Complaint Rating:

Company information:
Centennial Wireless
Muskegon, Michigan
United States

Sept 2008 I went to my independent Centennial store to use my warranty on my currety destroyed phone. While I was there trying to get my new one the customer service guy was telling me about promotiona that they were offering. Something about an internet service thing. Really didn't pay much attention. At that point I told him I wasn't interested and that I just needed a new phone. He then proceeded to tell me that he did not have the same model phone to give me, but if I wanted the one he was showing me I had to pay him a $20.00 fee. I complied and he asked me to sign a receipt. I skimmed through it, since I could barely read it, I had seen the $20.00 and figured it was my receipt after all. Not knowing he for some reason set up a 2nd line on my broken phone, yes seriously, on my broken phone. I left happy not knowing what had just happened.

A couple weeks later I got billed for a second line. I immediately called customer service and asked them why? They told me they couldn't help me because this was an independent dealer and they had no control over it. In a years time I have spent 8 hours talking to this incompetent business and their people.

After contacting the manager of the local store and faxing her everything, she told me she would take care of everything. Next thing I know I am being served for over $1, 000.00.

Trying to communicate with their attorney's office (who hasn't got a clue and told me that this is Centennial's way of getting money for nothing) and Customer Service is still a nightmare. Today my fananical institution contacted me and said that they garnished my checking account. All for a mistake someone else made.

I am currently in the process of sueing them for Pain and Suffering and have all my ducks in a row. For all of you that have been treated unfairly and screwed by this company I suggest we get together and get a Class Action law suite in motion. They should not be allowed to ignore, change their contract whenever they want, offer no help services, and have ignorant liers for employees.

Stay away for Centennial Wireless. What a fricken joke!