Complaint Rating:

Company information:
CenterPoint Energy
Houston, Texas
United States
Phone: 1-888-572-4399
www.centerpointenergy.com

This company is a joke. We received a bill for $794.00, after never having received a bill for more than $300.00. We called the provider Stream Energy who told us Centerpoint they received a letter from Centerpoint stating they changed our meter. Centerpoint has not been to our home in more than 15 years other than to read the meter, and they claim they sent no such claim of a meter change to Centerpoint Energy.

One of these companies is behaving deceptively and based on my conversation with the Customer Service Representatives at both customer I have discerned that it is Centerpoint Energy. Their claim was that the meter reader probably made a mistake. This an unacceptable practice in that you, , the customer receives a bill that is some $500.00 to $600.00 more per month than you have allocated.

I would like for anyone else who is or has experienced this problem to contract me. I would like to see if we could get an attorney to look at filing a class action lawsuit.