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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:03 pm EST
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CenturyLink overcharged bill

I just don't understand it. I called century link when this company was running a special for phone and internet for 49.99 a month when I got my bill it was 107.38 $ I called them and was told all these extra fees was add. To the bills... Why do these company have to lie to the consumers suddenlink cable is the same way they tell you one thing then when the bill come it is as different as night and day. I would tell all the people get a dish with a contract in black and white. Then you are not surprised ever month when the bill comes.

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madcustomer1243
whatever city, US
Feb 07, 2013 7:48 pm EST

You are not alone! They charged me standard installation. When I ordered it, I said i want self installation and the lady said the tech will still come in here to double check the lines. We even clarified to the tech that we dont want any charge, that we want self installation and he said yes its a self installation he is just here to check lines. and BOOM we got charged. The lady also said the promotion is good for 1 year. We just found out its only good for 6 months. And then we purchased a modem from them the C1000A which always have wireless problem on it. I have to use hardwire so I can use internet. They sent me a new one. still the same problem! What a crappy modem! CENTURYLINK PEOPLE - BUNCH OF LIARS.

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11:26 pm EST
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CenturyLink totally incompetent service

Centurylink is totally incompatent TOTALLY. My DSL went out 3 days ago. We've spent at least 8 hours since then, on the phone, being bounced back and forth to nearly a dozen people and continually being sent back to the same USELESS 800 number. I can't call them Service Reps or Technicians because they understood NOTHING of what I or my wife was telling them. Since I've been though all this with them before, I explained the DSL line power is not there NADA 0 volts. My DSL line is a dedicated to DSL and only to DSL That I had taken ALL my equipment out to the entrance box and installed it directly to their incoming line. with no DSL light and NO connection. Now it will be Monday before I even see any activity out of them and ONLY if they got it right this time. Hasn't happened in 3 days I'm not counting on it.

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Update by SpeedTrap47
Mar 01, 2011 3:27 am EST

UPDATE ; Now my #1 phone line doesn't work. Plugged a phone into their side of the service box and guess what ? its them again

Update by SpeedTrap47
Mar 01, 2011 1:06 am EST

UPDATE; DSL went down noon Wednesday, I called and after spinning me around the departments I finally found someone who handled our area and I told them NO POWER on the line NO DSL light on the modem. I've done the standard power downs etc etc. He finally upgrades me to a level 2 or whatever. They sent an email acknowledgment of the call that night. Thursday we find out that someone cancelled the repair ticket, but were promised another one for Friday no later than Saturday noon. Saturday comes and goes. After I sent in an email complaint they reply back CALL US so we can help. (NOT ON YOUR LIFE) I replied that we have spent THREE days being bounced around about a dozen people at the following numbers [protected], [protected], [protected]) They finally let a repair ticket go through so Monday afternoon ( 5 days later) they finally show up to discover a disconnected wire in their box down the road. Its two wires to my house how difficult can it be?

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CenturyLinkJoey
Greenville, US
Mar 02, 2011 2:04 pm EST
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wendymadgirl,

Sorry you're having trouble also. If you email me at Joey@CenturyLink.com I'll be glad to look into your issues also. Just be sure to include your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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wendymadgirl
wilkesboro nc, US
Mar 01, 2011 9:40 pm EST

I had same problem they give good deal $39 internet and stick with $450 bill. Everytime i called they move around until i got discouraged so then they can use agaist you. Called supervisor to handle issue name Becky from IRC dept and she didnt try workout payment, she was very rude. Alot more people need complain, please spread romurs. Has anyone attempt court, I would be willing to sign anything agaist their service to help your case. email me egor218015@gmail.com

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CenturyLinkJoey
Greenville, US
Mar 01, 2011 5:54 pm EST
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SpeedTrap47,

Thanks for the emails. Hopefully we can get everything fixed for you. Just let me know what we can do to help.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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6:35 pm EST
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CenturyLink repeated unwanted calls

Live outside Orlando and receive 2 to 3 calls per day varies week in and week out. Usually no one on other end. Have advised them numerous times to stop calling no luck / number that calls is888 313 9904. It just makes me mad enough to take them to small claims court for harassment/ try calling a woman or man for that matter for months on end / see what happens. Good luck

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5:07 am EST
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CenturyLink slower than what i'm paying for

I have been paying for 3Mbps service for over two years. For much of that time, the service has delivered between .7 and 1.3 Mbps as verified by both speedtest.net and speakeasy.com. I have called the Centurylink customer support several times, and each time they want to run me through hours, literally hours, of diagnostics on my computer to try and prove it's my problem. They say, unless I submit to this ridiculousness each time I call, then they are not authorized to forward the problem to engineering. Thing is, I've got two computers, one directly wired and the other on a wireless router, and they both perform at similar speeds. The problem is clearly related to bandwidth exhaust somewhere down the line, but Centurylink insists on running me through their "flow chart" each time I've called about it. Maddening.
Wouldn't be such a problem if their slogan was "Well do the best we can, " but it's insulting when they advertise "Your connection to our network is consistently fast, all day, every day." That is simply a lie.

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CenturyLinkJoey
Greenville, US
Feb 24, 2011 4:57 pm EST
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Tedbell,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the troubles you've had with your service. I'll be glad to look into the issue and see what I can do to help. Just email me at Joey@CenturyLink.com with your name and account information. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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2:01 pm EST

CenturyLink being missed charged on closed account

I requested a monthly long distance rate and when I was charged per minute, which ran into the hundreds, I was livid. This was back I believe in August of 2010. Not only was I forced to pay it, but ever since then I have been getting monthly bills for 4dollars and sixteen cents. I have contacted them on numerous occasions and was told I would no longer recieve these bills. I, of course still recieve them every month and am unable to even reach anyone on the phone numbers listed on the bill!I tell everyone Don't use CenturyLink !

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CenturyLinkJoey
Greenville, US
Feb 22, 2011 7:41 pm EST
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Pbson,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. I'll be glad to look into your issue and see what I can do to help. Just email me at Joey@CenturyLink.com with your name, account information and refernece your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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11:49 pm EST
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CenturyLink dishonesty

I called CenturyLink today to set up dry loop 1.5 mbps DSL service. The price of this service on their website is $39.99 per month. The customer service rep tried said she was searching for the "best deal" and tried to sell it to me for $49.99. Naturally I asked why it wasn't the same price as online. She put me on hold and said she found a "special" and the price would be the advertised $39.99 per month. At this point she has looked twice for the "best deal"- interesting. We do the credit check that requires me SSN, which I am not fond of giving out. Everything checks out, no deposit required. We proceed with ordering, she tries to sell me router- No thank, I have one. The modem though, that was too much. To ship the modem to my house will be $14.99, I responded I was not interested in the modem either then. Put on hold again, ok shipping is free. But there is a $4.99 fee for the modem, PER MONTH! Modems cost around $50, over the life of the product I would pay for it many times over. At this point I decided I needed to shop around a bit for service. The attempt, in my opinion, to up-sale the price of the service, then exorbitant shipping rates, and over priced rate for the modem just seems dishonest to me. It makes me wonder if companies understand it's a privileged to have customers, not a right.

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about done with centurylink
Raymond, US
Nov 10, 2011 9:18 am EST

Know what else they will do? They will tell you they're selling you the service at one amount, and WRITE DOWN another, so when you call to complain, it's right there on their side in black and white what you allegedly agreed to! Bait and switch, fraud, lies, dishonesty.

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2:46 pm EST
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CenturyLink double billing — third time

This is the third time that I get billed for individual long distance calls and I pay for unlimited long distance. I call customer service and their automated routing touch tone crap, hangs up.

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Update by fred1234
Mar 25, 2011 3:37 am EDT

Joey has done with my account what no other employee cared to do. Thank you Joey.

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CenturyLinkJoey
Greenville, US
Feb 21, 2011 3:00 pm EST
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fred1234,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the troubles you've had with your service. I'll be glad to look into the issue and see what I can do to help. Just email me at Joey@CenturyLink.com with your name and account information. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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5:41 pm EST
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CenturyLink recuring billing cycle issues

Begining in November 2010, Centurylink began taking up to 14 calendar days to post web bill payments to my account. Prior to this I would always schedule payments via my bank's web bill pay system (they do electronic transfers, not checks) about 4 or 5 days in advance of the due date. I never had a problem over the several years paying online through my bank. In November I noticed a late charge on my October bill which had been paid in advance of the due date. I dealt with customer service and they eventually corrected the problem and backed out the late fee.
In December 2010, I called them a week after I'd made the payment, only to be told they'd not received it (and the due date was a day or so away). It happened again in January and Feb. 2011. Each time I had to call in to tell them I'd already paid the bill, then fax a copy of my bank's proof of payment information. After each round of phone calls and faxes the account was credited within the following week, long after the due date.
The customer service folks (the only ones I can actually talk to) cannot explain it, but only apologize. I've dealt with supervisors more than once, each one committing to having someone at "Corporate Cash" call me back with an explanation or resolution. I'm still waiting after three weeks for the last promise to be fulfilled.
I called customer service today to check the acct balance. No payment received 13 days after payment. a supervisor admitted that they've had problems since the "changeover to a new billing system in September" and that the accounts receivable folks are far behind in trying to unravel the mess. It has been suggested that I pay my bills earlier. Just how long should it take for an electronic payment to go through? 14 days is clearly insufficient. The representative intimated that it would be faster/more reliable if I paid by credit card over the phone or used Centurylink's own online billpay system. That might be worth considering except for a prior customer rep admitting that they were also having problems processing payments through their own web bill pay system.
Having spent 30+ years in IT, I fully appreciate the disasters that can occur when switching from one information/billing management system to another. My sympathies to Centurylink. However, as a customer, this is not acceptable. No one will call me back as promised and I've had to repeat this scenario every month just to ensure my credit doesn't get a black eye and that I don't have to pay what I don't owe.
I'm ready to fire Centurylink (not for poor service but for anemic customer service and bad accounting) and go with a cable ISP service and VOIP.

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Update by Corona77
Mar 31, 2011 3:32 pm EDT

Joey fixed this problem. Details submitted in another posting in this forum.

Corona77

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CenturyLinkJoey
Greenville, US
Feb 08, 2011 8:12 pm EST
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Corona77,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the troubles you're having. I'll be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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12:55 am EST
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CenturyLink unfair selling practice

First, CenturyLink sold me unlimited domestic long distance and told me it would cost $74 a month all fees and taxes included. I was paying about $69 a month for a bundled local and Internet service.
Second, then CenturyLink billed me $85 for the service. I complained to a supervisor who would not reduce the charge to the quoted price.
Third, I asked for my previous bundle service back but the CenturyLink supervisor told me it was "no longer available."
The company basically got me on a more expensive service quoting me a false price without telling me I wouldn't be able to get my old (less expensive) service back.
I've submitted a complaint to the FCC and will look for ways to cancel my landline altogether.
Hard to believe the company would willingly lose a long-time customer worth hundreds of dollars a year over this.

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about done with centurylink
Raymond, US
Nov 10, 2011 8:54 am EST

I'm going to go the FCC/FTC route, as well as the state attorney general's office and the BBB. They tell you one thing on the phone, which means you have NOTHING in writing, then you get your bill, and what do you know? Different price! And when you call, they have it in black and white on their computer that the agreement is for the price on the bill. They are DEFRAUDING people. I was told my DSL was, at the lowest speed, $19.95/mo, with a $5/mo. price break for TWELVE MONTHS. Then I realize on my bill I'm being charged $29.95, PLUS $4.95/mo for equipment that I had been told was FREE, so, $34.90/mo. for THE SLOWEST SPEED, when their faster speeds are on the commercials at $19.95! So, regardless of what the SALES PERSON told me, they do not want to honour the agreement, because I do not have MY version in black and white!

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9:29 pm EST
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CenturyLink crooks

currently in missouri, century link seems to have similiar issues. ive called and opened more than 5 tickets in 4 days time to have my line replaced. it is an old crumbly flat line 2 wire that century link claims is not very compatiable with the dsl. i pay $60 a month for 10 mbs. on an average im getting 1.10mbs and lower. the local techs in our small community continue to 'close' the ticket without even showing up. they have made notes on the tickets explaining they have no access, or its a bandwidth issue. well they would have access if they even would show up and bandwidth issues are not going to go unnoticed and unattended for a year and a half. at our previous house that was only a mile down the road didnt have a problem with it. it did have a new line put in tho. i guess all these problems happen as soon as you move a mile down the road? our entire house have been rewired and even called in computer techs to check out software and compatability with centurylinks modemn and dsl services. so their excuses dont work with me. ive been called a liar from a couple of the techs in the local office including one which was the supervisor. the other claimed he knocked on my door and left a door hanger? i wish i knew where it was? the national level techs and repair have escalated my 'tickets' several times and even a tech got upset that she was even getting the run around and went above to a tier three tech supervisor. the local guys still closed it without as much as a phone call. i did get a drive by once! yes i have sit on my porch and watch consistantly out my windows for these people to show for nearly 4 days. unfortunately the national level guys are not in the same area as these third party localy hired ###s. so as far as getting any service including if i wanted regular phone service? im screwed! the only way its going to happen is for coorperate to do more than slap their hands. FIRE THEM! they are not doing their jobs. and your techs are making excuses for them! this next business day, i do plan on filing a suit against them. your attny general, your mayor, a hired attny, the better business buerau and comsumer compaints can help you. all you have to do is just DO IT! help yourself and help millions of people who have complained about this company. lets get a company all over that actually care about their customers in providing the services we need to run our small hobbies, businesses, gaming and communicating with family and friends! if you dont do it, then they continue to ROB us!

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Update by sick n tired of bad service
Feb 08, 2011 8:59 pm EST

unfortunately these techs have provided much information that HAS been untrue

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displeased with you
houston, US
Jan 14, 2011 10:51 pm EST
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anyone need a web site to turn these centurylink ###s in at?
www.consumeraffairs.com
here it is. if it gets erased, i will report that also and repost

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9:09 pm EST
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CenturyLink liars/cheaters/fraud

We also had this problem, We were told that we would be charged 34$ a month for internet, they were giving us a special deal because we told them before we got it hooked up to forget it. You see they sent a truck over, but no one ever came and rang our bell or knocked on our door. My mom and sister saw the truck leaving our apartment complex. We then called to see why the truck was there (we were supposed to get the internet hooked up that day), they claimed we were not scheduled to get it hooked up for another week. But yet, no one (of course we got sent around to everyone) knew why the truck was there, We did not get a single answer until my husband threatened to call the police and report a suspicious vehicle. They promised us we wouldn't be under any contract, and that they were giving us a higher speed internet at a lower cost due to all the problems we had. We were told we could buy our own modem/router. So We did rather than pay 5$ a month for theirs. Well when we didn't get internet through that router/modem we'd call they'd say since it's not their modem/router they can't help us. So we returned our modem/router and they were to send us a free one, next day shipping, with no charge to us, except the 5$ a month. When THAT router finally came (about 5days later). The Internet STILL wouldn't work. They finally sent someone over to take a look at it, and the guy who came said that no one had ever climbed the phone pole and hooked it up to the apartment! He helped us get the router set up, but because I have a macbook they couldn't (for whatever reason, never had this problem when I was at my parents house with cable internet through the local cable company) make a wireless password that worked with my Mac so we had to go with an unsecured network. On top of that, when we received our first bill, it was well over 100$ they claimed they were billing us a month and half in advance, no one EVER told us that they would do that. AND there were the installation charges we were PROMISED we wouldn't have. They said they'd fix our bill, we never received a corrected bill. So we didn't pay it. Now, our internet is turned off, They tell us we are Under a contract that we NEVER SIGNED or agreed to OR saw any paperwork saying we were under one. If we break this contract, that once again we never agreed to, its 200$! AND we have to pay what we still owe (which they are now saying is 50$ a month) on top of that, and if we don't pay it all at once they will send us to collections. They inferred that my husband and I are idiots because we said since we never received a corrected bill we didn't pay because we did not know WHAT to pay, they said 'so you just decided Not to pay your bills?!' Not to mention we were told a bunch of different things, such as if we pay 65$ we can get it turned back on, then someone else said it would not be turned on till everything we owe is paid. So We're told conflicting things that we do not know which is true. We were talked down to, we were lied to about the price we were supposed to pay, and about the contract we were originally told we would not have, which in turn apparently unknown to us until we called to cancel we are under. And now we are stuck until after September in this contract. As Soon as it is up we are CERTAINLY switching over to the local cable company, at least there we won't be cheated and lied to. Also we are telling all of our family and friends of our TERRIBLE experience with Century link. This is RIDICULOUS, I have seen MANY complaints that are the same as mine. They TRICK you to get under contract and then won't let you out! Reporting them to better business bureau that's for sure!

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CenturyLink bad service

This company must be ran by school kids! I have had internet service with them for over 2 years at a speed of 3 megabites. I called in and asked if they offered a higher speed in my area and they said they could go up to 8 megs. We disscused the price and I agreed to upgrade. It took them a week to get my service started and when they did, it was at 1.5 megs! I called in and they said someone changed the work order so they changed it back. This happened 3 times! They never called me to tell me they changed anything and I even gave them my work cell phone number. The last time I called them they said that they could only offer me 1.5 megs! Keep in mind I had 3 megs for over 2 years at the same address! They cannot tell me why, they offer no explanition for changing my work order without notifying me, nothing! Everytime I talk to them I spend no less than 1 hour on the phone. There is no excuse for this kind of service from a billion dollar company!

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Reviewer11552
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Aug 31, 2015 1:18 pm EDT

Internet Speed too slow to watch Netflix - August 27, 28, 29 & 30th 2015

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Zackb07
Brooklyn Park, US
Jul 11, 2011 5:38 am EDT

I pay for 3mb/s, but recently since the acquisition of Qwest, my connection has dropped to below 0.5mb/s. I've called customer service twice and they said that I am somehow getting 2.6mb/s, which is in the "respectable range of what I am paying for". I would actually be happy if I was in fact getting 2.6mb/s, but I've ran multiple speed tests and that is not the case. I cannot even watch a YouTube video in 240p without it buffering 20 times. I figured I would try to email their customer support, but their website is just as bad as their service. When I click on the link to get to their email, it redirects too many times and times out. I've tried numerous internet browsers and none can get to their infamous email address. Too bad I cannot just switch internet providers, but the only other ISP in my neighborhood is Comcast and they charge a fortune.

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Cllilley7780
Rio Rico, US
Feb 12, 2013 1:07 pm EST

I have had so many problems with my Internet service. Every time it rains or is wind the Internet stops working. I have DSL and I still can't get good services. I've been a customer for 12 years, a few years with Internet service but my problems began June 2012. Never had issues before, when it was qwest. What is going on? I'm so tired of this! :( we should all join forces and file a lawsuit against them. Here we are paying for services we are not receiving.

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Cedarpeter
, US
Nov 27, 2011 5:45 pm EST
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If you sign up for any service with CenturyLink, expect to pay 30 to 40 % more than the price you are quoted. They are just like many modern day corporations...Bring in as much revenue as possible to reach target demands and stick it to the customer if they try and cancel. Botttom line------they will get there money from you one way or another and they know with the exception of a mass civil lawsuit, there is nothing the average customer can do. What are you going to do? Hire a lawyer to try and recoup a few hundred dollars! The lawyer will screw you worse than they have done and trust me...their legal department and many others know this.

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CenturyLinkJoey
Greenville, US
Jul 11, 2011 5:28 pm EDT
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Zackb07,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your service. I'll be glad to look into the issue for you. Email me at Joey@CenturyLink.com with your name, account information and reference your post here on complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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SpeedTrap47
Richmond Hill, US
Feb 27, 2011 2:06 am EST

Joey H; Can you recommend another DSL provider

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sick n tired of bad service
houston, US
Feb 06, 2011 10:13 pm EST
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is there a strongly agree with complaint button here? or maybe a vote against centurylink button?

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CenturyLinkJoey
Greenville, US
Feb 04, 2011 5:11 pm EST
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namrepus,

I'm also terribly sorry to read about the trouble you've had with our company. I'll be more than happy to offer my assistance to you also. You can email me anytime at Joey@CenturyLink.com. Just include as many details as possible and we'll be glad to help. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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namrepus
Fayetteville, US
Feb 04, 2011 2:01 pm EST

SORRY SORRY SORRY the worse company I have every dealt with in my life. LIES LIES and MORE LIES. Customer service is a complete joke, they act like they care but nothing never gets done. We have been waiting for three months for them to send someone anyone out to bury a orange line that was suppose to be here for a few days at the most according to there guy who put it out here. It goes from back of house all the way to the front yard real nice. I have been contacted by liars in the company who all say the same thing so sorry we will have someone there shortly. We even had one of their guys come to the house and say he was sorry and understand our frustration but he had to get someone else to bury the temporary line. That has been weeks ago. To review they lied about when they would come to hook up the service the day they told us no one showed or called we had to drive across town to the sale office. Next the internet speed which was promise is not the one we got, AND WE FOUND OUT LAST NIGHT THAT IT HAS BEEN A RECALL ON WHAT WE GOT. Wow what a company. Century Link gets our money every month and gives us lies in return.

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CenturyLink recurring payment

I've been a good customer for over a year. Scheduled recurring payments to make things easier. Now i'm having constant billing issues and I just about had it. First off, I am permently disabled and receiving Social Security Disability. My montly payments come in on the 3rd of each and every month. From the start this was it was arranged and it ran perfectly...check hits my account and centurylink would take it out on the 5th. Ever since they changed over to a new billing system it has been a problem. Customer service didnt help much so I asked to speak to a billing supervisor and they supposedly fixed it. On the 5th of jan everything went fine and they got their payment and a new bill comes in and saying it was due on the 26th. I called and spoke to centurylink and they said it would not be taken out till the 5th. I took them at their word and low and behold they attempt to draft my bank account of tbe 27th and it got sent back unpaid and I get stuck with a $34.00 fee from my bank...Where is there any justice here. I'm out to make some heads roll... This is not a way to treat a good customer especially one that is disabled.

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CenturyLinkJoey
Greenville, US
Feb 01, 2011 6:20 pm EST
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Chuckles702,

My name is Joey and I'm with CenturyLink. Sorry to read about the trouble that you're having. I'll be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink local/long dist bill

I had embarq when I signed up 3 years ago. I had only local service. I only wanted it for emergency purposes as I have a cell.
We were never ABLE to place long distance call, it would not let us. I have not changed this but now with centurylink I have an outrageous bill for long distant calls to a # that is not 20 miles away (same town as my "local"service provider but they charged long distant prices)! I do not know how they were able to change my plan without my knowledge.
I will be looking into another provider TODAY!

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Update by catchick30
Mar 15, 2011 7:51 pm EDT

actually I never called to change my service until my year contract was up, then I asked them to remove the phone, I didnt use it, didnt need it, but they talked me into keeping it. Yup they got me good should have disconnected back then like I wanted to.

Update by catchick30
Mar 15, 2011 7:48 pm EDT

Now they tell me I made the change 2 months after I set up my phone with the block on it, Crazy, I never authorized it (let alone RIGHT after i told them to put it on)
Now I know i did contact them about that time but it was for the modemn, I never recieved my modemn so they sent another, 2 months later the 1st modemn showed up so I know I called to see how to send it back, NOT TO CHANGE MY SERVICE!
NOW of course they can not send me proof that I authorized it "well miss its in my computer you authorized it but no there is nothing I can send you to show it" Convienent huh.
Bet your little bippy when I move next month I find another internet service and say bye bye to house phone which was really just in case i ever had to dial 911!
I suggest if you deal with century link you keep a close eye on your bills for hidden fees and changes, cause they'll damn sure make them on you.

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blblair
Chanute, US
Oct 09, 2010 11:02 pm EDT
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I am still being charged for all services while my phone is shut off. They turned off my phone, I can get phone calls, but cannot call out, also no caller ID or voicemail during this time. I have bundled service that includes long distance voicemail, and caller ID. I asked about why they still charge for full service and was told that Iam still accruing these charges. I think this is bogus because they are still charging me for services that I am not getting during this shutoff time.

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CenturyLinkJoey
Greenville, US
Jan 31, 2011 7:08 pm EST
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catchick30,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. If you email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com I'll be glad to see what I can do to help out. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink liars

I couldn't pay my December bill on time, so on the 26th of December Centurylink called and I answered. I told the man I could pay on the 29th of December and he said well i will extend it to the #rd of January. I said thanks. On January 3 i went online to pay my bill and it said I had a $0 balance. So I did a live chat and asked the man why I had a $0 balance and he said a payment was made there was nothing more I needed to do and again I asked if he was sure and he said yes. I thought (like most would)that a lil Christmas miracle had happened and that they had zeroed out my balance, maybe as a way to say thanks for being a loyal customer(especially since they only offer deals to new customers and the current ones just get screwed). A week later my bill is back and I am getting shut off notices. I call and they said that I arranged a post dated check(which I wouldn't have done because I dont' use that account anymore because it never has money in it). They pretty much accused me of lying, got smart with me and when I asked for a supervisor they gave to someone who was not a supervisor but didn't tell me until after I had wasted my time telling her my story. In order for me to get back the 2 overdraft fees THEY caused I have to contact my bank and then they will give me a credit. I don't want a credit I want MY money back in MY account that I didn't authorize. When I asked for a copy of the information stating i had gave them my account information on December 23 authorizing a post dated check they claim they are not allowed to do that or to give me the name of the person I supposedly talked to. I only spoke to 1 person and I never gave him my checking information. Centurylink is crooked and I am urging all to stay away from them. I am contacting my local news and newspaper to see if they will do a story on these crooked people.

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CenturyLink harassing phone calls

THIS IS A TOTAL SCAM! Keep receiving harrasing phone calls from this India guy who uses a different name every time he calls. Same dude with a very heavy Indian accent. The message says that "I or my acting attorney had better return his phone call immediately". The number on my caller ID and the one he leaves on his voice message on my land line is [protected]. In his message he states "this is time sensetive and I wish you good luck as the situation unfolds upon you". The name this dude leaves on my voice mail is Jeff Black.
When I returned the phone call he indentifies himself as Percy Jackson. So I asked, what is your real name, Jeff or Percy? I recognized the voice. I think it ticked him off that I figured out he was the same person using a different name. Anyway, I was informed that I own money on a payday loan. I had applied for one on line but never followed through with it. I canceled the transaction. I asked for the name of the loan company and the guy tells me Advance Cash America (this wasn't the company I initialy delt with).
I informed the dude that they were mistaken and I NEVER followed through with it and NEVER received a payday advance. By this time the conversation got very heated because he kept insiting that I was wrong and he was right. I asked for the law firm he works for...wouldn't answer me. HE hung up on me bacause I was so angry and yelling at him. He never got any banking information from me. I wasn't going to give that over the phone! That's what stopped me from filling out the loan app on line in the first place! I tried dialing the number back and this dude would never return my call. Finally, I left a message on his voicemail that I would be reporting his phone number to the, BBB, FBI and my local police. Haven't had a call on my land line since. I'm probably on their "bad list" due to my threats of reporting them, so they never follow up. This all took place the week of December 12th 2010.
NOW a month later this same clown is calling my cell#. Same guy, same accent, same message...but this time his name is Brian Smith! I'm ignoring these phone calls. And have reported these guys to the proper authorities.

I also contacted a local credit officer and here is some infomation or red flags to watch for with this type of "SCAM".
1) A legit debt collection company would have a toll free number for clients to call. 2) The same person, using the same name, same phone number would be calling. 3) If you get angry and yell THEY don't hang up on you. Their job is to stick with the client to try to resolve the issue. 4) They wouldn't wait another month to try to collect a debt... they'd be calling EVERY DAY. 5) This debt collection company would show up on my credit report if this is a legit debt collection issue.
SO...watch out for these guys!

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CenturyLink vacation service request turn into plan switching

On Oct 29 2010, I called Centurylink to request for vacation service from Nov 20 to Dec 20 for my home phone and high speed internet following their billing cycle. The customer sercv did exectly that, she told me when I get back I have to call them to resume my service. I came back earlier and called, they resume my service. Nov bill showed prorated subscriber line charged and prorated vacation number reservation from Nov2 to Nov20, Manual LATA for both total amount to 40.46. I paid all in full. Dec bill showed amount to 148.73 triple of my regular plan. I ask why is the amount is so high? customer service told me that charges are for disconnection and reconnection, restoration and switching of plan, prorated subscriber line charged, prorated modem, both Manual LATA, service order, remove line charges, remove vacation service, prorated modem, remove 768K/384K from Nov 23 to Dec 20 due to my request for vacation plan. All I ask was vacation service, as centurylink web specifically mentioned at their Frequently Ask Questions that anyone can request this service via online or call cust serv. It even said that centurylink bills half of monthly access line rates plus taxs and approriate surchg. there is no part saying that vacation service will result to all your service and plan is switch. The customer serv told me nothing they or I can do about it but pay the bill. If you can resolve this, please help me. I am trying to resolve this issue in every way possible before forcing my self to take action involving Centurylink Corporate, the FCC and BBB. I hate doing this but all I ask is vacation service as allowed.

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CenturyLinkJoey
Greenville, US
Jan 20, 2011 11:53 pm EST
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moniegbe,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had. I would be happy to look at your account and see what happened. Just email me at Joey@CenturyLink.com with your name, account number and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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2:03 am EST
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CenturyLink dsl service

About 3 months ago I had lightning wipe out my phone line taking out my DSL modem and fax machine. I called Century Link formerly Century Tel and they sent a tech out and he replaced the modem with what looks like the same model. I've since been rarely able to do online banking, posting messages to Facebook, forums and cannot send an e-mail or do my work orders for my company. I have called CenturyLink multiple times to be finally told that I would need to pay for a tech to come out because they checked it from their end and everything is fine. Yet I can go to speedtest.net I get 1.49mb download and errors for upload. They then tell me they do not guarantee upload speeds. As soon as I can afford the upfront cost's of going to satellite internet I will. Customer service of this caliber is becoming more and more common with every call I make to Centurlink. If I had other highspeed internet providers available in my area I would have dropped them. My work has sent an IT person over and has even removed any and all firewalls and checked all settings on my network. All three computers at my house do the same. I may try buying my own modem to see if that fixes the problem but I cannot believe the customer NOSERVICE I have received.

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CenturyLinkJoey
Greenville, US
Jan 14, 2011 4:11 pm EST
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Jeepm@n,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our service. If you email me at Joey@CenturyLink.com I'll be glad to look into your issue for you. Please be sure to include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink billing scam - fcc truth in billing

CenturyLink has a charge that you will see on each months bill called Pure Solutions. This amount is not supported by the FCC's Truth in Billing Act. If you call you will have to fight to prove your point, at which time they will transfer you to their AR department, whom you will have to repeat your case with, then they will transfer you to the billing department, and so on and so on, until they finally come back and say there system is down and they cant help you - but you can be transferred to their Spanish speaking Department, and if you tell them you speak English then they will be able to help (Yeah, Right...). I waited anyway and guess what, the operator did speak English, but could not access my account. The service itself is pretty slow, and they only really market themselves in rural areas where people have no other choice. Overall, not a bad scam, it is really sad that it is easier for them to pay people to update comments on the blogs to try and save their image instead of not scamming the customer in the first place.

You can also file a complaint with the FCC: http://www.fcc.gov/cgb/policy/truthinbill.html

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Natalie@girardgibbs
, US
Jun 21, 2017 1:52 pm EDT

https://www.girardgibbs.com/centurylink-fake-account-lawsuit/

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Randymags
Summerfield, US
May 27, 2017 4:06 am EDT

Sadly with CenturyLink there is a problem with corporate and their local facilities. When you try to contact them you may connect to either one. When contacting your local Centurylink the staff is very polite while their corporate is extremely rude and constantly reminding you that you're under contract. They will prefer that you do direct billing and may also try to enroll you into a CenturyLink credit card. They will figure ways to charge you extra hundreds of dollars and when you contact the local CenturyLink they will be very polite and remedy the situation. The following month the corporate CenturyLink will not follow through with the changes that their local CenturyLink has done and charge you extra. After about 5 or 6 months of doing this you will start to see your balance skyrocket and when you decide to quit after being with them for 5 years corporate CenturyLink will threaten you with violation of contract.

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Clink Exposed
, US
Feb 03, 2011 8:30 pm EST

Nobody can help a bunch of scammer! Century has been, and is continuing to rip people off.
Please check the following. It's time to act People.

www.clinkscam.com

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CenturyLinkJoey
Greenville, US
Jan 24, 2011 3:00 pm EST
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mhouse.ec454,

I'm also sorry to read about the trouble you've had with our company. I'll be glad to investigate your concerns. Can you email me your name, account information and reference your post here on Complaintsboard.com? My email is Joey@CenturyLink.com.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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mhouse.ec454
seminole, US
Jan 24, 2011 1:23 pm EST

Centurylink purchased our previous provider several years ago and since I have had problems with my billing. Every month I pay my bill on time through bill pay but the next month they show the previous balance added to current charges plus a late fee. Recently I sent in my bank records proving payments and dates. They took off the payments and left the late fees. Now this month they are starting it all over again. I'm going to let it go and send in only the current charges every month and when they shut off the internet I will get it either through wireless or through our cable provider. I'm tired of dealing with them.
I wonder how many people don't pay attention (especially the elderly or someone paying their bills for them) and just pay the total amount due. I'll bet it adds up to a lot of money especially when you add the interest they are getting. I'm contacting the FCC as this person has suggested. Maybe someone there will do something.

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CenturyLink they stole my money

They kept over $400.oo and won't return my money. I sent my payments to their other address in Texas by mistake for a year. They kept my payment and kept charging me late fee's. because they kept my money and did not credit my account. Where is my money Centurylink are crooks. The customer service is terrible.
Tech support are dumb ###. With Cox and other companies that don't steal from you I will use Cox communications and my cell phone. Century Link should be banned from doing business at all.
I will contact the BBB and also sue them in small claims for 5k. They truly suck the bog one. Don;t use century Link they suck! When they took over Embarq the service turned to crap and unethical practices.
It is against the law to steal.Century Link might also face federal charges when I contact the FCC!

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CenturyLinkJoey
Greenville, US
Jan 11, 2011 4:04 pm EST
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Rich,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. I would be happy to look into your issue for you if you email me at Joey@CenturyLink.com. Be sure to include your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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