Complaint Rating:

Company information:
Bell Canada
Toronto, Ontario
Canada

I can't believe the billing process for Bell Canada's cellular phone usage. Bell claims I require a lawyer to get clarification of the telephone numbers for incoming calls I am being billed for. I consistently have excessive amount of day time minutes I am being billed for and can not get clarification of the incoming numbers. In one day, 2 different representatives provided me with three different estimations for unused minutes and claimed they had an error on the calculations previously provided to me, all in the same day. The wrong calculations included Fab numbers and *611 numbers, which I should not have been billed for and are free numbers. WOW! I have to assume they are billing me correctly for incoming calls. I do not have a land line and rely on the cellular phone, which was to include 250 free day time minutes. I sign a contract of 1 year in order to keep my same number when I recently moved. I have inquired on a number of occasions with Bell, to be placed on hold for over a half hour, which seems to be the norm from what I have read on this system. I can not reach Bell's corporate office, which seems to be a secret amongst the Bell staff and now I totally understand why, they do not want to deal with the unhappy customers; the volume would be too high to handle. Well, I am certainly looking for a way out and would like some feed back from those who have experienced the same problem with Bell Canada. How does this company get away with misleading and over billing? Is it because the common person would not be able to afford a lawyer and they continue to get away with robbery?