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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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12:43 am EST
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Cell C Unauthorised contract

My previous complaint lodge I have not include the cell no in question. As mentioned in previous complaint a contract was sold to me where I was under the impression that I was upgrading my existing contract held with another company which I am very happy with. After realising that a 2 nd contract was issued I have begged them to cancel it because I cannot afford 2 contracts and will not need to have 2, but unfortunately they ignored my request after numerous telephone calls and e mails and faxes. The cell number which was issued to me unknowingly is;
Cell no [protected]
Account no. [protected]
I have arranged with someone else to take over this contract. On 23/1/2009 I have sent them all the necessary documentation regarding the change of ownership and up to date no response was received from them. Numerous phone calls were made and I am put on hold for hours until the annoying voice of 'cell c for yourself" tape. Up to date nothing was received back from cell c connect regarding the change of ownership. This is definetly the worse company I have ever came across offering this kind of service.
Can someone please attend to this complaint by please phone me on
Tel: o458392008
Cell no. [protected]

Thank you again

Mrs a. S. Bouwer
[protected]

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Drummer
, US
Oct 04, 2010 6:41 am EDT

Everybody should think twice before believing the promises of Cell c connect when taking out a contract - Oh the wonderful vouchers you wil get until xmas ect. They just did not tell you how difficult if not impossible it will be to obtain one. You are supposed to sms the word 'voucher' to a number and then you are supposed to receive a number! NO No - The message I received is that unfortunately my voucher period has ended. For the first month (August until now) I missed the first months voucher because Mervin, the telesales guy did not give me the correct instructions and when I phoned So music the last day of August - Guess what - They were OFFLINE! By the end of September I had the same problem and again my period has expired and SO music were offline again - nice pattern! My assistant spent the whole morning on the phone to sort it out and in the end it was sorted and I have received my goodies yesterday - thanks. Today is just a repeat of the whole procedure -again ' my period has expired' and again a whole lot of hours must be wasted just to redeem a voucher - I wonder how many people has just given up on trying to redeem their vouchers.

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Cell Help
, CZ
Jun 08, 2011 5:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Cell C Connect, If you have any complaints against this company, then this is my advice to you.
Cancel your contract, giving a months notice on month 23 of your 24 month contract.
You can do this directly with a Cell C store or via email on the Cell C website.
You don't have to deal with Cell C Connect to do this.
REMEMBER that Cell C Connect will CONTINUE to earn COMMISSION on your contract as long as the cell number is active. Every call you make or sms you send, Cell C Connect will earn a cut, even if you renew your contract at a non Cell C Connect franchise.
Cancel the contract completely and take out a new one with someone that deserves it!

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Liza Kriek
, ZA
Apr 23, 2009 6:54 am EDT

Cell C sold a contract to me over the phone, which I received swiftly. But I never requested for the contract to be activated on a new number, which they did. I have sent a lot of emails, phoned several times and now I'm complaining on the second complaints board. I have received no service at all, no one is willing to help me. And all that needs to be done is the changing of a number! I have even received an email telling me that they are not able to help me! Cell C does not keep to their side of the contractual agreement and provides extremely bad customer service.

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Edward White
, ZA
Aug 04, 2009 7:55 am EDT

Cell C Connect, have repeatedly phoned me for the last few month,
every time this occurs I have asked them to remove me from their database and stop contacting me. They phoned me yesterday I asked to speak to a manager who assured me that they would remove me from their database and stop phoning me.
This did not occur for today I received another call from them,
I asked to speak to the Manager, they said all the Managers where in a meeting.
I then asked to speak to the CEO (who is apparently called Shaun).
I left a message for Shaun and was assure that he would contact me and resolve the situation.I have reported this Incident to ICASA and Cell C themselves to resolve.

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Not Happy Chappy
, ZA
Feb 13, 2010 2:02 am EST
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My father was contacted by Cell C Connect Call Centre offering him this wonderful Cellphone Contract where he would receive this wonderful top of the list Cellphone with all the wonderful perks. He agreed to it telephonically and they promised to deliver his new phone to his work adress. He received the package that was delivered by RAM hand-to-hand couriers and made the mistake of not checking the parcel before they left. Much to his disappointment, when he dit eventually open the sealed package, the was a charger and an empty Nokia 1680 Classis box with only the charger inside. Since the 21st May 2009 when he received this package, he has being battling to get hold of these people. He does not receive any monty statements or invoices from them, but the debit order for the communicated amount of R140 continues to be deducted from his bank account. He is to scared to cancel the debit order, being afraid that his name will be black listed without the so-call cellphone company contacts him. Is he allowed to cancel the debit order and if not, how does he get this matter resolved if nobody wants to speak to him?

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FELICITY PETZER
, ZA
May 11, 2011 8:00 pm EDT

WHAT IS THE USE OF PROVIDING FREE BROWSE THROUGH BLACKBERRY IF THE INTERNET IS PERMANTLY OFF. PLEASE RE-INSTALL URGENTLY AS WE AS THE PUBLIC WOULD LIKE TO USE THIS SERVICE WHICH IS PAID FOR ON A MONTLY INSTALLMENT OF +-R60. YOU DONT ASK IF YOU CAN TAKE THE MONEY, YOU JUST DO IT! THIS IS THE MOST DISGUISTING SERVICE I'VE EVER COME ACROSS...

ComplaintsBoard
K
5:34 am EST
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Cell C No service

My sim card was blocked due to the incorect puk number being entered five times as I attempted to contact cell c but go no prompt to speak to a consultant.

I eventually found the number to type into the phone online and spoke to a consultant. I was advised to email my complaint. I received a reply stating that a new sim card would be delivered to me, at no cost.

The sim card was not delivered and I telephoned cell c and was told that it is "on the way".

I have sent about 15 emails to them and they have received my emails but, nobody replies to me.

I advised them that I was going to cancel my account and still received no response.

I have two contracts with cell c and last night, while attempting to make a call, received an sms advising me that my account had not been paid.

I sent them an email this morning advising them of the sms received and, that my account has been paid every month. The email was received and yet again, no response from cell c.

I have now canceled the stop order with my bank as I have had no service for 2 months and have been billed for it.

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Tazo
, ZA
Dec 30, 2014 1:27 am EST

Its been almost a month since i received my new phone and after almost 5 phone calls A DAY to Cell C and putting my trust into a supervisors hands that he will assist me so that i dont have to deal with the call center and still i am not on my new contract and i get no feed back what so ever. No one in that company can tell me what the problem is or why it can not be fixed and in the meantime its costing me every week. Irate just doesnt explain my frustration and dealing with incompetent staff that clearly are not trained to do customer care leads to running around in circles and problems not being sorted out. Does Cell C not have a turn around time for sorting out problems. Why send a sms saying you have received my query and someone will get back to me once it has been resolved and no one ever does. I have a verbal recorded contract with Cell C and your company is in breech. Worst service ive ever received!

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9:49 pm EST
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Cell C Message

Sir,
I had recieved a msg from gcn. Promo last week claiming that my mobile number had won 800, 000 pounds and I had to claim that. And they send me a claim form and I had filled up that and send them back. Yesterday I had recieved a mail that I want to fill up claim affidavit form and to pay for verification of my address. Shall I believe this? Is this true? I need help from you. Pls help me.

Yours faithfully,
Vimal. V

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GEEx
, GB
Oct 23, 2010 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

kindly help me i went to a shop to buy a globacom voucher but they gave me a globacell voucher.so what i can i do pls.This is the reference number:psm295049171 the second reference is:psm295049169.
mu email is golubode@yahoo.co.uk

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beer singh
, IN
Aug 27, 2009 7:28 am EDT

i am beer singh, mob.no [protected]
sir,
i got recieved a msg from gsm promo last week claiming that my mobile number has won 450, 000 pounds. it is true or not.
my email id is: bhushannirwan@ymail.com

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J.S. JAYARAMAN
, IN
Jul 11, 2009 11:10 am EDT

8.6.209 I had an SMS fromGlobal Cell Network informed me that I had won 425, 000 pounds for my mobile. I sent them an email.

On 4.7.09 after submitting affidavit etc. received email informed me that their rep. was coming on 6.7.09 and I had to meet him at NEW DELHI for onward pick him up to Bangalore. The rep. called me over phone and his language was very very peculiar. I asked him where to meet. He said he would call me and after few hours he said the amount to deposit in AXIS Bank[SMS message]. I asked again that I wish to meet him personally and after that I informed that I would meet him New Delhi. No sooner, landed in Delhi the same night I contacted his mobile No. but no response.

Next day again I contacted and no response. Immediately I contacted their London Office about this and I was told that the rep. left London the same day/night. When asked about the socalled money he said that it would be informed. See how we are being cheated. I told him to send the Draft to Bangalore addres.

If at all true it will come. I know it will not come.

I am expressing all these to you that you should be trapped unnecessarily. One moral is there.
WITHOUT HARD WORK YOU CANNOT WIN

JAYARAMAN

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Brad
, GB
Jan 04, 2009 2:32 pm EST

Hi Vimal, gcn promo is a scam. As you have already sent them some details about you, please go immediately to the local police and tell them what you have sent off. If you have given out any bank details on the "claim form" then you are probably about to be ripped off already. Don't reply to emails saying you have won a lottery, you haven't.

YOU CANNOT WIN A LOTTERY UNLESS YOU BUY A TICKET. You cannot enter a lottery by giving your phone number, or by having an email address or anything else. The law in England governs all gaming and lotteries, and states that you cannot enter a competition which pays a cash prize unless you buy a ticket. You didn't buy a ticket, therefore you are not going to win any money.

My advice would be to change your email address, and get some advice on incoming spam mail from someone you know and trust. Don't send off any more details about yourself, and good luck.

Have fun

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6:14 am EST
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Cell C Cant use my free sms

I got my new contract phone yesterday. I have the 25 free sms on the phone as per the agreement but it says that the expiry date is 12/12/2008 and I therefor can not use these sms's. Why and what is going on?

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3:01 am EST
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Cell C Phone faulty

I took out a contract with cell c about 10 months ago, they offered me a j750 which I thought is a quite nice phone, but I had slight problems with it two moths after I got it.. I didnt think it was a big deal and just ignored it... Lastnight the phone just went dead... Im taking it in for repairs toady.. So I wanna see whats the verdict.

And from what ive heard the j750 gives a lot of problems, but yet they are still persuading the people that it is a good choice..

Cell c sucks, and samsung...

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CBX
, ZA
Oct 23, 2009 8:35 am EDT

Just took out a contract for my mom with a Samsung phone from cell C. Not even two months and she phones me this morning from cape town side, the phone doesnt charge and if it comes on then it dies within minutes. Its going to be intersting to see what Cell c is going to do as i did the contract in JHB and the phone is with my Mom in the cape...

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4:13 am EST
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Cell C Cell c refuses to terminate agreement and still charging subscription fees after ctc has been cancelled in writing

This is a formal complaint against cell c service provider for an agreement we entered into in september 2007. The contract was for 24 months and in beginning of the year (January/february 2008) I requested a migration from casual chat 100 to business 1000 which was granted subject to provision that my account was up to date. I later found out that cell c does not support blackberry and because of my job I had to take up a contract with vodacom on business 1000 and asked cell c to down migrate my package back to casual chat 100. I was told that due to the fact that I had defaulted in the past 3 months their system could not change my package to casual chat 100. At the time I could not afford the subscription of both contract and this was explained to cell c. I spoke to their call centre in june/july and got through to their legal department where they advised me that in order for them to change the package back to casual chat 100 my account should be up to date for the preceding 3 months. At the time I thought my agreement was due to expire in september and made an agreement to pay at least r1000 a month as I could not afford the bill. By this time my service was neither suspended meaning I could not make calls nor get my free minutes back. I understand that according to the agreement I got into with cell c that I am obligated to pay a subscription fee even if my service has been suspended.

September 2008 was the end of the minimum agreement period and I sent a letter to cell c to terminate my contract with them having made an arrangement with someone from their legal department to pay a r1000 a month until I finish paying what's due to them. At the end of november when I checked my cell c statement I found that they are still taking a subscription fee on a contract that's expired and on top of it a contract that's been terminated by sending a written notification of my intention to cancel. I then called the cell c call centre and was told that cell c cannot terminate the agreement if the account is not paid in full. I asked to be transferred to their legal department trying to explain the fact that I could not afford to pay the full subscription fee and that I had requested a migration down to the package I had initially which was refused. My argument was that if I make an arrangement to pay a certain amount every month and send through written notification of my intent to terminate the agreement after the 24 month period had elapsed, why would they continue taking a subscriptions fee for a contract that has expired and still take charge me a rate for business 1000 after my service has been suspended for over 6 months.
I spoke to a guy by the name of elijah from the cell c legal department who spoke to me with an attitude and was not helpful at all. He pointed out to me that cell c cannot terminate the agreement even though I have sent the letter to terminate the agreement until the account is paid in full and I asked for a copy of the agreement or the terms and conditions and he referred me to their website. As far as I am concerned a company should have a copy of the agreement on their systems to refer to and no stage was I ever advised of that condition. As it stands my account is sitting at r12700, with a monthly subscription fee of over r1500 including october, november and december which was after I had terminated the contract with cell c. I feel i’m being robbed and see this as a breach of contract from cell c. I managed to get hold of their terms and conditions (Please see attached) under no circumstances is it mentioned here that if my account is not up to date then my agreement cannot be terminated.
Clause 3.1.1 of the t&c states that a contact may be terminated by the subscriber in the form of 30 days calendar notice given to cell c and clause 5.3.3 stipulates that an "administration fee" will be charged if payment is returned or unpaid and at no point does it mention that cell c will not terminate the agreement which I find disgusting anyway that they would continue invoicing a client who can not afford the contract and who has notified them of the issue and has made an agreement to settle the amount owing to them. It is stipulated on clause 6.1 that ownership of the cellphone will only revert to the subscriber once the amounts due are paid in full.

I do acknowledge the fact that I was liable for the subscription fee before the minimum agreement period came to an end in september however I cannot invoiced for a subscription fee on a contract I don not intend continuing with and after I have advised cell c of my intention to cancel the contract. I never received any amendments to the contract within the term of my contract with cell c and believe none have ever been done on the initial agreement.

This is really frustrating, I just don't think this is a good way to conduct business and feel cheated and defrauded. The company has no integrity and does not practice fairly. Even dealing with their call centre wich I have been in contact with a thousand times and have confirmed receipt of all communication i've sent to them but lack professionalism and rude and just inefficient.

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Vali J Nkwanyana
, US
Nov 02, 2016 12:20 pm EDT

Proof provided for above matter...See attached and tell me GUILTY OR NOT

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Vali J Nkwanyana
, US
Nov 02, 2016 12:15 pm EDT

• Had 2 contracts with Cell c, requested a commitment amount (settlements), payed it, by end of that same, month they debited my bank account, I need to mention this “I have a R1400 monthly contract with Vodacom since 2007 meaning I took this cell c handsets for my cousin and Uncle but took the sim cards out”, that means ever since, I used Cell C Simcards not more than 100 dial-outs”. When I call them claimed it was a short payment for year 2014. Through investigation I conducted and proof, cell c changed stories saying it’s an early cancellation fee, penalty(recorded) and refunded only one amount of R334.00 (R342.00 ! robbed) case was open with lorrancia.williams@cellc.co.za

• Next coming month they deducted my account again (April /May) when I call them story changes it was short payments for year 2014 and 2015. It took them more than 3 weeks to refund my account while they need their instalment payed on 25th of each month they forget other creditors/lenders wants that too and they complain if they don’t get their monies in time.

• Around April or May I decided to change my banking details because cell c was abusing that privilege of getting money from it, and let them know. They insisted I owe R 343.00 which looks similar to the earlier commitment amount I paid earlier which was also R343.20. When I wrote an email to Cell c, a lady wrote back to me saying that was a mistake, but they charged me R70/ Month, which is debit cancellation fee. Got an email and attachment as proof, which means they charged me for 5 months and 1 week if I take a difference of R343/R70, while I had only one month payment as cash.
Again they change their version of story with different excuse.
• After I accuse them of been scammers or illiterates why are they changing stories after others, they removed that amount and added R559 which is my current instalment and their records shows I paid that amount which they claim it’s for August. I kept calling them for two month always tells me different version of they stories. Around July I decided to go the the branch to get the amount owing, took some snapshot to make sure I don’t make mistake a bank. I paid R579.00 for June, R1300+- of which I believe I was owing, for July and late August I payed R559.00 for August. Every week they keep calling me saying Payment for August was not received. If I give them a proof, story Changes to “ No those were short payment for year 2014 and 2015 because you been paying by hand which is true lies because I still got records from my nedbank Account since Year 2010 till to date, all debits were successful..

• Last Month on the 11 /10/2016 they sold my account to MBD, got proof. I got a miss call from [protected] when I speak to this lady She said Cell C gave MBD my documents for collections/ Recovery then Later Cell C Call (MDB) back the very same date saying (MDB) must not Call me as my case is highly sensitive.

The Total Amount owing to them, sent to me, last month (SMS’ed) is similar to the screen shot I took from the Cell C branch, but telephonically it’s different. Got proof.
• Lastly today again a lady call me from this number [protected] at around 16H48 her Nhlangani/ Nhlakanipho She was so ignorant and sounded like She was never trained that the customer also got the right to ask question or maybe She never finished her high school classes. Recording attached... She never gave me even a change to ask questions I believe she always treats her customer as they stupid and poor financially who can listen or dance to any note she hits.
• Sadly every time I listen to the recordings almost all references Cell C Rep is telling me they are not valid and I regret Cell C Branch warned me that if a customer is good payer they will not allow me to do early settlement and turned out to be true.

• I took this matter a defermation of Character, if Cell C is failing to resolve this, even my ITC scoring has moved from 891 to 726 in the past two month which means I am a failure who can pay R1400.00 to Vodacom for a period of 11 years but fail paying R559 monthly for two years.
• Almost all recording are ready to be listened to. Attached as well.

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Sidney Coad Williams
, US
Mar 21, 2016 3:50 am EDT

I entered into a contract with cell c for a computer connection.
They gave me a router.
The router could not be connected to my computer.
I returned the router to cell c in walmer port elizabeth and requested immediate cancellation of the agreement.
Despite numerous e. Males and phone calls cell c handed my case to their legal department. I am still waiting for the legal department to solve my problem sidney coad williams

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Nolz
, ZA
Jul 04, 2011 2:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am also in the same boat. Cell c has not updated my payment profile and I'm struggling to get a job anywhere but I payed their account in full.
Their legal department's phone just rings without any answer and I can't get a settlement letter from them. I tried emailing their customer service but they were of no assistance to me.
I have run out of ideas on how to handle this matter.
Cell c is honestly the worst network provider out there. They don't care about their clients and I will never do business with cell c ever again.

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JCK9603
, ZA
May 17, 2011 9:43 am EDT

Hi Jabulie,
The same thing happened to me. I am still bleacklisted for an account that has been paid in full in August 2010. I cannot get hold of anyone in the legal department! Do you have any suggestions?

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jabulile
, ZA
Mar 29, 2011 1:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My cell phone account was handed over to Legal by Cell c.
They the listed me on ITC For the amount of R580.00
I have made the payment after I found out that I have been black listed.
I have never been able to get hold or speak to anyone in the legal department .
Have email a cell C sore based in Maphonya Mall and even they are able to assist me
Cell C have unfairly Treated me the only person I was able to talk to was a gentleman form the legal farm that they have handed me too
I want to a settlement later from Cell c as I have made all the payments that I know about
Have called Cell c but all they could do for me is issue me with a ref number REF NO [protected]
There is no way that I can follow up on the Ref number above
This has became the worst nightmare and Cell C does not want to communicate with me regarding this

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Willem van Wyk
, ZA
Mar 12, 2010 3:55 am EST

My account was suspended due to non payment, or so I was told, but yet my account was up to date and it has been handed over to the pre legal department.A lady by the name of Linda told me to call back about 6 hours later, after I emailed three proof of payments through to them to get my line activated.This has been going on for more than a month now and a joke is no more a joke.
Maybe I should consider taking steps towards Cell C.
I need some resolution on this matter as I am starting to regret going to Cell C. I think they are the worst possible network provider.Even virgin mobile is more professional and handle accounts better than Cell C

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3:54 am EST
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Cell C - gsm promo

I recieved the sms 'you have won 450000 pounds from gsm mobile and asked to claim for the same by sending email to global.[protected]@gmail.com. They are asking for all details about me amd my bank details. Is this a fake promo?

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4:53 am EST

Cell C Abnormal charges

Hi, my husband took a contract phone from cell c, on behalf of me, they give me R100 free minutes every month, but I hardly use that minutes, when I listen to my balance, I always hear that I have no more minutes left, my phone is always over R700, this month is R800, for minutes thats I havent dilled, please help me about this matter because me and my hubby are fighting for over using the phone, which is not what I do.

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Dineo M
, ZA
Feb 21, 2015 10:15 am EST

Cell C are users, and they play with people's life it's a network that I would advise people not to use it nor take anything from them, last year they gave me a contract, they told me it was a Christmas special with 229 per month, and now out of they blue I have to pay 507 really now, they tell me about stupid minutes that I don't remember using, cell C is the biggest mistake I've made by joining them, and I am so tired and angry that they treat their customers this way, I will definitely rate it a 0 out of 10

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6:25 am EDT
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Cell C Disgusting customer service

In March 2008 I ended my 2 year mobile contract with Cell C, which was expiring in June 2008. I had the cancellation confirmed numerous times by Cell C. In July I realised that I was still being billed R280.00 p/m contract fee by Cell C, which via debit order, which they had clearly NOT cancelled. I complained about this to JAMES DIGHIPE on in Cell C's "customer service" department on 21 August, at 11H52, ref. no. 2444891, as they had billed me for August as well. Cell C had now taken R560.00 of my money, for an account I had cancelled FIVE MONTHS earlier. James promissed a refund for the full amount. NO REFUND. On 2 Sept, at 13H50, after 30m minutes of holding, calling back and asking for Management, I tracked down Molta in their "Director's Offices" via the Sandton Head Office. Molta promissed I would have a refund for the full amount in "7 working days". Ref no. 2473926. He promissed to call be back to follow up. NO REFUND, NO FOLLOW UP. On 17 Sept, I spoke to Nthabiseng Wessie, also of the "Director's Offices", who promissed a full refund in "3-7 working days". Surpise! NO REFUND.

I received the following response after posting this exact complaint on www.hellopeter.com:

Hello reniers Thank you for bringing this matter to our attention. Kindly be advised that a strict instruction has been sent to our billing division to process the necessary refunds onto your bank account with immediate effect. Please note that once confirmation has been received, we will advise accordingly. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide. We extend our sincere apologies for the sub-standard service that you may have initially received. For further assistance, please feel free to contact us on: [protected]@cellc.co.za Regards, Nothando [protected]@cellc.co.za

I called on today, 30 Sept, after another week of waiting, and ofcourse, STILL NO REFUND. Not only that, they cant even pretend to assist me as their "Customer Service" and Accounts departs' systems are "down". Take a bow Cell C. Poor, very poor.

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Janine Mackay
, US
Sep 06, 2022 7:45 am EDT

Cell C are the most incompetent and unprofessional Service provider that there is and the reasons are as follows

I had a phone that I took in for repairs - they couldn't even put the correct IMEI number on the Job Card and after many frustrating calls and emails I had the phone returned so that I could find someone else to repair the phone as they wanted to charge me R3500 and it cost me R900

I have tried to do 3 sim swops ... they couldn't even do that - If I had it done at the Cell C store it would have cost me R150 per sim - doing over the phone R50 -

Had a phone stolen from me and I requested the IMEI number from them as I had misplaced the box and after months of calls etc I finally got this from Cell C so when I send this to them on the claim forms so that they can get a ITC number so as to blacklist the phone and I could hopefully pay the excess and get a replacement I was told that the IMEI number was incorrect... and all the running up and down at my cost, I don't live in town ...20km out of town ... I was then informed to open a case so as to escalate this query in which I did and I am still waiting for them to get back to me 3 months later as they CAN NOT find the phone on their system that I am paying for that someone else is using at my cost -

I informed them that as I am paying for a cell phone that is not on their system - they just went and cancelled my contract and now they expect me to pay for this - I have not seen any contract not do I know that they can just do this - when the lady from the accounts department called me regarding the outstanding payment I explained to her why I haven't paid BUT to keep my good name I WILL settle this account before month end which I have done ... now my work (as I work from home) has been on hold as I need data to send and receive - and having to buy data on my prepaid phone is costing me money that I don't have -

They have treated me like a criminal and the stupid questions I have to answer is pathetic and all they can say is OOO I am sorry - when actually they not - they NEVER had the balls to be honest with me

They treat you like royalty when they want you to have a contract and then treat you like [censored] when you have a problem - so for the past 5 months I must pay for a phone that I don't have and the actual criminal has - the consultants at the call center clearly have no idea about customer care and clearly just read out a manual - and I had 5 contracts - 3 that they couldn't do a sim swop cause they don't know how

and the best is they still call me to tell me about their specials etc yet I can even have my contract reinstated

I stopped the debit Order as they could not change the date on their system and duplicated a payment but lucky I never had money in the account - yet I must pay for the bank charges...

I did a EFT and they had NOT allocated this and suspended my account ... and again after many calls I had this sorted out then I withheld my payments hoping that they would resolve my issue regarding the IMEI number to get a ITC number ...

and to think I have had a Cell C prepaid number for over 10 years -

So thank you Cell C for all the time and energy I have wasted

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MartieWilliams
, ZA
Oct 15, 2018 3:37 am EDT

Hi, I'm very disappointing with Cell C's insurance department CSurance! I have logged a claim with them on 31.07.2018 and send numerous e-mails to Csurance@wwas.co.za without any luck for feedback regarding my claim. Just this morning I've phoned them on [protected], 3 x times and each time was cut off as soon as someone picked up or been holding for over 10 minutes and then got cut of. It is the worst kind of service, if any service at all and I'm not happy at all!

And since the claim was logged by me I also do not have the privileged of using the benefits but have to pay each month for it!

My Ticket nr: 869256 that I've received from Csurance on 6th of September. Is there anyway that Cell C can intervene because this can't go on like this!

I will appreciate it if someone could contact me regarding this matter otherwise I will have no choice but to go to HeloPeter and the rest of the Social Media to complain.

Regards
M. Williams
Tel: [protected]

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Tamarine Pannewitz
, US
Aug 22, 2018 12:53 am EDT

I Purchased the sensation tablet 2 years ago and only notice now that on the box it shows 8gb + 1GB of internal storage but when I go to settings on the tablet the internal storage showed a total storage of 4gb. if I knew this I would never have opened a contract to get a tablet that doesn't have a lot of storage on. please contact me urgently tamarinehp@gmail.com

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Razina Meer
, US
Aug 14, 2018 7:28 am EDT

I returned from a 3 week holiday in July, only to find that I'd lost my Virgin Mobile simcard, (which I had replaced for the duration of my holiday abroad). In view of the fact that my nearest Virgin Mobile store had closed down, I decided it would be a good opportunity to change cell phone providers and port my number of 8 years to Cell C.

I chose Cell C because my parents have been customers there ever since Cell C began and because I'm often handling their queries myself at the Musgrave Cell C Branch, which is conveniently located not far from home. Putting me as an additional number on my parents contract would also save time and paperwork. I explained my situation to Cell C Musgrave, who assured me that porting my number would not be a problem and that they could do so free of charge. My contract was signed on 23 July, with an assurance that the number would be ported by the end of the month at the latest. However days turned in weeks, and despite repeated reminders, calls and visits to the branch to bring ever more documentation, IDs etc. to the Musgrave Branch my number was STILL not ported. A few days ago, I was finally informed that the number could only be ported for a fee of R250.00. Considering the fact that I was NOT informed of this, and that I was in fact informed that I would pay NOTHING to have my Virgin number ported, I naturally refused to pay. Rather than pay this ridiculous (undisclosed!) sum, I thought it best to take my business back to Virgin.

Due to the lack of a store in my vicinity, I called the Virgin Call Centre, only to be informed that my number had been terminated only days before, i.e. on 7 August - AFTER I'd already signed my contract with Cell C, and BEFORE I was informed of the R250 fee, and that's it was now no longer possible to get my number back with Virgin. You can surely imagine my frustration and disbelief at the disingenuous, entirely unacceptable manner in which Cell C had signed me up. Not only was I forced to endure the worst possible customer service, (I had to consistently 'chase' the Musgrave Branch for information pertaining to the delay in porting my number - with ever changing goal posts), but the information at I received at the time I took out my Cell C contract was incorrect, if not deliberately misleading AND some 3 weeks later I was STILL without a number anyone knew and, or could contact me on.

It stands to reason that I would NOT have taken out the contract with Cell C if I had been informed upfront that I would have to pay the R250 'porting fee'. I would similarly not have had my number terminated if I had contacted Virgin mobile earlier, instead of putting my faith and trust in Cell C, waiting for them to resolve issues they promised to resolve. While I would have liked nothing better than to terminate any and all dealings with Cell C, I find myself in the impossible, frustrating and untenable position of loosing a number I've had for the last 8 years. Under the circumstance, the only 'fair/ fitting' course of action is for Cell C to finally port my 'old number' ASAP - as indeed they'd promised to do 3 weeks ago! - WITHOUT insisting on a fee they did NOT disclose 3 weeks ago. I look forward to a fair and speedy resolution of a problem that could have been avoided altogether with the right information at the right time.

Yours sincerely
R. Meer
[protected]
[protected]

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Razina Meer
, US
Aug 14, 2018 7:18 am EDT

I returned from a 3 week holiday in July, only to find that I'd lost my Virgin Mobile simcard, (which I had replaced for the duration of my holiday abroad). In view of the fact that my nearest Virgin Mobile store had closed down, I decided it would be a good opportunity to change cell phone providers and port my number of 8 years to Cell C.

I chose Cell C because my parents have been customers there ever since Cell C began and because I'm often handling their queries myself at the Musgrave Cell C, which is conveniently located not far from home. Putting me as an additional number on my parents contract would also save time and paperwork. I explained my situation to Cell C Musgrave, who assured me that porting my number would not be a problem and that they could do so free of charge. My contract was signed on 23 July, with an assurance that the number would be ported by the end of the month at the latest. However days turned in weeks, and despite repeated reminders, calls and visits to the branch to bring ever more documentation, IDs etc. to the Musgrave Branch my number was STILL not ported. A few days ago, I was finally informed that the number could only be ported for a fee of R250.00. Considering the fact that I was NOT informed of this, and that I was in fact informed that I would pay NOTHING to have my money ported I naturally refused to pay. Rather than pay a ridiculous (undisclosed!) sum, I thought I would be best to take my business back to Virgin.

Due to the lack of a store in my vicinity, I called the Virgin Call Centre, only to be informed that my number had been terminated only days before, i.e. on 8 August, i.e. AFTER I'd already signed my contract with Cell C, and before I was informed of the R250 fee, and that's it's no longer possible to get my number back with Virgin. You can surely appreciate my frustration and my disbelief at the disingenuous, entirely unacceptable manner in which Cell C signed me up. Not only was I forced to endure the worst possible customer service, (I had to consistently 'chase' the Musgrave Branch for information pertaining to the delay in porting my number - with ever changing goal posts), but the information at I received at the time I took out my Cell C contract was incorrect, if not deliberately misleading.

It stands to reason that I would NOT have taken out the contract with Cell C if I had been informed upfront that I would have to pay the R250 as a 'porting fee'. I would similarly not have had my number terminated if I had contacted Virgin mobile immediately, instead of putting my faith and trust in Cell C, to resolve issues they had with porting my number. While I would have liked nothing better than to terminate any and all dealings with Cell C, I find myself in the impossible, frustrating and untenable position of loosing a number I've had for the last 8 years. Under the circumstance, the only 'fair/ fitting' course of action is for Cell C to finally port my 'old number' ASAP - as indeed they'd promised to do 3 weeks ago! - WITHOUT insisting on a fee they did NOT disclose 3 weeks ago. I look forward to a fair and speedy resolution of a problem that could very easily been avoided altogether with the right information at the right time.

Yours sincerely
R. Meer
[protected]
[protected]

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Mapina Masithela
, ZA
Jun 20, 2018 12:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I made a claim last week at Eastgate Cell C..I had to go back an find out how far is my claim only to find I've been charged a ridiculous access your consultant gave me the most ridiculous explanation .How dare you offer me an iPhone 7 while you know very well it's been discontinued I'm disgusted at your service I paid your access and I want my new phone by Friday I can't stay for 2 weeks without my phone that I pay for every month

Your Sincerely
MP Masithela
[protected]

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Paula Hutchence
, ZA
Apr 20, 2018 5:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Imagine my surprise after my own SHOCKING experience with Cell C.
I feel that this is clearly the way they conduct ALL their business and 'steel money' from clients and claim it is all perfectly legal.
Last year April I enquired about paying my contract in full and upfront for the remaining year of my contract.I have done this before with my son's contract and without a hitch. I paid my account up front (naturally they were delighted to take my money) and they told me that when I receive my sms for renewal, to cancel the contract.
Earlier this year they (Cell C) deducted R120 off my account. I reversed the deduction as in my mind my contract was paid in full until the end of contract date. It was then deducted again.

Imagine my surprise when when I called the customer service department to alert them of the error, they informed me it is for usage of data etc.
SERIOUSLY? A contract paid in full and now I need to pay more - HELL NO. End of March 2018 they deducted R470.00 again out of my account. I called them and MANY times they told me that it was for usage and to close the account. Are they insane? Where the heck does one pay to close an account?
I had been given the run around so many times and finally someone told me they needed to listen to the recording to determine where things stood. I called on Monday the 16th April 2018 to find out what was going on. The agent said I was to be refunded and apologised for my distress.
Today the 20th April, an arrogant agent called me to inform me that I would not be getting a refund of money stolen out of my account and that was that. I asked to speak to a manager and he informed me that I would get the same answer.
I hope that if you ever consider Cell C as a service provider - NEVER EVER USE THEM!

I wonder what the people at the Consumer Protection Board would say should they start an investigation.

Absolutely and completely DISGUSTED! Sad that I am not alone!

I am sick to death of Corporate Companies that line their pockets with the hard earned money of their clients that they are so called there to serve - what a load of HOG WASH!

Cell C
Cell C
, ZA
Apr 20, 2018 8:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Ms. Hutchence

Thank you for bringing the matter to our attention.

Please send us an email with your Cell C or ID number and contact details. Our email address is sm@cellc.co.za.

We would like to apologize for the inconvenience caused. Our team will look into your query upon receiving your details.

^NS

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thaxxx
, ZA
Apr 11, 2018 7:21 am EDT

Bought a cell c starter pack from a promotions agent in newtown. Was promised R30 free airtime and 2GB data free for three months. Never received any of that. Can something be done about this because these promotion agents are scamming people of their money. And worse, if you dont pay them the money that they sold you the sim card for, they steal your phone

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char111
, ZA
Mar 13, 2018 12:54 am EDT

1. 1/3/2018 loaded R20.00 phone time. 4/3/2018 phoned for 16 secs. No more phone time left on my phone. WHY?
2. 26/11/2016 AVBOB loaded R500.00 phone time. Made two calls and the whole R500.00 no longer available. WHY?
This CellC theft must stop!
[protected]

Cell C
Cell C
, ZA
Mar 13, 2018 1:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of char111

Dear Sir/Madam

Thank you for bringing this matter to our attention.

Our Support Team will have a look on this matter and revert back.

^NT

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Ntandoz
, ZA
Mar 02, 2018 1:22 am EST

I CALLED CELL C ON FRIDAY 23/02/18 FOR A CANCELLATION AN SMS FOR THE SETTLEMENT WAS SENT TO ME AND I PAID IMMEDIATELY. MONDAY 26/02/18 I CALLED TO CANCEL THE CONTRACT AND I WAS TOLD THAT THE MONEY DOESN'T APPEAR ON THEIR SIDE. I EMAILED THE PROOF OF PAYMENT. I CALLED AGAIN ON TUESDAY 27/02/18 AND THE CONSULTANT SAID I SHOULD WAIT UNTIL THEY DEBIT THE INSTALLMENT ON THE 28TH. ON THE 1ST OF MARCH 18 I CALLED AGAIN FOR A CANCELLATION AND THE CONSULTANT SAID "IT WILL BE CANCELLED BEFORE THE END OF BUSINESS DAY. TODAY 02/03/18 I CALLED AGAIN FOR FOLLOW UP ON THE CANCELLATION THE CONSULTATION SAID "IT WILL BE CANCELLED IN THE NEXT 10MIN". I CALLED AGAIN AN HOUR LATER THE GUY I SPOKE TO TOLD ME ABOUT A 24 TO 48HRS WAIT BEFORE THEY CANCEL. TELL ME DOES IT TAKE THE WHOLE WEEK TO CANCEL? IM FED UP WITH CELL C YOUR SERVICE DISGUST ME

ComplaintsBoard
B
2:51 am EDT

Cell C False advertising & bad service

Three weeks ago I wanted to upgrade to a phone with GPS. I had my eye on the HTC's, but asked to see all the phones with GPS. I decided to go for the HTC-S710 as it was also in this batch. I also wanted to step down from the 100 anytime minutes to a 100 off peak minute contract. For this I was advised that I can take the HTC-S710 at a once of fee of about R400. When all the paperwork was done, one of the other counter people informed us that the amount is about R1000 and not the R400 as indicated. All of this took some time and so I decided to stay on the 100 any time contract so I can get going. When the phone was handed to me I was informed that it has a 85 day exchange warranty for any product problem not related to physical damage or water. In the following week I tried setting up the internet and found out it had no GPS. Eventually we got the internet set up, but leaf locate still did not work. With in the following two weeks I learned that leaf locate is only a map download facility. There is no map guidance on this phone. I also purchased a micro SD card for the phone and then determined the slot is not working. Two weeks after I received the phone, I took it back with the complaints that the internet is not working and the SD card slot is faulty. They took the next hour in setting up my internet and then booked in the phone, because the SD slot is faulty. This repair would take four to six weeks. I had to leave so I just let it go. When inquiring about the exchange policy and in the following week I was told that there is only a seven day policy and the contract can not be reversed, because the phone packaging was opened. This means I got a phone for more than I wanted to pay monthly that hasn't got the functions I asked for. In other words, they are getting my money, so why would they care. I asked if they could reverse the contract and I live out my current contract for the remaining 3 months with the hope of new releases with my requirements, but this was declined. Like I said. They are getting my money, so why would they care. This is the service you can expect from Cell C in general as I get very little feedback from the customer services. The store where I signed the contract is in Menlyn Park shopping center, the Cell C shop next to Standardbank.

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K
12:42 am EDT
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Cell C Unlawfully taking money off my account, pathetic service

I have never in my life experienced a service so pathetic in my life, Cell C has unlawfully taken money off my account, they refuse to pay the money back, i am still waiting after two weeks for them to pay it back, as for customer service, i will be a fool to recommend them to anyone, i will definately be warning anybody i come across about this service! They do not know what they are doing, they are incompetent, useless and i am extremely disgusted about this service! After reading the complaints from other customers about Cell C, I have realized how many dissatisfied customers there are and how many complaints are similar, I have had enough of their bad service, enough of them messing around with my money, with my living! If this matter is not resolved I will be taking this further as i have grounds to stand on! I will Sue Cell C, That is not a threat, I am Telling who ever is in charge of that useless place!

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jahlady
, ZA
Nov 01, 2017 8:46 am EDT

I feel terrible, Cell c is full of crooks!

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Jacques
,
Nov 13, 2008 12:21 am EST

I feel just the same...

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M
12:36 pm EDT

Cell C Paying for services and net getting it

a sales person from a third party mobile phone contacted me for a mobile contract. This contract included a l760 samsung phone with a cell-c controll chat 120 contract and a R2000 woolworths gift voucher. This happened in december 2007. its august 2008 and up till today ive not recieved my voucher. i only recieved the phone a mont ago. Now the R125.00 free phone call time is not working but they keep on billing me as if nothing happened. ive at this stage loged 30 e-mail driven complaints spoken to about 50 different people and still no joy. ive even spoke to richard the sales director and he is now just avoiding me.

i dont know what to do please help
cell [protected]

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NICK JOSEPH
, ZA
Apr 09, 2009 5:37 pm EDT

I TOO HAVE A CONTRACT THROUGHT ALTECH AUTOPAGE CELL (MTN) NETWORK. OF LATE I HAVE FOUND THAT MY SMS ARE NOT GEETING THROUGH TO MY RECIEPIANT DESPITE DEL BEEN CONFIRMED. ABOUT A MONTH AGO A REP PH ME TO ASK IF I WLD BE INTERESTED IN SETTING A LIMIT TO WHICH I AGREED, HE ALSO SOLD ME A 500 SMS BUNDLE. I HAVE NOW ALMOST REACHED MY LIMIT ONLY TO BE TOLD THAT I MAY NO LONGER SEND SMS DESPITE PAYING FOR 500. I TAKE THIS AS BLATANT MISREPRESENTATION AND AM SERIOUSLY CONSIDERING MY CONTRACT WITH THESE PEOPLE. HOW DO I DO THIS?

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pieter du toit
, ZA
Mar 12, 2009 3:48 pm EDT

www.myaccount.co.za

ComplaintsBoard
J
8:53 am EDT

Cell C Incorrect amount quoted for contract & shocking service

This is a long one, but worth a read, trust me, it's almost entertaining if it wasn't so ridiculous! I have had terrible reception and call quality with CellC. On weekends, in particular, my mother (also with CellC) and I can frequently not get through to each other and yet, if I use my husbands phone to call her (he's with MTN), it gets through. One would think that they would encourage family members to be on the same network...

Due to this and the fact that their 'Casual Chat' contract doesn't provide any free peak minutes, I had decided to cancel my contract after the 24 month period came to an end, which I did. Shortly before the last day, I received a call from a sales consultant. He told me that I could get the phone that I wanted on 'Casual Chat' for R39 a month. (this after me telling him that I had already decided to move to MTN)

Shortly thereafter, I was surprised to see that I was actually being charged R69 a month. Now, R30 difference is not huge, but, on principal, I will not accept being quoted one thing and charged another. I logged the first query, which was closed without me being informed or given any feedback. In the query, I asked for a copy of the verbal contract and/or the opportunity to hear the call (they are all recorded) as this was my contract with them and I know that did not tell me about the additional R30 charges (for itemized billing and Caller line identity)

In their ad's, CELLC state that all contract amounts INCLUDE these two items, so I questioned why I was quoted an amount EXCLUDING them over the phone during my 'contract' conversation. As the first query was closed without feedback, I logged a second, again asking for the transcripts of the recorded call. After an extended time period (they promise to get back to you without 48 hours), a received an sms and an email stating: 'The R39 does not include itemized billing and caller line identity' What a joke? I had already worked that out for myself and that answer was not at all what I asked for.

I replied, repeating my story and the request. I phoned the call center on numerous occasions asking for feedback, each time speaking to a different consultant and having to explain the situation over and over again. (in one 50 minute phone call, I was put on hold twice, only to go back into the normal incoming call queue and had to repeat myself 3 times IN ONE CALL).

On another call, after being told to hold, I refused, saying that I wanted to speak to a supervisor. The supervisor claimed that he could not hear me very well and asked if he could call me back straight-away. That was a week and a half ago and I'm still waiting for the call...

Eventually, I went in to their offices in PE and spoke to someone face-to-face. She was the first helpful person that I have dealt with. She created another query for me. Today I received an email reply to my query stating that 'should I wish to cancel my contract, I would be charged R145 a month for the remainder of the contract and a R1000 penalty charge and that CLI and itemized billing are mandatory'
If this situation wasn't so frustrating, I would've actually laughed. Firstly, how can they charge me more than double what my actual contract amount is to cancel anyway? If I don't use my phone for the next 21 months rather, that would be cheaper for me to do, but the rocket scientists there obviously don't think like that!

So, yet again, they have failed to provide the simple answer to my question: to provide me with a copy of my telephone conversation/contract. If they can't show me my contract, how can they charge me a fee for canceling it?

This company is a joke, I've never experienced such bad service and I would strongly advise anyone considering CellC to think about it very carefully and read the fine print in the conversations that you have with them, as that's obviously what they expect you to do somehow!

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nikki
,
Aug 06, 2008 8:28 am EDT

I have NEVER experienced such shocking service and apathy in my life! I upgraded and renewed my contract recently (stupid me) and paid R1500 extra for an HTC touch handset. 3 weeks after i received the phone, it froze and i haven't been able to switch it on again. I phoned cell c (obviously waited for ages, was rerouted a couple of times etc...) and eventually they told me to take my ID and phone to the megastore in canal walk. I did this, only to be told by them that i have to get cell c direct to collect the phone from me for repairs. So I called them again and explained what happened after being on hold for 23 minutes! I explained my story to 3 or 4 people yesterday and wasted an hour of my life being shifted from one agent to another. I said i needed a manager to call me and the agent assured me i would receive that call first thing this morning. By 2pm today i had still not heard from them, so i called again and i kid you not - spoke to 6 different people! I had to explain my story EVERY TIME! One time, i got put through to "someone who could help me". I explained my situation to him and he told me to hold for a second while he checked something. The second turned into 10 minutes and guess what? There was someone new, asking me how they could help me! I have really had it with them. I don't want to have anything to do with them! I wonder if there are actually managers or if the whole company is run by call centre agents?

ComplaintsBoard
K
6:02 am EDT

Cell C Service

On 30/6/2008 we fill in forms to apply for a samsung j700 at the cell c shop in brackenfell. The lady that assisted us was not familiar what was going on, she told us that we have to wait for 1 day before we will receive the phone, the next day I went to the shop and asked her again when the cellphone will be ready. She told me that it will take 2 days. This afternoon I went again to asked them what was going on. My daughter and I had to wait because there was a meeting and they cannot go into the office while the people are busy. They asked us to give them time, we went back and was waiting for 15 min before they went into the office to check if the phone was there, there was still nothing. The told us that they will phone us. The service are no good and why do cell c make promises that they can't keep.

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Matthew
,
Sep 08, 2008 7:10 am EDT

What you need to know is that this store is not a CellC owned CellC store. It is a franchise store owned by someone, like pick n pay family store. It is stores like these that give CellC a bad name, when CellC doesnt actually have anything to do with the people in these stores.
The only real downside of CellC is that the contract can take 1-3 days for approval as the credit vetting doesnt get down instore at most branches, so applications get faxed off. As for who ever working at this store, they probably told you that it will take a day as they dont want to lose a customer, especially as most these consultants work on commission. So one cant really say why does cellc make promises they cant keep as they are not CellC.

i used to work at a CellC store... I was a CellC subscriber before I worked there and I still am. I have had issues with Cellc, but you will find the same issues with the other networks.

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S
1:01 am EDT

Cell C Cell c blacklisting

It's sad how even if you an outstanding amount, cell c will still not remove your name from itc & ldquo;cell c does not remove names on itc, however we only update your status”. If you pay something, especially if it's a measly amount like r700, why cant they take your name off itc. They have probably never had to struggle with getting finance.

It's a sad affair when a 'popular' company like cell c really does not give a rats ### when their clients are going through a difficult time (Even if they told them they would be late with payment).

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nicole smiles
, ZA
Mar 23, 2009 3:40 am EDT

to whom it may concern

i have a nokia E65 that i couldn't use for ove a year now due to the fact it has been blacklisted for no particular reason. even if i put another simcard in the phone it keep on displaying "simcard registration failed"
please can someone help because we have been calling all networks even sent the phone back in to cell c and all they say is it has been blacklisted.

please can something be done regarding this.

my cell phone number is [protected]

alternative numbers [protected] / [protected] /[protected]

regards
nicole smiles

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L
10:48 am EDT

Cell C Bad service

I placed an complaint about a cellc problem on hellopeter on 4/6/2008 (Also see comp posted 20/3/08) , this company gets the oscar for incompetance) my daughters phone was stolen 15/5/08, reported and sim blocked 16/5, they managed to eventually blacklist the handset on the 23rd, after 7 faxes and several calls (Be warned, it takes phoning daily and half their manpower to get this right) , I submitted my insurance claim (Csurance) on the 23/5, again on 29/5, after posting my complaint on hellopeter 4/6 I get a call from nothando mlonyeni who refered me to natasha gopi at csurance. Natasha informed me very arogantly that the reason my claim was not processed was because my account is in arrears. Cellc was informed of my new banking details in writing and it was changed before month-end as they confirmed in a conversation 31/5 while doing a security check (Recorded conversation thank god!) , naturally their was a glitch in their system and my debit order was never changed but as usual this is not cellc's problem but mine. Strange thing is that my insurance claim was not processed from the 23rd to the 31st of may before my account was in "arrears". I paid the r600 up on a new phone on 10/6 (Emailed proof send by fnb as well as emailed natasha to notify her it was done) , I received confirmation from cellc 11/6 (By sms) that they received my money, I have been mailing natasha (And cc nothando - the damage control lady for cellc who by now knows me by name) , not one of my calls to natasha ([protected]) was answered or returned as well as e-mails to both natasha and nothando. I phoned cellc today, 12/6/08 and was told that my money was only received today (Yesterday morning's sms must have been a mistake) and that that my phone is still not on its way. I have had it with cellc, I dont want any calls from them with any more of their blantant lies, empty promises and pathetic service. They even tried to blame their bad service on me by attempting the pathetic "arrears" excuse, this is a perfect example of a company with people with no ethics, I find it in very poor taste. I requested the name and contact e-mail address of the md and was not given the info by nothando. I would appreciate your help in this regard and would be too happy to give you the details of my previous run in with cellc as well.

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3:16 am EDT

Cell C Refusal to stop debit order

In 2006 one of our Cell C contracts expired and the company decided to transfer this number to MTN. All necessary documentation was completed and provided to Cell C and MTN and this line was transfered to MTN. Since 28 July 2006 our company has been paying a monthly payment for this contract to Cell C and MTN. Cell C was contacted numerous times without luck. They refuse to stop this debit order and never come back to sort this problem out and keep on deducting this monthly payment from the company account.

I work daily with MTN, Voda and NEVER have i experience such terrible service.

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3:19 am EDT

Cell C Cell c makes fraudulent charges on contract accounts

Customers must become aware about cell c 's fraudulent billing system. Cell c continues to bill clients even though contracts are cancelled. I cancelled my contract afer twenty four months. I was billed for the twenty fifth month. The staff are also trained to defraud their clients. Integrity and fair business practices are not part of thier customer policy. Plainly cell c is in business through fraudulent ways and not because they are competive. They do not understand the meaning of fair. They make every effort to defraud their clients. I have never had any joy with them since having two contracts with them. My other contract which was insured by them was repudiated, when I had a claim. There is every evidence that cell c has no integrity.

It is frustrating dealing with the customer service as there is no service. Why is a company like cell c still on the market. How does one report this unfair business practice to ensure that other unsuspecting clients are not taken for a ride by this company. They seem to be thriving in the market only because they are defrauding client. They will never stand a chance with their competitors as they lack professionalism and honesty. They will never be able to maintain high standards like vodacom and mtm. They thrive on the unsuspecting.

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Magriet Bester
, ZA
Aug 10, 2013 2:08 pm EDT

Two years ago, my husband take out a contract phone at Game Stores in Somerset Mall, Somerset West. We had No problems with Cel C. We thought they are the best. airtime and smses was on time every month. We had no complains up until the beginning of May 2013 when I had to phone customer care for a fax number to cancel the contract. They ask me my husband's I.D number and I gave it to them. That is where our NIGHTMARE start with Cel C. I had to find out that the contract is not on my husband's name but on another lady's name. My number is [protected], and also the other person's but I got the calls.
We went to Cel C stores to find out what happened. They phone and we got smses that say that our quiry is received and they are busy with the case. That is all. never hear anything from them. My husband went to our attourney and she suggest we pay the last two payments, we did and mail the slips to the attourney. She did send Cel C a email but we did not hear from them since that time, only smses. I had two phone calls from customer care in the last month but they are looking for the lady who the contract belong to. I did tell my story but no reply. Cell C still take a payment after we did pay them.
Today (10 August 2013) my husband went to Cell C stores again. previous times they tell us that they are busy with fraud investigations. Today the guy at Cell C store in Somerset Mall tell us after phoning again, that we had to send all our documents again because they don't have anything from us. Our attourney already send all the documentation. We had a few reference numbers but they cannot give us any feedback.
What is wrong with Cell C? We thougt they were the best. Well as soon as my contract is stopped I will never use Cell C again. I will go to the Rapport newspaper with them as well to the Sun newspaper. Actually I already have appointments with both of them in this coming week unless Cell C came up with a solution for us before Wednesday the 15th of August 2013. If not, I am very sorry because then I will go the newspapers. I am sick of people using others and get away with it or don't do there work properly.

Yours sincerely
Magriet Bester

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6:19 am EDT

Cell C Insurance claim!

My cell ([protected]) was stolen on the 31.03.2008 I've been calling cell C everyday as I followed procedure to make a claim I received a fax today stating that my Cell C sim was not in the phone @ the time it was stolen which is not true. I've appealed against their decision not to replace as I use this phone for business (receive calls) this no. appears on my business cards + pamphlets and I would have never falsely reported it and lost already 9 days of business (calls) if that sim was not stolen. I am very disappointed in the accusation. Their efficient service starts when they convince us to use them as a service provider and ends when we experience a problem!

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zenzele mdakane
, US
Sep 20, 2011 2:20 pm EDT

Cell C is full of kak its actually reaping people of their money and the srvice they giving us is ### they gonna loose clients if they dont hire competant people Agents got attitude and rude towards their client. this is pathetic service provider ###

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Ayanda
, ZA
Dec 19, 2008 4:23 am EST

Im also experiencing the same problem with these Cell C people, they always have the same excuse of the sim card was not in the phone at the time it got lost. I asked them how is it possible for 1 sim card 2 be in 2 different phones at the same time, they problem is that they dont update they information on they systems. 4 Months back i sent in my phone 4 repaires and it took them 7 weeks & 3days 4 me 2 get it repaired!
CELL C is the most pathetic service provider

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mogamat-nur
,
Aug 15, 2008 1:42 am EDT

the same happened to me in july 2008.i use two phones one for work the other for personal use.i used my contract sim with the number [protected] in my old phone to work so that the new phone does not damage while at work.on the day i was robbed from my phone i swapped the two sims the contract sim with the contract phone cause the battery was flat, and i was awaiting a call on my private numb.whan i realized the phone was missing i contacted cell c immediatly they advised me to blaclist the phone and block the sim.get a case number and hand in all the documents to the shop i took the contract from.they declined the claim i went to get a sworn avidavid from the sap to proof my statement.they declined it agen.i went to the head office in tygerberg hills spoke to a consultants all he said was i qupte the fine print of insurance is if the handset and phone is not used together they cant help me. they still want me to pay for the contract.i feel it unfair.i went to the shop to take out the contract no one send me the insurance policy and they did not have it in store either.the consultants who helped me did the insuring of the phone on his pc and just told me its insured.no im the one responsible to have asked for the policy all the time.im doing fleet management for my company wich require a cell phone 24/7 for theft or any other signals the tracking company receip they must be able to contact me.now im without a phone because it was my responsibility to get a copy of insurance policy.i personally feel the phone is a valuble asset in the contract not the sim for its cost only r135.00 to get a new sim.so how can a clause like a phone and sim must be used together at all times be realistic at all.im paying for it but they determine the use of it.this is all after paying insurance for a year.can anyone help me regarding this poor service cell c has given me.

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5:51 am EDT

Cell C Horrible service!

Hi, my husband has 2 contract with cell c for a few years now. September last year my lg kg 800 chocolate phone just went completely white. It was in brand new condition. At first the chatsworth branch refused to take it in to repair & then later in nov 2007 they sent it to ixia for repairs. 2 months passed & they did not call me. January, I called the chatsworth shop & was told that the repair center were still waiting for parts. Eventually in feb. The lady from their branch called to say that the phone could not be repaired due to a fault from the repair persons side & that they were going to replace my phone with a brand new phone. A week later my husband goes to the shop to collect the phone & is quite shocked when they hand him a second hand phone with scratches all over the front & back. They then denied the brand new replacement and said that they will send the phone back to ixia & get the covers replaced.

On the 26 march the lady at their branch e-mailed me that the phone will take 1.5 weeks to return. Once again 1.5 weeks later she calls to say that they cannot find replacement covers & would like to give me a second hand samsung 900. I have tried on several occasions to contact the repair person at ixia but to date he has not made any reply to my e-mails or messages. I have had no contract phone for 5 months now. I am still paying the contract amount. I also called the cell c toll free no. Several times & at 1 time really believed that someone was going to assist me. From the beginning I have had to deal with lies and don't care attitudes. I have never in all my life experienced such horrid service delivery. I am so stressed & frustrated.

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Tertius Strydom
,
Jul 15, 2008 12:39 pm EDT

I've been on hold for close to an hour now after the consultant answered the first time (after being on hold for 20 minutes), said there was noise on the line, I asked her to call me back but instead I was put back in the qeue.

How is it possible that my call should be on hold for this amount of time? Terrible service. First thing tomorrow I will start the process of moving my account.

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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