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Cell C
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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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D
8:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C account paid up

I had a contract with cell c I was retrenched from my previous employer I submitted documents then as proof of retrenchement I was still paying my account until december. As soon I got a new job I made arrangements to pay up my account I received a sms with bank account number the total amount I was told via a phone call. Before I paid up the account I spoke to 3 different people. And after I paid up I spoke to 5 different people and they all assured me that my account was clear. I called several time equiring a paid up letter and they all promised to send in 7 days. Then suddenly today I receive a sms from nds now suddenly im handed over by cell c after I have been calling and holding on line with my airtime while you guys were deciding if I owe you or not. Today I spoke 3 diffent ppl 1st person says I owe r81, then the second person says no my account is clear the 3rd person says I owe r59. Like really how can I pay r2000 and fail to pay what ever amount it is that I owe. I even wrote 3 email requesting a paid up letter still nothing. I must say the service I got from cell c was very poor becouse no one knows whats happening.
All I want is to clear my name as I was the who contacted cell c when I got a new job. So can any of you who knows whats happening with this account call me please! [protected] id [protected]

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4:14 am EDT

Cell C migration request

exact email I sent to Glocell on 12th September to:
[protected]@glocell.co.za
[protected]@glocell.co.za

Goodday

Still no feedback, call back, correspondence? Call centre let me hold on for 30 minutes without an answer ---- they must look for my documents! How much more must I take?

Will definitely contact the consumer board regarding this non-existing service.

Thank you for this pathetic experience.

Kind Regards,
Esme Strauss
HR MANAGER

exact email I sent to Glocell on 6th September to:
[protected]@glocell.co.za
[protected]@glocell.co.za

Goodday

Can I first of all inform you about the pathetic service I ever experienced from a service provider! I applied for a migriation of a mere +/-R20.00-R40.00 extra per month!...on my daughter’s tablet on the 18th August 2016.

I phoned the last week of August as told by the agent when I did the application, and were told ALL IS IN ORDER!...and that the changes will take effect the new month which is now, September 2016.

This morning when I queried I was told that I need to send my payslip (which by the way is confidential, and it is expected from me to “publish” it to an open e-mail address to Glocell!). NOTE:: NO correspondence or a phone call to me requested this, if I did not phone nobody at Glocell would bother.

If this simple process takes weeks, how long will it take when my three contracts will fall due for upgrade.

Your company service is a disgrace, unprofessional and each time an unpleasant experience!

It is such a pity that we the consumer had no say in the transfer of the Altech Autopage accounts as I would definitely NOT ever make use of Glocell.

I have my contracts with Nashua Mobile for more than 10 years and NEVER had problems with them.

So now...attached please find my a) payslip, b) migration request and c) copy of my ID. Will I wait another 3 weeks or forever for an answer.

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1:07 am EDT

Cell C unlawful deductions of my account don't hold acc with glocell

I have signed up for their special with cell c (Boattrip) however cancelled it before receiving the router.. Then 2 months down they sent it, the courier co did not want to take it with so I had to arrange for them to send a courier co again to collect it, which they did however they still have not cancelled it on their system and have been unlawfully deducting exhuberent amounts of my account. Swearing at them does not even preturb them. What is one to do? Close your bank account? Really... Sure we can do something legally as it is theft! Help will be much appreciated regards thea [protected]@gmail.com

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11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C ridiculous data bill

My contract states Unlimited calls, SMS's and 10GB of Data. Received an sms on the 31st August stating I have reached a monthly usage of R3862.32 for voice, data and SMS and that my line has been suspended. When calling Cell C on the 31st the woman informs me yes I have exceeded 10 GB and I was "per minute billed" up to that amount(even though my account was suppose to be capped after utalising 10GB supposedly this was also not done?) and I have to pay this amount on top of the monthly R1600.00 I pay for this contract. I have had this contract for a year now and only once when I came close to utalising the 10GB I received an SMS from Cell C making me aware. In this case however I did not receive an SMS and was completely unaware of the above. I asked the consultant on the other end to send me the account so I can see what data was used when, she confirmed she had sent me the mail... I AM STILL WAITING! I m also furious as to why my data was not capped at 10GB as discussed and set up when opening this contract ! I do not have countless hours to wait for a consultant and keep telling this over again. If I cannot be sent the account, how am I suppose to resolve this issue.

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12:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C unauthorised billing and unprofessional service

I purchased a mobile router device on the promotional deal of 20Gig per month. I received my first invoice in November 2015, amounting to R199 and then in December, the invoice was for an amount of R 903.20. In January, this amount escalated to R 2072.02. On 1st of Feb 2016, I queried the invoice and was informed that a consultant would call me. I informed the consultant that I had not used the device since December holidays and when I did use it, I certainly did not exhaust the apportioned data. I requested a detailed billing sheet and was informed that they're unable to provide me with this.
I have subsequently queried this amount (in writing) as an unauthorised debit on 30 March, citing case number: [protected], and requesting information about detailed itemised billing and about cancelling my contract. I have not received any solution to this end or to my request. I have received a call from debt collectors who have informed me that the account has been handed over to them and that I stand to be blacklisted. I informed them that my query has not been dealt with at the company level and because they have alleged this particular amount is due, they are required to prove but have not done so. Their service is not only pathetic but also unprofessional and inefficient.

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1:57 am EDT
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Cell C cell contract cancelled and paid up

In macrh 2016 / 13 i cancelled the contract they told me it was cancelled i phoned in april to get the last payment in may i phoned twice to confirm its paid up sebongi asured me theres no problem its paid up and on prepaid now in aug i received a letter from an attorney thay the acc was never setteled . I phoned tanya at legal collection 23 aug she told me to send proof of payment. I phoned 05 sept no such email was received i spoke to ralf he gave me an email adress i tried to phone ralf again i am now busy calling for the 9th time cant find ralf they have cut me off several times at legal dept i have beenholding on for 10.34 min how am i suposse to get hold of this people i am so frustrated with this

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4:48 am EDT

Cell C debit order 2 months after contract has been cancelled

I moved to Australia and cancelled my contract as I would no longer need to use it. I paid the cancellation fee and was assured that I was now on prepaid, only to see a debit order of double the amount going off 2 months later. After phoning the customer care line and being transferred to 5 different departments, I was on hold for the legal department for 1 hour and finally gave up as I was phoning on international minutes. This is poor service and unlawful to take money not owned to them and pure fraud.

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10:10 am EDT
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Cell C fraud, disgusting service

I have contacted the call centre a number of times, with no help . I seem to have more knowledge about this network then the people working in the call centre. I took a router and laptop on contract end of july, i had trouble ever since! my router was not working i called the call centre a number of times there was no luck eventually i did a sim swap the router worked for about 5 min when i checked my balance i noticed it was already 700 mb used for the month and r45 in current usage. I called the call centre and they confirmed that it was used when my router was not even working! i logged a fraud case and have not heard anything since. I was told someone will contact this is almost a month ago, either cell c lost my phone number or they allow theft on there customers accounts. Pathetic service.

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11:19 am EDT

Cell C unethical behaviour

I am one of the unfortunate souls who was ported from Autopage to Cell C. The service we received from Autopage was terrible, but the service we get from Glocell is 100 times worse. I have read a lot of complaints on here about people being overcharged and I am one of them. This company engages in unethical behaviour and I am really very unhappy about that. As customers of the various cell phone companies who are at their mercies and they just do not care, because we are just numbers to them and so what if they lose us a customer, between them they have an absolute cartel and monopoly.

My problem is as follows: 2 months ago I requested them to load an additional recurring data bundle, because I noticed that I have been spending a lot of money on out of bundle rates. In my cell phone contract I have the CellC SmartChat 2GB and the recurring bundle which they supposedly loaded, is the 3GB Smartdata Recurring Bundle.

However, they were very sneaky and never loaded this bundle. Last month I thought the bundle was loaded and at the end of the month I got a bill for R4000 of data used in out of bundle rates and they still had the audacity to charge me for the new bundle which was never active in the first place.

Today I dialed *100# on my phone and that is how I noticed that the additional 3GB bundle is not active and it all made sense to me, it was not active last month either and probably not active the month before either.

I phoned their call centre, but during the attempt the call was dropped probably about 7 times! You phone and wait for 10-15 minutes and more and then your call is dropped, so I just gave up.

I never asked for my contract to go to Glocell, I would have preferred for it to have gone straight to Cell C, for what that is worth, because let me tell you, dealing with the middle man is not very helpful at all.

I would like to be refunded by Glocell, but I know they will just hide behind all kinds of legalise to cover themselves. They misled me by confirming that this bundle was active when clearly it was not. I have attached a screenshot to prove this.

That is why I am saying that Glocell is engaging in unethical behaviour. I, for one am sick and tired of being exploited by cell phone companies in this country. My bill was R6000! R6000!

I am most definitely not renewing my contract when this comes to an end in December of 2016 and will explore my avenues of getting out of it sooner if possible. I know they won't care about losing me, as I am just a number to them, but if they would even bother to check they would have noticed I spent an average of R2000 to R4000 per month. However, I for one am sick and tired of being exploited like this.

Cell phone companies deliberately make it difficult for us to manage our data spending. They also make it very difficult, if not impossible to add a spending cap and then they engage in behaviour like this: supposedly adding recurring bundles, but never doing so.

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5:07 am EDT
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Cell C debit my bank account without having a contract or a cell c instrument

No cell c contract but keep on deducting

Customer by service email (Jdvzo d) (24/08/2016 11:44:44)
Good day

After several calls to the cell c offices and incompetent operators I have decided to put my complaint in writing.

I have ordered a samsung j5 in may 2016 after the sales agent contacted me but a samsung j200 was delivered to me. I phoned cell c and told them about the wrong delivery. The consultant told me I must return it without the 2 x cell c sim cards.11 may 2016 courier company collected the un opened instrument without the 2 x cell c sim cards. 12 may 2016 cell c made 2 x deductions of r70.25, without my permission, from my bank account. 15 may 2016 I phoned cell c and spoke to lebo who opened a case and supply me with a case no. Ref. [protected]. I told him about the wrong instrument delivery. He said a consultant will contact me regarding that.
16 may 2016 - I phoned cell c and the operator told me that the samsung j200 was received by cell c in order and that there is no new order for a samsung j5.
19 may 2016 - I phoned and spoke to a salebo who said a sales agent will contact me. No sales agent contacted me to date.
25 may 2016 - a operator phoned me asking on what date I arranged for the debit order to go off. I told told her the whole story again and also said to her that I do not have a contract will cell c and have decided to will never have one after this nightmare. She will check and get back to me and gave me a reference no. [protected].
30 june 2016 - r99.01 was deducted from my bank account.
16 july 2016 - r99.01 was deducted from my bank account.
26 july 2016 - r99.01 was deducted from my bank account.
27 june 2016 - bavimile phoned regarding the date of the debit order. Again I told her the whole story. She check and said that they deducting for the 2 x sim cards which I do not use. I asked if I can return it back to cell c on which she replied no and that she will cancel the sim cards and she even gibe me a reference no. [protected] and [protected].
30 july 2016 - r99.01 was deducted from my bank account.
15 august 2016 - I phoned cell c regarding the illegal deductions. I spoke to a sabrina who will check.
15 august 2016 - I phoned cell c again regarding the deductions and spoke to a sindysewe. She said she will request a cr back to my account and it will take 24 to 48hrs. Reference number ref. [protected]. To date no cr received from cell c.

With this I would like all monies illegally deducted from my bank account deposited back before friday 26 august 2016 or a case of fraud will be made against cell c.

I personally think that all the consultants are incompetent and very unprofessional to work with accounts. I think they are also untrained to deal with a customers account. When I asked, several occasions, to speak to a manager they immediately told me that the manager wasn't available. No my question is. Are there managers who check or can deal with situations like mine or are the consultants just do what ever they think is correct in a situation like mine and keep on lying to the customers to cover their own backs.

I will personally not recommend any of my friends or family to make use of cell c due to the fact that they can turn every contract or deal into a night mare.

Hope to hear from you.

Regards

J. D. Van zyl oosthuizen

Response from cell c:
Response
Dear jdvzo d

Thank you for contacting cell c.

We have received your email and one of our consultants will contact you within 24-48 hours.

Here are some quick tips on how you can manage your account

If you require assistance with:

Your current usage on calls made, smss sent and current balances, please dial *147# or *101#

Statement requests, please visit https://www.Cellc.Co. Za/my-account, sign up for my-account on the cell c website and you will be able to download your statements in pdf format.

For banking details http://www.Cellc.Co. Za/curinfo

Activation and deactivation of value added services (Bis, data bundles, product information) please dial *147#

Your upgrade date, https://www.Cellc.Co. Za/my-account and to upgrade your contract please call us on 084143

Manual payment confirmation, please email [protected]@cellc.Co. Za or fax your proof of payment to [protected].

Should you wish follow up on an existing query please email [protected]@cellc.Co. Za or call 084 140.

Regards
Customer care

Incident: [protected] august 2016

Ref. Your email dated 24 august 2016.

Good day

According to your email, a consultant will contact me within 24-48 hrs regarding my email sent on the same day (24 august 2016). According to my watch today is (8 days) 96 hrs and still nobody contacted me.

I just notice that an amount of r99.00 has again been deducted from my bank account.

That is a proof of cell c's employees incompetence. I don't know if they are illiterate, dumb or deaf or does not understand english.

As I browse the cell c web I saw another complainant with the same problem. The complaint was posted the 16 august 2016 and still nothing has been done her complaint. That is really a proof of incompetence of cell c's employees.

If I do not hear from you within 12 hrs I will go the media with this incident and I will get all the other complainants to join me.

Thank you

J. D. Van zyl oosthuizen
[protected]

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D
11:29 pm EDT

Cell C glocell contract cancellation

I was one of the unlucky cell c clients of autopage cellular that was offloaded to glocell. Prior to the end of the contract I informed glocell to cancel the data contract I had with autopage cellular on the cell c network. Immediately. This was acknowledged. However at the end of july there were additional call charges added to the data only account. Quering this I found out that the contract had not been cancelled as requested and I was told that the additional charges were wasp charges. At the end of august again charges were added and no sign of the promised refund once the charges were queried. When you phone the call centre everything is escalated but nothing solved. I think carte blanche need to get involved as this has now escalated into gross fraud being perpertrated.

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11:51 am EDT
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Cell C overcharging / accounts / incompetence

I am so livid! Cell C first of all, do not have an email address to send complaints to! I received my Bill for this month R4400.00 ***! I'm putting a stop on my account now! I have 4 contracts on one account and spend allot of my money on cellphones and routers. I cancelled my one cellphone contract 4 months ago, paid it in full A's have the proof of payment which I have sent to them a million times, some to managers, supervisors, people, and uneducated customer service consultants. They are STILL charging me the monthly installment. And now this month out the blue is a R853.00 cancellation fee, for what I have no idea! I have had it with cell C And wanting to take this a lot further. Who is with me! For all of you people that have been *****ed by cell c! I bet I'm going to get a message now saying sorry for my terrible experience but someone will call me to sort it out. Bwahahaha! Whatever Cell C - You guys are the worst at customer care.

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Sue CEO's
, ZA
Aug 31, 2016 12:59 am EDT

If you have problems with Cell C you may take there CEO to court for your losses FREE of charge through Small Claims Court in whatever town you live and the joke is he has to appear in his personal capacity. The CEO has a personal liability under the new companies act, so you may sue him. Send your letters of demand to;

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3:47 am EDT

Cell C defective device sold to me on contract and abusive customer service

i have a complaint against the cell c workshop branch in durban in aliwel street. the suspervisor of the said branch sold me a defective device which i have sent for repairs with cell c for the second time with the same issues of speakers malfunctioning, battery overheating and burning my fingers and screen freezing and going on blank blue screen. i threatened the supervisior with a court claim and he said that cell c is a franchise and i cannot take cell c to court. no one is obove the law. not even a franchise. i can lodge a claim against a franchise for up to r100 000. i first sent this device at the west street cell c branch in may and last week i sent it agiaint for repairs ant the aliwel cell c branch. this is unacceptable. i did lodge a small claim at the small claims court yesterday against the cell c workshop branch to reclaim the money that i have already paid on contract for a defective device. orange south africa has admitted on their website that the sony device has issues and sony customers uploaded reviews and said that the said device is defective and malfunctions. i request that the device be exchanged. one other cell c worshop branch employee stood up towards me like he wanted to assault me. i am a disabled sydenham police member using a wheelchair and i can easily get him arrested for this.

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5:44 pm EDT

Cell C bad network provider

I've been experiencing problems with cellc even with my previous number [protected] I've been trying to buy 1Gb nite data but no it won't deduct my account even get that 1gb so me and my friends/family we ditching this poor serviced network even the consultants cant help me, I spoke to Collen, Mpho and Edmonton but still can't get help. How do you operate CellC I have heard this problem for the 3rd time but end up using my airtime and minutes for less than 20mb. I advice CellC that the 15 of us we leaving CellC for good. I'm fed up indeed with your poor customer service consultants and empty promises. Slept yesterday during the day hoping I'll buy a nite data and work even send clients some quotations and invoices. CellC has let me down many times and now I'm fed up unless i get a courtesy call or consoling call begging me why I mustnt ditch Cell C. cant believe i wasted my time during the day for such BS.

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5:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Cell C has left an official reply on this complaint.

Cell C retentions department

I have been calling Cell C Retention Department to come and collect the Citrus Mobile Tablet which is faulty. I since logged a call from 14 July 2016 but nothing has happened until now. I am paying for something that I cannot use because it cannot detect the sim card.

I am not happy with Cell C, because I calling them every week to follow up on the matter.

Please guy you need to up your standard.

I had no choice but to cancel the contract, I will go to the other shop where I will get a better service

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Nokukhanya Mando
, US
Jul 08, 2019 10:39 am EDT
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I took a 24 month contract for a tablet and data with Cell C more than two years ago, no [protected]. The tablet broke immediately after purchase but out loyalty, I continued to pay for it for the 24months. After that the debit still went through and I was told that it automatically renews on a month to month basis until it is cancelled. I then paid the amount outstanding but I am still being told that I am owing R90. I have even been listed on the credit beaureo fo something that I have been cancelling over and over again. Worst of all I keep paying this R90 bucks and the cell c legal department number [protected] just rings without an answer. This is ridiculous and it is driving me crazy. I have never hated a service provider like I hate cell c for the hell that they have put me through to cancel a lousy R90. If something is not done about this, I am going to the ombudsman to lay my complaint. Someone needs to answer for my frustrations. I will appreciate it if someone can make sure that this contract is cancelled with immediate effect.

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3:07 am EDT

Cell C customer services

Last year september, I lost my contract cell phone. I went into my nearest cell c store, which was claremont, cavendish shopping centre. I was made to wait firstly, while two assistants had to help one customer. Finally after the male assistant though it was time to come over to me, he strolled along to ask me what I needed. I told him what happened to my phone and that I would like to block the phone. He told me I need to call customer services as there is nothing he can do from the store. I told him that I have a prepaid cell phone from vodacom and received better service than this and he said, well we are not vodacom. He then walked away from me and I left the store.

My phone was never blocked and I carried on paying for the contract until I would get another phone on my contract. I got great news that I was able to get a new phone upgrade and that it could be delivered to place of work, just after my birthday, which was the weekend before. So, I put my bad experience behind me and was excited to get my new phone. I was told to call cell c customer services to do a sim swap for my upgrade phone. I received my phone on the 22nd of august 2016, I am still unable to use the phone as I have called customer services 4 times over 2 days trying to do the sim swap. I have called customer services, they then have to do authentications (Questions to make sure it's me) before they can put me through to some other person to do my pin to activate the process and then I must do it myself from then onward. Every time I call, I am having to do this process over again (Authentication) before they can put me through to (Ir?) who will assist me in getting my pin. Every time this happens, I get cut off and I have to start the process all over again.

I call back and let them know that I want to speak to the manager or supervisor and never got put through, the customer service assistant tried to help me again. But again, I was apparently put through to ir and the call was cut. This will be day 3 that I have a phone I can't use because customer services can't seem to put a simple call through to another department without losing the customer in the process. Even though it has a cell c sim in the phone, I still can't call them using the phone and I am having to call from a landline number and having to be put through to customer services from their business lines.

I can't tell you how much money I have wasted calling from the landline to then be cut off every time! It is simply ridiculous! Now I have to go back to the store and pay a fee of r150, just so they can do it there. So, now I must spend more money for a service that is offered free over the phone (Within 7 days) when you receive your phone. I am very sorry that I have a contract with cell c which have shown me such a level of bad service offered to their customers.

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2:18 am EDT

Cell C contract cancellation

I have two contracts with Cell C and one of these contracts is expiring next month, I tried to have it cancelled and the only way to get this done is via their contract cancellation call centre, this has to be one of the badly run call centres I've ever encountered, the people their were absolutely useless. I recieved no help at all, all they did was make up excuses about how they cannot help me at the moment and kept on passing me through other departments.

I am still trying to get it cancelled after spending over an hour on the phone with these people. I think the reason why Cell C does not allow its clients to cancel contracts inside their stores is that it wants them to deal with there incompetent staff and fustrate them into keeping their contracts.

I will be logging a complaint about this and I will make it my mission to tell every one about how how horrible Cell C is, from their awful network to their rediculous price hikes with absolutely no improvement to service.

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6:39 am EDT
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Cell C network issue since last year and false information that was given to me

Last year October 2014 I took out a contract with cell c. Took the buy out because Vodacom didn't have signal were I am staying. Took the buy out but before I ask the lady how are the signal with cell c were I am staying she said perfect sir " We roam on all networks" a month later I started complaining about my signal only in April 2016 they send out a technician. He come with a booster and it didn't work than another technician came with another booster 4 in total nothing works. I'm paying every month over R1500 for nothing my airtime and data keeps on expire. No contact from cell c worst service ever. I have over 20 reference numbers and there consultants are wasting my time.

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2:02 am EDT

Cell C I cancelled my contract with cell in june 2015 but they are still debiting my account with the settlement amounts every month

I am really frustrated and it is really annoying that a company like cell c would employ such dumb people, I have cancelled my account and paid up the settlement amount but soon after that they no longer trying to even debit the amount that I was usually paying for the device but they try to debit the settlement amount which is about 5 times the subscription fee, this very annoying because every month I need to call my bank to do a reversal ion the debit order which I then get charged bank fees on, I have called cell c sent emails but I have not received feed back and explanation as to what is going on . I cannot start to explain how irritating this is on my side, I will like to get an answer from cell c asap

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Tereza Harling
, US
Aug 25, 2016 11:34 pm EDT

Did you eventually get the cancellation. I am now resorting to legal action as I am being charged for a service that did not exist. E>G. no signal to my residence, therefore no wifi. Third month and subscription for nil service has been deducted.

What kind of answer did you get to your posted statement. I bet no one come in here to see what is happenin.

Lots of lip service.. thats the only service we are going to get.

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7:16 am EDT

Cell C horrible service

In the beginning of June I had to request Glocell to sent me my invoices. Then I noticed that I was charged for 1G of R149 that I didn't request. I also want to end my contract with Glocell on the 30 June, they cancelled it on the 13 June already and I had to buy extra airtime with money I don't have. I got refunded R34 for that. But after many mails to the "CEO" I still didn't get my money back. Last week I received a mail, they will refund me R124 seeing that I bought 100MB data of R25, but it's only R19 and I already paid for it, clearly stated on my invoice. If you look at all the complaints on Hello Peter, Facebook, ect, it's a worry, everybody is complaining about them and that they get charged extra. Are they trying to steel money from customers to pay for the boat trips and vacations!

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Eugene-Joshua Mouton
, US
Sep 02, 2016 11:35 am EDT

I am one of the unfortunate souls who was ported from Autopage to Cell C. The service we received from Autopage was terrible, but the service we get from Glocell is 100 times worse. I have read a lot of complaints on here about people being overcharged and I am one of them. This company engages in unethical behaviour and I am really very unhappy about that. As customers of the various cell phone companies who are at their mercies and they just do not care, because we are just numbers to them and so what if they lose us a customer, between them they have an absolute cartel and monopoly.

My problem is as follows: 2 months ago I requested them to load an additional recurring data bundle, because I noticed that I have been spending a lot of money on out of bundle rates. In my cell phone contract I have the CellC SmartChat 2GB and the recurring bundle which they supposedly loaded, is the 3GB Smartdata Recurring Bundle.

However, they were very sneaky and never loaded this bundle. Last month I thought the bundle was loaded and at the end of the month I got a bill for R4000 of data used in out of bundle rates and they still had the audacity to charge me for the new bundle which was never active in the first place.

Today I dialed *100# on my phone and that is how I noticed that the additional 3GB bundle is not active and it all made sense to me, it was not active last month either and probably not active the month before either.

I phoned their call centre, but during the attempt the call was dropped probably about 7 times! You phone and wait for 10-15 minutes and more and then your call is dropped, so I just gave up.

I never asked for my contract to go to Glocell, I would have preferred for it to have gone straight to Cell C, for what that is worth, because let me tell you, dealing with the middle man is not very helpful at all.

I would like to be refunded by Glocell, but I know they will just hide behind all kinds of legalise to cover themselves. They misled me by confirming that this bundle was active when clearly it was not. I have attached a screenshot to prove this.

That is why I am saying that Glocell is engaging in unethical behaviour. I, for one am sick and tired of being exploited by cell phone companies in this country. My bill was R6000! R6000!

I am most definitely not renewing my contract when this comes to an end in December of 2016 and will explore my avenues of getting out of it sooner if possible. I know they won't care about losing me, as I am just a number to them, but if they would even bother to check they would have noticed I spent an average of R2000 to R4000 per month. However, I for one am sick and tired of being exploited like this.

Cell phone companies deliberately make it difficult for us to manage our data spending. They also make it very difficult, if not impossible to add a spending cap and then they engage in behaviour like this: supposedly adding recurring bundles, but never doing so.

I am willing to provide any evidence in support, should you even bother to come back to me.

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

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