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Cellphoneshop Complaints & Reviews - Refuse to honor their return policy

CellPhoneShop.net Contacts & Informations

Cellphoneshop

Posted:    Margaret Henry

Refuse to honor their return policy

Complaint Rating:  100 % with 7 votes
Contact information:
Cellphoneshop
Hong Kong
cellphoneshop.net
I ordered the following items: 1) A hands-free headset for a Nokia 6085 Cell phone -did not fit - the prongs were too big & 2) Sandwich Carrying Case-Nokia 6085, which was not what I thought it was.

Here is the company's return policy:

To ensure customer satisfaction, if you are not completely satisfied with our products, within 14 days from your purchase date, we will refund and/or exchange your purchases with no question ask.

All you have to do is to contact our customer support representative at customersupport@cellphoneshop.net to obtain a Return Authorization "RA", and the address for return.

Shipping and handling fees are non-refundable. Returning products must remain intact with original packaging. Original invoice must be included in the return package. Refunds will only be issued to the credit card used for original purchase.

I have received the following e-mail messages twice each.

Dear Sir/Madam,

RE:4181736

We are sorry about the problem that you experienced with our products.

Would you consider to exchange for another product of the same value or to get a store credit $7.58 for next time shopping?

Dear Sir/Madam,

Re:4181736

Sorry for any inconvenience caused.

May you try to hold the plug of the handsfree 45 degrees upper and plug it at the bottom of your phone?

May you specify how the case does not fit your phone?

Can you see any model number on the transparent plastic bag of the case you received?

May you confirm with us your phone model?


I think this will go on until the 14 days are up. The charge was to my credit card and maybe I can reverse the charges. Luckily, it was not that much.

This is a bogus company.
Comments Hong Kong Mobile & Cell Phones
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Sort by: Date | Rating
 10th of Jul, 2008 by   Jeffrey Garchow 0 Votes

Wouldn't send correct battery - CellPhoneShop.net

I am in receipt of your shipment for invoice order xxxxxxxx. I receive the wrong cell phone batteries. I ordered two cell phone batteries for a Nokia 6820 which is a Lithium Battery BL5C. I received two Lithium Batteries for a Nokia 6100 which is a Lithium Battery BL4C. They will not work because they aren't even the same voltage or amperage of the BL5C.

Please expedite the correct batteries and send me a postage prepaid envelope so that I can return the two I have here or I will ask my credit card company to charge back my credit card payment.

I was very disappointed to learn that my order was being shipped from Hong Kong, not because it was coming from Hong Kong, but because it was sold on the basis that it would arrive in three days not ten days. It seems to me that a legitimate business would disclose that you are trading from Hong Kong, and not imply that you are trading from the USA.
 12th of Dec, 2008 by   dsd 0 Votes
We had a very similar problem. Ordered the correct batteries. One was wrong, the other obviously rebuilt and would not fit. We asked for the correct batteries, explaining the problems. They danced around the issues, said the batteries WERE correct. They finally, after numerous exchanges, said they would issue a REFUND this one time, after the 14 days they had played with us. And we could REORDER the correct ones.
Of course this meant NO discount because they'd already issued that (we got the refund on the discounted price) and pay shipping AGAIN. The shipping was not refunded of course.
I agree 100% with all these complaints I see here and hope people look HERE before they shop with this company.
I did write letters of complaint to PAYPAL and yahoo shopping, where the original ad had popped up. Good Luck! and Happy Holidays!
 3rd of Feb, 2009 by   Late 0 Votes
I placed an order with your store and the customers is VERY POOR! The product that I order was shipped out 4 days late. i wasn't supplied with a tracking number and the product is an international shipment. They told me the reason it was late because of system upgrade. This information wasn't placed on the frontpage of their site nor in the checkout area. They never informed me of this information until I called them and asked where my package is. Now I would have to wait an extra week before I can get my package.

The customer service person couldn't give me any more information only that he didn't know where the package really is.

I will make sure that I tell others of my poor expereince. I now know that even if the price is really low. It still may not be a good buy.

SJ
 23rd of Feb, 2009 by   Tom D 0 Votes
DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY, it is full of nothing but cheap products that break and become non-refundable because the lack of care by customer service representatives.
 21st of Oct, 2009 by   lastime 0 Votes
I am waiting on a return of my money as I type this. It's true You get what you pay for and that is garbage or NOTHING. Do not spend your money @ this site, you will be taking a chance with your money. Customer service and there shipping dept. are not in sync. Pay a little more and go else where.
 5th of Jun, 2012 by   Fourty5 0 Votes
So so true. They dance around. You won't be able to contact the company, only a variety of call centers from India to Canadia.

I ordered a jawbone prime, BUT rcvd a jawbone 2 which is the model before it AND it was missing the rubber that covers the mic altogether... And it's STILL my responsibility to return at my own expense...

Called back the number I oredered from and they are also a call center that NOW, days later, sz they don't carry it anymore according to 'Linda'... Not since CHRISTMAS according to 'Chris'...

This company sucks! Tricksters!

Hoping for a refund so I can just cut my losses and deal with a reputable retailer.

Sent an email and called customer service... Wish me luck :-/
 23rd of Jan, 2013 by   Lioner 0 Votes

Please stay away from this seller - CellPhoneShop.net

This place will not honor their returns I bought items that didn’t work and I have complied with all their procedures for return That at fist acknowledged the return but have yet to answer my request.

I used a delivery conformation so I know they got the return but they refuse to return my money . I’m am going to contact paypal and the credit company on file with paypal ncxt.

But PLEASE, Please stay away from this seller. Inferior products with no return!. IT’S NOT ABOUT THE MONEY IT’S THE PRINCIPLE.
 21st of Nov, 2013 by   DIRECT. 0 Votes

lightning extension cable( faulty) - (New product) lightning extension cable

Purchased this item via an Amazon (other sellers site, first mistake!) the lead was faulty it would not charge or work with the latest Apple ipad or ipod nano 7th gen, also the apple devices were giving a non apple item warning.The company were contacted after an initial response my emails are ignored. This lead was sold and described as a compatible lead for the above apple devices. I believe that this was a cheap rubbish chinese import.
 4th of Apr, 2014 by   michelcowboy 0 Votes
I paid a battery and I never got the product so they were stilling my and I had to call MasterCard an get a new card so do not bye there thy are stilling people

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