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United States

I ordered a FREE trial at a cost of 4.95 for shipping. My credit card was charged for 44.85. I was shipped products that I DID NOT order. When I called to question my refund the representative was EXTREMELY rude. I explained my situation & she said that it was all stated in the "TERMS & CONDITIONS" fine print on the website. But, I told her that it also stated on the website that you would receive a FULL refund if you were not completely satisfied within 30 days. I realize I'm only asking for about 6-10.00 dollars back, I was on hold for 1 hour and the representative was RUDE and told me that there was nothing she could do, told me it was only 6.00 dollars and I should "GET OVER IT". Her name was Jesse and she would not provide the name of her supervisor and told me that she and another representative had already wasted 8 minutes on the phone with me and then HUNG UP on me. I just can't believe in this economy that customer service would be this BAD!