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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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4:36 am EDT
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Cell C overcharged contract

Hi

I upgraded my contract from 5GB data for R299 pm to 2GB + 3GB Nightshift for R99 pm. My first bill was supposed to be R108 (R99 for the normal contract + R9 pro-rata for the last day of the month in which I upgraded) but got a bill for R500.56.
I contacted Cellc several times for them to rectify this billing mistake. Each operator that I speak to has a different reason for this error and tells me that they are logging a complaint. The waiting period for them to get back to me is between 24 to 48 hours but now I have been trying to resolve this issue for well over 2 weeks.

How do I get them to fix this error and can anyone help me with this?

I was thinking of changing my mobile network to CellC due to their lower rates but after this I will stay with Vodacom and rather pay a bit more for accurate billing and better customer care.

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7:12 am EST
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Cell C problems with blackberry

In October 2013, I had problems with the handset, was told to take it in for repairs, 21 days later got the phone back and after a week experienced the same problems. I was told to hand it in again and 2 weeks later was told I will be getting a new phone. Three months later I am having problems with this phone and also realised that it is a refurbished handset. The problems occurred within the guarantee period, why was I given a refurbished phone, I am paying a monthly fee that goes towards the payment of the handset which eventually becomes mine after 24months, and now I am given a 2nd hand phone. This is unacceptable, now I am told to take the phone in again, how many times must one have problems with the phone and be inconvenienced in this manner. If I purchased an appliance and had problems within the guarantee period and if they could not fix it, obviously it would have been replaced with a "new" one and not a second hand appliance, same applies in this case.

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4:08 am EST
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Cell C mess lede

I went to upgrade my contract and was not informed that my blackberry internet of 2 g will not cared

Over to my samsung contract after I ask him. Then I went back to ask about my phone geting hot and once again asked about internet as it said warring by data usage. Then once again was told not to worry I have more then enougth as I still have 2g. Olny now to sit with a bill then is way out my budget. Still no answer from cell-c as I have e mailed the store and cell-c them self. Quick to take your money be not help.

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Griger
, ZA
Oct 23, 2009 5:35 am EDT

I had a long outstanding amount for Cell-C contract and I paid it in the 7th October 2009 and faxed the proof of payment (based on their instructions).

Until now they didn't update my status but they do confirm the receipt.

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8:59 am EST
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Cell C handset not repaired / replaced

I took out a contract 1 June 2013. On 20 December 2013 I took the phone to Samsung as it was a Samsung. On 30 December 2013 they reported that they cannot repair it as it need to be replaced by Cell C. They phone was taken to Cell C 30 December 2013. It was booked in for repairs. On 15 January 2014 I received the phone from Cell C. All they did was a software update. A day later the phone gave the same problem and on 17 January 2014 it was again taken to Cell C. It was again booked in for repairs and on the Repair Requisition Form it is stipulated that the handset was assessed by Samsung and need to be replaced. Up to date nobody at Cell C can assist in having the phone repaired / replaced. The handset is booked in under R 756730. Many Thanks. Cora Theron [protected]. [protected]@wesbank.co.za

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9:43 am EDT
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Cell C ridiculous sim swop policies

I called a cellc call center today and requested to do sim swop. Only to find that u only do sim swop when you remember the last day you recharged and how much. That it is ridiculous. I'ne been using cell c for 5years now and I was loyal to the brand only to find that you suck, you dont deliver services as you promise. I mean if you want to know if im the real owner of the number, what is the significance of knowing the last date I recharged and the amount. What does that prove. What if I have a memory problem? Than i'm not catered for? You will lose customers with these stupid policies you have. Im moving to another network! You suck!

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Carmenthia
, ZA
Nov 07, 2014 3:37 am EST

I phoned cell c for a sim swap and they said i need to do a security check than they ask you all sorts of stupid questions and when you fail these stupid questions they don, t want to do the sim swap for you they are the once who make the sim cards small so now because some phones take them no they don, t want to do the swap so how am i suppose to use my phone they are ridiculous i, m not paying them any more they can black list me i don, t give a damn their service is very poor

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1:16 pm EDT
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Cell C overcharging

Since going onto prepaid at the advertised rate of 99c per minute in January 2013, I have had the impression that I am being ripped off. I have, however, not been able to find the time to check and then the Cell C website was not available.

A spot check in August revealed the following discrepancies:

25 July 2013, call to [protected]: Duration 53 seconds, amount billed R5, 09
25 July 2013, call to [protected]: Duration 1:17, amount billed R3, 76
30 July 2012, call to [protected]: Duration 1:29, amount billed R4, 28
14 August 2013, call to [protected]: Duration 1:07, amount billed R3, 23
18 August 2013, call to [protected]: Duration 1:42, amount billed R2, 24
21 August 2013, call to [protected]: Duration 3:20, charge R9, 55

It is clear that the advertised and agreed rate of 99 cents per minute is not being applied and that Cell C has been overcharging me consistently for some time.

I insisted on a full audit of all calls made by me since conversion to
prepaid and a full report of the results.

To make matters worse, since my charge rates have been adjusted in reaction to my complaint to the local Cell C shop in August, the system is regularly deducting money from my account for no apparent reason.

For example, these figures were taken from the Cell C website, set to show all activities:

On 26 Sept 2013 my credit was R36, 64. At the next chargeable activity on 28 Sept, I made a call which lasted 46 seconds, which was correctly charged at R0, 76, but thereafter my balance was R29, 88, i.e. reduced by R6, 76, so R6, 00 was stolen.

On 29 Sept I made a call for 7m 16s, charged at R7, 20, but my credit was reduced from R29, 23 to R10, 03, i.e. reduced by R19, 20, so R12 was stolen.

The only reaction from Cell C to date was in reaction from my complaint submitted via Hello Peter: they credited my account with R100, seemingly in an effort to get rid of me cheaply. They have been ignoring me ever since, despite numerous further requests via GetResponse and Hello Peter and e-mails to their customer services dept.

According to my calculation, they owe me another R400 to R500. An audit of my account will reveal the correct figures. I have repeatedly requested to see such an audit, but they are nt communicating with me about the matter. My complaint reference with Cell C is [protected].

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3:03 pm EDT
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Cell C credit owing

Cell c is to credit my fathers account since April its almost October and still nothing. I tired of calling customer care who is totally hopeless and unhelpful. Please follow up asap as we are now prepared to take legal action against cellc we have had a talk to our lawyer and we stand a very good chance to expose cellc for there disgusting service

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8:45 am EDT
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Cell C airtime removed

Cell C is cheap and c***! I woke up this morning with R26 and 44MB on my account. I was surfing on my mobile phone and it stopped working. I thought it was their CellC network hiccups as usually but after trying to reset my connection and also to power cycle my phone I found out there was 0.0 balance on my data and call balance. I called the CellC customer care service and was told that at midnight I used up all the data and then they billed my airtime too.

1. At midnight I was asleep
2. There was only 80kb space on my SIM and 19MB free space on my phone for apps, so where could almost 300MB data enter like CellC claimed?
3. As at this morning I still had airtime and data and I am a prepaid customer. If as at midnight I was 00 balance as CellC claimed, how could I still use the service as at this morning.
4. This is a mail from CellC customer support ... Notice the tome (17/09/2013 00:13:06)

Please be advised that your airtime as well as data has been depleted on the following usage:
17/09/2013 00:13:06
SmartData Internet R26.31+ 217.64MB
SUPACHARGE Data=17.55MB
The above simply states that you were billed fisrtly on your available supa Charge data (17.55MB) Then the available da ta as well as the R26.31 airtime that was available
Customer Care
www.cellc.co.za

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2:12 am EDT
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Cell C accounts department

During may 2013 I applied for a 2nd contract with cell c with which I am with for the past 7 years - on 26 june 2013 I made payment of r166 + r422 to cell c, however only on the 1st contract reference number as I thought that cell c would notice the 2 exact payments for the same customer who have 2 contracts with them. Not much brain teaser here to take notice of this, however to my surprise cell c kept on phoning me with the confirmation that I am in arrears with the 2nd contract. Which I am technically not - I requested them to journal the credit which was obviously for the 2nd contract as I paid in the exact amount due on the 2nd contract and they refused - saying that they are not allowed to journal any payments, even though it was for the same client. After numerious telephonic attendances to the cell c call centre and still not getting anywhere, I visited the cell c shop in the kolonnade centre in pretoria and they also could not help in explaining to the incompetent personell at the cell c accounts department and I just got a "sorry" from them.
On 26 july 2013 I once again made two exact payments of r261 + r150, which was the exact amounts due on contract 1 and contract 2 and once again I am not in arrears, still cell c refused to journal the credit to the correct contract (Same client remember), even though I once again paid the exact amount owing and due. My 2nd contract was suspended.
I registered a formal complaint at hello peter.com on 6 august 2013 and I was contacted by a team member of the cell c escalations team on 8 august 2013 who promised that she would organize the credit to be journalled to the correct contract and activated my 2nd contract again.
Much to my surprise my 2nd contract was suspended again on the 12th of august 2013 due to the fact that I am in "arrears".
This company is the most incompetent company I have ever been in business with and I would never refer any person to do business with cell c. What other entity would refuse to journal a credit to help a client.

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Gugu elihle
, ZA
Sep 18, 2013 7:17 am EDT
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Cell C's customer dispute service is the worst! I sent a complaint in a form of an e-mail 4 MONTHS back due to the fact that I was sent from pillar to post when I called their customer care number, they only replied back last month to tell me they will deal with the matter... but mean while I'm expected to pay for a contract which I never agreed to...

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8:31 am EDT
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Cell C promises and no delivery

Cell C is the worst service provider there is. On the 01/07/2013 I phoned Cell C, becuase I want to stop the contract and pay it up. They gave me a amount of R692.65, I asked if that is the full amount due for this contract, yes they said. I paid it the same day, email the proof of payment and cancellation of contract to customer service Cell C. No reply, after two weeks I phoned Cell C again just to find out if they got the payment. Yes they do, but I still owe them one months money R159.00. I asked how is that possible if I paid the full amount for the contract and query it. I phoned there head office and later Sidefree Valoyi phoned me and said he listened to all the tell conversations and Cell C is going to credit my account and it will be 0. On the 07/08/2013 I phoned Cell C just to find out did they credit my account, no they say I owe them now R674.26, service fees. I just lost it, because how can you pay the amount you are given and then they will credit the other amount and then there is service fees that come later. Sidefree phoned me again, no I do not have to worry everything is going to be credited. I asked him, please send me a email where he just stated what he told me over the phone, so I can have proof, he said he is going to send me immediatly a email, that was this morning and no email yet, it is after 15h00 already. He said why did I not contact him, did he know that when you phone, you will hold for more then half a hour and still nothing. He gave me a number, his direct number, well this number is engage all the time. All I want is the proof what I was told over the phone by Sidefree is the truth that I owe Cell C nothing.

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7:37 am EDT
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Cell C contract

hi I had a contract with you guys years ago which has been settle according to my knowledge, how today I received a call from j.m.attorneys stating otherwise .Please inform me as to how and why this has happened as that contract was settle.i admit I have had many issues with cell c .In which I have sent many faxes to you guys .Now im not sure if this is a way of cell c trying to extort more finance from customers . I want a complete statement as to how and where this extra cost came from ?

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Ruth hutchens
, ZA
Oct 17, 2011 8:11 pm EDT

I will never recomend cell.c to anyone, the terrible bad service i have had with this company is just disgusting.My contract ended on the 24th april 2011 i took a day off from work, went to the liberty mall to cell.c and had a document signed stating that my contract had expired, then had to fax through said doc as proof of cacellation, but still they were taking money off of my debit account and now the are threating to hand me over, when i try to phone account department i cant get through to them,

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3:24 am EDT
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Cell C I cant be migrated to staright up 100 for r399pm unless I pay r499pm on the same contract, which is the monthly fee for a straight up 200

Good day

Trust you are well
I would like to log a complaint about cellc, the network provider, on the 29th of may I upgraded to a Samsung galaxy s4 for R399 which comes with a gig but chose the straight up 50 by mistake I only realized that when the 1st top up that I was on straight up 50 so called cellc to change the package to straight up 100 for R399. The upgrade was done in may and we only got the first top up on the 1st of July and realized the package I’m on, and I was still billed for June.
I have been calling since last 2weeks going for 3 now without any assistance, I first spoke to Zama on Monday 1st July 2013 who logged a call and told me I will get a ref number via an sms and feedback in 4-5 business days and nothing happened, then spoke to Mantshebo who did the upgrade and advised to speak to her team leader and still haven’t heard anything. I know the error was on my side and I’m willing to continue with cellc but not with the package we not happy with, emailing you is my last resort as the call centre is unable to help. I again called Mantshebo who I did the upgrade with on the 5 July 2013 to find out if she has escalated with her team leader, she told me these things take time and that he will call me, up until now she has not, I had to go to the store at Carlton centre for assistance and send emails to their customer service email address.
I then was advised by a consultant at the cellc store at Carlton centre on the 13 July that I might be charged for migrating before the new contract is 3months old that I accepted, I would like to be migrated to a straight up 100 for R399pm, Yes I was upgraded to a straight up R50 for R399pm and I didn’t know I have to pay R349 meaning the R97 goes towards the data and sms’s?

And I also enquired at the store if the if the straight up R100 is a special and he said that is the original price and the special has been on the entire time as I’ve been trying to change the package and it’s still advertised at R399pm. And I also saw on your ads that R449 is a price for a straight up 200 so will I be on straight up 200 and getting straight up 100 benefits? Because on a straight up 200 they offer 200 minutes, 200 smss and 200mb + 824mb they want to put me on a straight up 100 but pay the amount on a straight up 200, is this fair? Currently I’m on straight up 50 I get 50smss and 50mg for R399pm. The staff is very unprofessional and don’t do follow ups with the customer and I don’t feel I did a big mistake by upgrading with them.
Please assist me with this matter if it’s possible.
Regards.
N

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Update by Nkuli
Jul 20, 2013 3:23 am EDT

Good day

Trust you are well
I would like to log a complaint about cellc, the network provider, on the 29th of may I upgraded to a Samsung galaxy s4 for R399 which comes with a gig but chose the straight up 50 by mistake I only realized that when the 1st top up that I was on straight up 50 so called cellc to change the package to straight up 100 for R399. The upgrade was done in may and we only got the first top up on the 1st of July and realized the package I’m on, and I was still billed for June.
I have been calling since last 2weeks going for 3 now without any assistance, I first spoke to Zama on Monday 1st July 2013 who logged a call and told me I will get a ref number via an sms and feedback in 4-5 business days and nothing happened, then spoke to Mantshebo who did the upgrade and advised to speak to her team leader and still haven’t heard anything. I know the error was on my side and I’m willing to continue with cellc but not with the package we not happy with, emailing you is my last resort as the call centre is unable to help. I again called Mantshebo who I did the upgrade with on the 5 July 2013 to find out if she has escalated with her team leader, she told me these things take time and that he will call me, up until now she has not, I had to go to the store at Carlton centre for assistance and send emails to their customer service email address.
I then was advised by a consultant at the cellc store at Carlton centre on the 13 July that I might be charged for migrating before the new contract is 3months old that I accepted, I would like to be migrated to a straight up 100 for R399pm, Yes I was upgraded to a straight up R50 for R399pm and I didn’t know I have to pay R349 meaning the R97 goes towards the data and sms’s?

And I also enquired at the store if the if the straight up R100 is a special and he said that is the original price and the special has been on the entire time as I’ve been trying to change the package and it’s still advertised at R399pm. And I also saw on your ads that R449 is a price for a straight up 200 so will I be on straight up 200 and getting straight up 100 benefits? Because on a straight up 200 they offer 200 minutes, 200 smss and 200mb + 824mb they want to put me on a straight up 100 but pay the amount on a straight up 200, is this fair? Currently I’m on straight up 50 I get 50smss and 50mg for R399pm. The staff is very unprofessional and don’t do follow ups with the customer and I don’t feel I did a big mistake by upgrading with them.
Please assist me with this matter if it’s possible.
Regards.
N

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8:31 am EDT
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Cell C no contract

I had a sms today from a place called pholosa telling me a cellc acc has been handed over to them for debt collection, I must pay this amount before 06 june 2013. Today is the 19 june 2013. I called this number very confused as I do not have any cellc contracts with anybody. The lady on the other line on behalf of pholosa collections agency called melody was very ignorant, I told her I will not give out my personal information as I do not know this pholosa place and I do not have a cell c account, I asked her to send me the proof she has that this account indeeds belong to me she kept on asking me what proof must she send. I asked to speak to a supervisor she told me first she cant put me through and that I must not shout at her and then she said no the supervisors are busy. I asked her again to fax me the proof that this account is for me, she again asked what must she sent as she has a lot of information. I told her I will contact cell c myself and find out what this is about.

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Gaylene Peters
, ZA
Jun 02, 2011 5:51 pm EDT

I called CellC 6 x yesterday 1st June 2011 and got no futher than the switchboard; Tried again 3x today and the same thing happend. I was told that SWB operators have no idea whether the person I'm being transfered to is available nor whether they answered.
I settled 2 accounts June 2010 and was promised that my profile would be updated on the credit bureaus, and almost 1 year later nothing has happend.

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Charmaine Modise
, ZA
Apr 01, 2011 8:44 am EDT

My Cell C contract has expired and cell C is still devbiting my account I called them and thye gave me the ref number for cancelations but they are still debiting. I tried calling and I got no joy out of them. I will never use cell c or advise my friends to use them. People are not ding their jobs.

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sarel van der merwe
, ZA
Mar 12, 2010 5:12 am EST

VERY VERY BAD SERVICE SECOND TIME IN A ROW CELL C IS NOT BEIENG MANAGED PROPPELY OR NOT AT ALL

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Maurice Mackenzie
, ZA
Feb 14, 2014 6:28 am EST

I have called your business section twice requesting that I be sent a readable coverage map as, IF I am to migrate to Cell C, then reception is vital in areas where I will be working. I live at Merrivale KZN but will be working at Mkhanyakude Disrict Municipality in the areas ffrom JOZINI through to Manguzi and along the N@ from Durban to Mkuze.
I have received nothing! My calls were 2 weeks ago.

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Maurice Mackenzie
, ZA
Feb 14, 2014 6:22 am EST

I have called Cell C Business twice asking for them to send me a clearly readable map showing coverage BEFORE I consider migrating my 4 existing contracts to Cell C. NO RESPONSE.
Do you want new business? or is your advertising just designed to catch the few easy ones?

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sikha_rustagi
, IN
Apr 01, 2011 9:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

If you did not get any response from them regarding the Cell C then you may contact to the consumer voice and register your complaints. Consumer voice gives you full guidance about this issue.

Website: consumer-voice.org
Toll Free Number: [protected]

Thanks

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7:41 am EST
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Cell C bad service

I took out a new contract with cell c on 24 may 2012 at the blue route mall store. The phone I wanted was on a blackberry casual chat 100 contract, where I would receive 100 off peak minutes (I can only make calls after 8pm and weekends). The subscription would be r169 per month, which includes the off peak minutes, itemized billing, and bis. As, I was not happy with this, the consultant (Nikita) informed me that after 4 months I would be able to convert the contract to a top-up, where I would pay r175 and receive r175 airtime per month. This would include bis.

After 4 months, I went into the store and asked whether I could convert the contract to a top-up contract, as I was earlier informed I could do by the consultant (Nikita). She then told me that cell c no longer offers that option, as their structure had changed since the last time I was in the store. The only option I had was to pay my & ldquo;commitment fee” (Which I was never informed of) plus bis, plus one of their new contracts, which would give me (For example) 50mb data, anytime minutes and sms’s for an additional r50. This would total over r200 per month. I also informed them that I was being billed for internet, when I am paying for bis. They said that they would contact their it department and get back to me, however, months later I am still awaiting their response. I was told that I need to contact their area manager earl moses. I had to call their regional office, which I would be billed for, as I would only get hold of them during office (Peak) hours. I called the regional office several times and earl was never available. Eventually earl called and listened to my dilemma, said he would escalate my problem to johannesburg, and get back to me as soon as he could. This took place months ago, and to this day I am still waiting for earl moses to follow up and get back to me.

Due to the fact that the matter was not being resolved, and the bad service I was receiving, I decided to post on hello peter on november 28 2012. Within hours of my posting, cell c responded by stating that one of their consultants sisa would contact me shortly. I did not receive the above mentioned call after 3 days, and then wrote on cell c’s facebook page. I received a response within an hour. I was instructed to do all kinds of things and was again told that sisa would contact me shortly.
After almost 3 weeks I eventually got the call from sisa. He would not listen, kept giving me the same story that everyone else did. After being on the call for while, I eventually agreed to pay my commitment fee (Mentioned earlier) and to take the top up 30 option. Sisa said that he would guarantee that I would get my bis for free for the remainder of my contract. He instructed me to stay on the line while he makes the changes to my contract. He dropped the call a few seconds later, and did not call back. I waited for a while for his return call, which never came. I later checked my balance, and found that I only had 20 talk time minutes. When I had over 100 minutes before sisa called. He failed to tell me that when the contract changed my existing minutes (Which I had paid for) would fall away.

I went back to the blue route store on tuesday 11 december 2012 to speak to the store manager & ndash; she was smoking, I waited about 10 minutes for her to get back. Eventually qonita effendi got back from her smoke break. I explained my situation to her. She said that she would escalate the matter to johannesburg, and call me first thing the next morning. Qonita called at 11am on wednesday (12 january 2012) morning, and said that the refunded airtime (To replace the minutes that fell away) should be ready for collection by friday 14 december. I also asked her to please get their regional manager (Rethaai asmaal) to call me, since the area manager was incapable of properly dealing with the matter, I never received that phone call.

I emailed blue route store to ask for feedback on the reimbursement. I received a response saying that I need to refer to a list of numbers, which was all. I went back to blue route store on thursday 20 december 2012, as I had not received any feedback. The consultant who spoke to me said that the qonita effendi the store manager had already left, she went to call on her cell phone, but there was no answer. She took my details and said that she would sms me later that evening to let me know whether she got hold of qonita or not. I did not receive an sms.

Qonita called me at 2pm the friday (21 december) , a week after she said the matter would be sorted out. She informed me that the replacement airtime was ready for collection. I asked her why she did not follow up and communicate with me, she got nasty on the phone, did not apologise or acknowledge her lack of service.

I then called the regional office, and was informed that they do not deal with customers; I was not even allowed to go to their offices. I called their customer service centre, who directed me to the customer service call centre, where I was told that they do not deal with complaints over the phone. I was given an email address to which I could email my complaint, as & ldquo;no one deals with complaints over the phone”.

I went back to the blue route mall store on friday 21 december 2012 to collect my airtime. I asked one of the consultants to please call the store manager qonita (Store manager). She came out 5 minutes later, barely greeted, said she’ll get my airtime. She then sent one of the other consultants to bring the airtime to me. I asked the consultant to please call qonita, as she was the one handling the matter. I was told that she was on a call. While waiting I asked the consultant to please check my account, so that I could know how many minutes fell away, which were to be refunded. I was told that I needed to log onto my account via their website as they do not have access to such information (I did so at a later stage, after leaving the store, but the website does not allow one to view such information). Qonita made me wait for over 10 minutes before coming to the front of the store. I asked why she hadn’t called me with feedback, she said she did and that the matter was resolved. That was not the case, I received terrible service, and all I wanted was to be kept informed about the progress of the matter. Qonita was extremely rude, would not allow me to speak, she kept shouting over me, in a store full of customers on a friday evening. She eventually stopped interrupting while I was speaking, she stood behind the counter, with a look of disgust on her face, and kept saying & ldquo;er, er” while I spoke.

She was extremely rude and unprofessional. As I said to her, communication is not only about the words you say, but body language plays a big role. Her body language spoke volumes. She slouched, looked disinterested, frowned. This was the worst service I have ever received and it filters down throughout the business. Regional managers (Rethaai asmaal) do not get back to you, area managers (Earl moses) do not follow up, store managers (Qonita effendi) are just plain rude and unprofessional and consultants (Nikita) are not adequately trained. All I wanted is what I was told I could receive, and in trying to obtain that, received pathetic service.

As I was a student in 2012, and have just started working, I am unable to get myself out of the contract. My faith in cell c has been totally destroyed and my wish is to sever all ties with your company. Regrettably I am bound by a contract, to which I did not agree, based on false promises.
I am sending a copy of this letter to various consumer-rights columns in the media, as I have received absolutely no customer service from cell c.

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swestraadt
, ZA
Apr 28, 2009 2:22 pm EDT
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i have got a fone contract but have no fone

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tanya struwig
, ZA
May 07, 2009 11:03 am EDT

i went to cell c westgate branch on the 5 of may to take out a control chat contract the lady helping seemed friendly enough did all the paper work then said that she would call me re approval, she called a hour later to say the system offline and that she would call the following morning to confirm, at about 12 the following day i called and she said she was busy processing the forms and would call me back i then called the head office who told me that she would have received the answer within in 10 min, i called the lady and informed her she then was very very rude and said i did not no the way it worked, and that she would get back to me, she called me on the 7 with a attitude and told me it was approved and that i could come choose a phone, i had already choosen the one i wanted the day i was in the shop so went over to key west branch and asked if they had stock of the one i requested and was told they did not, i then called her back and asked her if she still had my phone, to which she replied that the one she had given me was the last one in the shop and out of the box so she could not give it, i asked her why she had not told me and she said told you what, she was terrible everytime i tried to get a word in she gave me attitude, when i told her i was going to take it further she told me to do just that, the worst is when i did try take it further its like cell c just does not give a damn how the customers are handled dealing with people all day i have been taught the customer is alway right clearly not...either someone from cell c can contact me and allow another branch to handle the contact or i will go to voda or mtn this is terrible and really someone should look into cell c customer care even the west rand branch manager failed to call me back anyone reading this think twice before using this branch of cell c.

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SYBIL BOTES
, ZA
May 13, 2009 5:18 am EDT

Dear cell c

i have a contract phone with cell c and had a problem with the debit order payment on 31/03/09 and then by 31/04/09 i payed for 2 months and i have been on the phone with cell c from 04/05/09 and have fax the bank statement to them. I have not heard from the AGENT again as she promise to phone back. I have phoned back about 10 times already but no luck.

CELL C YOU ARE A BAD SERVICE PROVIDER AND YOUR AGENTS ARE NO HELP
From
SYBIL

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jan van der merwe
, ZA
Mar 10, 2010 12:42 am EST

For one month now my mom 82 years is without a telephone. First the signal was gone, then they were installing new towers then this then that. Then promised to be working tomorrow then the next day and so on. Eventually last week the technician came to our home to check the signal and reported that it was fine he thought we needed to do a sim swap. After going to cel c outlet in Ballito and Umhlanga gateway neither suggested this option. So off we go back to Cell c in Umhlanga Gateway. Apart from the arrogance of the employee it was clear that he was out to provoke me and refused to do a sim swap I had to pay R140-00. Upon asking why because it was not my fault he said that he was only an agent. He refused to give me the number of the cell c head office and gave me an undertone direction that only he would understand. I am sick and tired of dealing with incompetent people. Could you please train your staff properly so that we can get the service we are paying for. You are not doing us any favours Mr Gateway employee you are getting paid a salary from the money I am paying for a service. Could someone please arrange a sim swap for me so that we can fix this problem.

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Mariska
, ZA
Apr 19, 2010 6:47 am EDT
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I am very dissappointed in Cell C! On the 1st of April 2010 I went to my local Cell C shop, very exited, because I could finally update to a better phone. I order my new Nokia 6230 that day and today, 19 days later, I'm still waiting for my phone! All that the shop could tell me today was that the people(who-ever they are?) said my phone will be here tomorrow. That was the same thing they have told me for the last 6 days!

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U govend
, ZA
May 05, 2011 9:36 am EDT

This is a complaint about Cell C North gate mall, i went into the branch with a friend of mine to pick his phone up because it needed repairs, he phoned the branch many times to check if the phone was ready and they said its not and an sms or a call will follow when its ready but after going on the 4th week there was no call, he phoned the cell c store again and they still said that the phone was not ready, he then tried to phone the call center and they say that the phone was at the branch 2 week now. He then phoned the branch to check if the phone is there and the manager says yes the phone is at the branch, so we went to fetch the phone we enter the branch and ask for the phone, the MANAGER comes out of the back room with the phone and starts to use vulgar words, he told my friend to f@##@n never bring his phone back to this store again and he did all this in-front of customers. He then told my friend that it was just a software upgrade, we took the phone home and the phone is still not working, the actually made the phone worst than what it was. He tried to call the customer complaints department at Cell C and they just put the calls on hold and you never get a reply. I as a prospective customer will never ever purchase a product from Cell C, there service is DISGUSTING. Very unreleased with cell c.

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Gezw vr
, ZA
Jun 19, 2011 4:23 pm EDT
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I bought a Cellc F250 cellphone from the Cell C shop in River Square, Vereeniging, on 04/06/2011. As advertised, it was supposed to include a preloaded package with data, free sms's and free CellC to Cell C call minutes. It was not . After a lot of calls to the store, logging complants on both the Cell C helpline and the Cell C mobile website, i still have no package on the phone. I find the after sales service very bad. And from my point of view this was false advertising since the package wasn't preloaded as advertised.

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karin317
, ZA
Feb 27, 2013 1:34 am EST

Hi. I'm also having huge problems with CellC. No customer service from them at all. Did you manage to escalate your problem, and did you manage to send it to consumer rights columns? If so, please let me know the details so that I can do the same please? Thank you

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J.N. Pylman
, ZA
Jan 14, 2010 4:07 am EST

Cell C is a bad service provider. My contract expired in June 2008, however they kept on billing me, despite notifying them in writing via an email. They blacklisted me by putting my name on ITC for an outstanding amount of R3750, 00. It was eventually established that I only owe them R374, 00 as payment for the notice period of one month. The latter amount was settled and I'm now begging and pleading with them to clear my name from ITC, but to no avail. Getting through to Cell C's legal department is almost impossible. They promised to clear my name, but as yet I've not received any confirmation in the form of an email, letter or SMS since December 2009.
I would not encourage anyone to take out a contract with Cell C, as they do not only inconvenience people, but also destroying peolple's futures. Please consider other Cellphone companies like MTN.

Nicky

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Cell C loan phone

i patience khumalo would like to complain have got a complain wiTh a cell phone, my phone just went off and has been paying That phone ever since i took it its a contract phone, has been paying insurance on The 28Th Jan i went to boulders mall in mid rand and was served by Sandra .wen i asked for a loan phone They said They don't have, i must phone customer service, This morning i phoned customers service in jhb i spoke to Denver pillay at cell c repairs he told me There is noThing They can do if The shop don't have a loan phone i must go to oTher shops, which means i will go all around looking for a loan phone .I'm not happy because That phone is my life I'm doing business wiTh it please take This mater as very urgent coz i cant stay wiThout a phone now i can be contacted on [protected]/[protected]

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Cell C new applicant

I went to cellc on saturday 22nd dec to apply for a phone contract. After my application and supporting documents were sent to cellc, I was informed by jennifer from cellc bayside, centurion mall, that I was approved. We were present when she called cellc and the verbal approval was granted. After that, she told us we must wait because the contract is being drafted and will be sent to her shortly. She got my phone and tablet from the store room and placed it on the counter. After 2 hours of waiting, she called cellc again only to be told that there was a something wrong with the application and it has to be referred to another dept. We left without a phone and said everything should be sorted out monday. After no contact, I called bayside and they said they knew nothing yet. I went to cellc in [protected]@reds and they informed me that my paperwork has been lost twice. I was contacted by them later to inform me that my application is lying at the cellc ***** dept! It's wednesday today and we still don't have answers and my application cannot even be found anywhere on the cellc system! I feel like a criminal in the manner that I am being treated! We've spent a fortune in calls to cellc, no result! I have now spent r300 on airtime trying to get answers out of you!
Daniel brink on behalf of my fiance carmen gerber.
Call me [protected]
Your reference number is: [protected]

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Cell C contract approved and then declined

Cell C contacted me app a month ago and asked if I would be interested in a R99 micro simcard for my Ipad which will have 2Gig data every month. I said I was rather interested in a handset, obviously to the same value.

Cell C sent me the simcard which is not what I wanted. It took me a whole day plus R300 airtime later to cancel the contract because the line was already activated. They have still not collected the parcel, its still sealed in my cupboard.

After 2 weeks of trying to apply for a handset contract Kerry Minni at Cell C told me I do not qualify! How can I qualify for a data contract but not a handset contract.

I still have all the email correspondence where she tells me I must be listed on ITC which is why I was declined!

One person told me the reason I do not qualify is because too many applications have been done in one month? Another person told me its because there is already an existing contract which was the micro simcard but I have cancelled it.

I am really disappointed at the poor poor service and unacceptable attitudes at Cell C. How can I be approved for something and all of a sudden declined?

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Cell C sim swop fraud

on the 24 th of October 2012, my cell phone stopped working it showed no sim connection on the screen. I later went to the ceel c store in galleria and the consultant assited me - he punched my cell number on the computer and saw that the sim was off and that mmy phone was not able to make or receive calls or sms. He then changed my sim card and broke my old sim card, he mentioned my sim card was old. I wanted to pay with my debit card but he said they were off line, so I paid cash. I then went later on to withdraw money and it showed I had insufficent funds in my bank account.On contacting my bank it was found that whilst my sim card was off my bank accounts and credit cards was cleared out via internet banking. All monies were transfered into my savings and then transfered out to other beneficeries. When my cell phone was reconnected, I did not receive any message from the bank to confirm security of the internt banking or any verification for internet banking(usually i will get an sms to show transfers etc has all my banking activity is linked to my cell phone. My question is how can this happen if my cell phone was not working how could the fraudesters have excess to my number and continue with the internet transactions. I have contacted cell c last week 22 November for proof of the sim swop as the consultant in the store did not give me a receipt but had me sign a document for the store - (i did not take a copy of this, ) the lady on the helpline asked me if i was sure he broke the sim card and also said to me that she cant help and will refer the case info the the "back office" not sure what that meant, then she cut the call or disconnected me I did not receive any info since. I am sure they have my number as they work with your cell number and ID number to sort our challenges. I have not herad any thing since. Please can I get some feedback from Cell C regarding my above situation. My name is Kasthurie Naicker, my cell number [protected]

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Cell C managers too busy

Cell C keeps debiting my account for money I don't owe them. They sold me a contract ensuring me of no changes occurring. That was my biggest concern. When the contract was activated that which I queried is exactly what I didn't want to happen. I submitted an online complaint. I phoned. I emailed. None of the technicians wanted to help. I explained how crucial the service was. They were suppose to escalate to a manager. This all happened beginning July 2012. I'm still waiting for a manager to get back to me since then. The days I phoned they were in meetings. I submitted online that I wanted the contract terminated. I emailed them that I wanted the contract terminated. Now they want to charge me for service I didn't request. I have a copy of the email sent to them in July this year.
Now they have deactivated my services completely. My details are Claudia Stiglingh ([protected]@eskom.co.za) [protected]
Cell C number [protected]

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Cell C accounts

Complaint 1: on sunday 30/09/2012 I was debited by cell c for an amount of r604.29. I am not even a cell c customer so how they got authorization to debit my account is beyond me. I escalated the query on 30/09/2012 where I was given a ref. Number & was told to email bank statements to, which I did. On 1/10/2012 I contacted the call center where I was told they have not received my statements because I used my call reference number as a subject and not my cell phone number, I am not a cell c customer therefore I do not have a cell c number. On 1/10/2012 I spoke to a team leader by the name of shaldene saib who I emailed my statements to again.] I got no assistance from anyone at cell c showing any form of concern for my situation or the fact that they have unlawfully taken money from me & now my account is short money for debit orders. After sending my statements to shaldene on 1/10/2012 I was told that it will take up to 72 hours to sort. On 2/10/2012 I spoke to neville who was also just as unsympathetic & unconcerned about my situation. Cell c unlawfully debits my account and now they inconvenience me in order for them to give my money back

Complaint 2: I have gone into the 3rd week of empty promised from cell c. After my initial query logged on 30/09/2012 I have been in contact with many cell c customer care agents and team leaders. I was promised that full refund will be in my account on 15/10/2012 and I still haven't received anything. Mbongeni ntshangase from cell c is now no longer replying to my emails and I have had no further correspondence from cell c. This is appalling. It looks like cell c will gain the profit of my r604.29 that they debited from an bank account that belongs to someone who doesn't even have a cell c contract. I have been in tears trying to sort this out. The financial strain it has put on me and the problems it is causing at work for me to be on the phone all the time to get answers from cell c. The service provider doesn't care about the customer whether they belong to cell c or not nor do they care about the urgency of the matter when taking money from someone they had no authorization from. This matter was internal and was a fault at cell c now I am suffering for their incompetence. Flipping useless people at cell c! Can not believe that no one can help me after stealing my money

I have changed banks and all corresponding documents have been submitted to mbongeni ntshangase at cell c. He advised my new banking details have been loaded for refund and that I would have payment from cell c no later than monday 15 october. It is now tuesday 16 october. Mbongeni is ignoring my emails and no one at cell c can tell me what is going on.

I am horribly stressed as this is causing financial problems for me and cell c count give a dam.

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Sacha Ormond
, ZA
Jun 11, 2012 4:42 am EDT

I paid R200 incorrectly into my 072 no. with Cell C. I then proceeded to phone them and email them with proof of the payment. This was meant to go onto my 084 contract with Cell C. I asked them to please credit this R200 from the 072 no. and allocate it to the 084 no. This was done in APRIL. It is quite logical, one person - ME! has two contracts with Cell C, one account is in credit of R200 and the other is owing R200. What to do, what to do? I have emailed, phoned etc since APRIL and have had no resolution to this query. I have had enough and it JUST goes to show what a bunch of imbeciles are employed at Cell C. I have had enough.

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

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