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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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7:20 pm EST
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CenturyLink Unsolicited Phone Calls

I have been getting multiple calls a day on my cell phone from this number. They never leave a message. I looked them up and they are apparently a student loan debt collector, which is weird because I have never taken out aa student loan in my life!

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Reviewer18641
,
Aug 19, 2015 11:21 am EDT

They keep calling me from [protected] and then hang up. When I call back, you get a recorded message but no one ever comes on the phone. This is another scam. Report these people!

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10:59 am EST
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CenturyLink freezing of internet and tv

Cape Coral, FL
02-02-14
century link / prism
Last month our TV and computer started "freezing". The recordings then disappeared and never could be retrieved. I made a couple of calls to Centurylink and the equipment was finally replaced after a "red X" showed up on the screen. They sent a technician to fix the problem in the lines outside as well. I was given a wait time, with a window of several hours. All was well for a few weeks and the problem started again yesterday. I missed the last 5 minutes of an hour long show and rebooting did not solve the problem for quite awhile. I called customer service and spoke with, "Shannon." I was told the following "story." He said that he could see that we had a power spike. He said that this is Florida and that the wires in the wall get cold here and send a surge to warm themselves and this causes a surge that freezes everything. This was his explanation, I kid you not! This morning the TV and computer both keep freezing every few minutes. I called and spoke with "Jose" who said that he could see that there were errors building up in the lines, which had nothing to do with our equipment. He gave me a ticket number and said that a technician would be here within the next 24 hours. We hadn't had any problems with our service until the past 6 weeks. I see by other reviews in the area, we are not the only ones experiencing these delays. I must say that the people in customer service and the technician have all been very polite (regardless of the silly excuse). Today the Superbowl will be shown and we would really like to watch it uninterrupted!

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venkata 1979
Cape Coral, US
Mar 28, 2014 8:52 pm EDT
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same issue here. i got tired of making complaints and gaveup. will neverever continue century link after the 1 year contract

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9:08 pm EST
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CenturyLink customer service/installation

Unbelievable! I just wasted over an hour of my life on a call with CenturyLink arguing over an install date. I am in the process of moving to a new home that does not have Cox Internet service available, so I am left with only one option(CenturyLink). I ordered CenturyLink through Directv as a bundle package. After a day of not receiving an install confirmation, I called Directv and was directed to CenturyLink. I was given an install date that I had requested from the Directv bundle specialist. By the time I spoke with CenturyLink, my install date had been moved up 6 days. The problem lies in the fact that I work from home and need internet to conduct business. CenturyLink would not budge an inch on my install date. I dealt with the absolutely worst CS reps(2 reps & 3 floor managers) I have ever dealt with in my life. I also spoke with three different managers who were worthless. I have never heard so many "can'ts"& "no's" from a CS rep. Not one bit of apathy or offer of a solution. Everything I have read said CenturyLink CS was horrible and I can attest to that as well. If you have a choice, I would stay clear. This company is terrible.

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nebr4mich
Omaha, US
Feb 21, 2014 8:57 am EST
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Im well aware that most company's are going the route of less personal contact. It was a sarcastic comment related to the fact that while on the phone with Century Link for 2+ hours nobody had the power to correct a problem and there was nobody you we allowed to talk to. Sometimes the spoken word works much better than an email. That was there is no confusing ones intent when making a comment.

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nebr4mich
Omaha, US
Feb 21, 2014 7:57 am EST
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Just had the same issue. I have Century Link DSL and was trying to upgrade my speed. I was told when I ordered it that my upgrade date would be Feb 19th, the next thing you know I get a modem I never ordered from them that I did not need and my date was moved to Feb 24th. When I called I was on the phone for 2 hours trying to return the modem and get my upgrade changed back to the 19th. All I got was "We can't do that" "It isn't possible" When I asked for the number to file a complaint I was told "We do that online now, we used to have a phone number for complaint but we don't anymore" My guess is because the line burnt up from overuse.

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2:17 pm EST
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CenturyLink billing problems, dropped services

We recently moved to Pueblo, CO after having used Centurylink in Denver. We have bundled our services since moving down here and have nothing but problems for the last 6 months! Billing was wrong, dropped services, telling us we owed more money than we actually owed! No way in hell this should take 6 months to resolve! Problem is that you can't talk to the same person twice, spend hours explaining the situation over and over again! Even with my wife retiring from Centurylink after 40 years of service, we still get horrible service! This problem started June 3rd 2013, and today is January 20, 2014 and it is still not resolved. NOBODY EVER CALLS YOU BACK!

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8:48 pm EST
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CenturyLink customer service

Upon the knowledge that I could get 10.00 a month off of my Directv bill if I sign up for internet services through Century Link, I ordered the services offered for High Speed Internet through Century Link. 1) Day I ordered the service: The Representative was very nice and informed me well of services they provide and that I could cancel my services within 30 days, etc. 2) Next Representative I spoke with was informative and told me about when my bill would be due. 3) Next Time I called to Cancel (within the 30 days) due to the fact that the services were not working when we hooked up the equipment and followed instructions that were given by the technical representative. a. The representative told me she was submitting a trouble ticket to investigate why it was not working in the location. b. The representative told me that the charges for my bill would never be more than what I was currently being charged.(the fee was for one time service that was not even provided, a month of service that I was reporting within the month we had not even received because the service was not working) c. The representative told me there was nothing else I could do about the charge after I asked her if there was any other options. d. The representative told me to return the equipment and be sure to get a receipt for the return -which I have ([protected]) 4) Today's call (spoke with 3 different representatives including a manager): a. There was never a ticket submitted to investigate why we received no service at that location. b. The charges on my bill increased to over 300.00 c. One representative was kind enough to tell me to fill out a 30 Day Money back guarantee to request a disconnect and all charges would be taken off because I had called within the 30 days with Representative #3 (listed above). d. The next Representative told me because I am an existing customer (and have been, by the way, for 12 years), that she could not remove the charges for a month of service I didn't receive because I didn't have a ticket submitted for the issue of unable to get my services to work, but yet she could remove the 200.00 early termination fee. Although I had called to terminate my services within the 30 day with Representative #3, who did not tell me I had to fill out the 30 day request to disconnect, but now I filled it out past the 30 days because this was when I was MADE AWARE of the need to do so. ... To put it lightly I am very confused because there has not been a Consistent answer since Representative #3 to Representative #6. A total of 6 calls and inconsistent answers with a Different result is bad customer care. A final result of 108.16 for services that were never received and actually can not be refunded because each representative thinks of a new way to not credit you the amount you never received services for. Wow! I am appalled that after 12 years of having phone services with this company who has been sold and resold, hmm I wonder why, that I as the customer, with a good payment history could not be taken for my word upon cancellation of services within a 30 day mark, and now am forced to pay money for services not even received. This is the worst customer service I have ever received from this company. Sprint use to do a much better job at managing their rules, making the customer aware of those rules and speaking to the customer like they were a valued customer not just another number. My Number 1 complaint is that this company has no right to charge me for any services because I cancelled my services at representative #3 within the 30 day mark. But since they do not make the customer aware that they in fact are "required" to fill out a disconnect request at centurylink.com/30days there is no way the customer will ever be able to cancel and get their money back within 30 days as originally told my the 1st representative when ordering their service. Thanks for listening, wish it was better, but since I have no choice but to stay with them at this time due to my original account services being dependable and I am an online student, this is all I have left to do for the moment. Too many chances I gave the representative to speak clearly with me about what I could do to cancel my services and not be charged for services that never even worked appropriately, now here it is the hard, cold truth about Century Link and how they do not live up to their word or back any guarantee what so ever.---Dissatisfied with this company

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CenturyLink no loyalty help

I called centurylink, talked to the MOST rude service rep. After getting her to be quite so I could talk to her, I explained that I have been a customer for many years and have NEVER been late paying my bill always paid in full. So why is my bill doubling ? She finally stated I don't deserve any promotions for loyalty. And further more GET A DIFFERENT COMPANY TO DO BUSINESS WITH. I got mad and said cancel me, she said for the month remaining she would charge me a $ 1000.00 WHATS WITH THIS COMPANY ? Please BE CAREFUL DOING BUSINESS WITH THIS COMPANY

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9:45 am EST
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CenturyLink unfair billing/sales tactics

We ordered a bundle package through Direct Star for Direct TV, Centurylink DSL and Phone. We were quoted a price for all services for 110.89 plus taxes. Which we accepted, After everything was done and said we are paying over 178.00 for direct TV and Century link. Direct TV's portion is 78.00 a month which includes 5 TV's and genie receivers. Century Link's portion was suppose to be 39.99 a month plus taxes however they are billing us more than Direct TV is. Our first bill from Centurylink was over 160.00 and our 2nd bill was over 78.00. I have inquired several times about this and centurylink is unwilling to budge with their pricing. They are a monopoly in our area and I feel that is why they can get away with this. I have inquired with Direct Star and they are still quoting centurylink for 39.99, I've called 2-3 times pretending to set up new service and their sales tactics have not changed. I don't see how this legal. How one Direct Star can offer a price that Centurylink refuses to offer and two how centurylink flat out refuses to honor it. I plan to petition everyday to Verizon and Charter that they get DSL and/or fios in our area to stop this maddness. I also plan to fight this battle of unfair business practices everyday until something happens.

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5:35 pm EST
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CenturyLink slow netflix

Very slow download speed for Netflix. I have already called them and all they say they can do is right a note?
Facts: 20 Mb/s service
Speed on amazon Prime service 7 to 20 Mb/s yes sometimes I do get 20... Never lower than 7 :)
Speed on Netflix 1.5 to 5 Mb/s sometimes but rarely it can approach 10 Mb/s
On the phone with them and they had me flip from one service to the other to see if there was a correlation, yes there was fast with Amazon Prime and slow with Netflix. We tried the usual like resetting the modem and looking up the IP addresses and MAC address.
However the box that delivers Netflix is the same one that delivers Amazon Prime. (It is a Sony BD player)
I cannot see where the throttling occurs but it does...

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licitlady
Shelton, US
Mar 12, 2014 4:08 pm EDT

Centurylink shut down my internet, stating I used to much of my Netflix movie time. I, m at 75 meg and am allowed 150 for the month. It also causes problems with use of my Ipad use. they stated my over use has been going on since Dec.But we always watch the same amount of Netflix movies that we have for the past year and a half. WHAT IS GOING ON WITH THEM.ARE THEY UPSET BECAUSE I'M NOT SIGNED UP FOR THERE CABLE TELEVISION ?THIS IS VERY RUDE.
ANY IDEAS ?

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1:20 pm EDT
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CenturyLink damage to our property

Back on August of 2012 we complained to centurylink about there wires comming from a phone pole in the ally and hooked up to our roof edge this heavy cable wire was hanging very low to the ground we asked centurylink to remove there wire and equipment from our property as we are not centurylink customers many complaints over many months they sent there techs out and ripped out there wires and heavy cable that was hooked up to our roof and just left all scattered in our yard they pulled out our facia board from the roof damaging our roof we made many more complaints for them to repair there damage and remover there equipment from our yard this went back and forth for nearly over a year I threaten to file a criminal complaint against them if they do not remove there junk from my yard as it was a hazard and finally in August of 2013 centurylink sent out some *** that reinstalled there junk onto another part of my roof and after another 30 phone calls and complaints centurylink sent there tech out again they ripped out there equipment and also dilberetly damaged my roof part of my roof and all there wires cable and nails etc all scattered in my yard with a new area on my roof compleat lay damaged and ripped apart I made many comaimts to century and was told by a century rep that they will take care of the damage they referred me the there ins co. Sedgwick I made a claim with them I was later contacted by there adjuster Alden Richmond and Angelia valles both very rude and total liars.the claim was later rejected by alden richmond he was very rude and arrogant I had asked him to get all the ticket complaints so that he could see the chain of events that had taken place he refused to I complained later to his supervisor and the same results nothing, this is criminal what they have done to us we do not use or have any centurylink accounts and our claim is for nearly 900. Of damaged to our property. The reps told us that they will pay for the damages this is a total lie and abuse by there claims management services Sedgwick !

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CenturyLink door to door solicitors

On 10/2/13 two solicitors started to come to my door, I shook my head no & tried to shoo them away but they continued to my door, I shut the door & the overly aggressive female, rang the bell twice & then actually opened my storm door to knock. At that point I had to open my door and get nasty to get them to go away! I am so tired of this company coming here. I had their service 10 years ago & it was a HUGE rip off & their customer service was horrible. You couldn't pay me to get involved with quest/century link!
Mind you have a large NO SOLICITORS SIGN. I HATE this company & they are only making this worse by harassing people!

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overlyemotional
Calico Rock, US
Sep 20, 2011 8:21 pm EDT
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I decided to quit my current internet provider to go back with Centurylink. I figured that the company would be the same as Arkansas since I never had any troubles with the company. Then I find out that the company isn't completely trained and is still Qwest. I ordered service and I was told that all I had to do was hook up the modem and service will be automatic. I followed the directions perfectly and I didn't get service. I waited a few hours and even tried every phone line in my house before I called tech support. When I called I got treated like an idiot. The representatives had me disconnect and reconnect all the wires to the modem and then told me that I will have to accept that a tech must come to the house and the extra charges associated with having the tech come out and the installation fees but they would not have a tech come out for two weeks. I am not officially had service from this company and I am already getting charged and hassled with their incompetence. Instead of having all of their BS since this is obviously a sign of their services, I returned their equipment immediately and explained that if there are any charges placed on me that I will defiantly see them in court.

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Diablo
, US
Nov 05, 2011 8:18 pm EDT

They could not send a technician out on the right day and thier customer service is awful!

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9:04 pm EDT
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CenturyLink billing fraud to the masses

Charged for nfl ticket and did not order. Keeps charging us after challenging. Have spent hours on phone to resolve over past two months and they have suspended service. Account is current and not due so what is their problem? I will not pay your scam charges that are pending credits. Save your breath "joey". You've had plenty of opportunities and will not waste my time anymore. Century link is on their way to a class action lawsuit. They might understand then. Time to go back to the competition and upgrade the quality of internet service too.

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CenturyLink over charges for internet

I am making this complaint on behalf of everyone in the San Jaun Islands that are getting " high speed " internet through Century Link. I just returned to Orcas Island from the big city were I had High Speed 30 and I was paying $59.00 a month. Here my mother has been paying $ 52 .89 for 1.5 " high Speed" internet, does this seem fair. On top of all that the internet crashes all the time sometimes for day's at a time along with phone service. This has been going on for to long and something must be done as these large companies get away with to much and they clearly have no intention of making it right. I will be starting a petition on Orcas Island to see how many people are getting ripped off it will be posted at Ray's Pharmacy bulletin board.

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CenturyLink outages, cutouts, flashes, six months

Everyone in cape Coral is having these problems, please contact me as I am prparing a CLASS ACTION LAWSUIT that will get us refunds or get the problem fixed, or both. I never got this upset with Sprint or any TV or internet provider untill these last six months with Centurylink. I will pay the money for the small claims case and I will fill out all legal documents, I am sure this is causing people all types of expensive problems, there is no reason for this to be this bad. CAPE CORAL PRISM CLASS ACTION LEGAL ACTION***.
mY tv CUTS OUT CONSTANTLY FOR SIX MONTHS, HAVE GRABBED REPAIRMEN IN THE NEIGHBOORHOOD SEVERAL TIMES THEY TELL ME THE engineers have it all screwed up. GIVE ME MY MONEY BACK AND RELEASE ME FROM MY CONTTRACT IF ANY, I am going to cable, I am an ex-telephone cable repairman is the only reason I ever thought of using the service and for twelve years it was not bad, but this is illegal, I next am going to Better business Bureau.

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5:46 pm EDT
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CenturyLink slow dsl speed and crappy customer support

So what is my complaint today? The same thing it's been for months, my internet connection! Constant buffering, dropped connections, intermittent speed issues, problem streaming videos, web pages loading slowly or not at all, the list is endless.. It seems to be going along fine for a little bit then BAM I am back to this again.. I call customer support and go through all the same BS every time I call, speed test, reset modem, hard wire laptop into modem etc etc and still nothing has changed...I get told by Customer support that it is not their problem and there is nothing they can do as speed tests are within the limits of what I should be getting and to just keep calling them back, I was even told by one tech that I should be grateful that I am getting the crappy speed I am getting, I've even had techs tell me it is my computer that's the problem, well how can it be my computer when it is happening on everything that is connected to the internet... I have 2 laptops, 1 is a year old running windows 7, the other is 2 months old running windows 8, the TV is 3 months old, the blue ray player is a year old and the Xbox 360 is 2 months old! And before you ask this issue with the internet happens when just one of those is running and online and does not matter the time of day either.. I have even been told by a customer support rep that I had NO problem that I just did not want to pay my bill! Really, this is how customers are treated when calling for help with a service they are paying for and suppose to be receiving and are not.. I have been told that a trouble ticket will be put in and someone will contact me.. Still nothing, call back and no trouble ticket or no record of me calling them.. BUT, today got 2 calls from CenturyLink about the money I owe for THIS month! Seriously? You can't fix my problem and call me back about the issues I am having with my service and not getting what I am paying for but can call me about my bill...I could spend every day calling and complaining but I do have other things in live I have to get done besides spend every day on the phone complaining about my internet and trying to get this issue resolved only to be told there is nothing we can do for you but hey pay your bill for this crappy slow intermittent speed you are getting! I know a lot of the calls I made were not even recorded on my account because when I did call back and referenced the call the tech had no record of it, since this issue started way back in 2012 I have keep a detailed record of the calls I've made dates/times and how long on the phone.. I've had numerous modems mailed to me, when I got the new one and we were finally able to log into with a techs help to update the software it seemed to work for about a month and now I am back to this problem yet again.. I am just so tired of the back and forth and the non existent support I am all of sudden getting from you company let alone be told I don't want to pay my bill... I should be getting the service I paid for and I am NOT getting that not even close..I have spent more time trying to fix this problem then I have spent online anymore..And the laptops or XBox can be hardwired or wireless it does not matter the problem is still there.. I have even tried different browsers and still the same problem... I would like this fixed and some type of compensation for all the trouble I have been incurring and the numerous calls and frustration I have encountered with this.. Thank You

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CenturyLink prism just doesn't stand up against the completion!!!

I switched from Comcast to Centurylink, bundle for bundle. Worst mistake I've made in a long time. TV service continually freezes for minutes at a time and audio and video get out of sync daily! It is really aggravating trying to watch a show and the audio is delayed by 5 seconds. Was told when we signed the contract all four tvs would have HD receivers, but they failed to mention that since we lived more then 5000 feet from the closest DSLAM that only 2 hd programs could be watched or recorded at a time. So let me break it down, if I have a program recording in HD while watching another HD program no one else in the house can watch any HD channel! The Internet speed I purchased was 15MB, which continually only get around 11MB testing off their commercial test servers. My business has centurylink DIA with a direct fiber link into their network, which gave me access to their internal network testing servers so latency is not a factor since the speed test stays on their network! 4MB really isn't that much, I agree, but when you have two children continually streaming Netflix or playing games, and my self or wife watching TV trying to do anything on the Internet causes flash backs of Dial-up. Comcast on the other hand, I paid for 15MB and continually pulled 20-25 off of public testing sites from states away and sometimes across the country. I kick my self in the hind end for signing a contract, Comcast never asked us to sign a contract and of course there wasn't a termination fee. Where Centurylink is 50% of the remaining contract, being three months in that means $2, 100.00 to terminate at this point, talk about a RIP OFF. Came home today and Internet and TV are both out called into support and went through the good for nothing tech support..."unplug the router, plug it back in, oh well we can't access the router we'll create a support ticket and dispatch a truck, Is there anything else I can help you with today?" No, besides...get my good for nothing service working so we don't go mad, and oh by the way take some of the money that your making off me and everyone else that says your services stinks and expand your network, ASAP, or get out of the business of TV and Internet!

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CenturyLink century link ethics

Consumer complaint blogs reveal thousands of complaints regarding numerous aspects of Century Link service and the general credibility of the company. The company is routinely involved in lying, out-and-out fraudulent scams, stealing money from their customers, and at minimum extremely poor and unorthodox accounting practices. Suffice to say, Century Link has nothing whatsoever in common with "savory business ethics". The underlying problem is that Federal agencies appear to be totally ineffective in regulating the company, to the point that Federal authorities appear to be "protecting" the company. Basically, the FCC, FTC, and U.S. Attorney General offices will tell the public that those regulatory agencies simply collect consumer complaints on any given issue until the preponderance of reports mandate that some action be taken. Telecommunications companies like Century Link know this full well, so the beat goes on. They operate with total arrogance of Federal and State laws, the government in general, and most importantly the consumer. Especially with telephone providers, consumers would be well-advised to heed the following advice:
1. UNDER NO CIRCUMSTANCE should consumers authorize the company to "bundle" services. DO NOT BUNDLE.
2. Whenever possible find providers that DO NOT require any form of contract. There are many such providers.
3. Buy a cheap recording device with a telephone pick-up, and record ALL conversations with the provider. Perfectly legal, and
consumers should assume that the provider is recording the conversation as well. If they refuse to allow you to record (this is a
favorite tactic of Verizon), then take your business elsewhere.
4. If you must file a formal complaint, DO NOT file it directly with the FCC or FTC. File it with your U.S. Congressman.

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CenturyLink slow dsl

I am in Broomfield, CO and have been with Qwest/CenturyLink DSL for more than 5 years. I signed up for the priced for life guarantee at 1.5 MBps when Qwest was in charge, now I see my modem has the speed listed at 576 k, and since the switch to CL, I have seen my rates go up. More expensive and slower is not acceptable. I ran a speed test and the results are .5 MBps download and .52 MB upload. I have trouble streaming any video and sometimes even relatively low bandwidth sites have trouble loading. This service is unacceptable. Also I checked into these ads for $20, 5 year guarantee when bundling DSL with home phone for 12 MBps and find that this pricing does not apply in my area, that is totally misleading. Broomfield is not rural, it is a suburb of Denver, there are fiber optic lines throughout the city, Why does our address not qualify for you're advertised rates? CenturyLink, I am looking elsewhere for service unless you can do something about this.

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CenturyLink bad service to employee

I was an Employee of Centurylink for 8 years and I changed my employment recently. When it comes to Former Employee services they are really really very poor. They don't act or respond to mail, no info on whom to contact for any issues. I have been waiting for my W2 since 2 months and no one is responding. I have sent around 40 - 50 mail to payroll and the contact I was given my Customer care and no Response from them. Its such a pain to get service from them.
I have several mail explaining my situation and the desperate need of my W2 and still no response.. They don't have hearts. Sometimes I feel that I am trying to get service from Stones..
I used hear the Complaints from Customers when I was employed at Centurylink and never thought it would be such a painful thing to get service from Centurylink. Centurylink Please feel the pain of customers and do the needful...

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8:46 pm EDT
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CenturyLink cancellation fee

I signed up for centurylink when I moved to Florida and the service was just fine. I ended up moving to NC due to job relocation after about 1 year 3 months. I called and cancelled Centurylink and I offered to stay with Centurylink, but they did not provide service at the new location. I paid the final bill as agreed, but the following month I receive a statement for a cancellation fee. Now, the fee isn't outrageous like some other postings, but nonetheless I don't have a contract, there was no service provided for cancellation and we had no equipment to return. So, I'm a little stumped as to how they can legally charge a cancellation fee. I called centurylink, but the only response I received was that the fee was for canceling service. Additionally, when I signed up I specifically asked about cancellation fees due the fact I knew I might be relocated. Is this legal? I think I will call one more time to ask, then write them a certified letter and contact the BBB and the Florida Dept of Consumer Protection.

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ci401
Richland, US
Sep 13, 2014 10:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

this place is such a rip off, after 9 yrs of service, they charged early termination fee of $300.-
According to them, there's an agreement but what it is, it's a simple notice on their part
in fine writing in their monthly bill. they claim that it is legal and they will turn in to collection agency
after 90 days if there's no payment.

be aware conumers!

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Curtisthebigdog
Scottsboro, US
Jan 05, 2014 9:02 pm EST

I just picked up my router with Century-link and the receipt on the back says there's a 30 day guarantee, and I would need to fill out a form online to return the service. The website says to call them... there is no form to fill out.

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10:04 am EST
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CenturyLink fraud

Two gentlemen from CenturyLink came to our door with a deal for internet and TV services that would be cheaper than our regular service. They told us there was a thirty day guarantee. We accepted the deal but then found that the service lacked in quality so we canceled within the thirty days. We have been repeatedly sent bills from them. The first was $200 and my husband called to complain and they said they took care of it because they had record of our cancellation. Then a bill for $300 came for "early cancellation fees". My husband once again called and took care of it. Then we got a $600 bill from a collection agency. He is on the phone again. Obviously this company is a total scam with shoddy services.

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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