CenturyLink
reviews and complaints

Please be aware of deceptive practices of Century link Internet. After trying to negotiate a cheaper price for their services, I was made an offer of 19.95 per month. The catch was you had to agree to a one year contract, and auto pay and paperless billing. I did not see the problem with that, since I had been a loyal customer for 6 years, and had no desire to change internet companies. The problems began right away in April, when I gave them my card information, and they told me everything had been set up to begin on my next billing cycle. Since then, it has been a nightmare, I kept receiving a higher bill, none of which was automatically taken out of my account. I talked to numerous agents over the next two months, each giving me a different story, and a few even hanging up on me. I was told There was no promotion for that price, I was told, I had failed to sign up for paperless billing, although I had been previously told they had done the paper work. I gave them my banking information on 3 different occasions. The final straw came when they sent me an email saying over $70.00 would be deducted from my account. By that time I had enough, and feel they breached our verbal contact. I Called my bank, closed my card, and called Century link to discontinue service. Of course they tried to talk me into staying a customer, and even found the discrepancies in my bill. but by then my trust was broken. I no longer can trust they have the ability to have access to my banking information. I canceled my services with them. Yesterday I received a notification they would be deducting $255.00 from my account for breach of contract. I called and tried to resolve this issue as it is they, who broke our agreement. I was told it is my problem and they will pursue action to collect the termination fee. I have no recourse but to take them to court. In my opinion, it would be foolish to trust them to have free access to my account. I am disabled, on a fixed income, and cannot afford to pay a bill I don't believe I owe..
Please be wary of giving your banking information to Corporations, who believe they are too big to lose a litigation dispute. This company is out no money, I have paid all my bills in a time manner, and it is unfair they try to ruin my credit rating because of errors on their part.

15 years ago Centurylink/Qwest had a bundle deal for us. NOT ONCE IN 14 months was the bill ever correct or the same. We would lose inet service for days at a time and it would take HOURS on the phone to get anywhere, only to do it again when the next bill came. I unbundled the phone service and kept the tv, yet qwest paid the tv the next month when they were not even bundled and I was told to 'sort it out'. I was livid, paid the bill in full on the 12th and moved. A year later we have a collections account from them for the same amount that I paid in the last bill and it said the amount was due 2 days after I had paid in full. I called w/the check number etc, yet there were 4 different excuses why the charge was valid: directv didn't pay them back, oops, we meant that you should have been billed ahead and weren't so there's an extra month (which happened to included the tv fee), then it was that the deposit didn't cover it, then there was no deposit. WTH people?!
We recently moved and needed a land line as my mobile was not working in the mountain town we chose. Directv recommended doing a bundle, because after 15 years they have to be better, right? I called and was VERY clear that I am on a fixed income and the bundle HAS to be less than the $117 for tv and $51 for inet and mobile phone. I was told repeatedly that it was phone/long distance/internet for $65 p/mo. I consented and explained I'm an IT person and did not need an install, but was told an installer HAD to be sent out for the inet portion; just to turn it on, its not an installation, so I agreed. the installer took forever, I ended up buying a modem for $100, and he kept on until he could get online...fine. I knew I wasn't paying for an install, so I was waiting on him to just be done. I called 5 times to find out what the initial fee would be because I could NOT get a straight answer out of them, besides $64 and 'some fees'. I call at one point and they want to know who "Lorelei' was on my account, then told me they couldn't discuss my OWN account because this other woman was on it. I get the bill and for 3 days of service I was charged $278! I was told it was the 3 days prorated, a month ahead billing, INSTALLATION, and fees. I had to wait for my bill to complain about the install I didn't want and shouldn't have been charged for. Month 2, I have a $30 credit, I'm charged a second installment for installation of $20, and $35 in fees that are NOT explained. My $64 p/mo bill is now magically $109 p/mo! WHAT PART OF FIXED INCOME IS NOT UNDERSTOOD? I already eat from the food pantry, now they've taken my medication budget too! I'm more than angry, I AM LIVID! These are predators. They need to be stopped.

Century Link has been nothing but difficult for our business. Our biggest issue is that a tech was supposed to come and fix our lines on 7/17/15 and never arrived. When we called century link they said someone arrived and our phones were fine. After stating no body showed up several times, I then asked for the techs Id and notes and apparently there were no notes and no tech ID signature. Shocking, I know. So after our phones have been non functioning since 7/15/15 they tell us a tech will be out the next day, 7/22/15. That is one whole week where we cannot conduct business! We also have 14 practitioners who pay us to provide reception services for all of their businesses so we are losing 7 days of pay from 14 health care practitioners since our phones are not working. Century Link has not offered us any price break or refund so far. We have also been customers of Century Link for only a few months and have had consistent problems with our phone lines every single month since we switched over to them.

I shocked for bills and auto pay that make me scared why they threat me but I didn't know that found bills itemsize but I don't agree that offer discount didn't remove cause too many three phone line, two internet after big billed to hurt me but I don't want to autopay cause my low income for disability if happen cause not food that fear. I called different people work in centurylink that make me confused and not like their mixed up to error bills. They said balance credit and not owe payment. But I am worrying that make me scarey. I show you for email then I don't agree about 12 mbp. I am deaf and sign language that only high speed internet - video relay service - 265 kbps that 7mbp to stay and one account.
APril 7, [protected] - incorrect voice mail up and running, Call waiting set up, How to use call forward but I noticed that not accept. I am deaf and sign language. I never speak on phone but I don't have phone for TTY. Only high speed internet with video relay service phone with modem - that NOT phone line.
April 7, [protected] Opt out and mistake
April 7, 2015, [protected] again incorrect - verizon wireless service
April 14, 2015, [protected] - reset password but I don't understand what?
April 15, 2015, [protected] - incorrect - centurylink home phone and centurylink high speed
April 21, 2015, [protected] - incorrect - voice mail- call wait set up
April 21, 2015, [protected] - paid $41.04 but I don't see where if mail voice, etc but I don't accept. I am deaf and sign
language. I never speak and not hear in my ear.
April 22, [protected] - not work for 12mpbs/5mbps that same 7Mbps/896Kbps
April 23, 2015, [protected] changed centurylink high speed internet service.
May 12, 2015, 505-unrolled auto pay but I don't want cause hurt no food and other bills, sick to go ER cause not food, hurt bank charge $35.00 below zero, so stuck how long to get money once a month than every weeks. I don't work for job because I have disability.
May 14, [protected] - reset password and I don't understand, what and not clear. I called them again.
May 15, [protected] - not work for 12Mbps/5Mbps that still same 7
May 18, [protected] - changed - same high speed
May 20, [protected] - high speed
June 11, [protected] - * wrong why two account [protected] and [protected]* make me confused why, and not see there for accounts but I thought that supposed only one account and not many account - incorrect. How they removed account cause more problem cause hided if many account that hided more account if might incorrect. I had only high speed internet with videophone - video relay service. I am very frustrated so hurt why not understand. Account [protected]
Billing Date Jun 10, 2015
LORI DEDONA
770 JUAN TABO BLVD NE
APT 202
ALBUQUERQUE NM [protected]
Previous Balance 13.00
Payment Received 5/14/15Thank you! -9.00
Adjustments -4.00
New Charges 231.92
Total Amount Due $231.92
Your account is on AutoPay. Thank you for using the automatic payment system. Your payment
will be charged to your credit card approximately 18 days after your bill date.
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Please detach and enclose with your payment.
Account Number [protected]
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Total Amount Due $231.92
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Amount Due is charged to your Credit Card
CenturyLink
P O Box 29040
Phoenix, AZ [protected]
Page 2 of 6
Information About Your Account
At CenturyLink, our top priority is providing you with quality customer service. As part of that
commitment, we have prepared the following information to help you understand your account. If
you need additional assistance, please call Customer Service at [protected]. Customers
using Teletype (TTY) devices can direct their inquiries to CenturyLink at [protected], a TTY
equipped number.
Charges for your local monthly service are billed one month in advance. Charges for other monthly
services may be billed one month in advance or in arrears, for example, usage charges may be
billed after the charges are incurred. CenturyLink should receive your payment for the total amount
due on or before the due date on your bill. If you are unable to pay by the due date, please contact
Customer Service to avoid possible collection action. All charges must be paid each month to keep
your account current. Failure to pay non-basic charges may result in other collection activities,
including restriction of long distance calls or removal of other services. CenturyLink packages of
features and the amounts shown on the summary page may include both basic and charges that
are not basic.
Third-Party Billing Block
Cramming occurs when unauthorized charges appear on your telephone bill. To help prevent
unwanted third party charges on your bill, contact CenturyLink and request, at no charge, a bill
block that will prevent some third party charges such as charitable contributions, dial-up Internet by
non-CenturyLink companies or other non-telecommunications charges from appearing on your bill.
Your Savings This Month
Promotional Discounts Discount
Internet Loyalty Reward Discount Month 1 of 12 27.00
High-Speed Internet Discount (Partial Month - 04/21 - 06/09) -16.32
High-Speed Internet Discount (Partial Month - 04/18 - 06/09) 17.32
Total Promotional Discounts $28.00
When promotional discounts expire, the monthly rate will change to the
standard rate.
Total savings this month $28.00
Discounts are given one month in advance. Your bill may include a partial month and a month in advance of billing. Product changes may result
in a charge for unused discounts previously given.
Summary of New Charges
Service
Total with
Savings
Internet
Internet Monthly Charges 76.00
Related Monthly Charges 1.99
Service Additions & Changes 133.83
Taxes, Fees & Surcharges 20.10
Page 3 of 6
Total Internet $231.92
Total New Charges $231.92
Details of Your Internet Charges
Internet
Service Period: Jun 10 - Jul 9
Internet Monthly Charges
Internet 49.00
Internet 54.00
Internet
Loyalty Reward Discount Month 1 of 12 -27.00
Internet Monthly Charges Total $76.00
Related Monthly Charges
Internet Service
Internet Cost Recovery Fee 1.99
Related Monthly Charges Total $1.99
Service Additions & Changes
High-Speed Internet
Discount (Partial Month - 04/21 - 06/09) 16.32
Discount (Partial Month - 04/18 - 06/09) -17.32
Internet Service - Apr 17, 2015 Order Number C14181106
Add Service
[protected]
Extended Area Calling
Residence Line Installation Charge 30.00
Federal Access Charge
New Mexico Access Charge
Access Recovery Charge
Internet Cost Recovery Fee
Connect Platinum
High-Speed Internet
Remove Service
[protected]
Internet Cost Recovery Fee
Credit for Internet Cost Recovery Fee Previously Billed at $1.99 from Apr 17 to Jun 10 -3.45
Credit for Internet Previously Billed at $49.00 from Apr 17 to Jun 10 -84.94
Page 4 of 6
Charge for Extended Area Calling Not Previously Billed at $0.52 from Apr 17 to Jun 10 0.90
Charge for Extended Area Calling Previously Billed for Old Number from Apr 17 to Jun 10 0.90
Charge for Residence Line Not Previously Billed at $16.50 from Apr 17 to Jun 10 28.60
Charge for Residence Line Previously Billed for Old Number from Apr 17 to Jun 10 28.60
Charge for Federal Access Charge Not Previously Billed at $6.50 from Apr 17 to Jun 10 11.27
Charge for Federal Access Charge Previously Billed for Old Number from Apr 17 to Jun
10
11.27
Charge for New Mexico Access Charge Not Previously Billed at $1.59 from Apr 17 to Jun
10
2.76
Charge for New Mexico Access Charge Previously Billed for Old Number from Apr 17 to
Jun 10
2.76
Charge for Access Recovery Charge Not Previously Billed at $1.28 from Apr 17 to Jun 10 2.22
Charge for Access Recovery Charge Previously Billed for Old Number from Apr 17 to Jun
10
2.22
Credit for Extended Area Calling Previously Billed for Old Number from Apr 17 to Jun 10 -0.90
Credit for Residence Line Previously Billed for Old Number from Apr 17 to Jun 10 -28.60
Credit for Federal Access Charge Previously Billed for Old Number from Apr 17 to Jun 10 -11.27
Credit for New Mexico Access Charge Previously Billed for Old Number from Apr 17 to
Jun 10
-2.76
Credit for Access Recovery Charge Previously Billed for Old Number from Apr 17 to Jun
10
-2.22
Charge for Internet Cost Recovery Fee Not Previously Billed at $1.99 from Apr 17 to Jun
10
3.45
Charge for Internet Cost Recovery Fee Previously Billed for Old Number from Apr 17 to
Jun 10
3.45
Charge for Connect Platinum Not Previously Billed at $39.00 from Apr 17 to Jun 10 67.60
Charge for High-Speed Internet Not Previously Billed at $55.99 from Apr 17 to Jun 10 97.05
Charge for High-Speed Internet Previously Billed for Old Number from Apr 17 to Jun 10 -38.15
Credit for Internet Cost Recovery Fee Previously Billed for Old Number from Apr 17 to
Jun 10
-3.45
Credit for High-Speed Internet Previously Billed for Old Number from Apr 17 to Jun 10 -93.15
Charge for Internet Previously Billed for Old Number from Apr 17 to Jun 10 84.93
Internet Service - Apr 20, 2015 Order Number C14307141
Add Service
[protected]
Extended Area Calling
Federal Access Charge
New Mexico Access Charge
Access Recovery Charge
[protected]
Internet Cost Recovery Fee
Remove Service
[protected]
Extended Area Calling
Residence Line
Federal Access Charge
New Mexico Access Charge
Access Recovery Charge
Internet Cost Recovery Fee
Page 5 of 6
Connect Platinum
High-Speed Internet
Charge for Balance of Minimum One Month Billing on Total of $0.52 0.47
Charge for Balance of Minimum One Month Billing on Total of $6.50 5.85
Charge for Balance of Minimum One Month Billing on Total of $1.59 1.43
Charge for Balance of Minimum One Month Billing on Total of $1.28 1.15
Credit for Extended Area Calling Previously Billed at $0.52 from Apr 20 to Jun 10 -0.85
Credit for Residence Line Previously Billed at $16.50 from Apr 20 to Jun 10 -26.95
Credit for Federal Access Charge Previously Billed at $6.50 from Apr 20 to Jun 10 -10.62
Credit for New Mexico Access Charge Previously Billed at $1.59 from Apr 20 to Jun 10 -2.60
Credit for Access Recovery Charge Previously Billed at $1.28 from Apr 20 to Jun 10 -2.09
Credit for Internet Cost Recovery Fee Previously Billed at $1.99 from Apr 20 to Jun 10 -3.25
Credit for High-Speed Internet Previously Billed at $16.99 from Apr 20 to Jun 10 -27.75
Credit for Internet Previously Billed for Old Number from Apr 20 to Jun 10 -160.07
Charge for Internet Cost Recovery Fee Not Previously Billed at $1.99 from Apr 20 to Jun
10
3.25
Charge for Internet Cost Recovery Fee Previously Billed for Old Number from Apr 20 to
Jun 10
3.25
Credit for Internet Cost Recovery Fee Previously Billed for Old Number from Apr 20 to
Jun 10
-3.25
Charge for Internet Previously Billed for Old Number from Apr 20 to Jun 10 160.07
Charge for Internet Not Previously Billed at $49.00 from Apr 20 to Jun 10 80.04
Internet Service - Apr 23, 2015 Order Number C14564884
Remove Service
[protected]
Internet
Charge for Internet Not Previously Billed at $54.00 from Apr 23 to Jun 10 82.80
Credit for Internet Previously Billed at $49.00 from Apr 23 to Jun 10 -75.14
Service Additions & Changes Total $133.83
Taxes, Fees & Surcharges
Promotional Discounts
State Sales -1.43
County Sales -0.23
City Sales -0.30
Internet Service
State Sales at 5.125% 10.15
County Sales at .8125% 1.61
City Sales at 1.0625% 2.09
Local Phone Service
Federal Excise at 3% 1.36
State Sales at 5.125% 2.32
County Sales at .8125% 0.35
Page 6 of 6
City Sales at 1.0625% 0.46
New Mexico Universal Service Fund 1.00
Federal Universal Serv Fund at 17.4% 1.36
Franchise at 3% 1.24
Telecommunication Relay Service Fund at .33% 0.12
Taxes, Fees & Surcharges Total $20.10
Total Internet Charges $231.92
Adjustments
05/13/15 Debit Adjustment 8.81
05/13/15 Credit Adjustment -8.81
05/14/15 Credit Adjustment -4.00
Adjustments are totaled under Adjustments on page one.

I have been a CenturyLink customer for over 10 years. I was promised when I changed locations that my internet speed was going to be 20mbps but when they got there, they said sorry it would only be 7mbps. I thought it was a good company and I tried to work with them, but after a few months, I realized that it was not going to work. They told me there was nothing they could do but said I should try to add a second internet connection to the company and see if that would do it. I did so and tried to work with that as well. After a 9 months of trying to make it work, it is just not working. I tried to get them to discontinue or at least split the cost of the termination fee with me and they said that since I had had it for so long that they would not waive or reduce the fee, even tough I had been a loyal customer for so long. So basically trying to work with them and trying to make it work has basically caused me to be punished. They are a despicable company and I will never use them again. No wonder the phone companies are becoming dinosaurs...let them be extinct !

About two months ago we experienced internet issues. We had to always reset the modem finally called Century Link and received a new modem. Once we installed the modem our wireless stopped working. Called again and again another modem arrived, still no wireless finally decided to get a linksys and century ink would let the linksys work right. Finally, got an appointment for e tech he made our line go directly to our house and finally it worked. Until about two weeks ago and now the wireless is fine but the internet drops off every half our or so, so what did they do send out another tech and he did the same thing he isolated outer line but I thought the other tech did that. Then two days later Internet dropped again and again and again. Called and oh we will send you a new modem. Installed the new modem a day later dropping again. Called again today and now another tech is coming out. This has been ridiculous. Probably going back to xfinity. On a positive note I called century link customer service and they gave me a 120.00 credit. However, this is still rediculous

Yes, this is a long complaint. The bottom line is that after jumping through every hoop CenturyLink has put in my path, my elderly mother still does not have phone service more than two week after I started the process of trying to get her a landline in her new apartment. CenturyLink has bungled this every step of the way, and they deserved to be first on the list of most disliked companies in the US. Here is my story: Needing to set up phone service for my elderly mother, I communicated with CenturyLink via their LiveChat desk and came away feeling relatively good about the experience even though it had taken about 90 minutes. My mother's phone line was to be activated on May 4 by 5 pm a few days after my call. This is the point where things began to go south even though On May 4 I thought the phone was working as I got a dial tone and could call out. On May 5 (after I had returned to my own home) my brother tried to call my mother on her new phone. The number did not work. At this point, I checked the emails from CenturyLink and found the account number did not match the number we had been assigned. I gave my brother the phone number from the account number to try, and that number did not work either. My niece then went to my mother's apartment and reported that the phone worked but that the number on it was yet a third number. The following day, that number no longer worked and upon checking yet again, my niece reported the line was dead. Next I called CenturyLink as I was now in my home state, not with my mother. First of all, I must report that it is extremely aggravating to work ones way though their answering system when calling from a phone with an area code that is not served by CenturyLink. After several false starts, I finally talked to a representative who, due to "a slow computer system, " was unable to find any information about my mother's order. She promised to call me back in 10 minutes. Ninety minutes later, I had to leave for a medical appointment, and when she called back later in the day and left a message, I did not bother to return the call as my niece and mother were going to be out of town for a few days. I initiated another LiveChat with CenturyLink on May 13 after both my niece and mother had returned home. I wanted to have a transcript of this conversation. During the course of our 3-hour chat as I was looking through the paperwork from previous discussions, it became apparent that even though in the first chat we all agreed the service was in one town, the service address was located in another town many miles from my mother (perhaps due to the fact that the first agent neglected to add the apartment number to my mother's address). At this point, the new agent said she would cancel the original order and start the process over for my mother. Except that during the process, because my mother was there and I was here (CenturyLink could not reach my mother by phone since due to their ineptitude my mother does not have a phone), the phone would have to be in my name. That is all well and good except for the fact that my credit has been locked for over 10 years. I realized during this process that I can drive a brand new car off a lot with much more ease than getting a phone line from CenturyLink (also, much more difficult than it was to get my cell phone from Verizon). And even though we had obviously gone through this process with my mother or there would not have been an order for CenturyLink to cancel, it had to be in my name since (Catch 22) there was no way to contact my mother by phone for her permission to put the account in her name. And there was no way for the agent to research the CenturyLink account my parents had in Arizona for at least 25 years even though when I closed that account in December the CenturyLink agent I spoke to then was eager to establish service for my mother in another location. I honestly have trouble believing that one, but their agents are skilled at sticking to the script. I gave up. After telling the agent I would open Experian and after doing so, she reported back that my credit was still locked. I reiterated I had opened Experian online and that it should be available. Then she checked again and reported that CenturyLink only uses TransUnion. (Why isn't that factoid in the script? Am I in the Twilight Zone?) By that point, having been online for close to three hours and late for an appointment, we agreed I would search for the TransUnion information, open that, and get back to her in the morning. She gave me an email address and told me she was available from 9-6 Mountain Time. The following morning I opened TransUnion (I'm spending $5 each time I open one of these accounts and leaving myself vulnerable to identity theft) and sent an email. It was close to two hours after the open window when I heard back from the agent. She apologized and said she had been in a meeting - was this not on her calendar when she gave me the times she would be available? We finally got everything set up, and she had agreed to look for the original number I had been assigned. When it was all printed out, I noticed the phone number was not the one we had been assigned originally. She failed to mention this, most likely afraid to confess that in all this mess they had reassigned MY phone number. But the phone was supposed to be activated by 5 pm on May 15. In point of fact, I now have an email from CenturyLink indicating the service order has been completed. HOWEVER, my niece reported this morning (May 16) that she has been to the apartment and the phone is still not connected. From other reviews of CenturyLink, I am obviously not the only one who has issues with this company. While their agents are unfailingly polite and upbeat, the lack of accuracy in providing service is appalling, and I am convinced CenturyLink is run by micromanagers who insist that one script will work for each situation. That being said, the $25 rebate on the first bill that was offered to me by the agent after I groused about having to pay to get my credit unlocked when my mother's had already been run the first time around is not enough to make up for the fact that I have spent in total nearly an entire day trying to get a phone connected for my elderly, hearing-impared, low-income mother. And to top it off, her phone STILL DOES NOT WORK. And the number that was promised to me the first time around has been given to someone who does not care what number they have. As I am totally convinced CenturyLink does not care for their landline customers as they are locked in on service providers.

We signed up for Internet Service. We were off-line more than on. It took a least one call a day every day to trouble shoot. Some technicians were not able to solve the problem and told us that the lines in our area were "old" Other techs were helpful, and got us connected for a couple of hours.

Over-charged for services. Had to call several times to resolve the billing. Finally cancelled the service and went back to Cox.
We thought that all had been resolved and we were through with Century Link. However, we just got a bill for $183 after cancelling service two months ago. I will need to deal with Customer Service (?) on Monday.

Use this company only if it is your ONLY option. Pen and quill or smoke signals would be less frustrating.

I canceled service in Oct 2013. I sent the leased DSL modem back with prepaid shipping label. I just happened to check credit report this morning, 4/7/2015, and it showed a derogatory mark which tanked my credit score. Turns out it's from Centurylink's modem, which they claim they didn't receive. It's been 1.5 years and I no longer have the shipping label or tracking number, so there's nothing I can provide to prove my case.

Centurylink didn't send me a bill, they didn't attempt to contact me, they didn't even put it in delinquent status -- my credit report from Oct 2014 is clean. The first I learned CL thinks I owe money was when I checked my report this morning.

I've spent hours on the phone this morning with CL, getting shuffled around by people who think I need to talk with tech support, to people who say there is no collections dept, to people who say they are the collections dept, just trying to settle this. All I want is to settle the account and get it off my credit report.

Today the internet service was down more than seven hours. When you the company is like calling some of government numbers. The number does not and if get lucky your call would be rotated to South East Asia. I have never been so humiliated with this company than any other company in my life. I was going to change to Cox Communication but heard so many bad reports about them that I decided to stay put for the time being. I am entertaining the thought to file a suit in Federal Court for so many violations that it is not funny. I suggest stay far from this lousy company. Thanks;
Pissed off customer .

Unfortunately, I had no other options for internet service providers, so I used CenturyLink DSL. This was by far the worst experience I've ever had with an ISP. They nickel & dime you every chance they get. I hate the fact that I was locked into a 1 to 2 year contract, and at the end of the contract, my monthly charge would go from an extremely high rate of around $45/month to $71/month (for 6 mb/s internet speed). They don't even bother warning you that your already exorbitant rate is about to go up even higher in hopes that you won't notice for a couple of months. I was supposed to be getting 6 mb/s, but most of the time, it ranged between 0 and 2 mb/s; and I had to reset my modem about once every few days.

When I finally had another option, I switched. When I disconnected my service, 6 days into the next month, they told me I owed them $46 for 6 days of service and DISCONNECTION FEES! I had never heard of disconnection fees before. I hope I never have to deal with them again.

I moved in Nov. 2013 and cancelled my service with Centurylink. I used the prepaid shipping label to return the modem. Six months later, I received a collections letter billing me for the modem. Since I moved 1400 miles away, I had no idea where the tracking label ended up. I'm out $100 for a fraudulent charge. I will NEVER be a Centurylink customer again.

Received call from [protected]. Asked for my name, provided their own (assumed) fake name, and inquired about a resume/job application. Received something similar in the form of a text a few weeks ago.

Motive is really unclear as one would assume it's a scam, but they don't seem particularly motivated to actually get anything out of it, and other, similar reports describe juvenile, petulant, or just generally odd behavior.

In the text I received before, though I'm unsure if it is directly related to this person/people/company, and this call, the sender asked to verify my address, which was accurate, and their reference to job applications/resumes was also relevant, as I was sending out quite a lot of those, and many online applications make use of third party companies, and their own application processes. So, I'm under the impression that my information was sold to some shady buyers, but the type of behavior exhibited is really odd.

I am 73 years old and my husband is 69 and for two weeks we have unable to call 911 in case of an emergency because Century Link repairman refuse to come out to my home to fix my phone. My line is dead and my phone has been routed to another line and when someone calls it rings and rings. It does not ring in our home so it is ringing in one of the vacant homes out here and the telephone company will not believe me. I live four miles from the nearest neighbor and cell service does not work out here. All of the homes within a four mile radius of us are vacant. I have satellite internet service so I have been in contact with Century Link daily and they keep telling me a repairman has come out here Jan. 2 and Jan. 6 and fixed the phone. We have been waiting for two weeks for a repairman to come out here so he can see the line is dead at the box on the telephone pole on our property. No one has been out here because we put tape on the box and it hasn't been removed and there are no tire tracks in our driveway

A few months ago our neighbors phone was plugged into our line and his phone was dead and we were getting his calls and our phone was ringing and ringing again in someone else's home. It took a week to get the repairman out here so we could prove it to him. Once he tested our box and saw with his own eyes that the neighbor's phone was hooked to our line, he retraced the lines and found our phone line and put it in the right place and the neighbor's phone in the right line. Now it has happened again. When the Century Link repairman tests our line from their office it tests fine because the lines are crossed. So they won't come out here. Yet, we have agreed to pay them to fix it even it is coming from our home, which we know it is not, because the line is dead at the box. They refuse to help us and we fear for our lives. If we have a medical emergency, fire or intruders in our home, we will be unable to summon for help without a telephone.

I responded to the flyer in my mailbox and signed up for the internet service which has never worked from the day one, Called CenturyLink many times to resolve the issue but the issue remains and was never fixed, Last time when they took $5 off the bill and I was promised improved service, but without any improvement my internet still doesn't work after 10 months of service, finally when I decided to call CenturyLink back to cancel the service I was told that I will have to pay $400 early termination fee for the product which never worked right from the day one and I was threatened that they will turn this account to the collection agency to ruin my credit history file...!. Very upset with these sales pressure and scamming me with the $400 early termination fee. I am going to file a complaint with the Indiana attorney general's office to resolve this issue.

I ordered service on Sept. 1. On that date, I spoke to a CenturyLink rep and said that I wanted bundled Internet and DirecTV. I was told that my Internet would be installed on Sept. 4 and DirecTV on the 7th. Once all of the CenturyLink details were finalized, she transferred me to another agent to complete the DirecTV account set-up. I was promised a bundled rate of $49 for Internet and $58 for DirecTV. Installation took place as promised. The problems began with CenturyLink almost immediately. I never received my first bill. Knowing it was coming due, I proactively called customer service to try to get online access. I was told I couldn't access my account online until after my first bill arrived and was assured that it had been mailed. I waited a few days and called back. After being elevated to a supervisor, I was told that the bill was sent to the service address instead of my billing address, which is why I didn't receive it. The rep put in a request for it to be re-sent. After several more days I called back and a second request for it to be re-sent was made. In the meantime, another rep was able to grant me the code needed to access my account online. To my shock, my bill was $95 higher than it should have been. Turns out, I was charged for phone service that I never asked for. After speaking to two supervisors, I was assured that the erroneous charges would be reversed, including the phone installation charges and phone service charge for the first month. I was told that I should be able to log in online in a few days and see the adjustment -- before my bill was due. When that didn't happen I called back. At first I was told that -- based on the notes in my account -- none of that ever happened. I was then transferred to retention and spoke to a supervisor named Marilyn. She immediately saw where I should have been credited and went through the whole process to make sure that happened. I was again told it would show up shortly. She then transferred me to another agent to "disconnect" my phone service, again this is the service I never ordered. By this time, I had spent a full hour on the phone each time I had to call in. A few days later, I logged into my online account, and my bill had actually GONE UP by $21 (this was my due date as well). I spoke to Jackie who initially told me that she could see where I had requested a credit but that it had been denied because the charges were valid. I explained what I'd been told by the supervisor, Marilyn, and was put on hold while Jackie contacted Marilyn and verified that the credits were in fact in process. Jackie then immediately took off the $21 charge (which she could not explain), and instructed me to go ahead and pay my bill MINUS the $95 that would be credited to my account within the week. I specifically asked whether it would be considered past due or incur late charges and I was assured I would not, since the credits were clearly pending. She also told me that because a retention agent had made the request there was no chance it would be denied this time. I paid my bill minus the pending credit amount and waited for the credits to appear on my account. When that did not happen after another week, I tried sending a detailed email to customer service, spelling out all of the above. Here was the response from an agent named Heather:

Review of your account does not show that you were quoted any adjustment. The representative you spoke with advised you she would submit an adjustment request on your behalf to have the charges investigated for validity. Currently, the charges are valid on your account and cannot be removed. There was a previous adjustment request on your account for the charges that was denied stating the charges were valid. Please be aware that adjustment requests are not an immediate adjustment to customer accounts. It can be denied which then makes you liable for paying the charges. The request that was submitted on your behalf needs to allow at least 30 days for research to be done. A representative will contact you when they have finished their research to advise you if the request will be approved or denied. At this time, no credit is warranted to your account and no changes will be made. Please be aware that when disputing charges, it is recommended you pay your bill in full by the due date to avoid service interruptions and late fees. We do apologize for the confusion with this process, however right now the charges are reflecting to be valid and your balance is correct for $185.35 due 11/14/2014.

My new bill just came out. It shows that my original promotional rate was reversed and that my current monthly charges have now increased to $89. Oh, and one more thing . . . along the way I was told that my Internet never got bundled with DirecTV. CenturyLink tells me that was DirecTV's fault and vice versa. Either way, I will never get that discount, as they now tell me I can't have my services bundled because I'm an existing customer!

Brand new customer with Centurylink where I got the landline phone/Internet bundle advertised at $54.95. First bill came in at $75 for the bundle and a $50 charge for "Easy Number" which I didn't ask for. I've filed a complaint with the FCC and we need more of you people with complaints to do the same. Plus, someone with the time and means to start a class action suit against them. At the very least, PLEASE file a complaint with the FCC.

I was promised a $100 Visa reward card by Century Link to be in my hands on September 22, 2014 and no later than October 1, 2014. When it did not arrive, I called customer service speaking to Kylie on Oct. 7 who said I had to wait another two weeks. It still did not come. On October 17, I spoke to Russ at Century Link who passed me on to Ana. She told me the reward I registered for was NEVER processed and that she was now initiating my reward. This statement follows the information I received when I called the company two weeks ago who handles these cards; I was told then that Century Link had never submitted my request. Once again, I have been told to wait another three weeks. If I did not have the reward card by November 7, 2014, I am sending letters of complaint to the head office of Century Link in Carol Stream, Illinois, Nevada Better Business Bureau, and the Nevada and Illinois States Attorneys offices. This is FRAUD. On three separate occasions I have seen blogs online where other people have complained Century Link did not send out the promised Visa reward cards. I know personally of another person in the Las Vegas area who was promised a reward card by Century Link never receiving it. This has to stop. The problem is so rampant that a sales associate in a Las Vegas Century Link office told me he has stopped telling people about the promotion because too many customers were not getting the $100 Visa reward card. If this has happened to other people, the authorities need to hear their complaints.

Young man came to the door to sell us Centurylink Prism. Promised us $100 visa rewards card. As you can see from this copy/paste:

Submitted Date: 06-09-2014
Expected Delivery Date: 09-03-2014
08-09-2014 - Accepted

They waited two *months* to accept and then also failed to deliver on time. Centurylink says it's out of their hands and told me to call a 3rd party they refer to as "visa" (myprepaidcenter.com).

"Visa" said the card's in the mail. That lie is as old as the mail itiself. So I demanded they ship with a tracking number and give me that number as evidence that they are complying with their promise. They said (get this) they can't give out tracking numbers for "security reasons." AND they want ME to PAY $20 for the UPS service! I said, fine, make the card for $120 then instead of $100. But I refused to hang up without a tracking number and I'm still at it with them even now.

Don't bother calling [protected]. You can't even start a call without a card number. Don't bother callng 1.800.831.1733. They'll say to call [protected]...

There are at least 230 other complaints about this here and on two other sites!

All Centurylink and my prepaid center have done is stonewall me.