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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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E
12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C cell c just couldn't care less... total breakdown in service and customer care.

Useless! This is Cell C in a nutshell. I gave my phone in for repairs six weeks ago. Since then nothing, regardless of personal visits to the branch, numerous phone calls to their customer line, pulling my hair out and the rest going gray. They pretend to follow up...and nothing. They make promises on threats of death...and nothing.

Finally this morning after more hysterics(theirs not mine), grave threats(theirs not mine) and randomized name calling I received an email that my "quote" is ready and to phone their repair center to accept. I phoned customer line, was duly transferred to the repair center with the obligatory canned music...and waited...and waited. Got cut off, phoned again, went through the whole painful palaver again...finally got through to a lady that told me I have to pay first and when they have received the proof of payment will carry on with repairs. The damage? Nearly R1800.00! It's only a cracked screen for crying out loud!

After all this pain and suffering, should I just roll over and pay for a service that hasn't been rendered yet and promise to extend the waiting time to 3 months or more?... or hope for serious action from parties like yourself. If you look at all the complaints received on forums like Hellopeter it is clear that there is a lot of frustrated and disappointed customers out there with similar Cell C problems. Cell C always respond with the following official response:

Official business reply:

We are in receipt of your complaint and apologise for the inconvenience caused.

One of our team members will contact you and assist.

Regards

Cell C | PN

...and this is where it ends.

I seriously feel that after such a length of time they should replace my phone completely and publish a heartfelt apology to all their customers for their absolute lack of service in general and in particular their repairs department!

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5:07 am EDT

Cell C contract not cancelled

I had a new contract with Cell C which I later cancelled. It was a Huawei Mobile WiFi E5573 router. The item was delivered to me on the 30/05/2016.The sim card was then activated on the 31/05/2016.

On the 06/06/2016 I called Cell C cancellation department to notify them that I'm not happy with the contract so I'd like to cancel.I requested them to cancel the contract, which at least I think they did. Further to that I requested them to collect the item immediately which they said it will be collected on the 07/06/2016, which was not collected.

I again called Cell C on the 10/06/2016 to remind them that there's an item waiting to be collected as I have cancelled my contract. I was told that the item will be collected on the 13/06/2016, which was not collected.

Today, 15/06/2016 I call Cell C to remind them again about the collection. To my surprise I'm told that my contract has not been cancelled and the item was never booked for collection.

Cell C must come collect their item and cancel the contract.

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3:42 am EDT

Cell C terrible service

Cell C took my phone more than a month and a half ago for repairs and has not delivered even though it has been out on dispatch for 3 weeks. I am paying for a phone but I don't have one. They don't answer their phones, calls are dropped and when I contacted them via live chat they said they would get back to me but they haven't.

When I do get hold of them they say it will be delivered and it has been dispatched when it hasn't. They told me it was on priority delivery 3 weeks ago. One of the consultants laughed at me when I asked her why her colleague had previously told me it had been dispatched when it hadn't. I had to give them a new delivery address as they did not deliver the phone when promised. Eventually they did deliver the phone but to the wrong address and now I can't get hold of anyone so I don't know what has happened to my phone or where it is.
I am currently on hold for the last 20 minutes. Nobody is picking up the phone. How am I to find out where my phone is and when I am going to get it?
I no longer want to deal with Cell - C. I would like to be removed from my contract with them.

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2:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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Cell C atrocious customer service

After glocell bought over my Cell C contract from altech autopage it has been hell.
Firslty they double billed me for the first month and when i queried it their response was " it is data charges and that it is my problem" after a massive argument and heated battle i was fairly fed up.

I then opted to buy/ Settle my account i sent through the request on the 2nd of may and the emails went like this:
2 May 16 - KV
"Good day.
I would like to terminate my contract. Please send me a settlement figure and your banking details on order for me to cancel. Attached is my ID document as per requested."

3 May 16 - GC
"Dear Kaos Valentine
Thank you for contacting Glocell customer support
Kindly be advised that i have escalated your request for a settlement amount and you will be contacted shortly with a settlement figure as well as our banking details.
Regards,
Romaine Dalliah
Customer Support Consultant
t: 084 1234
www.glocell.co.za"

3 May 16 - KV
"Thank upu romaine"

3 May 16 - GC
"Dear Kaos Valentine
Thank you for your response
Please note we close of tickets and can be reopened at any time.
As soon as we receive your settlement amount, you will be contacted and ticket will be reopened.
Regards, "

3 May 16 - KV
"Thank you. When can i expect the settlement? "

3 May 16 - GC
"Thank you for your response
Kindly be advised that we should receive feedback within the next 24 to 48 hours."

THIS IS WHERE THINGS STARTED GOING PEAR SHAPE
From ten i have made 3 phone calls where ive held in excess of 4 hours of total on each time.
first time the line dropped
2nd time someone answered spoke in the background and then dropped the line
3rd time i just couldn't hold any longer as ive been on hold for 2 hours+

5 May 16 - KV
Good day, its been 2 days since we last spoke. I still fo not have a settlement on my account. It would appear that glocell is trying to force me into staying in this contract. I work for a car dealership and i pull settlements for motor vehicles on a daily basis. it takes me 10- 20 minutes to get a settlement figure on a CAR. If i do not have a settlement figure before the end of the day. Glocell will terminate my contract effective immediately at no cost to myself or i will esculate this further. Its month 1 with glocell and already i have more red flags popping up than ive ever had with any cellphone account. According to my calculations my settlement is R3600.00 as i believe my contract ends may 2017.
That would be for my handset of R300.00 p month.
You cannot expect me to pay the remainder of the smart chat 3gig or itemised billing as i will be paying for a service i will not recieve.
Please advise urgently."

5 May 16 - GC
"Dear Kaos Valentine
Thank you for contacting Glocell customer support
We have not received feedback from the relevant department.
I have escalated your request again.
I do apologise for the inconvenience"

6 May 16 - KV
Hello,
This is really becoming frustrating.
Will i get my settlement amount today or not?

AGAIN MORE UNANSWERED CALLS
HERE I ADVISED THEM THAT I WILL BE CANCELING MY DEBIT ORDER

9 May 16 - KV
Good day,
Please note that i will be canceling my debit order with my bank for glocell.
I requested my settlement figure last week Tuesday already. It was stated that it will take 24-48 hours to draw the settlement. Yet almost a week later and after numerous emails you have chosen to ignore my reque at and this are forcing me to stay in contract with glocell. I feel that i am being cheated out of money and my billings dont add up.
I will be settling my account at the end of the month the 25th May 2016. This will include the usage for may aswell as the handheld fees @ R300pm till the end of my contract. (May 2017) I will make my own calculations as glocell appears to be incompetent in basic math. I expect my number to be ported to a prepaid package immediately.
Thank you

9 May 16 - KV - Short Period later
To whom it may concern.
Herewoth i formally i form you that i have stopped my debit order from glocell. I will be settling my account at the end of the month 25th May 2016.
That would include the following
12 months of Handset fee @ R300.00
And the current usage of R990.84
A total of R4590.84 will be paid over to glocell and expect to be migrated to prepaid.
I will not pay a single cent more than that. I've had enough of your terrible service and lack of support. Please forward me your banking details today still so that i may make the needed arrangments.
Regards

12 May 16 - KV
Good day,
Judging by your silence i assume we have a formal agreement regarding by contract buy out. Im terribly disappointed that this is the manner you as a new company treat your customers. Due to this service o have recieved i will never going forward even consider a cellphone contract again.
So without further issues. I will like my cell to be ported to pre paid before the end of the month as i will be settling come month end as mentioned in my previous email.

HERE I FINALLY GOT HOLD OF SOMEONE

17 May 16 - KV
Good day
As per our last conversation @14:45 17 may 16.
As confirmed to me my settlement is R4790.00
Your call centre consultant jas confirmed that she will send me the banking details where i can settle/buy out my contract and also the Terminatio. Letter. I'm yet to recieve that if someone can kindly assist my with that i will kindly appreciate it. Also as mentioned to her i will not have a 30 cool down period as i have sent this request through on the 2 May 16.
Kindly advise

18 May 16 - GC
Dear Kaos Valentine
Thank you for contacting Glocell customer support
Please see attached termination form.
Once completed, send along with an ID copy of the account holder.
Once settlement amount has been paid, please send through proof of payment with documents.

18 May 16 - KV
Please see attached my termination letter

18 May 16 - KV - Again to make sure they got it
Please see attached my cancellation letter. My ID copy was attached to the first email I sent you and you SHOULD have it on file. Once again I have not received your banking details.

19 May 16 - KV
Dear Kaos Valentine
Thank you for your response
Please see attached banking details.
Once paid, please send proof of payment so we can proceed with termination.

19 may 16 - KV
Thank you. I have received banking details and will be settling my account on the 26 May 2016

19 may 16 - GC
Dear Kaos Valentine
Thank you for your response
We will await your response.

25may 16 - KV *INFORMED THEM THAT I WILL BE SETTLING"
Kindly note that I will be paying the settlement for my account shortly.
The total amount would be R5341.73
Consisting of and calculated as
12 remaining installments @ R300ea - R3600
Monthly usage for may @ R1741.73

25 May 16
Good day
Kindly see attached my termination payment along with proof of current usage. I will not be making any other phone calls from this number as to not accumulate any additional charges. I know full and we'll that I still have data coverage left. Please confirm with me that my phone will be ported to prepaid effective immediately.
I will not stand liable for any charges after the end of today's (25 May 16) working day. As I it was glocell that has been dragging this out since the 2 of May when my first email was sent.
Kindest Regards
*Along i sent a screenshot of the current biilling amount as to not confuse them"

25 may 16 - KV - Late afternoon
Please confirm that you have received the payment and that my account is being Ported to prepaid. I promise you that I will not pay a single cent in this account more than I already have

27 may 16 - KV
Hello?
I've not heard anything from glocell and I can't get through to a consultant. Has my money been received or have I been conned out of R5700+? *Yes i made an error there*

*VARIOUS ATTEMPTED PHONECALLS UNANSWERED*

30 May 16
Good day.
This is the 4th email I have sent. Not one single glocell employee has the decency to reply to anyone of my mails. Your service and response is absolutely appalling! If glocell as a company sees their first birthday I will be very surprised.
I trust that my contract with you people have now been cancelled. Also note that I will not give you a single cent more than I have. You're lack of communication and respect to me is as a client is atrocious. Again I say duev to the before mentioned I WILL NOT PAY YOU A SINGLE CENT MORE THAN I ALREADY HAVE. Common courtesy will be to atleast inform me that you have recieved my payment. Yet almost a week later not one single word from you. Trust me that these emails will be seen on every social media platform and the papers.

1 June 16 - KV
Good day

I'm absolutely fed up with you.
Herewith I formally inform you that I will not pay you a single cent at the end of this month. You have chosen to ignore my emails and getting through telephonically is near impossible as I cannot waste 2 hours just to POSSIBLY speak to a consultant. Which for your information does not happen either. If Glocell or any entity of glocell decides to book me for this month I will drag you to court. Your incompetence and lack of communication is pathetic.
It does not take half of this effort to settle a CAR with a bank. In fed up with you people. And if you should debit my account I will report you for fraud and theft.
I expect a reply or a phone call today!

12 June and i HAVE STILL NOT HEARD FORM GLOCELL
BELOW THE LAST EMAIL

Good Morning,

I notice that you have recieved my payment as i got a bill from glocell and the payment reflects on my statement,
I have not heard from glocell since 19 May 2016.
This to me is completely unacceptable from a customer service perspective.
I gave the notice that i would like to terminate my contract on the 2nd of may.
And thus you have chosen to willingly drag this out and try and force me to stay in contract with you.
To my knowledge this is illegal and a breach of my consumer rights.

I myself have a business that i am establishing and from a business perspective to me this is absolute sacrilege.
How dare you treat anyone that PAYS YOU in this manner.
I've asked nicely, and I've been rude, Neither one of these two ways of communication with Glocell has gotten me a Response.
I expect that this email will also be going ignored.
Once again i say that i absolutely will not pay a single cent over to glocell at the end of this month,
And if you dare debit my account i will take the entire company to court.
And if you think for a second that you are almighty i do have the Imperial Legal team on my side as i am a employee of Imperial as well.
It is due to your negligence, poor customer service and incompetence that i have been struggling this long to get out of my cellphone contract.
Also i am going to the newspapers with your atrocity of what you call a company,
I trust that my cellphone number will be ported to prepaid in due time.
Until then you will carry the costs of my Phone calls and any other data that occurs as i cannot purchase data seeing as my number is not on prepaid
Regard

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Phila12
, ZA
Apr 05, 2017 3:42 am EDT

Glocell stores will continue closing, one by one until they are COMPLETELY FINISHED.

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8:23 am EDT
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Cell C poor service

I handed my Hisense cellphone which I have on contract in at cell C Cape Gate on 2016-05-29.Seeing that my phone which I got November 2015 was not working. They were suppose to send it away for repairs. My phone apparently was never linked to my contract. 3 Weeks later my phone is still not send away for repairs and is still at Cell C Cape Gate. I need advise what to do. At this stage I with my husband and children have 4 contracts at cell C, but with this tipe of after care service we do not think we will renew our contracts at Cell C again. we will rather try another company and also advise our friend about the poor service receiving, I spoke to Linda the Manager.I only get promises and they will phone me back.But all empty promises

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7:19 am EDT

Cell C airtime bought via internet banking but never received it

I bought airtime via Internet banking on 19th May 2016, to date I have never received any feedback about the situation. I sent the proof via email three times but still no one has given me a call. I called customer care on various occasions but they were very unprofessional. I am still waiting to be contacted by a supervisor but still waiting. Their services are very poor and unprofessional. I am leaving for overseas on Tuesday but still they don't care to sort this problem out. They gave me a reference number but it serves no purpose because they keep asking you to explain your problem. I am totally disgusted by the service I have received from cell c

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11:02 am EDT
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Cell C non existing customer care

On 22 March I applied for 5g WiFi router R99 deal from Cell C direct but was declined. Could not give me reason. I obtained my credit report which was 100% clean. I advised the agent about this and she advised to process the order and wait and see what happens, to which I agreed. Despite being told that this deal was only available at Cell C Direct I went to Cell C Eastgate asked about the product, applied, got approved signed up got the device and got activated, no problem! I contacted Cell C Direct and was told that I was "Provisionally approved". Reason for decline bad payer at Cell C years ago but cant give me any details, all payment are on debit orders so how could I not have paid? Anyway I told the agent to don't bother anymore and cancel the order as I had got the devise from Eastgate Cell C.
On 7 April I get sms and email to say my order has been approved!
On 15 April I get sms advising of delay in delivery due to lack of stock!
I contacted Cell C that the order was supposed to be cancelled. Big fight lots of arguing agent could not remember etc.
29 April get sms and email advising delivery of device. Contacted Cell C to advise that order was cancelled and I did not accept device from courier. Next day get sms to advise me 'we will try again to deliver"!
On 8 April I send a long email explaining the whole saga .
Sometime during the week of 23 to 27 May I get disconnected.
NOBODY at Cell C contacted me, could give me a reason why. I have on phone from Monday 30 May until Friday 3 June to try and get reconnected.
I discovered the following once you speak to an agent you cannot speak to the same one again: Calls to Cell C cannot be transferred internally. They can only communicate via Email. If a staff member does not respond to an email you are stuck, nowhere to go. Reasons for disconnecting ranged from "over the limit" "accidentally wrong number" "they were told" " I had asked for it" etc etc
I was advised on 2 June to go buy a new sim card BUT NOT TO RICA it. When I advised that it was not possible I was told I'm talking nonsense "they have never had a complaint about that from anyone" I tried to buy one from Jet, Pep Stores and 2 Pick & Pay stores ( mentioned by the agent) with no luck: They will not sell you a sim card without RICA and that Cell C was aware of that.
Contacted Cell C again and eventually was offered a sim card that they would deliver to me.
Then I get a call from an agent at 2 o'clock June 3 who "wants to assist me with my request to cancel a contract because I did not get the devise"!
He could not tell me where or who the query came from only that it was a "right now" (?) type of query. He old me that the query came from me and that I had escalated it to him! I eventually dragged the date the query was lodged out of him " 30 APRIL 2016" 57 days AFTER I sent my email.
Email was sent 7 April
On 8 April I get an email stating they cant help because I did not give them a number/ID or account number. I attached the "New Activation" document with all my details on again with my reply.
On 9 April get response that someone will contact me within 2 business days, which did not happen once again!
On 29 April I again replied that nobody has contacted me yet.
Nowhere in my email or any voice call did I ever ask them to cancel a contract because I did not get a device!
Today I finally got my sim card and despite advising that I wont be home before 4o'clock the agent phoned me at 3H30 and when I tried to phone her back at 4 was advised she was on lunch! I left an urgent message but got no response. After 5 o' clock there are no team leaders or managers present at Cell C! I just hope I dont get disconnected again in a couple of weeks because of this!

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7:59 am EDT
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Cell C service

A network that has pathetic, rude, unfriendly call centre consultants. I'm starting to wonder if Cellc really trains their staff, Geez. I want a superior to follow up on following reference numbers, Consultant name Mvelo who refused to give me reference number who was the rudest of them all, Mr sue Albrey, Team leader Rozanne Banker, Lungelo reference number [protected]. Sinking service received in one day.

I have been trying to get help with a simca rd that is suspended, no one can help, transferred from pillar to post, rude, rude consults

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3:37 am EDT

Cell C network switch

a) We were not given the reasons for the first decline
b) Then you asked us to all the accounts etc
c) Then we were barred because we owe Vodacom R6000
d) Technically nobody is eligible for this scheme because we are all switching networks which is why we apply for the buyout in the first place and no matter when you do it you owe your service provider money
e) You looked at credit stuff prior to asking our permission

So basically we are stuck between networks and the buy - out deal has been suspended – despite the fact that your TV add still runs the offer.
I know that you looked at credit history without prior permission but all I want to do is get this resolved

You cannot expect me to believe that people get their “gift cards” and run off to Vodacom to pay their contracts. We have been with Vodacom for twenty years and finally had enough when we got a bill for 27k that they then told us to ignore.

Everyone that ever goes for this deal is indebted to their service provider because they use the money to pay off the contract which is exactly what we want to do.

I have been messed about all week. I phoned and got told I could not speak to the md

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maepa
, ZA
Jun 02, 2016 1:36 am EDT
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Cell c please help, your customer service is nonsense.
I made a contract sim swap on the 30th of may 2016 and till today my number is not switched. I need to cancel all my contracts with cell c as your service is making so angry.
The number for sim swap is [protected]. Contact me on [protected].
Mj maepa

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12:21 am EDT
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Cell C doesn't answer phone calls

See order, Sale Reference: SPI006114681, attached.

I am rather disspointed in CellC. You are very quick to phone people to sell your products but you can't respond to requests like this and you cannot answer your phones.

I've been trying to contact the Durban customer care, nr [protected], since yesterday afternoon without any success. They just don't answer this phone which Samantha Samuels phoned me from. I also left voice messages for Samantha to phone me but still nobody called me. I also phoned 084 140, without any success. I don't give up easily on a phone call but to hold on for more than 5 minutes is ridiculous.

I would like to change the phone, P8 Lite (as per the order) to the P8 (colour gold) with a nano sim card.

If I don't get an answer from CellC within an hour from sending this email, I will cancel the order, though I have 7 days to do so, I will do it after an hour from now

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7:06 am EDT
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Cell C the worst customer service ever

I cannot Believe that for an organization as big as yourselves or claim to be...is capable of delivering such poor service.

Last Month I had taken out a new line with Cellc and to my luck the device had a fault as the microphone does not function then within the 7 day OBF period I had booked in the device at Cellc Canal Walk...After more than 14 Days I called in for a follow up and still no information i then went into the store and spoke to the manager there. I was then told that the OBF was successful and I would need to have the device replaced I spoke to him about having to pay pro rate fees for the upgrade the once off activation fee including the month...for no device at all I was not offered a loan phone...no follow ups was made at all. all I was told was that its unfortunate..."the managers" words and today may 12th 1 more week then it will be a full month I still have no contact...i have no phone all I have is the bill I need to cover.

He said that because the device I had taken out was no longer in stock and that an alternative option would be applicable...phone of sAme value or something like that I had still not heard anything from Cellc Canal Walk. By far the worst customer service experience I have had.

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10:12 am EDT
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Cell C Cell C keep on debiting my account although the contract is paid up.

i once had a contract with them for a phone which i was paying R189 per month. In february 2016 i decided to go to cells store at OR tambo international airport to request a settlement amount. After paying the settlement amount i requested cellc to cancel the contract and to block the number which is [protected]. I also requested a paid up letter and i was told that i must requested it after 5 days. I did request it and i was told that they only send smses to confirm cancellation. I received the sms but cells still debit my account every month. When i call them they say i must open a case or lodge a complain. Please help my credit status is under threat.

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12:53 pm EDT

Cell C upgrade not notified

Last year August my dongle came to a close. Two years was finally up yet the salesperson just sold it to me way back then. I realised living in a remote part of south Africa that its useless to me. So I called customer service to inform them of the poor reception on dongle and that I couldn't use it..never made any connection at all... and you all know how that story goes an how cell c reacted towards my problem.
Well that was just the beginning...
As this useless 2year dongle contract came to a close last year in august, the contract got automatically upgraded to A iphone6 .
I phoned them after about a month realising my debit orders are way overboard, like 548.00 over!
Went in store and found out I have a Iphone6 account? What?

They said that I should submit a affidavit and copy of ID to cell C.
I did that in beginning of December...2015
Stating on affidavit that its fraud on my account and that I want to be re-immersed for money.
The first time they didn't receive the affidavit?I mean really...
Well Towards Jan I found a T.Nkosi which gave me her personal e-mail to which I could send the 2nd copy of my affidavit and Id copy which I did.

A week went by and I phoned them again asking what is happening because the debit of 548.00 was still going of and I yet have not seen the mysterious iphone.
Finally my case was logged and the affidavit was loaded on the system.
Next debit order went off and I started to get agitated..
I phoned again and this time there was no affidavit on system. How can this be and the case was closed yet nobody told me what the outcome was or what happened to my fraud on my account involving the iphone.
Everytime I phoned there after they said to submit another affidavit.
If I did that that would have been no.3 I submitted in 2months time.

I realised that this was pointless and stopped my debit order.
Cell c jumped and called me not making payments...
well to tell you the truth I have nearly paid 4300.00 to this day...to something I have not seen or used. I asked them if their has been anything on the system of fraud to my account ..to which they replied NO! SO they wiped the eveidence.

I really think that we should stand up against these bullies because they will prob blacklist me soon.
I mean if there are so many of us with similar problems then they SHOULD be stopped.

Switch..Jose said about women?
Why do we let people like this ruin our lives...Life is so short on this planet and we let these monkeys run it for us.
Lets stand up!

Oh btw I did email the T.Nkosi asking her Why se not responding to my e-mails and have this day not heard from her back.

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2:00 am EDT

Cell C cell c oversubscribed network and blacklisting

In May 2014 my service provider was Vodacom. I decided to move my account to Cell C after seeing their claim on TV that their call prices were the cheapest in the country. I retained my cell No and moved my account over to Cell C.
But I was shocked to find that they had over subscribed with new clients all moving their accounts to get cheaper call rates. Unfortunately their net work was unable to handle the load and I found that a lot of the time I couldn't make or receive calls and emails came days late.

I complained to Cell C that I was loosing business and that they were not providing the service to me that was stipulated in the contract I had signed with them.
They would not admit to me that there was a problem with their network and tried to put the blame on setting on the phone.
They promised me that all my needs would be met and that all the problems would be sorted out. I then received my first bill from them and was put into a state off shock ! As the bill was R 10 000 +_ I had never ever received a cell bill even close to that amount in my life ...my Vodacom bill was R 2 000 per month.

To cut a long story short this went on for three months or so. With Cell C promising to fix the the call, data and billing problems.

They never ever admitted their network inadequacies even though it was well documented in the media.

In July I informed the manager at the Menlyn Cell C shop that Cell C was not providing me with the service promised to me by them and that I wanted to cancel the contract and return to Vodacom.

He reluctantly agreed, so I requested my cell number be returned to me ...he obliged and I paid the Cell C account up to that date ...took my cell number and I returned to Vodacom.

Once back with Vodacom all returned to normal...I could make and receive calls data and my bill returned to normal.

But after a month to my dismay I received a bill from Cell C. I informed them that the contract was canceled and that I had taken my cell number and returned to Vodacom.
To cut another long story short they completely disregard anything I said ...even letters from my lawyer were completely ignored. They just continued to send bills and harassed with call centre calls.

They still do not admit that they had a problem with their network !

Last week I found out from my bank that Cell C blacklisted me.

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11:23 am EDT
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Cell C poor service from cell c

Hi my name is modike i bought a phone last year December then get the phone to be insured at the later state,this year feb i was robbed i lost my phone and my money,i was advised to open a case which i did when i call c-surance they tell me they cant replace the phone since the sim was not inside the phone...the date i insured my phone the sim was not in the phone no one told me to put the sim inside the phone no signature that show i agreed to their terms and conditions.i need to know what can i do my business is affected because of all this things

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6:35 am EDT
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Cell C false / incomplete info from sales received to accept an upgrade

In December 2016 a lady from Cell C Call Centre phoned me to inform me that I am due for an upgrade. I had a blackberry with a BIS Service Plan which mean my contract was always below R200pm. She introduced me to the Samsung J5 as they do not offer BIS services on Blackberry anymore. I then told her that before I do that she needs to offer me a deal that I pay more or less the same on my current contract, thus the data plan needs be more than 1gig. She offered me a data plan of 1gig. She neglected to tell me that the data plan is actually a 500meg and the other 500meg is for night surfing only. She also neglected to inform me that my new contract package will only take effect this year June 2016.I received the new phone in December. This means that I use a Phone on my Blackberry package where I cannot make use of the BIS services. If I knew this I would have never got rid of my blackberry. I need to buy Data Bundles all the time and my bill is now more than triple every month. I phoned Cell C about 2 weeks ago to complain and they gave me a case no. [protected] and told me that they will escalate the case to the correct department who will listen to the tape recording and will get back to me in two days. Till now nobody came back to me. I phoned again this morning and spoke to Fiona in the customer care department. She told me that the case is still open and that they are working on it and somebody will phone me back within an hour. Nobody phone be back as promised. I phoned 14h37 and spoke to Sephelele in the customer Care dept and he told me that I must speak to sales. I Phoned again 14H54 and spoke to Tsheiso and he informed me that he cannot not assist as this deal was made from the call centre and he will escalate the case no. He then told me that they will listen to the tape recording and somebody from Cell C will phone me by Friday 29/4/16. In the meantime I pay huge amounts on my contract and I know that this contract will not work for me.

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6:55 am EDT
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Cell C pathetic customer services and mis selling products

*I took out a new contract on the 19.04.2016, the adviser i was speaking to advised me the i will have to pay R250 monthly and i will receive R150 worth of airtime to use how ever i wish to use it .i advised her she must make sure she puts me on a plan where i will not go over my allowances because i don't want to end up paying extra as i cant afford to pay anymore money she said yes after you have finished you 150 allowance you will not be able to go over that .
*2days later i called cell c customer service as i could not make any calls, they advised me i have i am on a open line, reached my limit and went over by R230 but i told the adviser i do not want open line .
*I'm very disgusted with cell as i have been given wrong information, i cant afford to pay 230 extra, i would not recommend it to anyone because clearly i don't care about customers they just want to milk money from our pockets.

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6:24 am EDT

Cell C payment not received, charged for late payment we paid on time

I have a contract with cell C, off which I struggled to port one of my number to cellc, after several visit to their offices I gave up and I lost all the data bundle that I was suppose to be receiving for eight months. I let go of that issue.

Now two three months ago they charged me R370 off which they claim is for late payment which I have no idea instead they debit the account twice per month, for Feb. and March I paid on time infect before time, they also charged me for short payment, . the contract was for R.300.00 per month, I don't know where does the short payment comes from.

They promise to refund me last month, now they are changing the story, they say I now owe them for short payment .

kindly look at this case as it looks like somebody is not doing his/her work on their accounts department and it is coursing me dearly

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10:46 am EDT

Cell C unethical & horrific customer service

Last year November (2015) I had upgraded my cell phone contract with Cell C. Firstly receiving the phone took over a month due to incompetent staff who had cancelled the upgrade which took a further 2 weeks to rectify. Upon finally receiving the handset (Sony Xperia M5) it took a further 2 days just to get a sim-swop complete. Next the airtime and data that I had accumulated had not been carried over in excess of R300.00, and it continues not to be carried over each month as it should be, after 6 months there is still no resolution. To add to the frustration the handset heats up and shuts-off. When I had spoken to the customer care agent to report the problem he (Skhumbuzo Ndhlovu) had stated that they have had many reports of the handset (Sony Xperia M5) having that very same issue, he did admit that it was a know fault on this particular phone yet it is still offered on the contract and the customer is not informed of it.
the handset has now gone in for repairs for the second time and the feedback from Cell C is that they will not replace the handset if Sony does not find a fault. My contract is not with Sony, it is with Cell C. I have requested many times that I switch to a different handset with a different contract. Trying to get any feedback or help from the customer care is impossible, it is like speaking to mindless repetitive recording programmed to only say the same thing. The problem had been reported in January 2016 as I had been on holiday in December. it is now the end of April 2016 and there is still no resolution. I am beyond frustration at this point and not seeming to get any help on the matter from Cell C. I have went further and posted a complaint on Hello Peter which again was just brushed under the carpet and took almost a week to get a response.
I am constantly paying every month for a handset that I am unable to use and cannot get any help from Cell C as to a resolution.
The Handset had went in for repairs the second time and despite being promised it will be prioritized it took almost 3 weeks for me to receive it back with the same fault. the Handset itself comes up with an error that the camera will heat up and switch of while being used.
There is a known and obvious problem with the handset yet I am being forced to continue and pay for a contract that does not serve me.
I believe that my rights as a customer are being immensely violated.
I am beyond the point of frustration with the gross disrespect I as a customer am receiving. Attached are emails I have sent to Skhumbuzo Ndhlovu as well as the messages I have been sending to the Cell C Facebook page.

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4:27 am EDT
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Cell C billing on non existent service

I requested closure of my Autopage account in Feb 2016, a few months after the end of contract term. As per 30 day requirement the contract was only cancelled on 27 March 2016 and number converted to prepaid since then. Auto page was paid in full till date of termination. We have been using the phone on prepaid since then. In April 12 2016, Glocell (who have taken over the autopage contract customers) billed me R157.26 for the month of April contract that hence does not exist. I called them a few times, sent them emails but got no response or feedback to rectify the situation or even an apology from them. I am now left with the only option of taking legal action against them for such a simple issue, which they refuse to fix.

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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