Menu
CenturyLink Customer Service Phone, Email, Contacts

CenturyLink
reviews & complaints

www.centurylink.com
www.centurylink.com

Learn how the rating is calculated

2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for CenturyLink has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CenturyLink. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CenturyLink reviews & complaints 768

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest CenturyLink reviews & complaints

ComplaintsBoard
S
10:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink lousy service

Today the internet service was down more than seven hours. When you the company is like calling some of government numbers. The number does not and if get lucky your call would be rotated to South East Asia. I have never been so humiliated with this company than any other company in my life. I was going to change to Cox Communication but heard so many bad reports about them that I decided to stay put for the time being. I am entertaining the thought to file a suit in Federal Court for so many violations that it is not funny. I suggest stay far from this lousy company. Thanks;
Pissed off customer .

Read full review of CenturyLink
Hide full review
ComplaintsBoard
A
8:04 pm EST

CenturyLink worst isp ever - exorbitant rates & horrible service

Unfortunately, I had no other options for internet service providers, so I used CenturyLink DSL. This was by far the worst experience I've ever had with an ISP. They nickel & dime you every chance they get. I hate the fact that I was locked into a 1 to 2 year contract, and at the end of the contract, my monthly charge would go from an extremely high rate of around $45/month to $71/month (for 6 mb/s internet speed). They don't even bother warning you that your already exorbitant rate is about to go up even higher in hopes that you won't notice for a couple of months. I was supposed to be getting 6 mb/s, but most of the time, it ranged between 0 and 2 mb/s; and I had to reset my modem about once every few days.

When I finally had another option, I switched. When I disconnected my service, 6 days into the next month, they told me I owed them $46 for 6 days of service and DISCONNECTION FEES! I had never heard of disconnection fees before. I hope I never have to deal with them again.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
J
6:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CenturyLink has left an official reply on this complaint.

CenturyLink charge for returned modem

I moved in Nov. 2013 and cancelled my service with Centurylink. I used the prepaid shipping label to return the modem. Six months later, I received a collections letter billing me for the modem. Since I moved 1400 miles away, I had no idea where the tracking label ended up. I'm out $100 for a fraudulent charge. I will NEVER be a Centurylink customer again.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
5:42 pm EST

CenturyLink Unsolicited call(s)

Received call from [protected]. Asked for my name, provided their own (assumed) fake name, and inquired about a resume/job application. Received something similar in the form of a text a few weeks ago.

Motive is really unclear as one would assume it's a scam, but they don't seem particularly motivated to actually get anything out of it, and other, similar reports describe juvenile, petulant, or just generally odd behavior.

In the text I received before, though I'm unsure if it is directly related to this person/people/company, and this call, the sender asked to verify my address, which was accurate, and their reference to job applications/resumes was also relevant, as I was sending out quite a lot of those, and many online applications make use of third party companies, and their own application processes. So, I'm under the impression that my information was sold to some shady buyers, but the type of behavior exhibited is really odd.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
Y
1:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink phone line dead for two weeks

I am 73 years old and my husband is 69 and for two weeks we have unable to call 911 in case of an emergency because Century Link repairman refuse to come out to my home to fix my phone. My line is dead and my phone has been routed to another line and when someone calls it rings and rings. It does not ring in our home so it is ringing in one of the vacant homes out here and the telephone company will not believe me. I live four miles from the nearest neighbor and cell service does not work out here. All of the homes within a four mile radius of us are vacant. I have satellite internet service so I have been in contact with Century Link daily and they keep telling me a repairman has come out here Jan. 2 and Jan. 6 and fixed the phone. We have been waiting for two weeks for a repairman to come out here so he can see the line is dead at the box on the telephone pole on our property. No one has been out here because we put tape on the box and it hasn't been removed and there are no tire tracks in our driveway

A few months ago our neighbors phone was plugged into our line and his phone was dead and we were getting his calls and our phone was ringing and ringing again in someone else's home. It took a week to get the repairman out here so we could prove it to him. Once he tested our box and saw with his own eyes that the neighbor's phone was hooked to our line, he retraced the lines and found our phone line and put it in the right place and the neighbor's phone in the right line. Now it has happened again. When the Century Link repairman tests our line from their office it tests fine because the lines are crossed. So they won't come out here. Yet, we have agreed to pay them to fix it even it is coming from our home, which we know it is not, because the line is dead at the box. They refuse to help us and we fear for our lives. If we have a medical emergency, fire or intruders in our home, we will be unable to summon for help without a telephone.

Read full review of CenturyLink and 1 comment
Hide full review
1 comment
Add a comment
M
M
michca
Minneapolis, MN, US
Sep 12, 2015 5:08 pm EDT

I'm sorry you've had to experience this. Century link's service is worse than Comcast's. I truly did not believe it was possible until I experienced it for myself

ComplaintsBoard
V
2:24 pm EST

CenturyLink early termination fee

I responded to the flyer in my mailbox and signed up for the internet service which has never worked from the day one, Called CenturyLink many times to resolve the issue but the issue remains and was never fixed, Last time when they took $5 off the bill and I was promised improved service, but without any improvement my internet still doesn't work after 10 months of service, finally when I decided to call CenturyLink back to cancel the service I was told that I will have to pay $400 early termination fee for the product which never worked right from the day one and I was threatened that they will turn this account to the collection agency to ruin my credit history file...!. Very upset with these sales pressure and scamming me with the $400 early termination fee. I am going to file a complaint with the Indiana attorney general's office to resolve this issue.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
L
9:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink unresolved billing issues

I ordered service on Sept. 1. On that date, I spoke to a CenturyLink rep and said that I wanted bundled Internet and DirecTV. I was told that my Internet would be installed on Sept. 4 and DirecTV on the 7th. Once all of the CenturyLink details were finalized, she transferred me to another agent to complete the DirecTV account set-up. I was promised a bundled rate of $49 for Internet and $58 for DirecTV. Installation took place as promised. The problems began with CenturyLink almost immediately. I never received my first bill. Knowing it was coming due, I proactively called customer service to try to get online access. I was told I couldn't access my account online until after my first bill arrived and was assured that it had been mailed. I waited a few days and called back. After being elevated to a supervisor, I was told that the bill was sent to the service address instead of my billing address, which is why I didn't receive it. The rep put in a request for it to be re-sent. After several more days I called back and a second request for it to be re-sent was made. In the meantime, another rep was able to grant me the code needed to access my account online. To my shock, my bill was $95 higher than it should have been. Turns out, I was charged for phone service that I never asked for. After speaking to two supervisors, I was assured that the erroneous charges would be reversed, including the phone installation charges and phone service charge for the first month. I was told that I should be able to log in online in a few days and see the adjustment -- before my bill was due. When that didn't happen I called back. At first I was told that -- based on the notes in my account -- none of that ever happened. I was then transferred to retention and spoke to a supervisor named Marilyn. She immediately saw where I should have been credited and went through the whole process to make sure that happened. I was again told it would show up shortly. She then transferred me to another agent to "disconnect" my phone service, again this is the service I never ordered. By this time, I had spent a full hour on the phone each time I had to call in. A few days later, I logged into my online account, and my bill had actually GONE UP by $21 (this was my due date as well). I spoke to Jackie who initially told me that she could see where I had requested a credit but that it had been denied because the charges were valid. I explained what I'd been told by the supervisor, Marilyn, and was put on hold while Jackie contacted Marilyn and verified that the credits were in fact in process. Jackie then immediately took off the $21 charge (which she could not explain), and instructed me to go ahead and pay my bill MINUS the $95 that would be credited to my account within the week. I specifically asked whether it would be considered past due or incur late charges and I was assured I would not, since the credits were clearly pending. She also told me that because a retention agent had made the request there was no chance it would be denied this time. I paid my bill minus the pending credit amount and waited for the credits to appear on my account. When that did not happen after another week, I tried sending a detailed email to customer service, spelling out all of the above. Here was the response from an agent named Heather:

Review of your account does not show that you were quoted any adjustment. The representative you spoke with advised you she would submit an adjustment request on your behalf to have the charges investigated for validity. Currently, the charges are valid on your account and cannot be removed. There was a previous adjustment request on your account for the charges that was denied stating the charges were valid. Please be aware that adjustment requests are not an immediate adjustment to customer accounts. It can be denied which then makes you liable for paying the charges. The request that was submitted on your behalf needs to allow at least 30 days for research to be done. A representative will contact you when they have finished their research to advise you if the request will be approved or denied. At this time, no credit is warranted to your account and no changes will be made. Please be aware that when disputing charges, it is recommended you pay your bill in full by the due date to avoid service interruptions and late fees. We do apologize for the confusion with this process, however right now the charges are reflecting to be valid and your balance is correct for $185.35 due 11/14/2014.

My new bill just came out. It shows that my original promotional rate was reversed and that my current monthly charges have now increased to $89. Oh, and one more thing . . . along the way I was told that my Internet never got bundled with DirecTV. CenturyLink tells me that was DirecTV's fault and vice versa. Either way, I will never get that discount, as they now tell me I can't have my services bundled because I'm an existing customer!

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
6:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink fraudulent billing

Brand new customer with Centurylink where I got the landline phone/Internet bundle advertised at $54.95. First bill came in at $75 for the bundle and a $50 charge for "Easy Number" which I didn't ask for. I've filed a complaint with the FCC and we need more of you people with complaints to do the same. Plus, someone with the time and means to start a class action suit against them. At the very least, PLEASE file a complaint with the FCC.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
A
9:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink visa reward card

I was promised a $100 Visa reward card by Century Link to be in my hands on September 22, 2014 and no later than October 1, 2014. When it did not arrive, I called customer service speaking to Kylie on Oct. 7 who said I had to wait another two weeks. It still did not come. On October 17, I spoke to Russ at Century Link who passed me on to Ana. She told me the reward I registered for was NEVER processed and that she was now initiating my reward. This statement follows the information I received when I called the company two weeks ago who handles these cards; I was told then that Century Link had never submitted my request. Once again, I have been told to wait another three weeks. If I did not have the reward card by November 7, 2014, I am sending letters of complaint to the head office of Century Link in Carol Stream, Illinois, Nevada Better Business Bureau, and the Nevada and Illinois States Attorneys offices. This is FRAUD. On three separate occasions I have seen blogs online where other people have complained Century Link did not send out the promised Visa reward cards. I know personally of another person in the Las Vegas area who was promised a reward card by Century Link never receiving it. This has to stop. The problem is so rampant that a sales associate in a Las Vegas Century Link office told me he has stopped telling people about the promotion because too many customers were not getting the $100 Visa reward card. If this has happened to other people, the authorities need to hear their complaints.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
2:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink promised visa rewards card

Young man came to the door to sell us Centurylink Prism. Promised us $100 visa rewards card. As you can see from this copy/paste:

Submitted Date: 06-09-2014
Expected Delivery Date: 09-03-2014
08-09-2014 - Accepted

They waited two *months* to accept and then also failed to deliver on time. Centurylink says it's out of their hands and told me to call a 3rd party they refer to as "visa" (myprepaidcenter.com).

"Visa" said the card's in the mail. That lie is as old as the mail itiself. So I demanded they ship with a tracking number and give me that number as evidence that they are complying with their promise. They said (get this) they can't give out tracking numbers for "security reasons." AND they want ME to PAY $20 for the UPS service! I said, fine, make the card for $120 then instead of $100. But I refused to hang up without a tracking number and I'm still at it with them even now.

Don't bother calling [protected]. You can't even start a call without a card number. Don't bother callng 1.800.831.1733. They'll say to call [protected]...

There are at least 230 other complaints about this here and on two other sites!

All Centurylink and my prepaid center have done is stonewall me.

Read full review of CenturyLink and 1 comment
Hide full review
1 comment
Add a comment
A
A
Ann T.
Las Vegas, US
Oct 17, 2014 9:29 am EDT

I live in Nevada and was also promised a $100 Visa reward card that was supposed to be in my hands by Sept. 22, 2014 with October 1, 2014 being the latest date. When I called on October 1, I was assured a card was being sent out but to wait an additional two weeks. It never came. When I called back on October 17, I was told one had not been issued and I was going to have to wait another three weeks, November 7, 2014. I made it clear that if I did not get it this time, letters of complaint were going to the head office of Century Link in Carol Stream, Illinois, Nevada Better Business Bureau, and the Illinois and Nevada States Attorneys offices reporting fraud. This got the attention of the last person I spoke to on the phone.This problem of not honoring the Visa reward cards is so rampant that the associate at the Century Link office in Las Vegas who I spoke to about the problem said he knew about it and just didn't bother to tell people about the promotion anymore. If this has happened to anyone else, please take this to the level I will be taking. I seriously doubt that after all these calls I have made to Century Link that I will ever receive the $100 Visa reward card. Let the authorities deal with this.

ComplaintsBoard
F
12:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink billing after cancellation

I called to cancel my service (I was moving, not to mention I had to call their tech support on average 2X a month due to extremely slow (10 min to load a page) internet or no service), and the first time, it seemed to be smooth sailing (aside from it taking 38 minutes to do the call). A few weeks passed, and I noticed on my bank statement that I was charged for another month. I called them back. After being on hold for 26 minutes (their average is 15-17 minute hold) I finally hung up as I needed to answer another call. Next time I tried, I was again on hold- this time only 7 minutes (They must have broken a company record!) and the operator said I was due to get my money back. I asked if I could get that information sent to me as a confirmation via email and she transferred me. Again on hold (I think 3 minutes), again had to go through the hoops of 'name, account #, service provided, last four of social, address'. This lady said I was justly charged and that I would not be getting money back, but my service had been cancelled. I again asked if I could get a confirmation email. She put me on hold. Next person said I should be getting about 2/3 of my money back. I AGAIN asked for a confirmation email, to which he stated the company does not provide those. I think it may be wise for customers to record their conversations with CenturyLink. As for me, I will not be doing business again.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
6:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink mischrged every month

In October 2013, I was searching for Internet providers and comparing prices. I went to centurylink.com and started an online chat with one of their service representatives. The representative told me that I would pay $19.95/month for Internet and $29.99/month for Direct TV services, which would be setup and billed each month on my Century Link bill. She told me the total amount of my monthly bill would be $49.94 plus nominal taxes and fees.

My service began at the end of October 2013 and I received my first bill in November 2013. The total amount of my first bill was $187.43! A difference of over $100 from the price I was quoted! Naturally, I wanted to straighten everything out. I spent countless hours on the phone trying to get my monthly bill down to the amount I was quoted.

Fast forward to September 2014...the Internet portion of my bill has been whittled down to the quoted $19.95. BUT, the Direct TV portion of my bill remains at $56.99/month plus taxes and fees.

Century Link claims they cannot give me the price I was quoted, because Direct TV is not part of their company. "We just get the bill from them every month, and send it on to you..." They have told me to call Direct TV, to which I have answered, "why would I call Direct TV to get the price that was quoted to me by Century Link?" The promotion was a Century Link promotion, BUT now that it is time to give me the quoted price, Century Link won't do it, and claims that the only company that can get me this price is Direct TV.

So today I cancelled my Direct TV and Century Link service and switched to Charter Communications! I have never been refunded any money from Century Link regarding the overcharge of $27/month, which after 11 months, comes out to $292.00. On top of this, Direct TV is charging me an early cancellation fee of $260.00, yet I really had no choice but to cancel Direct TV services, as I was not going to continue to pay the wrong amount!

Both of these companies have had horrible customer service, but I place the blame on Century Link, as they were the company that quoted me the rates I was supposed to receive. My advice is to steer clear of Century Link! I have attached the chat window of the conversation I had with the Century Link representative.

Read full review of CenturyLink
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink internet download drops off to 3or even.87mbps paying for 10

we are paying for 10 mbps it is not to bad in the morning but in the afternoon drops to 3mbps even down to .87 this really messes up watching a movie online, techs check over the phone and Internet and say everything is fine sorry but it is not fine no way should there be a drop that large even during peek traffic times this is a small town so there are not many users here . Never has a tech been sent to the house to check this out like many others we have no choice here Centurylink is it or we would be with someone else so far Centurylink has been no help . We would just like to get what we are paying for !

Read full review of CenturyLink
Hide full review
ComplaintsBoard
K
9:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink overcharges in billing cycle

Centurylink telephone and Internet. I originally had Qwest as a provider for telephone services and Comcast ( now Xfinity) as my Internet provider, It became costly. Dish network had a special so I called to lower my bills, after two transfers I was set up with an associate for Centurylink. The price quoted was 79.00 a month and a reduction to my satellite bill. Nearly a year later my bill has been 108-110 for the Internet and home phone. Even when I caught up the bill was still high the next months billing cycle. I recently changed my services in July to lower &down grade my Internet and basic local phone service. The bill is still in the high 90s. I was told I'd be credited, my bill was $199.12 ( due by the 16th); even after a supposed credit to my account, which from what I saw on my billing statement was a play of numbers, and they even "charged" me for downgrading my service. No response back from an email sent around the week of August 6th, nor a return call for explanation. I paid for the non published number, I looked in our local phone book and there my number was with my name and all. I was told this would be fixed, credited back and it has not. Yet I have been charged every month like clock work $2.50. Please help me or warn others about there fraud. Thank you

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
1:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink monopolistic misleading company!

I have been a "loyal customer" of CenturyLink for many years - in large part because they are the ONLY provider in the area where I live. I have actually enjoyed their phone and Internet service, with very little problems, up until I moved from one town to another and had to transfer my service. I was duped into upgrading my bundle package when I switched service, by a very convincing and very misleading customer representative! I have been on a grandfathered in package bundle for several years and I expressed my concern in losing this package and ending up paying more if I upgraded. She assured me it would only be maybe $5/month higher...she PROMISED! Well, guess what? My old bills had been between $40-55/month and my new bill was $171! As if that weren't bad enough, I got the pleasure of speaking with a patronizing, condescending supervisor who told me he was really doing the best he could and giving me the best deal because I was such a "loyal customer"! Even after applying "discounts", I am now going to have to pay at least $20-25/month more than I was less than a month ago. The package I was on is no longer offered, you see, and they can't put me on a package that doesn't exist. After the LIED and MISLEAD me to switch off of it! I am so angry and the worst part is there is NO OTHER provider of DSL Internet where I live. So, I am stuck. I can't believe they can get away with this!

Read full review of CenturyLink and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Kimmychris
Colorado Springs, US
Aug 11, 2014 9:17 pm EDT

They got me the same way as well. I was paying a lower rate. I got one of those promising locked in rate bundle deals with high speed Internet. What I got was a one hundred and plus dollar bill every month there after. I was told the bill would lower after the first months bill. Oh and please don't be late paying, it's six dollars and change late fee. Lowered the Internet speed and have a basic line now and guess what, they were nice enough to CHARGE me for the change in service, so now I have a one hundred and ninety nine dollar bill ( with late fee charge of course included). There are so many fees and tariffs for different agencies it's crazy, I believe I am balancing the budget for the whole state with my bill payments.

ComplaintsBoard
M
9:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink poor internet

We've been using Centurylink internet for 8 years. We purchased 6 mbps download for $54. a month. The first two years it was fine & worked beautifully. The past 6 years have been a nightmare. Only one person in our household can use the internet at one time & the speed runs anywhere from .4 (Point 4) to 1.5 (One Point 5). We rarely, if ever, get the 6 mbps that we are paying for! We've had repairmen out, have called too many times to count & still nothing is fixed. We have occasionally been given a little credit on the bill, but certainly not the amount we should be credited for it running 6 to 12 times slower than what we purchased. We are stuck in a rural area that cannot receive other services unless we pay in excess of $1500. to have it installed. We have formed a Facebook page in our area & hope that with enough complaints another company can come in & take over the area.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink overagressive account managers

For the third day now, a centurylink representative has rang my doorbell to push there services. I have told them three times now that I don't want there products and it doesn't end there. They wanted to know how much I was paying and that they can beat any price. (Yea, they do for a month and then jack it up higher than it was previously).
I literally had to shut the door on their face.
I called centurylink, waited 25 minutes only to be told that there is nothing that can be done as they are independent contractors, not centurylink employees. Really? They are wearing centurylink shirts, identify themselves as centurylink employees, and have centurylink paperwork. And then the rep that said there was nothing that she could do for me solicited me for there service!
I am filing a complaint with the arizona attorney general's office.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
K
1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink rewards card

Was promised a $300. visa card when we subscribed to century link. It was supposed to take 12 weeks to receive the card, once applied for on line which I did. I also called to make sure everything was correct. We put this cable in our house in Dec. 2013 and should have had the card within 12 weeks. Did not come so I called they told me I would receive it in April so I waited. Still nothing. So I called The told me they sent it out and I should have received it the would check and call me the next day which they never did. They submitted for another card when I called to check on it they said there was no card and they would submit again. I said let me speak to a supervisor so I did his name was David that was on April 29. He told me he would escalate the process and I would receive the card within 2-4 weeks and if I would check the status on line I should be able to see it no later then Monday, May 5th. I checked today and saw nothing. So I called only for them to tell me 4-6 weeks and there was nothing they could do to help me. Seems to me that the lies kept getting bigger and bigger. I asked for a credit on my account as David said he would give me if I had any more problems and they refused. Said if I didn't receive the card in 4-6 then they may give me the credit. This company has really got my goat and something has to be done. They can't get away with lying to people the way they do. When I asked for the complaint department they said we don't have one. Pleas help cause I'm very angry.

Read full review of CenturyLink and 2 comments
Hide full review
2 comments
Add a comment
P
P
Pazuzu
Las Vegas, US
Jun 20, 2014 3:05 am EDT

PC Services are the worst. The anti-virus they service Norton 360 fails to update and give full scan all of the time. Switching over at the end of month. They are unable to fix any PC problems and you have sign an agreement that they are not responsible for Operating System damage done by their own Technicians. How's that for fully unqualified to work at this job.

U
U
upariverwithno paddle
White Salmon, US
Jun 14, 2014 10:19 am EDT

Went with Century Link Simple Choice Unlimited Long Distance plan (all the bells and whistles w/Internet). Get a letter stating that it's only for typical residential 'voice' usage only. Long distance data and FAX calls will be billed at 10 cents/minute additional. WHAT A RIP-OFF! Really wish I had another provider available in my area. Their Internet is slow as well being they only offer DSL where I am.

ComplaintsBoard
C
4:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink cancellation due to horrible service

Century link service is horrible, I have been a customer of theirs for over 2 years and have always been in good standings. At least once a week I have to reset all the set top boxes and modem in order to get the TV service to work. I am also always having to call them and they have to "rebuild" the box hardware to get the TV's to work. When the Tv does work, it is constantly freezing up. I pay for 2 HD boxes but am only able to watch one HD channel on one tv at a time. If the one TV is on an HD channel, the other TV has to be on a regular channel. When something is being recorded, that is the only channel that can be watched while the TV is on. Century link has the worst TV service I have ever seen. Everyone around me complains about the same problems but, when you call them they have never heard of that particular problem. The last straw with them was a couple of months back, I called them because I wanted to get the new wireless boxes that they advertise on TV and offer to all of there new customers standard. When I inquired about them, I was told I would have to pay extra per month per box, and would have to pay for a tech to come out and install them, which is also free to new customers. Why would an existing customer have to pay more per box when they come standard for new customers? I am sick of paying for such a c****y service and want to cancel my service and go to another company not only because of how horrible the service is but, also because of how rude the customer service reps are on the phone. I called to cancel and am told that I am under contract and it would be $300 to cancel. That's funny because I never signed a contract. At this point all I want is my service canceled and am sick of getting the run around from there customer service reps. I am not in contract and when asked to see the paperwork for the contract that I signed they are not able to produce it.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
2:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CenturyLink ignorance and neglicence

One of the worst companies, by far, one of the worst companies when it comes to customer care and interoffice communications is Century Link; as the old adage goes: (The left hand does not know what the right hand is doing). In the March 17-25 time frame, my wife and I have attempted to get a bundle package with these guys; after lengthy phone calls with the five agents, and certain quotes given they have failed to email us with confirmation of pricing, nor do they pass on the information to the other agents. Agents are at ignorant of what should be the pricing, throw other century link agents under the bus (saying that they were wrong with pricing) and/or plain just rude. It is just outright infurating. How can a company operate this way. The CEO really needs to be fired and at least some of the agents that answer the calls as they are the worst bunch of nincompoops that are around.

Read full review of CenturyLink
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CenturyLink?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CenturyLink Customer Service. Initial CenturyLink complaints should be directed to their team directly. You can find contact details for CenturyLink above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CenturyLink. Discuss the issues you have had with CenturyLink and work with their customer service team to find a resolution.