Cell C
reviews and complaints

I saw the advert for Cell C Pinnacle 250 contract on Tv that had the following info:
Samsung S7 phone
Samsung J2 phone
500 sms extra
500 minutes extra
1gig data extra
R3000 cash(for new contracts only)
Firstly I contacted 5 stores, none had stock for 2 weeks either s7 or j2. I eventually phoned in to get the deal, but said there is no 1gig data included. I still took the deal but checked again with the stores and they all said the data must be included.
I have been trying to get the data as advertised but no one can assist me.

I received incoming calls the morning of 18th November but when my phone didn't ring for the remainder of the day, i called through to the customer care line and was told to dial a number which would open the line. Clearly this didn't work and after being sent from pillar to post and one agent have less interest in assisting than the next, and my incoming calls still don't work, i have now decided to lodge a complaint as the last agent said that i need to get a new sim in store. This is not the first this has happened to me but i can assure it will be the last as Cell C has now lost to contracts amounting to R900 a month which i guess for a large company is a drop in the ocean but if all the customers think that way, it will start to cause problems for Cell C. My mobile number is [protected]. I will be visiting a store tomorrow and will be closing both the contracts due to absolutely shocking service received from Cell C.

Brand new Sony M5 overheating problems, gets replaced with someones second hand unit. it too overheating and now screen hanging after a few months of being used. try calling the support centre waited on the line for over 20 minutes still not one human being to talk to...sent several emails to [protected]@glocell.co.za and as expected not one email or call back yet. the call me back feature also non existant. I HAVE A CONTRACT THAT COSTS ME DEARLY EVERY MONTH, I WANT A WORKING HAND SET...IS THAT TOO MUCH TO ASK FOR. SOMEONE ANYONE CALL ME SOMETIME THIS CENTURY...

I have a contract with cell c, in aug 2016 I was due for an upgrade so I selected a sony m5. The first one was delivered on the 11 of aug imei number [protected] I had to return it back to cell c because it kept on rebooting itself, refusing to switch on. They replaced the phone with another m5 serial number [protected] and I experienced the same problem. Rebooting itself, stuck on the welcoming screen and sometimes not switching on until I put it on charger even if the battery is still on 90% and takes more than 5 hours for the battery to be fully charged. I phoned cell c again complaining about the phone and they said that they have been receiving many compalints on m5 may be there is a problem with the batch. I needed a phone and a sony since I thought its a good quality phone then they recommended a c4. I received the c4 on the 2 sept 2016 imei359099066234385 it was not even 2 months before I experience the same problem as the previous phones. I am very concerned about the quality of the phones.in aug I spent something like 3 weeks without a phone because I had to send them to cell c for repairs and wait for their response, the time I spent on the phone following up. The airtime I lost cause whenever I am receiving a phone I have to download applications and update the software etc. I was even forced to purchase another phone to receive calls and smses for the time being. I booked in the 3rd replacement on the 30 oct 2016 and I just received it today, still it has not been fixed. I phoned the customer service they tell me to send it back to the same repairs department that approved quality check 2 time within the past week. I am expected to continue paying for this kind of service faulty phones. I need them to replace this phone cause its clear there is a problem with all the sony phones that I am receiving. Spent 5 weeks in less than 3 months without a phone:- (.

Glo Cell is the worst company I have ever dealt with. They can't do simple tasks like change your contract to a prepaid and keep your number. Instead they will do a sim swap and give your number to another one of their customers. It took me 3 days of begging for them to fix their error. There was no care, no assuming responsibility no sense of urgency. Not a week goes by and I'm being called at work by friends and family saying there is something wrong with my cell. When they call it, it says it doesn't exist!
I call Glo Cell to find out what's the problem only to find out they did not move me to a prepaid. They just disconnected me from the network. My number never to be mine again! I have had that number for ever! Like 10 years!
Non the less I'm back on their case. To no avail! A week trying, hours waiting on the land line and still no help.
I am so sick of Glo Cell. They will never make it if they don't address their shoddy service. Deeply upset about all this. I have never had such a hard time trying to do such a simple task!

...as Im typing this, im on the line with Welcome, who asked me to hold for his team leader Siphiwe. I am now holding or on the line for 28 minutes and still counting.
I am glad I with vodacom because this right here is utter nonsense, if he cant assist me, why not tell me instead of make me hold on the line for 30 minutes now.
I do not want anything to do with CELL C ever again, the sooner you come collect your WIFI ROUTER the moore peaceful my life will get- as it was before CELL C, I've been on coulntless calls with cell c agents for the past 2 - 3 weeks since I received the device I do not want.
Can someone get back to me - case / reference number: CCD66706

This is pathetic.

hi
i was soled and incorrect contract in the first place info was not mentioned but i was paying for the services. now my issue has been taking forever to be resolved and people are not assisting me and calling me back. i was aware that it was an open line and initially set a limit of r50 and all of a sudden the limit is r100 i was advised i can migrate it but no one told me about charges and now im getting told that i must either pay for the additional 50rand on the open line that was loaded without my authorisation in the first place and now i get told i must either pay for that additional r50 or i must pay for the migration fees wich i feel its not fair cause on the sales call i emphasised i dont wana pay additional costs cause i know what happens when you take out cellphone contracts then all the facts and charges are not presented to you properly and then u find u paying additional money all the time i only wanted to pay that 119 rand for the contract with the r100 airtime monthly. i feel this is not faire and i am going to post it all over on social media with all the peoples names i spoke to because i am a customer and i know what customer service is and i did not get that i thaught the matter has been resolved and now celc wants to either make me pay for the migration fees or they want me to pay the unauthorised extra on the open line limit. the same query im submiting here and i will be submitting to the credit ombudsman as well

I have received a cell c contract phone 2 months ago [protected] that is my contact number and the phone is not working I have tried several times to contact cell c they keep telling me that the phone will be collected and I have been sent from pillar to post and I am using my cell phone airtime and that is costly and when ever I call cell c customer line that is what they tell me and up to now they haven't and yet my account has now been debited twice and I have not even used all I need is cell c to send their people to collect the phone and cancel that contract and refund me my money urgently

My complaint relates to a cell c linked and listed number I have received e which is being sent to the public with the following message: -
"omo washing powder has rewarded you with r295, 000 from omo. with code no (anp99) contact [protected] for claim.

The person/entity utilising [protected] via +[protected] is falsely claiming to be representing omo, which is a contravention of fica regulations and this number must be terminated. it is a scam attempting to mislead gullible people and derive personal details with intention to defraud. the number is not representative of "omo" or the unilever group, which owns the omo brand, nor do they do business with the public in this manner.
I trust you will advise me of what action you have taken and I will also be notifying the unilever group.

Kind regards
S manjoo
[protected]@gmail.com

I wanted to go with another Cell phone Service Provider, for the better deals, but before my contract ended (September)

A Retention officer (Phumla) called, and after several calls (4) we made a deal.
Reluctant I decided to go with Cell C, on the promise that the first 3 month's the subscription on both my handset's will be free.

August I received the Handsets and my new contract would Start in September.

It was on the 10 October i received my Invoice - and noticed that they did not keep the promise
as I was billed Pro Rata for September and the Full month for October on Both my lines = R1688.

I reported the mattered immediately 10.10.2016 (Ref [protected]) and was advised that it will take 2 day's to rectify.

On the 15th of October, After several call's & written Correspondence I still got no where.
Every agent and Manager Promise to Escalate the matter - and that Cell C will call me with feedback.
CELL C NEVER CALLED BACK.

On the 25th of October, 3 weeks down the line I insisted to speak to another Manager as my issue was still unresolved!
* No one seams to be able to find the call recordings for the Upgrade Agent (Phumla) that promised me the 3 month's Free Subscription
* No one seems to feels it necessary to listen to the Recordings - Even after 3 Weeks and plenty of Escalations.
* And the billing department has still not amended my invoice.

On the 31 October I had to call Cell C again, and the line Manager
(Xoliswa Bhutulezi)had the displeasure to deal with me.
*I was promised again that it will be escalated to (Dhana Phala- Phumla Manager) and that the voice Recordings will be listen too.
And that She will be giving me Feedback by the 1 November 10am.

For once I did Receive a call,
But only to be told again, it has been escalated and they will have to listen to the voice Recordings.

Lucky for me I pay my Invoice Via EFT.
Thus Cell C have not been able to Rob me of the R 1689.00 as due om my invoice. It is not what I budgeted for, and I don't have that kind of funds available, As I was convinced it wont cost me a thing (accept for Data bundles and call line off coarse)

Due to the lack of interest, service, dedication and professionalism,
I now have the displeasure to sit with Suspended Cell phone line, of which i probable have to Pay a re-connection Fee, when Ever Cell C find it necessary to keep to the promises of listening to there agent - promising me free subscription when I upgraded...
* I was advice that i should pay the invoice as is.. and that maybe Cell C can "reimburse" me with Data, of another few month's Free service. But How can I trust ANYTHING Cell C Promises?!

Today the 5 November, I had to call Cell C again, as I am Still waiting Feed Back, And the manager (Sipho) advised that by Monday i might be lucky enough to receive some feedback, as the Upgrades Department is closed over Weekends.

THIS IS UNACCEPTABLE AND DISCUSSTING!
Almost a month Later, After several Complaints and I am still no where.
THIS IS WHY I DID NOT WANT TO STAY WITH CELL C IN THE 1ST PLACE!

I Believe this is Breach of Contact!
But I cant get any one to give me legal advice. And I am told, that should I want to cancel my contract, I am in Breach?!

I feel like I Can't believe a Word from Cell C!
I Regret the moment i sported Cell C!

It Seems that they are trained lairs and Cheats, with Absolutely No Customer Service!

Oh and I just Recieved my November Invoice -
The October issue has not been rectified.
And once again I am billed For Epic Post Paid R200!
And Also For C Surance for A Bogus activation!

My service got cut off on the morning of the 10th of October and I'm still without network coverage. It is not a payment issue; my debits have gone off. No signal whatsoever.
Glocell do no answer emails, the help line doesn't work and the direct line to their offices goes unanswered.
I'm about to stop all payments from my side and I dare them to take me to court!

To whom it may concern

I am extremely frustrated with your service - I requested a copy of my mums cellphones contract on tuesday after several phone calls to your customer service number I eventually got through, spoke to a gentlemen that needed verification which we could only get from my mum which I then asked him to call her and get that

I called back after a few minutes - that too was really hard as I kept getting asked to leave a message etc - I eventually spoke to mpho who said to me that he would snd through the contract on tuesday - its friday and I sill havent recieved it - I got sent a termination of contract document?!

This phone samsung galaxy s6- has been utilised by me since day 1 of the contract - my mum uses the line [protected] but the phone was used by me on [protected]

The device was stolen and now I require proof that the phone is on contract for my insurance to assist me

Please may I get assistance with this - im desperate

Upon phoning Cell C Carnival Mall today 04 November 2016 @ 11:00 to inquire whether the Iphone 7 32gb is in stock the employee by the name of Vuini puts me on hold, then cuts me off and he does not understand my query.

I found him to be rude and abrupt, even saying to me he needs to go and help the other customers in the store which explains putting me on hold and cutting me off.

I also found him not understanding me, I will ask him since when has the Iphone 32gb not been in stock and he just kept saying nothing is in reserve. Eventually he answered me ' I don't know'.

I cannot deal this frustration every time I want to inquire if the IPHONE 7 32gb is in stock at their store!

I have been trying to cancel my contract with them since April 2016. I have sent in several Application forms to various agents and team leaders.

Each time I call in a get a new team agent saying that he cannot find my application and that I need to send him one. I have done this several times now. Every month for the past 7 months and yet they aren't cancelling my contract which expired in April and to top it all off they charged me for my hand set and other things after the contract ended so I ended up paying money that I shouldn't have paid.

They finally stopped charging me for my handset however, I am yet to receive a re-found on my account for the months they charged me, however, they are still charging me for a service I don't even use anymore, and wont release my number so that I can port it to another network.

It is soooooo Fing frustration

This is by far the worst cellular communications provider ever.

Avoid at all costs!

I went into Norwood Cell C and Kagiso advised that I could take out a new contract. He did NOT tell me that my contract was only renewable on 23 December and therefore, I have not received promised benefits. I would NOT have taken this contract out !> I was sold all the benefits of a Huawei P8 and was assured that this phone would perform all the functions of my Samsung. Our IT Manager tried to load office e mail onto my phone - he was not able to do this. I went back to the store and Kagiso(consultant) and Freedom (Store Manager ) tried to load it and prise the phone open, causing very slight damage to the phone. They were unable to load e mail. I then went back to the store AGAIN to insist that they cancel this contract and I would take a new contract on 23 December 2016. Freedom would not do this. I told him I would consult a lawyer and he said "You will never win"> I was sold a product that is totally unsuitable and furthermore, would NEVER have taken out another contract until mine expired. BAD SERVICE, BAD ADVICE AND UNSUITABLE PRODUCT !

I relocated to Germany over a year ago. I still had 1 sim card that i hadnt cancelled. I applied for cancellation in June 2016. Glocell sent me the forms and the outstanding amount for cancelling before contract is over.

I completed these. They confirmed receipt and confirmed cancellation.

Now deductions are continuing. I emailed them regarding this on 4 October and they apologised and said it will be resolved and credits will be passed. Yet again last night they deducted money from my account.

I have now sent various emails in this regard. I have even called on various occassions and am based in Germany so holding for many minutes at a time just to be disconnected before I can speak to a consultant. Costing me many Euros.

My ID: [protected]
Marena Stewart
Account: AP-0060279

I sent all supporting documents and received confirmation from customer services via email as well.

I expect the refund of my money for any deductions after 26 June in the next 14 days or I will open a fraud case against Glocell. They are deducting money from my account without authorisation.

you can contact me on +[protected] or +[protected] or stewart.[protected]@gmail.com

Regards,

Marena Stewart

Trying to cancel my Cell C contract and moving to prepaid. There is just no way to speak to anybody in connection with this. Phoning one number then they can not help you and give you another number to phone. Well needless to say at the end of the day you have a list of numbers that do not
work and a list of people that could not or would not assist you.

My name is sharmaine my mum was issued a contract by cell c then her shop got burnt and she could not pay anymore cause she is unemployed there's no other income I called cell c to cancel the contract the said they cannot we have to settle the account for whatever remaining balance it is, I made two payments so far but from where can we get the money to pay being unemployed, now they sent a letter of demand warning to blacklist and proceed with legal actions against my my mum and since then her health has deteriorated and she's gone semi blind I have no idea what to do how to pay please some one advise me thank you

Cell C has charged me over R11 000.00 for roaming services whilst on a 1 week road trip in Namibia. I used my phone twice. I have a limit on my account of R2500.00. If I reach that limit Cell C was meant to have disabled the account. They have now indicated that limits don't apply to international roaming. If I had know I could be charged in excess of R10 000.00 for a single day I would NEVER have activated roaming. It has been 3 weeks since I logged a complaint and Cell C have failed to resolve the issue. The person with whom I was dealing is now on leave and my case has not been assigned to anyone else. This is the latest in a long line of very bad customer service experiences involving Cell C. I have supported Cell C for over 10 years but I would not recommend Cell C to anyone anymore.

Morning my name is Jane I went to cell c Savannah mall to apply for a cell phone contract, it was declined. I asked why was it declined to my surprise I was told that it's declined because my pay slip does not reflect UIF. So my question was does cell c deduct money from UIF or bank account. I was told that they only want customers with UIF contributions on the salary slip and that I earn too much. My question is what should one have to qualify for a cell contract?