Cell C
reviews and complaints

My complaint is regarding the service i have received from Cell C regarding my faulty iPhone 6s

After doing the update in October i realised that my phone was faulty and was not connecting to wifi and my battery did not last.I went to the V &A store and was advised that it takes 21 days to get feedback and i should rather go to the Istore. My phone refused to setup and they told me to buy data rather which i did and setup the phone using that

I then went to the Istore and they told me that the update was probably incomplete and i should re-install it using my PC, i did that but the problems persisted. I then decided to clean the phone and i was only using it to get calls, the battery would still die within a day. I was using my 5s for my music and all the other apps and it lasted which made no sense

So on 3 November 2016 i placed my phone with the cavendish store for an assessment, on the 4th i received an sms that the device has been booked in reference number WPCAP66842, on the 11th another sms advising that the device has been received at Cell C repair centre (ARC) and is queen for an assessment, on the 14th another sms advising that the device has been allocated to a technician and on the 16th that my device has been dispatched from the Repair centre. Great service thus far

I then waited but received nothing from that date, so after 21 day, 5 days from the day i received the last sms 25 November 2016 i decided to go to the store in Cavendish to check on my phone. After waiting for an hour i was then advised that they were unable to do anything as find my iPhone was not switched off. We switched find my iPhone and i try to book it again, apparently the job was still open and it would not allow them to book it in. The consultant advised me to leave it there and he will book it in once that job is closed. On the 28th i received an sms that my device was ready for collection at my point of book. I was quite puzzled as i had not received the sms's as before so on the 29th i decided to visit the store.

When i got to the store the consultant advised me that the phone was picked up that morning and is at the cells repair centre. so i waited another 3 days, still no sms's as before so i decided to call the customer care to check on the status of the device. I was then advised that those consultants are lying to me and my phone was still with the store, the lady advised me that i need to contact Mr Bebbarman. Disturbed by this on friday i went back to the store they gave me back my phone but i did not want to book it in with them due to their lack of customer care.

On the 27th i booked my phone again on the V&A store, i was issued with a reference number immediately this time WPCAP86184, on the 4th i received an sms that my device has been allocated to a technician and later on that day another sms advising me that the assessment on my device has been approved under CPA and i need to contact or book my point of booking for a replacement. great service again.

When i got to the store i was advised that my account has been credited with 12.5k and i can pick any device from the list and would need to pay the difference, but unfortunately they do not have stock at the moment and i should come back the following wednesday

I went to the store on the 11th and i was advised that Cell C head office does not want to approve the device that i want iPhone 7 and i should get the device that i had. I then requested for my iPhone 6s rose gold. I was told that they do not have stock in the country and i must go for the gold or black, since this was less on the price list i asked what happens to the difference in my account and i was advised that i will just lose it. Question why credit my account with an amount that i cannot use fully? Riedwaan however said that he will escalate this issue with head office and i should come back on Thursday. I was at the store yesterday and they still could not assist me he took my details and email address and said he will get back to me. I still do not have any feedback. I called the call centre yesterday and they said they will get back to me today at 9;30 am, no one called me today

I am rather frustrated and disturbed by this service. I have not had a phone for 3 months which i am paying for timeously and not receiving the full service. I am now forced to cancel this contract with immediate effect as i do not have the time to be visiting the store and calling the customer care where i am not assisted. Please assist so that i am able to take out a contract with my number

Regards,
Zuki Dyomfana
[protected]

Main problem is: On the 7th of December2016 I applied for a new contract when one of your consultants phoned me with a deal (R89 for 1gig data) He later corrected himself by saying it is 500meg for R89, I replied back and said that he said for 1gig. I in any case took the deal but said I want 1gig and that I would like me prepaid number to be activated on this deal ([protected])
When the tablet was delivered with one sim. I phoned the activation department and asked why I should use the new sim if I can use my old one still. (The number stays the same isn’t it?) He said only if I needed to do a sim swap to be able to use the micro sim will it be necessary.
On the 2nd of January I saw I didn’t get the 1gig and thought it might be due to the holidays.
So I waited till the 4th. Still no Data that’s when I phoned and the they send me the
Individual Subscriber Agreement (Agreement Number: [protected])
There I saw that I was given the wrong package. Not that I asked and was agreed upon.

The following is my conversations held with your call agents in regards to this:
Date: +/- 04/01/2017
Time of call: between 07:00 and 12:00
Time expecting call back: Never said
Person spoken to: Tabiso or Sibisizo
Reference number: Not given
Held on for 10 minutes before call went through
Then was transferred 3 times

Date: 11/01/2017
Time of call: +/- 09:30
Time expecting call back: before 17:00
Person spoken to: Camiel Amos
Reference number: [protected]
Transferred 6 times
Could not help
Went to Cell C store in Secunda Mall for assistance
They gave me this info and spoken to customer care.

Date: 13/01/2017
Time of call: +/- 10:25
Time expecting call back: 15:00
Person spoken to: Lindiwe Kumalo
Reference number: [protected]
Said she will look into this matter and call me back.

I even asked for the voice recording for the that date on several times

Regards
Werner Janse van Rensburg
ID: [protected]
[protected]
[protected]

Good day sir

I would like to inform you about my frustration I have with Cell C Direct service.

I was offered a contract in April 2016 for wifi rooter. It was delivered to my house without a sim card.

Ever since I have been struggeling to get the rooter activated. I called numerous numbers but are send from pillar to post.

I was adviced to buy an unregistered sim card, then I have to call 084140 so they can activate sim. I did that but nothing still works.

After more calls I was adviced to call 084143, then 084145...I also visited branch in Parow Centre and Canal Walk, Cape Town for assistance.

No one seems to be able to help and they keep on reffering me to call centre numbers, where nothing seems to be done.

I was promised on 3 occasions that they will fix the matter by doing a sim swop.

Nothing done...today I visited branch in Zevenwacht Mall where a helpful Amy tried to assist but I saw her frustration on her face too. She was told that I should pay for the sim swop after she called three times. One of the times I witnessed that the phone was put down in her face.

Is this the way Cell C deal with customer concerns?

I am paying this contract for 10 months and cant make use of any data. I never used anything but my money are being withdrawn from my account diligently, every month. I feel that your company benefits on my account.

Here I am again...frustrated and feel I want to cancel this contract with immediate effect. I hereby request Cell C to reimburse all payments that was deducted from my account immediately. Please send your delivery service to collect your rooter.

I no longer want to deal with Cell C.

I trust to hear from you.

Morris Jacobs
[protected]

Hi,
My name is rajeev bhaghan, I took a cell phone contract with glocell.
With the contract the terms included getting a 4 nights msc boat cruise for 4 people. Did receive a unique code to confirm. (Unique code: 977648). Tried numerous times to call for processing the claim, spending over 45minutes each time making calls, not winning until now.
Also been calling them notifying that they not debiting any instalments in my account.

My contact number: [protected]
Email: [protected]@gmail.com

My recent visit to bank for a loan application revealed that I have been blacklisted by cell c. I had never dealt with cell c nor did I intend to at any time. This is second time this has happened in a matter of two years & the fear of getting this rectified is a nightmare considering what I had been through the first time. I have already contacted the cell c legal on 06/012017 but to date there has been no response. This is now affected my credit ratings & the this matter needs to be urgently addressed asap.

Let's let's start from the top in march 2016i wanted to take up
The promotion of the msc cruise. I applied for a glocell contract a R99 x24 month wifi router I was advised by a Jacqline Blatt that my credit score was to low and I did not quilify.

I could not understand how that was possible but I left it.

In June month I was in the Internet and the msc cruise advert popped up and I applied again and was help by a gentle man and he told me I was approved for a P8 for R299 per month and that someone will contact me with regards to the Delivery details 2weeks or so passed I followed up and a Sharmiela Beseky She tried to help me but she was also no help. She refered me to a glocell store

Contacted store they had some on my details and helped me further in the end I was approved and got my contract and link was send to claim my cruise I registered and all was well.

I noticed my payments was not going off I called in multiple times to enquire and was assisted on 1 November and money was deducted R1500 I advised them that my banking details are incorrect and I was told it will be updated en enable my debit order to go off and I was told my account will be e mailed to me never received 1 statement until today were i actually spoke to someone that can help me. We also determined that my banking details was still incorrect aswell my e mail address, home address and surname no wonder the payments did not pull through and I was not getting my statement.

Today I was also told my msc booking was cancelled by glocell and no one informed me due to my account not being up so date. So tell me how is it my fault my details was incorrect and that if I was the only one in contact with glocell to rectify glocell's error I made a direct payment into glocell 's account today to get my account sorted.
Someone need to contac me urgent as I can lot leave it like this I get penilised as the customer that tried to correct glocell 's mistakes how does this work

And another thing ;first my credit score was to low to approve R99 contract but was sufficient to approve a R299 contact makes no sense seeing that it's 3 times more please explain this aswell

Last year I decided to take up a Cell C Buy out contract as I had endless drama with my previous service provider. The service I received was outstanding and everything was smooth sailing. I then moved abroad, but before I did I contacted Cell C, informed them I wished to continue with my contract however my mom would make use of it and I would continue to make payments every month. I was told this is possible and I would need to pay a fee to port her number to the contract ( she has a Cell C Prepaid sim), this I agreed to.
I went to Cell C Hemingways and provided them with all the necessary documents, they then informed me they would port my moms Prepaid Cell C Number to the contract and take my number off and note it as a prepaid number. I asked If I needed to give my sim to my mom and they said no, this was not necessary.

I have been abroad since September and from September to date my mom has not received a single benefit. I contacted Cell C via Social media, informed them of the situation, after investigation they asked me to please send through my prepaid number and the number on my SIM card as well as my moms number and her Sim number. It is then found that Cell C Hemingways allocated my moms number to my sim card. The person I dealt with via social media was rude, accused me of making an error etc/ All I want is for Cell C to rectify their mistake, since a SIM swop will now be required again I just want them to pay for this and compensate for 5 months of benefits not received. I cannot understand why this is so difficult to comprehend and why it is so difficult o understand that an individual at one of your stores made a mistake. I had great service form Cell C and now I just want to close this contact and not have any dealings with you at all. I am so angry and so annoyed, I send home every months to make sure that the funds are available for my debit orders, but why should I continue to pay for a service that is not being provided due to negligence and due to the fact that Cell C are not taking responsibility?

Good day 

I signed up for a Glocell data contract last year after I was promised by them that I would be guaranteed a free cruise with MSC. I registered for the cruise and submitted documentation timeously.

The final booking forms were sent on 16 November 2016 and I received a confirmation email that the documents were received and that I will receive feedback within 10 days. It has been almost 2 months and I have not received any feedback or cruise voucher.

I have received no joy from the TLC campaign line or Glocell contact centre. Each department has shifted the blame and keeps transferring me. These phone have resulted in me being put on hold for up to half an hour at a time, but no resolution. Since January 3rd, I have called over 12 times to no avail. I did manage to get hold of the receptionist of the marketing department; who took down my details and passed on the information to Sheila.

As usual, I have not received a response. This is either a sign of pure incompetence or arrogance. I had promised this holiday to my wife and child and feel that I have been robbed. I would never have joined Glocell if I was not promised the Cruise. The cruise was due to take place in January 2017.

The service from Glocell since joining last year has been pathetic. I even called their support department last year to ask that my data plan be capped at R299 per month. The agent said that it was done...then in December I received a bill for R1412.

I have given up and need help. I am sure that I am not the only customer that has been through this.

There is no support from the campaign line. They act as if they have no idea as to what is happening. I have spent large amounts on cell phone bills being kept on hold for up to 30 minutes on several occasions, yet not making any progress.

My ID number is :[protected]
Cell: [protected](glocell sim)
Unique cruise code: 982485

Glocell needs to deliver on their promises and stop treating consumers in such an arrogant and disgraceful manner.

I am disgusted.

Akash Ajodapersad 
[protected]
[protected]
[protected]@vodamail.co.za 
akash.[protected]@sanofi.com 

I got an upgrade iPhone 6 the phone was fine for few weeks then after that in October the phone started malfunctioning I reported this to cell c then I took the phone to a cell c shop for it to be sent to their repairs department the phone heats up when locked it switches on and give options to switch off, when unlocking the phone it takes pictures

I am extremely dissatisfied with the service received from glo cell. I requested that they changes my contract to a pay as you go ( [protected])and that one of the other number [protected]) be terminated. I never receive any statements from them. They do not answer their phones.

They are incompetent and costing me a lot of money

Glo Cell is the worst company I have ever dealt with. They can't do simple tasks like change your contract to a prepaid and keep your number or any other requests.

I have been struggling to cancel two of my contracts from the 16th of September 2016. I called to request the cancellations, all went well and they informed me that the 16th of October it will be canceled. On the 2nd of November I still got billed for the contracts that was canceled. I called Cell C cancellations department a person called Deliso inform me that they cannot cancel the contract as I upgraded the 13th of October 2016. I immediately told them that this is not correct and it must be a mistake. I was told that they will investigate. I sent an affidavit and make certified copy of my ID and then send it to customer service. I did so on the 7th of November 2016. Cell C IS INCAPABLE TO CANCEL CONTRACTS. I called again and again, Each time I'm passed from one department to another, and another problem comes up to solve.I have paid now full settlement to CANCEL ALL MY CONTRACTS with Cell C and still debit orders just keep going off my account.

I just want to inform Cell C that they have lost my family as customers.
I know I stopped using Cell C about 10 or more years ago due to poor service. However, My mother has been a loyal Cell C customer for many years, I couldn't even tell you how long. However, I can not express my frustrations enough to Cell C. Literally every time we go to a Cell C store, whether it be for an upgrade; new contract; etc. there is always an issue and the staff are rude and disrespectful.
We went for an upgrade on 27 December 2016, there was some issue with "Judgments" on the account, but got approved for a better upgrade. That is all good and well, however, "Judgments" refer to a court order that is currently out on a person and we have none! This fall back to years ago when my mom was under debt review, which was sorted out. So the fact that you cause issues with long forgotten problems is ridiculous to say the least, and if you do your credit checks correctly you should see how people have turned around. Nevertheless, as previously stated, my mother has been a customer for years. You should be able to look back at payment records, etc and know she makes the payments - on time, all the time.
Now please explain, how we get approved for an upgrade of a certain amount on 2016-12-27 and get the call on 2016-12-28 that the phones are ready for collection only to go all the way to Cell C and find out the upgrade has now only been approved for R300. How, please tell me how? First off, could the woman that phoned about the phones we were intended to get, not phone back and inform us off this issue? Second, how in the world does the upgrade amount fall down to R300 when we already pay much more than this?.
I am sorry Cell C but you have disappointed us time and time again, we are no longer customers of yours, I refuse to give my money away to a company that does not appreciate the loyalty of their customers. So I think you need to re-evaluate your system and staff issues because I also refuse to have my mother and myself disrespected like we have been.

i took an I phone 6 with Cell C and the phone that they deliver was not working i took the phone back and asked for cancellation of a contract on the 17 October 2016 i called them to pick up the phone since it was not working, same day i asked them to cancel the contract, as i was asked to get the new phone.22 October 2016 i spoke to jabulane from the call center REF NUMBER [protected] to check if they have made the cancellation of contract, it was not done asked them to do it, was promised it will be done, 29 debit order from CELL C went through my account called CELL C for the refund as i do not have any contract with them and i spoke to QUEEN MBOKO REF NUMBER [protected] and she told me i will be refunded and the contract will be cancelled but my account was debited again on the 23 December 2016 :(bad. went to reverse the amount and 28 December they debited my account with double amount. m pissed off with CELL C i do not like it coz now it affects my ITC as my account will be on a negative cash flow because of the.

peter please help sort this out thanks.

I took out a contract with Glocell when they had promotion in May advertising to get a cruise when you take out a 24 month contract with them .I registered for my cruise before the cut off date and then phoned TLC November.They then told me i need to send my booking to them with our id numbers and date which I would like to book which i indicated for 13-15 jan 2017 before the end of November 2016. I got an automatic email response saying that the booking will take 10 days to process. After that I heard nothing and started following up numerous times with phone calls and times with no feedback.After another attempt i got hold of a Gocell customer agent Tiro today and explained to him the situation he simply said he cant see me on the list and will phone me back by Cob today which he didnt. Im extremy dissapointed by the non existant customer service and would not have taken out this contract if i knew it will end up to this.

Hi,

I have completed all the necessary documentation within the time frame that I was meant to in order to qualify for the "free " MSC cruise.
After endless unanswered telephone calls I did receive my voucher from Glocell on the 22 December, I tried calling MSC the same day and was told that I should be making the booking with TLC Marketing, this is the company that is managing the promotion.
As usual there was no answer from TLC although I did manage to get through to them today and was told that MSC is making the bookings.
So when I called MSC, I was asked if I am aware that the voucher is only for R 8000 and I will have to pay the difference. So that left me quite confused as that was not what was advertised. Can Glocell do this to their
customers ? This is false advertising!

My name is prashanth maharaj. My unique code is 376238. I have sent through all the necessary documentation for the msc promotional cruise. I have tried numerous times to contact tlc rewards with no luck. i have not yet received any confirmation or correspondence with my booking confirmation dates. This is very bad service from glocell and i wont recommend anyone to take any contracts with your'll, if this is how glocell treats their customers. I want to be contacted urgently for this matter to be resolved.

contact number: [protected]

I am very dissatisfied with Cell C's service (or rather lack thereof). After receiving a call from one of their representatives some weeks ago (mid November), and agreeing over the phone to purchasing a cellphone contract, the phone stopped work after just a week of using it. After scheduling THREE collection requests for the phone to be taken in for repairs, the driver eventually came to collect (no date left on collection form but it was earlier this month) while I was absent (because I did not receive a call as I'd been told I would) - and he ended up taking my cellphone AND my SIM card, which was supposed to be left in my possession. (I had taken it out of the cellphone, thus indicating that it should not accompany the device). I have now had to cancel my Cell C cellphone number so as to avoid the risk of having my benefits used up by someone else, leaving me in a less than ideal situation.

Moreover, I have just got off the phone with a Cell C Customer Care representative (26 December 2016), who tells me that I should have been offered the option of receiving an interim cellphone so that I could still make use of my benefits whilst my l phone undergoes repairs. I have not received ANY correspondence whatsoever from your repairs department and have no idea when I will be getting my cellphone back. As you can imagine, this is a huge inconvenience for me. Anyhow, I was told that I would still need to pay the full monthly contract amount - even though I haven't been able to use my cellphone OR my SIM card. Unacceptable!

As a new customer, I expect that action be taken in this regard in order to rectify this situation ASAP. II am very dissatisfied with Cell C's service (or rather lack thereof). After receiving a call from one of their representatives some weeks ago (, and agreeing over the phone to purchasing a cellphone contract, the phone stopped work after just a week of using it. After scheduling THREE collection requests for the phone to be taken in for repairs, the driver eventually came to collect while I was absent (because I did not receive a call as I'd been told I would) - and he ended up taking my cellphone AND my SIM card, which was supposed to be left in my possession. (I had taken it out of the cellphone, thus indicating that it should not accompany the device). I have now had to cancel my Cell C cellphone number so as to avoid the risk of having my benefits used up by someone else, leaving me in a less than ideal situation.

Moreover, I have just got off the phone with a Cell C Customer Care representative (26 December 2016), who tells me that I should have been offered the option of receiving an interim cellphone so that I could still make use of my benefits whilst my l phone undergoes repairs. I have not received ANY correspondence whatsoever from your repairs department and have no idea when I will be getting my cellphone back. As you can imagine, this is a huge inconvenience for me. Anyhow, I was told that I would still need to pay the full monthly contract amount - even though I haven't been able to use my cellphone OR my SIM card. Unacceptable!

As a new customer, I expect that action be taken in this regard in order to rectify this situation ASAP. I expect only to be billed for that which I have used up until the date of collection, and not a cent more, as this is a problem on Cell C's side, not on mine.

Good day CellC,
24 December 2016
For R7.50 we the users are supposed to receive 2GB worth of FREE whatsapp use for a month.

I have a Samsung GT-S5310.
My no : [protected]
Jerry Paice
Why is it then that monies are subtracted from my balance in small amounts ?
I often check my balance before and after using whatsapp.
I have noticed that 5c, 10c etc being subtracted from my balance.
Also larger amounts (ie R10 gone).
This is not acceptable, and I will be complaing about CellC on Hello Peter soon.
This morning I switched off my Mobile Data setting.
About 15 minutes ago (about 14.15, date 24 Dec 2016) I checked my balance – it was R4.68.
I then switched on Mobile Data to check for any whatsapp messages.
I received no messages, and sent none.
I immediately switched off Mobile Data, and checked the balance again.
The balance was R4.43 – thus 25c gone for no reason.
Please explain why.
Also – a couple of days ago – about 21 Dec – I loaded R10 on my phone.
I then went onto whatsapp, there was a message that directed me to a website.
After going onto that website with my phone, I checked my balance and it was ZERO.
WHY ?
I have surely not used up my 2GB free service ?
As I have said – this is unacceptable for a supposedly FREE service (for R7.50 pm).
I am hereby formally requesting an explanation from you, which I will study, and qouting it on Hello Peter.
Thank you.
Jerry Paice.
[protected]

I want my refund. Not prepared to wait 7 working days. What is going to happen to the interest you going to earn on my money in your account? How many thousands of people you do this to? Nice innovative way to make extra cash at the expense of the ordinary man in the street. As a company you should be ashamed of yourself. Definitely not dealing with you again, forever. Nor will anymore I know. My humanity will not allow me to let this slip. No one should go through what I'm being put through.

Just been screwd by Cell C. My debit date is on 31. I am not in arrears. They rana naedos on my account without my consent, for an amount higher than my contract amount. I need a refund which they say will take 7 working days. I am saying #### them. Reverse my debit order then and take your debit on the correct date which will eliminate this problem. The extras they took is meant for another debit that must go off my account. They messing up peoples lives and they don't give a ####. Very inefficient. Can't wait for this #### contract to end. People beware. Don't get screwd like I am being screwd. Rather use a dependable and reputable service provider who knows what customer service is. Go to the other 2 guys on the block. They are way more experienced and knows how to treat customers.