is legal anymore? I am wondering if the company does it as a joke or, it is scam. Whichever the case may be, I am only trying to do a better job informing the community. Business address are derived from the phone number, If you check out the bussiness name itself it will lead to different names, addresses, and zip codes.

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8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink internet/cable

I opened the door one day to find two enturylinck reps at my door. They told me that they have laid fiber optics line at my neighborhood and they said they have a special for 71$ a month for both Internet and prism tv. I trusted them and ask them to install the services at my home It was the biggest mistake I ever made. Ever since I have spent over 15hours on the phone with them that my bill is not 110 a month I was promised by 3 people on that day that I only pay 71 per month for a year. But the company claims that they have no records of it. And each time the pass me around different departments each saying nonsense that they never uphold. This company should not be able to scam people like this and get away with it. It's not fair and it's under American..

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1:31 pm EDT
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CenturyLink direct tv satellite service

nancy lawrence 5141 buckhead dr. granite falls n.c. 28630 tel#[protected] on 8/3/2016. direct tv installed a satellite dish and service. no contract was handed to me or mailed to me. i signed a small computerized device that i believed to be a verification for the installer's visit. on 8/25/16 a repairman had to be sent to fix an error code 51-309 and 775 code. i again was required to sign for the repairman's visit the same way on the device. 2 hours after he left the remote stopped working. that was resolved by resetting the satellite box. on 8/31/16 the service stopped again showing another error code of 775. a repairman was to be sent again on 9/4/16. 9/3/16 my tv screen accidently broke and was unable to be repaired. i cancelled the repair visit. after spending a few days trying to determine what to do about a new tv i called direct tv to cancel the services. i was told it would cost me over $700.00. i dispute the charges based receiving less than one month of services, poor service, and over charging. i (the customer) have to disassemble the satellite device and mail back to the company per their instructions. direct tv was able to terminate the tv service immediately from their company. no labor costs were incurred for this process yet i am supposed to pay them an enormous amt. of money. again to reiterate i did not see a contract nor did they mail one to me. i also reported to direct tv the fact that my tv screen broke and was ususable. how can i be charge for a service that cannot be connected. billing #[protected]. thank you for your attention. please help me resolve this issue if possible.

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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