Complaint Rating:

Company information:
Center Point Energy
Texas
United States
Phone: 713-459-0915
www.centerpointenergy.com

Center Point Energy made me wait a month for the installment of the utility gas service. The reason is that they need the customer to accommodate to them. They cannot give you a specific time when the person that will install the service will be at your home. You have to wait the whole day for that person. You have to take a day off from work. In my case, I couldn't, because I was getting paid by the hour - which means that I had to sacrifice a whole day of salary, to stay home for this person from Center Point. So, I made an agreement to be at home yesterday, a month later of my call. At 10:00 A.M. I called to confirm that somebody from Center Point was coming, and they said: "Yes, anytime between now and 5:00 P.M.". At 2:00 I heard the postman and went outside to pick up my mail, when, to my surprise, I discovered a note from Center Point energy stating that they came at 1:35, called, and I didn't answer, so I have to schedule for another date!!! I called them, to tell them that I was at home, and that they could come back, and they said it was my fault, that they are too busy and that they couldn't make special requests... and bla, bla, bla. I decided to cancel, and live without gas service... I'm going to buy an electric stove, a small electric water heater and wait couple of years until we have in Houston a more sensible utility gas company that accommodates to the needs of the costumers and not the other way around. We are not in 1950's when every home had a housewife to take care of domestic issues... we are in a big city, with a lot of people living by themselves without relatives to stay home for a day to sit and wait for an utility person to install a service... Center Point Gas has to be flexible, schedule a specific time, so the costumer can take some time from work, be at home, and then go back. They must work Saturdays, and after hours, like children daycare do, like plumbing companies do, like must companies do... so people can have their utility gas service installed without so much sacrifice... It is ridiculous (and out of proportion) that somebody like me have to wait a month, then take a day off, not getting paid a whole day, and then, be mistreated at the phone, just for utility gas service!