This was on "rip off report" and it is a rebuttal from a supposed employee of the company...check it out...
I am an employee and yes, this company is scamming customers
All of the comments on this web site and others are VERY true. Customer care Supervisor 'Roger' is actually the owner, his name his Graham..The biggest scam he uses is the 'upsells' on the green tea website. They are pre selected for you with the hopes that you do not notice them and no where on the confirmation email or on the web page itself does it 'remind you' that they where purchased. you only notice it when you receive your order in the mail. You thought you spent 5.95, when you actually got billed 45.90. when you call customer care, if you can get through, we are told to act surprised that this happened and then shift the blame on the customer.If we actually allow you to return the items, don't forget about 15% restocking fee for the product you never ever ordered.
Our one biggest fear is credit card disputes. If you want your money back, make sure that is the 1st thing you say when talking to a rep, we will get a manger to refund the card instantly.The company is unable to keep employees, the turn over rate is unbelievable. All employees that are not 'supervisors' are strictly there for a pay check, but all do feel really bad for the consumers.You are all being scammed.It is hard to listen day after day to elderly people or single mothers tell there stories about how the company has now made their bank accts over drawn because they were unaware of the upsells or monthly withdraws.
The company makes its money hoping that customers will not be aware of the trial period terms and conditions or the return policy, which is very hard to understand.We treat all customers as liars and scammers, but this is how we are trained by management.The owner is very proud of himself that he has found this loop hole on the internet. He is a very cocky man that likes to brag about his business and flaunt his 'success' about the offices. Make sure when you see him driving around Tempe or Scottsdale Az in his $100, 000 mercedes, you say hello..