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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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K
4:09 pm EDT

Cell C poor services, over billing, unsuccessful switches, lies...

Since GloCell took over from Altech Autopage all I had was complaints that are never resolved.
1. I wanted to change my banking details (from FNB to Capitec) I went to Capitec and asked them to switch all my debit orders, all were successful except GLOCELL, I went to their shop and they said they can't assist me I have to go to their Head office, the last week of May I went to their offices in Midrand they said I was switched, the debit order may still go from FNB because it was late already but from June it will be from Capitec. Even now my debit order still comes from FNB.
2. That same day, the lady who was helping me advised me to "cap" my Minutes/SMSs/Data (if ever I exceed what was allocated to me '100 minutes, 100 SMSses and 1GB of Data' I will not go beyond the R100 that I've chosen) for safety reasons and I did that.
3. This morning I get a message from FNB saying GloCell debited R915.23 (My package is R110p/m), I went back to their offices in Midrand to understand all this coz I expected them to debit not anything more than R300, and they say my "cap" was unsuccessful (No 1 told me about that) and even if it was it is not guaranteed. And every time I checked my balance there was never a time my current usage was over R200 and when I ask why she said that "current usage" is not accurate (I wonder why coz all these 2 years of my contract it was accurate).
I'm enough with with GloCell.

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Eugene-Joshua Mouton
, US
Sep 02, 2016 11:29 am EDT

I am one of the unfortunate souls who was ported from Autopage to Cell C. The service we received from Autopage was terrible, but the service we get from Glocell is 100 times worse. I have read a lot of complaints on here about people being overcharged and I am one of them. This company engages in unethical behaviour and I am really very unhappy about that. As customers of the various cell phone companies who are at their mercies and they just do not care, because we are just numbers to them and so what if they lose us a customer, between them they have an absolute cartel and monopoly.

My problem is as follows: 2 months ago I requested them to load an additional recurring data bundle, because I noticed that I have been spending a lot of money on out of bundle rates. In my cell phone contract I have the CellC SmartChat 2GB and the recurring bundle which they supposedly loaded, is the 3GB Smartdata Recurring Bundle.

However, they were very sneaky and never loaded this bundle. Last month I thought the bundle was loaded and at the end of the month I got a bill for R4000 of data used in out of bundle rates and they still had the audacity to charge me for the new bundle which was never active in the first place.

Today I dialed *100# on my phone and that is how I noticed that the additional 3GB bundle is not active and it all made sense to me, it was not active last month either and probably not active the month before either.

I phoned their call centre, but during the attempt the call was dropped probably about 7 times! You phone and wait for 10-15 minutes and more and then your call is dropped, so I just gave up.

I never asked for my contract to go to Glocell, I would have preferred for it to have gone straight to Cell C, for what that is worth, because let me tell you, dealing with the middle man is not very helpful at all.

I would like to be refunded by Glocell, but I know they will just hide behind all kinds of legalise to cover themselves. They misled me by confirming that this bundle was active when clearly it was not. I have attached a screenshot to prove this.

That is why I am saying that Glocell is engaging in unethical behaviour. I, for one am sick and tired of being exploited by cell phone companies in this country. My bill was R6000! R6000!

I am most definitely not renewing my contract when this comes to an end in December of 2016 and will explore my avenues of getting out of it sooner if possible. I know they won't care about losing me, as I am just a number to them, but if they would even bother to check they would have noticed I spent an average of R2000 to R4000 per month. However, I for one am sick and tired of being exploited like this.

Cell phone companies deliberately make it difficult for us to manage our data spending. They also make it very difficult, if not impossible to add a spending cap and then they engage in behaviour like this: supposedly adding recurring bundles, but never doing so.

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J
3:42 am EDT
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Cell C how do you get these networks to take you seriously?

No Response - Not surprised

So to date I have not heard anything back from Cell C, my device was blacklisted by vodacom clearly in error. I advised Cell C that I will not provide any personal details to Vodacom for them to reverse their error. I have never been a client of vodacom. Cell C has made not attempt to assist to rectify this by getting into contact with Vodacom to reverse the blacklisting from the device. Cell C is refusing to return my device to me while the device is blacklisted. This is theft? I am paying Cell C on a monthly basis for the device that I do not have. Cell C should contact Vodacom check the number that the device was blacklisted under take note that the number is not on my name. I have never reported the device as lost or stolen. I was advised by Cell C the device was blacklisted due to bad debt with Vodacom? I don't know how this is possible since I have never been a client of vodacom. I am not signing or providing personal details to vodacom. Cell C is my service provide and should have this issue resolved. I have threatened to open a case of theft and report this incident to ICASA, clearly this is no threat to Cell C. I have asked Nelly from Cell C to escalate this issue to Management and request for them to get into contact with me, she has not bothered. I have advised that I dont see any reason to provide vodacom with my personal details when I am not a vodacom customer? I will not provide my details. I DID NOT REQUEST A BLACKLISTING and I EXPECT Cell C to sort this out. I want my device bac****! It irritates me that I must run after Cell C begging them to assist me with getting this issue sorted out. I dont know how Cell C even allowed this to happen. I dont know why the repairs department did not advise on the blacklisting in June already when I sent the device in for repairs? The manager from the repairs department was suppose to call me back according to Lerato, this never happened so I take it that there is no manager in the repairs department? This is beyond FRUSTRATING. I have had enough. Please let me know how Mr. Jose dos Santos will feel having a case of theft opened against him as the CEO of Cell C. I would not know who else to open the case against, since he is the CEO of Cell C he should be held accountable for any wrong doing in the business. I want my device back and working by Friday, this time I am not going to just threaten and this is the third time that I am putting it in writing that I will open a case of theft against Cell C.

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E
12:20 am EDT
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Cell C pathetic service & lies

I was ported from Autopage from Glocell. On 20/06/2016 I received a call from Lynn at Glocell offering me an upgrade on my current package. I normally upgrade from the 6th of July every year and decided to get the upgrade offered to me by Glocell. Lynn did the upgrade for a LG G4 Stylus on a Smart Chat 1 Gig Top Up for R259.00 p/month. When she checked on the system, there were no stock on the phone but assured me that I can go to the nearest Glocell Store to get the phone there. The upgrade is loaded on the system and there won’t be any problems. I decided om 23/06/2016 to phone Glocell Town Square in Weltevreden Park to find out whether they do have stock as I do not want to drive there and there is no stock on the phone. I was told by the store that they do not have stock. I then called Glocell directly and was told that they will have stock the Monday 27/06/2016. I phoned the Monday, spoke to Kulilelo / Kululeko and was told that they have not received the stock but they will have stock by the next week. I phoned again the next week, no stock, the same happened the week thereafter. Everytime I phone I was told that they will have stock within the next week.
On 27/07/2016 I phoned again and spoke to Caron at Customer Services because no one in the Upgrade Department can help me, they keep on transferring me to Customer Services. I spent 35 minutes on the phone while Caron searched for a LG G4 Stylus on their system. She was unable to find any phone in stock. She said I must phone within 2 weeks and confirmed with her Supervisor that they cannot give a specific date on when stock will be received as they receive the phones from overseas. I really do appreciate her effort and the fact that she did not lie like the other agents just to keep my happy.
This morning I decided to phone Glocell to change the phone on my upgrade as I cannot wait any longer. I decided on a Huawei Ascend P8 Lite on the Smart Chat 1 Gig Top Up for R299.00 p/month. It is R40.00 more per month for I phone I do not really want. I phoned, selected Upgrades, repeated the whole story for the 100th time and the gentleman said he must transfer me to Customer Support and I will receive an option to select the person who initially contacted me regarding the upgrade, which was Lynn. I knew he talked rubbish because when I was transferred to Customer Support, there were no options to select and had to hold for the next available operator. Eventually when I got through, I repeated the story yet again. The Agent told me that she is going to put me through to Upgrades. I told her that Upgrades transferred me to Customer Support. She said she is sorry but she cannot help me, Upgrades must assist me in changing the upgrade. I was furious and fed-up and totally lost it. I just cut her off.
I don’t want the Huawei Ascend P8 Lite and I refuse to pay R50.00 more p/month. I want my LG G4 Stylus for R259.00 p/month on the Smart Chat 1G Top Up as per my agreement dated 20/06/2016 and I want the phone by Friday which is 05/08/2016. I don’t give a hell were they are getting the phone from as long as it is brand new and delivered to my work. Should I not receive this phone by Friday 05/08/2016, I will walk the 1km from my house to the nearest Cell C store and arrange to have them take over my contract. I am not prepared to waste my time any longer with Glocell or to drive to hell and gone to upgrade or to sort out a query. From 23/06/2016, I have spent a total of 75 minutes on the phone with Glocell. I am fed up with their pathetic service, their lies to keep clients happy, all their excuses. Should this not be sorted out by 05/08/2016, I am done with them.

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11:50 pm EDT
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Cell C billing

I applied for 1 contract last year 15 Sep 2015 and Cell C Direct billed me for 2 contracts, when I call every week to get feedback on my case and all they say is that they are still busy with my case they will call me back and then refund me, it has been 11 months and nothing gets sorted out, can someone please assist me to resolve this matter.

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9:04 am EDT
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Cell C glocell overcharging and poor service, staff unable to assist

Customer name and id : rajamanikum nelluran –id [protected]

Cell number- [protected]-account number- ap-0003740
Enquiry regarding outstanding balance – r2376.22 (internet usage?- i never use the internet on my cellphone) –july 2016- ticket 6402007- logged saturday 11th june 2016 at southgate branch -email address: [protected]@glocell.co.za- by manager -malti maposa -

-cell billing enquiry –line suspended 13 june 2016
-r nelluran got a call on friday 10th june 2016- to say his account is in arrears.

Please provide full breakdown of the current amount owning and the itemised billing statement reflects an amount of r332.20 (june 2016 statement that reflects the date - [protected] –cell number was activated on the 7 may 2016.this number has not been in use for the last 6months, the contract for [protected] cell phone and sim card was reported lost to autopage cellular in november 2015 and a new sim card was send to me in december 2015.
- called felicia on customer support line – 14 june 2016- ref: 35137
- felicia will forward a itemised billing statement and a data validation statement.
Ticket number 33044 raised 14 july- not resolved .
Made a payment of .r1500.00 and sent proof of payment to glocell.- 17 july.
Called again end of june- i was told unable to see the july statement- will only be available on the 3rd of july.
I called today and spoke to a gentlement from the glocell support centre called percy. he put me on hold for 40mins until the call cut off. i called again-the moment he heard my voice-he cut the call. please can somebody in glocell help me to close this account. i refuse to pay for internet charges -that i never used. i am a 78 year old pensioner who is unable to pay this account. please help me and contact my daughter erica that has been trying to assist me. your customer support has her cell number and email address.

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8:09 am EDT

Cell C refund

I cancelled my contract with Cell C in January 2016. They were supposed to give me a refund as I had overpaid. I've been sending proof of payments since January 2016 up until today. Whenever I call they tell me they never received any email containing the proof of payments. I call them twice a month and I also send the same emails all the time. It's a lot of money and its so unfair that they making me run around like this.
I just need my money, I don't need their services cause they poor and that's the reason I cancelled my contract.

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4:30 am EDT
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Cell C cell c - I am so disappointed - no solution only excuses. I still stick to my proposed solution becuase no one has come back to me with a solution

I am at my wits end

So let me start this story from the beginning! Once again.

Long long ago I trusted cell c, I thought that their network was pretty decent and currently I have two contracts with them. One voice contract and one data contract. Everything was running smoothly. When one contract came to an end I did not hesitate to upgrade the line. I was happy until...
My ag mobile style device was faulty and was not charging and decided to take the device in for repairs, before taking the device in I decided to use the cell c prepaid sim card that was been used in the phone, in my samsung tab 3 device which I did not really use for a while. I was using the handset device as a home phone in order for me to contact my child when he returned home from school. When I inserted the sim card it was not reading the sim card, so I thought fine I will send both devices in for repairs at the same time. I know these things happen and manufacturer faults can be fixed
On the 19th of junei made my way to the cell c store, all was good and I was helped quickly and efficiently at the cell c store in northgate, I was advised that the turnaround time for the repairs to be returned will be 21 working days. I was happy with the turnaround time and carried on as usual. :)
With time passing quicker than I can keep my trail of thought I realized on the 20th of july that 23 working days have passed and I did not hear a peep from cell c. So I proceeded to call customer care and get an update on my repairs, I didn't get the memo that you had to run after cell c to find out what was happening when they did not deliver on their own sla's. After the follow up I was advised that the handset was replaced and was ready for collection at the cell c northgate store. :) happy days. Then I queried the whereabouts of my samsung tab 3 device? :wtf: I was advised that the device was blacklisted by vodacom and I have to phone them to have the blacklisting removed?: so I thought great this will be quick and easy. Dam I was so wrong. I spent two days in a screaming match with vodacom demanding that they fix their error. I had no voice by the friday because of the amount of frustration that vodacom caused. I am not a client of vodacom, I have never been a client of vodacom and I will never be a client of vodacom. It is not worth the stress. I confess that I did try their network for a brief moment (Prepaid) when I first got my samsung tab 3 and quickly realized that the price they charge for data and calls was not worth it. :wtf: so I returned to using cell c prepaid in the samsung tablet until I got the phone. When I got the ag mobile device I removed the cell c sim card and placed it in the handset. Much easier to handle. We only really used the tablet over a wi-fi connection.
Since I am paying cell c on a monthly basis for the tablet on my data contract, cell c is my service provider and should fix this problem with vodacom. Right? Well I am completely wrong once again!
I haven't just spoken to one person from cell c, I have spoken to 5-6 different people all promising me that they will have this issue resolved, then telling me I must deal with vodacom?
I was asking nelly from cell c today am I paying vodacom or am I paying cell c each month? She could not answer my question. She didn't not want to agree that cell c is my service provider and they should fix this problem. I was advised by lerato in the repairs department that they will not release my device until the blacklisting has been removed?
So my questions are:
How did cell c allow the device to get blacklisted by vodacom?
Why must I sort out this issue when I am paying cell c each month for the device and service?
Why was I not contacted by your repairs department when this issue was first picked up?

My solution for cell c:

So since all this frustration has begun I only have one solution because I feel like I am pushed into a corner and there is no solution offered from anyone.
I want a working device delivered to me by friday, I am paying cell c for this device and I have never missed a payment. Loyalty clearly doesn't get you very far. If a working device is not delivered to me by friday close of business I will be opening a case of theft against cell c. I have reported vodacom to icasa and I will be reporting cell c in the same manner.

I have requested for senior management to contact me, nelly told me my query was escalated to management so clearly my issue is of no concern. I have been signing the same tune about opening a case of theft against cell c and clearly no one takes this seriously or they just don't care. Once I open the case I will send the case documents to icasa.

So hopefully this post will get someone in cell c managements attention and this issue gets resolved before friday.

Thanks for pissing me off cell c and killing my loyalty to your brand.

Regards

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3:15 am EDT
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Cell C additional service

On Monday 11 July 2016 I received the below message from Cell C.

" As a Cell C Exclusive Customer, you get My DriveExec for FREE!
This Service gives you unlimited "DriveHome" benefits and 2 "Taxi Cab" rides per month absolutely Free for 7 months! Start using this service Now by calling [protected]"

On Saturday 16 July 2016, I called the number to make use of the offered My DriveExec service, to my surprise I was told that I need to first register. The lady I spoke to on the phone was Ronel Adams.

No where on this message is there any mention of having to register or pay for the service, but upon registering, I noted that there is a fee.

I believe that Cell C's conduct is unethical, and misinforming to the consumer. Furthermore the conduct exposed me to a risk of getting arrested or getting into a car accident as I had a drink knowing that I would access a service that was offered to me as an additional service to my mobile phone contract.

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C
8:25 am EDT

Cell C rude glocell staff and incorrect information supplied by their consultants results in gross overcharges which they now say are my problem

I have been trying since 28 April 2016 to get assistance from Altech/Glocell wrt issuing of OTP's for the security complex I reside in. I signed up, logged all my details, went through all relevant registrations, cellphone menu clearing, etc as suggested by the security company managing our OTP system in the complex and yet still could not receive OTP's to issue to contractors and visitors. As a last resort I was advised to contact my cellphone service provider whom I was advised often puts a lock on OTP receipts as they are not yet geared to handle OTP influxes on their networks. I have been in store to Glocell's Carnival mall branch at least 4 times in this regard, I have logged the request at least 6 times on Glocell's online form and have tried constantly to call their call centre to no avail. I even went as far as to mail the ceo as per the invitation on the first bill I received but clearly not even this got a response. I did however discover during the very frustrating process that the only department within Glocell that seems to work is their sales department who probably needs to sell things to more unsuspecting customers who they will treat like dirt once they have signed up and whom they will not provide any service to but instead will blame for the mistakes made by Glocell themselves.

During this frustrating process my husband and I decided to give Glocell the benefit of the doubt in the hopes that they would finally revert to us with some valuable feedback wrt the OTP situation and signed up for the R199 LTE package for our home network as Telkom coverage is not available in the complex we reside in for us to have continued using Mweb as a service provider. As such we signed up for the R199 package instore at the Carnival mall Glocell outlet on 29 May 2016. At the time of signing up it initially seemed our application had been declined but Ronnie Mofokeng 'changed' something on his system and then miraculously our application was approved immediately. He then advised us that the line should be active on the same day. I explicitly asked him how activation three days before the end of the month would impact on the data available to us as I told him I did not want any nasty billing surprises due to being mis-informed. Ronnie assured my husband and I that we would have the full 5GB daytime and 15GB night owl usage at our disposal for the three day period and would not be billed any out of bundle data for this period as long as we did not exceed the 5GB day and 15GB night data for that period.

On 9 June 2016 I however received a bill where I was billed an amount of R1625.35 for the data usage portion of my invoice for the three days from 29 May- 31 May 2016. I called the Carnival mall branch to find out what was going on and sent a mail to Ronnie on 10 June 2016 to investigate further. Strangely enough most of the data that was claimed to have been used by us was used during periods of time where neither my husband nor I were even home and nobody else has or had access to our property or our password to use our internet in our absence or even with us present. I then also asked Ronnie on 10 June 2016 to amend our address which he had incorrectly captured with the area as being Durban when we are in Boksburg. Maybe that is why our application was initially mysteriously declined? I had to follow up constantly with Ronnie and then also with his manager Letija to find out what had been happening with my enquiry via mail and also by going into the branch several times to follow up and still got absolutely no joy from them apart from being told that my complaint had been logged with their regional manager and it should be resolved shortly. In the meantime I forwarded the mail onto the supposed mail address for their ceo, [protected]@glocell.co.za for Alessandro Mariola to absolutely no avail as I heard absolutely nothing back from that mail including the entire history of my complaint to the ceo either.

On Monday, 4 July 2016 I had a phone call from Noluyanda Tsoanyana (introduced herself as Luyanda) from Glocell who proceeded to tell me rather abruptly that the OTP issue is my own and that I need to sort it out with the security of our complex which is exactly what I had done right from the start where everything the complex security could do to assist had been done and Glocell had been contacted as the final option to lift the block on these otp's. Luyanda was not having any of that and again told me I needed to sort it out as the problem is not theirs.

We then proceeded onto the billing issue and Luyanda steam-rollered me to tell me I have been billed and I will have to pay. Even when I explained to Luyanda that Ronnie Mofokeng had been explicitly asked to confirm how much data would be available to us for the three days until the end of May and had advised the full 5GB day and 15GB would be available to us for that period. Luyanda then on my by then very frustrated insistence said the matter would have to be investigated with the branch and an update provided. I indicated that I refuse to be held liable for a bill where a Glocell staff member provided me with incorrect information and asked how soon I would receive feedback in this regard. Luyanda then proceeded to tell me to call their call centre number which is the division where their customer services division number just rings constantly and then cuts a person off. I shared this information with Luyanda who seemed very unpreterbed about this fact. By this time I was hopping mad at her blatant disrespect and disregard for making any effort to assist me with a reasonable and realistic resolution of my frustration caused directly by her company. When I asked why it is that a manager had not contacted me to discuss my complaints and frustrations Luyanda told me that managers have more important things to do than to have to deal with customer complaints. I then insisted that Luyanda state everything we had discussed telephonically on a mail to me for proof and that she indicate the name and surname of a manager I could get in touch with to take the matter further.

Luyanda sent me a very streamline, 'to the point' mail on 4 July 2016 which held no signs of the blatant disrespectful way she had just handled my frustrations telephonically. Also nowhere in her mailed did she mention taking up the matter with the Carnival mall branch for the clearly inaccurate information Ronnie Mofokeng had provided to us pertaining to how much data was actually available to us for the period from 29 May-31 May 2016 which was agreed to be taken further during our telecom. I sent a reply on 5 July 2016 very frustrated with the blatant disrespectful way I had been treated where I had pretty much been told my issues with Glocell are actually my own and I had better just pay. I requested specific details from Luyanda pertaining to what claimed usage had been day and night owl usage respectively and what rate I had been charged for out of bundle usage. I also insisted that a manager contact me. To date I have not received any responses from Luyanda or spoken to a manager with regards to my queries which have still not been dealt with as a customer would expect to be dealt with at least fairly and with respect.

On 15 July 2016 I received a call on my cellphone from Diteboho Moathi enquiring whether my issues had been resolved. I advised Diteboho that neither of my issues had been resolved and requested her mailing address to forward all relevant correspondence onto her for the matter to be reviewed and for me to be assisted. Diteboho had pretty much the same rude abrupt stinking attitude which Luyanda had had with me on the phone and told me I could not send a mail as she receives way too many mails so insisted that I discuss the matter of my complaints with her telephonically. This is frustrating as I share an office with four other colleagues and it is very disruptive to frustrate them with details of personal issues I may be having but seeing as though I could not send a mail to Diteboho I had to vent my frustration infront of my poor colleagues. Diteboho called me back a second time to say she was with Luyanda and that 'I had been told' that the otp and billing issue were my problems. I told Diteboho that I had indicated to Luyanda telephonically and on return mail that I was not happy with the feedback I had received and wanted a manager to contact me with regards to my complaints. I asked her if she also saw the response I had sent to Luyanda on mail to which she said 'no'. Strangely a minute later they seemed to have found my response as Diteboho said they would call me back. Her last call was at 09:26 this morning (15 July 2016) and I have not heard a word back from either her or Luyanda in this regard again.

I am so far beyond frustrated with Autopage/Glocell with regards to how they treat customers with such blatant disrespect.

I honestly hope that even if this complaint can assist one other user from not knowingly stepping into an agreement with this absolutely incompetent company I would have made a difference to one person who at least will not be treated with such disrespect by someone who should be providing a quality service to their clients.

Unfortunately my Autopage contract was taken over by Glocell which means I had no say in the matter but to end up with a service provider who clearly knows nothing about providing a service. When I told Luyanda I was completely unhappy with the way my complaints had been handled and enquired how I could go about cancelling my contracts with them I was advised I would need to buy out my contracts (ie. pay up balances). What a joke! So now I'm stuck with a service provider who clearly is only in it to satisfy their own selfish needs instead of taking care of their customers.

I honestly hope that Glocell wakes up sooner rather than later and takes the decision to actually do the ethical thing with regards to legitimate complaints against them like mine. Even though I seriously doubt it as Luyanda said during our telecom on 4 July 2016 that people should realise it does not help to complain on social media anymore.

I would be embarrassed to be associated with an organisation that has such blatant disregard for their clients which is clearly allowed by management who suppossedly have better things to do with their time than attend to customer complaints!

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GloCell
GloCell
, ZA
Jul 22, 2016 5:03 am EDT

Dear Carmenb1,

We are truly saddened to hear of the bad experience that you have had and that many attempts that you have gone through in order to resolve your queries with us. Please can you inbox us the number that your query relates so we can check on our system and give you feedback on your matter.

Warm Regards,
GloCell

GloCell
GloCell
, ZA
Jul 22, 2016 5:02 am EDT

Dear Carmenb1,

We are truly saddened to hear of the bad experience that you have had and that many attempts that you have gone through in order to resolve your queries with us. Please can you inbox us the number that your relates so we can check on our system and give you feedback on your matter.

Warm Regards,
GloCell

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M
1:28 am EDT

Cell C over billing

After Glocell bought over my Cell C contract from altech autopage, it has been hell. Firstly they took all my night data of 800mb and normal data 264mb, on top of that billed me R 260.00 just over a period of 1 night . the phone was not used . When i queried it their response was " it is data charges and that my phone was updating automatically, " . They said my phone was updating automatically but I have the settings on manual update. It seems that we have no rights when it comes to data usage . we just have to pay what we billed for ...even if its incorrect. I also had a limit of R50.00 when the contract was on Altech autopage..When I queried that, they said that Altech autopage did not forward them that information..How does it become the customers problem .

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Adriaan Bekker
, US
May 09, 2017 3:44 am EDT
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Hello,
As per the previous customers complaints I am also sitting with the same problem. Since Glocell has taken my account over from Autopage I have send in so many complaints. I was put on the wrong package. I asked for the Pinnicle R999 and was put on the straight up 400. This is now more than a year and I am still not sorted out. Now my service was suspended and I dont know why. Can you please sort this account out immediatly as I am fed up with your poor service Adriaan Bekker [protected] email rinab50@gmail.com. I was also promised a cruise that never happened.
All I can say is very very poor service very unhappy client but from my side never missed 1 payment even if my account was so ridiculously high over R4000.00 which I doubt was the correct amount from your side.
Adriaan Bekker

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Wind T
, ZA
Nov 20, 2017 11:03 am EST
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I truly believe we should seek legal advise. Alternatively see if Carte Blanche is aware of this?

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Complainant23912
, US
Oct 10, 2016 4:27 am EDT

I have same incorrect DATA Usage problem. E.g. apparently downloaded more than 5GB at one time. However, no space on my phone to even download a fraction of that? Also, contract should have been limited to only R50 extra data usage, but received bills for R11000 and R1800 for 2nd and 3rd months? Still awaiting copy of contract (never received), even after requesting it several times soon after signing contract and long before receiving device nearly 2 months later. I have tried numerous times and several contact numbers for Glocell, but am yet to speak to anyone. Signed debit order, but fortunately no deductions made as yet. Will not be paying anything until this is rectified. In meantime, will also be seeking legal advice. (Account number [protected])

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Franciska
, ZA
May 25, 2017 4:34 am EDT

Hey! I have the exact same problem -with the exact same data amounts! (They also said 5GB downloaded at one time -plus the two i had left yesterday morning) but I have a crappy little smartphone that just has 130mb free of 2gb total! Plus I have my enitre internet history for the day in question and no way it would even amount to 1GB in data!)
My Theory...Glocell has been infiltrated by a criminal syndicate that's stealing customers data (and other things im sure)

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Jessbris
, ZA
Jul 21, 2016 2:45 pm EDT
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Apalled at the service from Glocell! Incorrect billing, USELESS call centre, calling and data barred even though i had it 'rectified' the problems persisted for over a week where i had no contact!

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riaan0910
, ZA
Jul 21, 2016 7:00 am EDT

hi. I was moved from auto page to glocell. since then every thing was a mess I received bills of R10000 that is impossible that I will not pay and now my phone is blocked. please contact me as asap or I wil cancel the contract and wont pay any ting from now on. [protected] or [protected]

GloCell
GloCell
, ZA
Jul 13, 2016 12:03 am EDT

Dear Jennifer/Mikhal Raessa

We are really sorry that you were not assisted with your query before. We have received and acknowledged your query on our Hello Peter platform yesterday. We have notified our support team of your matter and we assure you that they will help you to get to the bottom of the matter. Your reference number for your query is 6646930. We sincerely apologise for the inconvenience that this has caused you. We assure you that we will help you resolve this.

Warm Regards,

GloCell

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8:06 am EDT
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Cell C zte mf283+ and bad service glocell

I am writing this letter very disappointed. It will probably also land in file number 13, but the fuller that file runs, bigger the chance that some day some people will be without a job. 10/06 I went into your brand new shop in Uitenhage Eastern Cape assisted by your sales lady Zanele. I filled in papers to start with a new contract. By Wednesday 14/06 she did not come back to me to let me know if approved or not, I had to phone head office only to find out that it has been approved Sunday 11/06 already. Then to get my rooter, I kept phoning to find out when will I receive my rooter, she could not tell me, after phoning head office again numerous times, she told me rooter will be couriered to me, I told her that I am just across the road from Glocell I can pick it up from her, then she told me it has been packed already and will be couriered to me. AGAIN me having to phone all the time, trying to find out where my parcel is, she told me they will deliver to my office. AGAIN I phoned head office only to find out that they never send parcel they phoned me and my phone was on hold. HELLO!You had my office number as well. I spoke to gentleman @ head office and he arranged for my parcel to be delivered.
I received parcel 27/06 delivered by Courier It parcel no ST01827513. Then again to get my rooter working. I was told it would take 48 hours to be activated. Since 27/06 I have been phoning head office spoke to Izikial and I do not know how many other people, all saying something else. Reasons fairing from sim still has to be registered to I have to restart rooter. Not a single person could help me. Saturday (02.07) after phoning Zanelle (+[protected]) and telling her I am coming in with rooter for them to help me, she was supposed to open office half past 9, she was not there, again I had to leave without seeing her, I had to open my office @ 09h00. A young gentleman that also work there said he would see what he could do. Same day 02/07 I went back there, he told me he send something through to head office and sim would then be registered. My rooter would be working in 2 hours. Rooter still not working 03/07. I phoned her again today she said she would be at office 09h00-13h00, AgainI went down there for nothing! I went there 11h00 there was no one in office I phoned her cell she did not answer ans also did not think it was important enough to phone me back. I want this contract cancelled and I want to give rooter back.

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5:39 am EDT
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Cell C fraudulent contract using my cell number which is currently on vodacom

Good afternoon, I have just received an sms from a number [protected] at 14.11 Saturday 2 July 2016, quoting:-

“OTP ………. (I have not put in the number for protection purposes). Your Cell C contract is almost approved. Please call 084 151 option 1 if you did not apply.”

I immediately contacted this number at 2.05 Saturday 2 July 2016 and spoke to Shamin Suleman who was unable to help me and did not know anything about the sms. She told me to phone [protected] which I did immediately and I spoke to Gerald who also told me there was nothing he could do to help and that I should call 084 145 on Monday morning as they were closed at the moment. He gave me a reference [protected] for the call made to him. I find that this is absolutely unsatisfactory as clearly somebody is trying to open a contract fraudulently with my cell phone number. I am a Vodacom customer and have always been and will always be. Please investigate urgently and revert to me.
Kind regards
Caryn Foddering
cell: [protected]
email: [protected]@fodderings.co.za

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Ndiwe Nt
, US
Feb 12, 2019 6:43 am EST

Im also on Vodacom, and recieved the same message.. I hope Cell C team investigate and stop this scam..

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6:22 am EDT

Cell C cell c boat trip special iro mini wifi router

Good day,

I have cancelled this deal with glocell and have returned the wifi router! Glocell sent a courier to collect it from my house!

I have cancelled a contract that I took through them (Cell c boat trip spesical wifi router) before they even sent the router. I sent emails and did it telephonically however in may they still delivered it and I eventually "got through to them" and they sent someone to collect it. I sent numerous emails to:- cc: ceo, glocell customer support to not debit my account etc and still they went ahead and debited my acc 1 july - I advised them that I do not give them authorisation to debit my account but yet they still did - this is fraud/stealing! If one google you will see how many people complain about unauthorised debit orders... What is one to do if the ceo is not even coming back to you?

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3:55 am EDT

Cell C upgrade / follow up

On Monday the 20th of June I applied for an upgrade. I spoke with and agent with the name of andile. he were suppose to call me back because he needed the otp and I haven't received it yet. He then never phoned and on the Saturday I phoned to find out how far are they with my phone and the person I then spoke to told me that their is not a upgrade done on my account. He then overed to help me and said that he will let andile know that he must phone me on Monday. The guy then went on to book the upgrade for the AG Ghost. His name is Ibraham. On Tuesday the 28th they delivered the phone and it was not the phone I ordered. they delivered a AG Styles. I then phoned Andile and Abraham and they had long stories on whos fold it was. No one was willing to take responsibility and then I was told that I must call the follow up company so that they can come to collect the phone again. I then phoned and the booked the collection and on Wednesday when I phoned back they told me that their was never a booking made. I was so pissed I almost thru the phone away. I then wanted to book the phone I again then the guy on the line told me that its going to take 3-7 working days for them to collect and another 7 days to check the phone but I didn't even open it. And the another 3-7 working days to bring the correct phone. I said no, it wasn't my mistake it was theirs so I spoke to someone else who assured me the phone would be picked up on Thursday. I phoned back the Thursday and they told me the phone is coming. I waited till 4 o clock and when I phoned again the lady told me they did put the wrong address on. Shes going to rebook it for me and the will pick up the phone Early morning on Friday 01-07-2016. I phoned back the morning and they told me its on the way. that was half pass 8. I'm still waiting and its now 12:51. I just feel that they are messing me around and not keeping to their promises.

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3:17 pm EDT

Cell C end of contract

Since August 2015 I don't have work anymore and I phoned Cell C to cancel my contract whereby the call centre agent told me that i should pay my contract with my uif money because i could not cancel my contract. I then went ahead and paid my contract as i was told with my uif money. Now my contract end on the 2 nd of July so i phoned cellc to tell them that i don't want to open another contract and they should cancel the one i have seeing that it will be the end of the contract the 2nd of july and the call centre agent told me that i will still be paying the monthly premium at the end of july. I told them that i dont want to continue and that they can't charge me for a month that im not going to use and they said that is just how it is. I now see today 29/06/2016 that they have again allocated free minutes to my phone. I have phone them at the beginning of June to cancel everything as well as send them an email but to no avail it looks. According to my records when i say cancel it means that on the 2 nd of july this contract should be cancelled and my last payment would be at the end of June. I will not leave this here, and i think that i've done my part in sitting out this contract even tough i don't even have a job! I would appreciate it if someone can attend to this. Kind regards Isabel Botha

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3:24 am EDT
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Cell C faulty device

I had my contract upgraded Monday the 16th of May 2016 and received a SAMSUNG tablet. I had 3-4 days of use of the tablet before it refused to power on and would not charge. I delivered the tablet to East Rand Mall Cell C on Monday the 23rd of May to have it repaired. One week later I contacted the Cell C repair department whereby they told me that they have not received my device as yet which was a concern to me as I booked it in a week earlier. I phoned the branch whereby I was told they had technical difficulties and it should be with the repair department that same week. I was contacted 2-3 weeks later saying that I can collect my device from the service provider, I went there the 17th of June. On my arrival I was told that the repairs department did a software upgrade to my device, to my surprise! This was not my complaint, my complaint clearly states that the device does not charge or power on. Then I was told by the attendant that some devices do this if their software is outdated! I then refused to take the tablet as my complaint was not dealt with to my satisfaction as I want to know why it is not charging and not turning on if I want it to be switched on. So they say we will send it back to the repair department. Today, Friday the 24th, I phone again to find out what the status of my device's repair is just to find out that the branch has never send it to the repair center, a mistake made by them according to the manager. If this is an indication of the service I am going to have from my tablet, I do not want it.

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3:21 am EDT

Cell C upgrade

Belinda van der linde
Cell nr. [protected]
Email: [protected]@live.co. za

Good day,

I believe I was not treated fairly as a customer:

I did an upgrade with phodzo mathelemusa in the outbound sales department @ cell c direct upgrades.
She did an upgrade for me for r685pm in may and I received my samsung s6 edge very next day and I saw it was a white phone and I would rather like a black phone and I returned the phone successfully and I phoned quite a few times to get them to book a new phone, eventually phodzo phoned me back after about three weeks and she said she will do a new upgrade and I discovered the following:
1. they don`t really keep black phones at cell c direct, if I had known that from the beginning I would never have returned that phone
2. with all the weeks that went by that cell c did not phone me for the phone to be changed, they cancelled my contract and I have to pay a new amount in the new month, and then...
3. phodzo phone me to say that everything is ok and I will get a new samsung s6 edge for r689.00pm and she will reinstate my new phone for the `same` amount... and then I receive a brand new samsung s6 the next day... can you imagine my dissapointment!
I have been phoning for two weeks straight for phodzo to phone me and she has been ignoring my calls...
Please contact me to collect this phone and reinstate my upgrade to the samsung s6 edge for the amount initially quoted of r685pm which I can afford...

Thank you
Kind regards

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6:16 am EDT

Cell C sim swap

on the 23/06/2016 . have been using cell c for more than 10 years now using the same number, I recently lost my phone and have been trying to sim swap for the passed week . I do not remember most of the calls i dialed before using my phone it's been a week and after failing the security test twice because of not remembering all information I'm not given any useful alternative to regain my number and now I will have to loose my number used for 10 years due to a small mistake cell c does not cater to customers needs really .
I would like more convenient options to be able to do a sim swap without opting for other Networks I have been loyal to cell c for all these years I don't deserve such insensitive treatment

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1:47 am EDT
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Cell C hand me over to legal agency without any reason.

Good day
Re: mrs d prinsloo / [protected] / cellc no:[protected] / [protected]

In 2015, I started receiving sms's from a legal company that is dealing with cellc's arrear accounts. Up to this, I was never contacted by cellc to inform me of anything that was outstanding (at this point I still had a contract with cellc and they deducted money from my account every month. )

I did not know why they kept on sending these sms's informing me of outstanding debt. First I contacted them (the legal attorneys) informing them that my account is up to date. They asked me to sort this out with cellc, because they were instructed by cellc to collect the money. I phoned customer care and they confirmed that my account was up to date and nothing was behind. (if for any reason my account was in arrears, the lines would have been disconnected, but no such thing... As I was not in arrears)
Again I phoned the attorneys and asked them to contact cellc and sort this out (at this stage I was going back and forth between cellc and this attorneys, and no one could solve this. )

I sent through statements from cellc to them (on their instruction) to show that my contract is still running and that the account is up to date. (Attached please find email)

They stopped sending me sms's, and I thought that the problem was solved at last, after numerous calls between cellc and these attorneys) , however, last week I received my listings which I requested from itc and there it shows that I was handed over by cellc for bad debt written off.
I phoned cellc's legal department again, but no-one seems to know what is going on. I went to the cellc office in carletonville and they tried to sort this out, but they phoned me just now and told me that they can not help me, I must speak to the attorneys. (all over again. They will inform me to get all info from cellc and then cellc will just tell me again to phone the attorneys. ) surely cellc must communicate with the attorneys to tell them that this was a mistake and that my name must be cleared!)
Please, please help me... I don't know what to do anymore, because cellc just passes the bucket the whole time and in the meantime I can not get any other credit because of this negligence from their side.
Kindly note that I still have the contracts with cellc, but want to cancel this when all is sorted out... Never ever do I want to do bussiness with them again. Whenever there was a problem, they never seem to be able to help sort it out... Useless client service!

Nbs (debt recovery agency - [protected]/5043344
Cellc - 084140

Mrs prinsloo
[protected] / [protected]@yahoo.com

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4:53 am EDT
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Cell C no customer service

I went to the cell c web to ask for assistance.

On the web it says chat to us and when you do the person you are chatting to does not answer your questions and they disconnect without you being done.

I was assisted well not assisted, I was not assist by lerato.
I work as a customer care crc advisor and being helpful to someone means that you cannot close whatever it can be a call, email or chat before that person says that the concern is resolved.

I ask her why are they taking more money than what I was told and what was advertised she tell me that I took an expensive phone, like I know that but that is not what I am asking. This is actually false advertising and very poor customer service then she ended the chat. What the hell.

I regret taking the contract with cell c I cannot wait to finish the payment they will never have my business again.

As for lerato well I have no words for her but to get more training or get another job because customer service is not for her.

I wasted my time waiting to be connected to someone only to be cut short and not get any assistance.

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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