logo
The most trusted and popular consumer complaints website
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Recently Discussed Complaints

1. (0 mins ago)
Lotus Digitech Inc
Fraud Company
2. (8 mins ago)
Booking.com
never give your credit card details to booking.com
3. (19 mins ago)
Windham Resorts
Harassment
4. (21 mins ago)
Laser Spine Institute
Lawsuit filed in Florida
5. (32 mins ago)
FHB B&B Mobile Power Washing
They used dirty water in cleaning trucks

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Cenlar, Ewing, New Jersey Complaints & Reviews - Mortgage Escrow Mismanagement

Cenlar Contacts & Informations

Cenlar

Posted:    M. Hutson

Mortgage Escrow Mismanagement

Complaint Rating:  100 % with 33 votes
Contact information:
CENLAR
P.O. Box 77423
Ewing, New Jersey
United States
Phone: 866-305-6949
loanadministration.com
My mortgage escrow account has been extremely mismanaged, almost to the point of theft. My home mortgage, like many others, was involuntarily transferred from Taylor, Bean and Whitaker in August 2009 to CENLAR. I have been notified of a "negative balance" in my escrow account and that my payments will be increased by over $200/month beginning January 2010 to offset the shortage.

I have actual payment and escrow records (From TB & W) showing my escrow balance should be considerably positive (about + or - $2, 000). CENLAR's escrow statements show large, unaccounted for disbursements from my escrow account (e.g. city and county taxes were paid twice, insurance paid twice). I have contacted my county tax office and insurance company and received written confirmation from both entities that NO double payments have been received. Where did the escrow monies go??? No explanation from CENLAR.

I have submitted two "qualified written requests" as allowed under 12 USC Section 2605(e)(1)(B). I have NOT received an answer that accounts for the missing escrow funds. Does anyone know why we even have a law to "protect" mortgagees from mismanagement when it seems the law has no teeth and a mortgage company can do what they want, including theft!
Comments United States Loans
Share with others:  
Was the above complaint useful to you?    


Comments

Sort by: Date | Rating
 27th of Jan, 2010 by   cabelcher 0 Votes
I am having the same issue. A HUD Washingtion DC person told me to insist on Loss Management and the India people would have to transfer me to the US. I did get to speak with a Judy who said she would help but I have never received anything in writing. That was back in October and the number she gave me to call her back was a fax number. I am so frustrated and about to the end of my rope with these guys. I have written numerous letters and made numerous phone called (CENLAR outsource their Customer Service to India). In Dec, I did receive one letter back that my county taxes have been paid. Not what I was asking for. My payment has increased $162.00 a month. I wrote again (in Dec), still haven't heard anything, and also called Customer Service who told me to write a letter. I called HUD for help, rec'd a message from the Arkansas HUD office with the three 800 numbers for Cenlar. My tax dollars at work. After the last phone call and no response to my second letter, I sent all the information with a request for help to my State Attory General, Fraud Division.

Then I had a thought. My suggestion, check out their management team and then google their names. I found Pres and CEO, Gregory Tornquist's phone number, 609-883-3900, and email, gtornquist@cenlar.com. Found information for the others too. The NJ phone number is 609-883-3900 for the main switchboard. Senator Richard Durbin in on the committee for HUD is case you need to send information to him also.
 5th of Feb, 2010 by   NicoleMalloy 0 Votes
I have the EXACT same problem!!! They have the beginning balance of my escrow showing over 2k short, so my 2009 year ended with a defecit and an increased mortgage pmt but I should have had a surplus and my pmt go down. I have called about twice a week for the past two and a half months and am getting nowhere! This is sooooo frustrating to me! Every time some person in India tells me to fax again and call back 5-7 days. I've had enough and don't know what else to do! It absolutely is theft, and I wonder how many people didn't think twice when they got an incorrect escrow analysis from them.
 26th of Feb, 2010 by   Bettina2010 0 Votes
Cenlar saw fit to increase my mortgage payments from $559 to $895 -- can you beat that?
This is a gargantuan increase of $336 a month, which I simply cannot afford!
Go to Pissed Consumer website and see other complaints against them, and post your own experience. That site needs you to type a minimum of 100 words, so don't be shy...
Several consumers at Pissed wish to start a class-action suit, and I heartily concur. Question is, where do we find a lawyer who'll dedicate the time to research all of us and take those creeps to court??
 26th of Feb, 2010 by   ggk 0 Votes
Same thing, not on such a large scale. They paid house insurance again. They asked how I knew that and I told them it was on their
escrow statement. They asked that I FAX them the information (their own info). Suppose to be a 24-48 hours response. 8 days and nothing. Spoke to India again. They want payment to escrow or will raise payment. From reading comments, they won't put the
$$ to the escrow account IF you do send it. I am at loss on what to do with them. NJ Attorney General I guess.
 2nd of Mar, 2010 by   -Equalizer 0 Votes
I know if you are having problems like I have been experiencing then there is probably fraud taking place. I am sick of it and the representatives working there. This is a fly by night company who is robbing the consumers of TB&W (Taylor, Bean, and Whitaker). They are trying to increase my fixed mortgage up to 40% higher than I ever agreed to. Please contact your State attorney General and the Federal Trade Commission to report your story because they will investigate.

Federal Trade Commission
600 Pennsylvania Ave. NW
Washington, D.C. 20580
Phone: 1.877.FTC.HELP (1.877.382.4357) or 1.202.326.2222
TTY: 1.866.653.4261
 15th of Aug, 2010 by   J. R. Lee 0 Votes
Payoff for refinancing
This has gotten to be the biggest joke and worst company I have ever dealt with in mortgage management. I too was a former TB &W customer and was given to this group called Cenlar. Whenever I had questions and would call customer service, a babbling customer service person would get on the line and out of the first couple of sentences, I might understand one or two words they would speak. They all sound as if they are from India. Now I want to refinance my current home mortgage and all I need from them is a payoff. Simple right? No way. They say I can not have the payoff until I send them proof of mortgage insurance. Its to be noted that I faxed to Cenlars mortgage insurance department proof of insurance weeks before it was due. (I pay way in advance). Everytime I call or my attorney calls to get a payoff so we can close on the refinance, they refuse stating there is no mortage insurance on file. We have now faxed to them 8 times proof of insurance and even sent them copies of the canceled checks and THE POLICY. Because of their failure to add the renewal to their files, our closing has been put off two times already.
Now they want to charge me $19.95 to tell me what my payoff will be.
It is my goal in life now to tell everone I know and meet about this company and to aviod them at all cost.
 1st of Jan, 2011 by   tgivan 0 Votes
i am in the same boat. I have overpaid 2 payments through the transition of Taylor Bean Whitaker and CENLAR take over which CENLAR has records of and they still tellme I owe them for a month of non payment. Who do we contact to correct this mess. I have talked to 4 US people and numerous INDIA people to no avail. I explain to each, they say they see the error and non correct the mistale month after month.
 24th of Apr, 2011 by   Claire211 0 Votes
File complaints with:
Office of Thrift Supervision
1700 G St NW
Washington DC 20552

referred to me by:
New Jersey Office of the Attorney General

also complain to:
New Jersey Dept. of Law & Public Safety
Dept of Consumer Affairs
PO Box 45027 Newark NJ 07101

referred by:
State of New Jersey
Dept. of Banking and Insurance
Division of Banking

These are interested parties in all the shenanigans of Cenlar.

Please let your voice be heard and files complaints.
 8th of Jul, 2011 by   informationforyou 0 Votes
Everyone here needs to go to Google and type in Taylor, Bean and Whitaker and maybe they would be a bit more informed. TBW closed not because of bankruptcy. They closed because the FBI shut them down for FRAUD which is the first thing you will see when you Google. And to add injury to insult they had hundreds of refinanced loans where they never paid off the 1st (which is the rule and the whole point of a refinance) so, when they shut down hundreds of people had 2 mortgages in their name. Cenlar and all other servicers where these loans were transferred are trying to sort the mess that TBW cause. IF you go to taylorbean.com and click on the link for the borrower protocol (the bankruptcy papers from the bk court) you would see all this information that they left up there for borrowers to access (which obviously no one is doing). Here is an excerpt from the BK papers:
ISSUE 2: TAX AND INSURANCE ESCROW REFUNDS
16. In the ordinary course of its business, TBW collected tax and insurance payments
from borrowers, which were typically included as part of borrowers’ monthly mortgage
payments. Any unused escrow amounts were returned to borrowers at the time the mortgages were paid off or when required escrow amounts were re-calculated (and an excess deposit was on hand).
17. After the implementation of the Colonial administrative hold on August 5, 2005,
TBW was unable to make escrow refunds to borrowers who had paid off their mortgages or who subsequently did so. As of the filing of this Motion, approximately 3, 000 borrowers are owed escrow refunds.
There is also a place for you to enter your or information to see if you are part the 3, 000 borrowers that are owed escrow refunds.
Now I do not agree with the customer service being outsourced to India because I am sure every American is tired of this. They can’t answer your questions because they do not know them. They are not mortgage professionals they have no clue as what they processes are. (If you do not want companies outsourcing you need to call and complain) Servicers are required to do an escrow analysis maybe a couple of time of year. Once they do the analysis anything that is over the amount that is needed in the account should be refunded to you. However, if you are not making monthly mortgage payments your escrow account will go negative and the servicer has to pay the escrow funds for you if a disbursement is due which means you will have to pay the servicer back. Since many of the TBW customers could not make payments due to the BK and the loans moving to different servicers. You would have to bring your account current (paying the escrow that had to pay back) then you can get your overage. TBW was also collecting payments when they should have not and did not record some payments as paid that is why your servicer said you didn’t pay because that is what the transfer records state from the prior servicer (TBW). All of this has come from TBW not any of the servicers that have had to take on this gigantic mess. People need to read there disclosures when they apply for a mortgage and they need to do their research so they are more informed stop leaving it up to others to give you information. If everyone was more informed companies likeTBW could get away with doing the things that they did. This is the problem with America we are just letting all of these corporations do as they please but we keep entering contracts with them and suffering in the end. BTW they knew about this fraud about 10 years ago. If servicers or investor would pay for qualified professionals everyone who had a complaint on this page would have been told this but, they only want people from India who will work for $1 an hour or under qualified cheap American laborers who know nothing about the business.
 28th of Jun, 2012 by   ljduq +1 Votes
We are having much the same problem and were also with TBW. We were told we'd missed a payment and when we sent proof of that months payment they changed the month - three different times - changing the month every time when we proved payment. They've increased our payments by almost 300.00 a month and will not give an expaination for it. They keep saying were are behind in payments and mention forcloser and want us to refinance with HUD. We do not have a HUD contract and are not behind in payments. They want an immediate payment of over 2, 000.00 to bring our account up to date. The amount increases every month with no explanation. We cannot talk to anyone as they are not able to and when asked to be transfered to someone who can they say we have to write to another address. No response from them. But still 3-4 letters per month requesting past due payments. I am sending one more letter and also sending copies to the above places stated to file complaints. Thanks for this information
 23rd of Jan, 2013 by   PonderosaPaul 0 Votes
I wasn't originally with TBW but with First National Bank of Camdenton, Missouri, local bank with smiling faces and accents that could be understood. The feds ripped the servicing of loans from this bank for something and off to Cenlar it went. What a nightmare. I am an accountant, have seen many escrow analysis statements but never have I seen anything so screwed up as the one they just sent me on my own loan. They showed hazard insurance coming out of my escrow acct in back-to-back months (It is paid once a year) and of course with that error now I'm short on escrow funds. So my monthly payment goes up $65 a month. I can understand errors but I can't tolerate the people who won't listen to you when you try to correct it. JAMES (accent from India) kept repeating the same nonsense in lieu of listening to me when I explained the error. James could have been a robot because his programmed responses had nothing to do with the concern of my call. Finally I asked for a supervisor and 15 minutes later Rachel (Oriental accent) comes on and initially kept talking over me until I was finally able to get it across that hazard insurance should only be paid once a year. They recalculated my payment (It's still too high) and promised to send a new escrow analysis to back up their new figure. I can't wait for another blood pressure rise when I get it. This company should be shut down. Hundreds if not thousands of complaints and I wonder how many more people, who don't understand escrow analysis, are paying way too much in these tough times.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

Convert Your Tax Refund Into a Home Improvement Credit

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?