I placed an order for several items, then later canceled the order. I received an email confirmation, but have yet to have that payment credited back.
I placed a second order for several items immediately after canceling the first order. I received the second order, but one of the items was badly damaged and in a way that was impossible to occur during shipment (its box was ripped apart). I sent an email to the address on the shipping form, following the instructions for a claim. The email was returned as undeliverable. I went to their site to get the correct email address and resent my claim. This email went unanswered.
I feel this group is disreputable and consumers should avoid them at all cost.