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Celcom Axiata
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Celcom Axiata
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1.6 214 Reviews

Celcom Axiata Complaints Summary

31 Resolved
183 Unresolved
Our verdict: With Celcom Axiata's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Celcom Axiata reviews & complaints 214

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6:09 pm EDT
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Celcom Axiata worst service & promotion

On 23/03/12, I went to Celcom Office at Sibu, Sarawak to check on the latest promotion and I plan to register new number.. When I was there, I deal with the staff in-charge with the promotion on Celcom Smartphone. I interested with iPhone 4GS & Samsung Galaxy SII promotion. So, I agreed to to take both handphone. I paid the deposit together with the handphone price. The staff told me that I will receive the handphone within 14 working days.

But very sad to say, I haven't receive both handphone until today (03/05/12), I call the staff whom I deal with but I always received many excuses such as "PROMOTION WAS STOP BY HQ WITHOUT INFORMING THE SALES STAFF, NO STOCK FOR SAMSUNG SII, HANDPHONE ON DELIVERY & the most he told me is YOU WILL RECEIVE IT BY NEXT WEEK." But I waited with patient until 1 month plus, still I didn't receive anything. My gosh! What a very very very bad service Celcom give to their customer. CELCOM is a BIG company. Don't tell me that this company give "LAW-IYA" services. If unable to give good service, do not give such promotion. Just like Celcom company take advantage to approach people like me with their promotion .

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8:20 am EST
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Celcom Axiata no access to network

I'.ve been using Celcom for several years. recently, I 've problem with the access to the network, called up the customer service on Friday. They said that the probelem will be OK o Saturday. Unfortunaely, I am still have no acces to the network until Wednesay and it it almost a week the problem occurred. I lodge a report by calling CS ang they said it may take 4 days to look into it. The other day, I try to call CS and the mentioned that they might need another 3 to 7 days for the solution. This really sucks. This company totally ###.

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12:02 am EST
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Celcom Axiata call and message service problem

nowadays i always have a problems with call and message service.every time i want to call or message with my family or friends, i can't reached them.usually this problem will last for 4 to 5 hours usually at night.last month, the company service center said that they have upgrade this service.but what i see is that this problem getting worse.what will happen if this problem happen during emergency?so i think that i want to change my prepaid service if this problem getting more worse than ever.

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6:00 pm EDT

Celcom Axiata can't use prepaid

Complaint against Celcom regarding “not able to shift to Celcom prepaid from the prepaid connection” and requesting for a proper solution as soon as possible.

Before I use Celcome postpaid and now I terminated the postpaid and I am trying to use the prepaid. But this prepaid can’t be used. Please check for this condition and let me know the problem and the solution ASAP.

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2:43 pm EDT
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Celcom Axiata excess paymet not refunded

I terminated celcom broadband service since feb 2010 and I have made excess payment which celcom suppose to refund to me after service terminated. However I have called to complaints at least 3 times and walked in to complaints more than 3 times. Their customer service provider either not assist or promised that this case would be submitted and I would receive my money refunded soon. But after more than half years and several time of cmplaint to them I still did not receive money which suppose to be refunded. Is it such a big company do not have sufficient money to refund to customer? They purposely do not want to refund or there is lots of room of improvement for their customer service or internal process flow?

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5:59 am EDT
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Celcom Axiata services

1 complaint :
I have paid my bill for this month in 2 weeks ago. But now, the line is awfully slow. Sometimes the line slow until automatic cut down. What i get for buying and using this line from Celcom? Its totally cheated my money 70rm per month. Now is middle of the month, the line is still slow. Next week, the bill is out and i must paid for this month. Till when we must get cheated?
2 complaint :
When my line is limited, i have a noftication to purchase more GB. when i took that action, everytimes the web is appeard to be a technical problem.
Conclusion :
The Celcom Broadband is a bad choice to purchase, if that company still not solving all the problems.Famous for what, if the services is giving problems to all user.

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10:21 am EDT

Celcom Axiata immediate attention please

i'm just confused about the terms of services provided by celcom broadband, about a year ago i've decided to terminate my broadband subscription and the agent said to pay the overdue payment first but do not worry because the celcom broadband subscription is already terminated, but yesterday i received a letter saying that the subscription is still ongoing and now i have to pay for rm 400 something..what exactly happen here?

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madam rafiza
, MY
Aug 06, 2014 7:39 am EDT
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I hate internet now..my broadband month rm98.when i download, already 5GB, celcom sent me message and waNt me to add Vol.i need to pay everytime i add vol.how could celcom do customer like this.saya benci celcom sekarang.dulu tidak perlu broadband vol, tapi sekarang kalau saya Nak download, mesti tambah Vol.celcom sangat tamak.kalau celcom berterusan mcm ini, memang ramai tak mahu pakai celcom broadband.sepatutnya kalau ada line laju, baru dpt download dan kalau line tak ada baru tidak dpt download...This IS What CustomeR want it.Please stop make us broadband vol, this is too much.bad service now.Dont Make CuStoMeR pAy Broadband vol again 100MB-rm3, 500MB-rm10, 1GB-rm15, so bad.how could ineed to pay everytime i want

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8:01 am EDT
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Celcom Axiata Worst Services

I support your company's Broadband interested, so I call to Sandakan, Sabah Office to make inquiries. The counter staff transferred me to Broadband Business Department, and by Mr. Abel (Hp: [protected]) is responsible for my case. I pass all the supporting document to Mr. Abel has more than two weeks; He did not give me any respond. And I do not answer his phone and not allocated to reply to any of my messages. Even i call to Sandakan Office, the counter staff but also to see any help & just ask me try call Mr. Abel. They told me that is not their business.
In no way, I found the Great Wall Telecommunications. They only took less than half the time I registered for the good, the next day will be able to use your company's Broadband. So that i have your company's services attitude is very unhappy.
Why the same is case but have different services? Will Mr. Abel is promising what did my case? I even doubt Mr. Abel simply never registered for me. I hope that your company can do for my investigation of this matter, so that other consumers will not repeat my question so disappointed in your company.
If got any question or answer, please contact me at [protected], email: [protected]@gmail.com

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1:55 pm EDT
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Celcom Axiata selfish motives

As a costumer, I wanted to transfer from celcom to maxis but the request was rejected by my current service provider. Everytime, I went to celcom center (near Taman Molek in Johor Bahru) to ask for reasons but I received different reasons everytime. Example, such as maxis didn't confirm my request, I owe Celcom money, I immediately went to maxis center (near Celcom center)asked for reason, they said that they had helped me comfirm the request but was rejected and said that I owe celcom money. I headed back to celcom center again and done full settlement and the celcom's counter staff told me that i had not owe them money from that moment. I back to maxis center again to request transfer. the same story I repeated many times but until now still no good news come to me. Actually, my phone number was being used for about ten years by me. If not, I already abandon my phone number. I wanted to give a warning messege seriously to all handphone costumer DON'T SIMPLY TRANSFER YOUR CURRENT SERVICE PROVIDER TO CELCOM BECAUSE IT IS SO DIFFICULT TO TRANSFER TO OTHER SERVICE PROVIDER FROM CELCOM AGAIN and THIS IS CELCOM.
Sender: Steven Yong [protected]

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Update by Steven Yong
Jun 16, 2011 1:59 pm EDT

Chances had been given a lot of times

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1:51 pm EDT
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Celcom Axiata unnecessary bills

I been a CELCOM customer for few years now. So many unnecessary changes been made toward their customers. This issue already been complained and asked CELCOM staffs, but the answer is smile and they are not the one who made the rule. Below are few of their evil techniques to extort customers money.
1) Voice mail service- How many of us asked for voice many services? Hardly any one of us requested for voice mail services from them. But if you call someone or unable to reach them number, your call will be diverted to voice mail. why voice mail? so CELCOM can charge you money! You can count how many times did your call reached voice mails. Can you imagine now, how much do CELCOM suck your money till date? By the way all the telecom providers in malaysia, MAXIS, DIGI ETC using same dirty tricks, I am more concern about CELCOM because I am CELCOM user.

2) If you want to check your call made in a month( bil terperinci), you need to pay money. CELCOM charge RM 3.00. Is it logic for a service provider to ask money to show the list of call made by customers. Isn't it consumers right to check the bill before they pay. I think in the future, they are not going tell you much your total bills. If you want to know your bills you need to pay money too.

Do the Govt knew about all these scam or they dont want to disturb all these Big Players to extract money from public?

Wake up Malaysians, don't let all these evil Big Players extort your penny. Its your bloody money, start to question them back. Know your rights and speak them out. At least those big players will start to realize Malaysia do know their rights and have gut to question them.

Titaniumface

Read full review of Celcom Axiata and 2 comments
Update by titaniumface
Jun 01, 2011 1:47 pm EDT

I been a CELCOM customer for few years now. So many unnecessary changes been made toward their customers. This issue already been complained and asked CELCOM staffs, but the answer is smile and they are not the one who made the rule. Below are few of their evil techniques to extort customers money.
1) Voice mail service- How many of us asked for voice many services? Hardly any one of us requested for voice mail services from them. But if you call someone or unable to reach them number, your call will be diverted to voice mail. why voice mail? so CELCOM can charge you money! You can count how many times did your call reached voice mails. Can you imagine now, how much do CELCOM suck your money till date? By the way all the telecom providers in malaysia, MAXIS, DIGI ETC using same dirty tricks, I am more concern about CELCOM because I am CELCOM user.

2) If you want to check your call made in a month( bil terperinci), you need to pay money. CELCOM charge RM 3.00. Is it logic for a service provider to ask money to show the list of call made by customers. Isn't it consumers right to check the bill before they pay. I think in the future, they are not going tell you much your total bills. If you want to know your bills you need to pay money too.

Do the Govt knew about all these scam or they dont want to disturb all these Big Players to extract money from public?

Wake up Malaysians, don't let all these evil Big Players extort your penny. Its your bloody money, start to question them back. Know your rights and speak them out. At least those big players will start to realize Malaysia do know their rights and have gut to question them.

Titaniumface

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Felixia Yee
, US
Oct 14, 2015 10:25 pm EDT

i wanna complain that i have been reload RM40+ celcom.i had no receive any credit from it.i had make payment from Qoo10 but i never receive any notification.please reply me a.s.a.p...

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skyb1ue
, MY
Jun 11, 2011 6:13 pm EDT

Do check your usage (for phone internet), they can tell you your average usage and dont pay for what you do not need.

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6:01 pm EDT
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Celcom Axiata celcom customer service

I would like to share my recent experience with celcom customer service:

6/5/2011 – i paid my latest celcom bill via maybank2u.
9/5/2011 – i apply to porting my no to other service provider. (being offered better plan)
10/5/2011 – other service provider inform me that my request to porting my no denied by celcom. asked to contact celcom.

10/5/2011 – contacted celcom customer service (1111) to know the reason my porting denied. being told because i havent settle the bill yet. asked to email payment receipt. did that. contact 1111 again after a while to know the status. being told email no longer in used, asked to faxed. did that. after a while called 1111 again to check the status. being told faxed not received, even though my fax machine says fax send and completed to celcom axiata. faxed the receipt again twice just in case, still not received by celcom.

feel unhappy. feel like celcom dont want to acknowledge my payment. being made to understand maybank2u payment will be updated instantly but this already passed 4 days. check maybank statement, money being deducted from account. where this money goes to if celcom does not receive it? register complaint to celcom online. celcom acknowledge the complain.

11/5/2011 – called 1111 again if my payment received. negative. try to checked if faxed received. no definite answer instead person online mumbling about my registered complain and told my complain will take few days to be handled. i just want to know if yesterday fax received. faxed the receipt again. and will call them again tomorrow to check.

feeling victimised and frustrated for being treated like stupid. Feel like celcom doesnt like me to porting (switch to other service provider).

So you people out there just be careful. if you dont have any issue you are ok but once you need to contact celcom customer service, your frustration may begin. maybe that what they want so that you wont bother them... maybe?

p/s - dato' sri shazali, please look into celcom customer service. its ruining your reputation.

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nik mohamad fakira bin nek alit
, MY
Jun 24, 2013 10:00 am EDT

Salam 1 Malaysia. Saya sebagai pengguna tetap celcom ingin membuat aduan. Untuk makluman pihak tuan, di Kampung Wang Perah, Mukim Kubang Pasu, 06000 JITRA Kedah masih lagi tiada rangkaian. Walaupun telah sekian lama penggunaan telefon mudah alih digunakan, tetapi masih tiada pihak yang berkenaan membuat pemantauan untuk menyemak rangkaian di kawasan kampung kami. Untuk pengetahuan, pencawang yang terdekat dengan kawasan ini ialah di Kampung Jeragan yang jaraknya lebih kurang 7KM. Oleh itu, mohon jasa baik pihak tuan membuat pemantauan di kawasan tersebut kerana majoriti penduduk di kawasan tersebut menggunakan telefon mudah alih. Jika boleh, mohon pihak tuan membuat pemasangan pencawang yang baru di kawasan tersebut. Sekian, terima kasih..
Pihak tuan boleh menghubungi saya di talian [protected] untuk maklumat lanjut.

careline_CELCOM
careline_CELCOM
, MY
Mar 11, 2012 11:08 am EDT
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Dear logi,
I had heard about your "story" above.and also we're really sorry to hear that.
to make you happy again, please tell you story with online CS at :
careline.celcom@yahoo.com.my
I believe we can make better for you.
thanx
also introduce our newest plan CELCOM EXEC 50

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7:05 am EDT
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Celcom Axiata rude staff and extremely poor customer service!

Why is celcom being so difficult in handling line migration? Only after registration, I was told I had to wait 24 hours before my line could be activated. Now that it's been well past 24 hours, I am told I have to wait three to five working days. What's the problem, celcom? And while we're on the subject, why are your staff so incredibly rude and unable to communicate well? They struggle in speaking english and some in bahasa malaysia as well. What kind of standards do you people have in hiring staff? You're a telecommunications company, for crying out loud! Please step your game up.

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Jacinta Francis
, MY
Jun 30, 2014 9:11 pm EDT

Dear Mr/Ms,

Re: Complaint Regarding Changing My Celcom Line To U Mobile

With reference to the above, I would like to inform that there has been more then 2 months delay to change my Celcom number to U Mobile. First I went to Taman segar Celcom branch to change my Celcom number to U Mobile. They charged me about RM 70.00 and they said within a week I will be able to use U Mobile sim.

I waited about a month nothing happened.I went to Celcom again regarding this issue, they told me my line is supplementary line so the process failed. I was not satisfied about this and I checked in another Celcom branch, they told me my line is not a supplementary line and they will get in to an action regarding to this problem but up to today no results.

I look forward to your cooperation and hope that, this time some action will be taken.

careline_CELCOM
careline_CELCOM
, MY
Mar 11, 2012 9:47 am EDT
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Lots of people saying that they already used MAXIS for a very long time but they don't know that their being "fool" by MAXIS...why...maybe you will say why I am saying like that...correct ? so I will explain and reveal all
and i called it " THE SHOCKING TRUTH PART"
and this is the reading material for you to read so you can be sure about the product.and also you can
see by your self at :http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
so after you read and do your calculation you will become "OPEN MINDED"
and also I want to explain a little bit more :
that in this program you don't worry coz this is real promo from us to a few selected customers.
The Benefit are like these :
1. you get 10 RM Cashback/ month whole one year that mean 120 RM a year for you.
2. you get upto 30 % Discount from your monthly bill.
e.g : if your bill 50 RM a month you only pay 40 coz you get 10 Rm rebate.
if 150 RM [protected]% = 95 RM)

actually there are 3 stages of discount
10 % = 60 RM - 79 RM
20 % = 80 RM - 149 RM
30 % = 150 and above it

10% Automatic Discount
- Total monthly usage: RM60 - RM79.99
- 13.5 sen/min Voice Call
- 10.8 sen/SMS

20% Automatic Discount
- Total monthly usage: RM80 - RM149.99
- 12 sen/min Voice Call
- 9.6 sen/SMS

30% Automatic Discount
- Total monthly usage: RM150 and above
- 10.5 sen/min Voice Call
- 8.4 sen/SMS

And all of discounts we also add 10 RM cashback a whole one year.
and about the discount as long as you use celcom.
so if you count you can save more, have a wider coverage and network.
also we do not have CONTRACT
we do not have PINALTY
we do not have DEPOSIT

so isn't great deal for you ?
so I meant if you can get more than your previous provider why not, right ?

THE BEST is YOU DO NOT HAVE TO CHANGE YOUR NUMBER.
your MAINLINE GET 40 HOURS+3000 sms/MONTH
If you have SUBLINE number also your sub also have advantages such as :
40 hours FREE TALKING EVERY MONTH and 3000 SMS.Every Month only 15 RM.Also your SUBLINE can also become MAINLINE and get the same benefits like your MAINLINE
Rates
Staying absolutely together with your loved ones doesn't come with a high price

Items

Voice Rate

SMS Rate

Video Call Rate

MMS Rate

Data Rate

Between Celcom

40 Hours/Month FREE

3000 sms/Month FREE

FREE

FREE

Standard

To Others Provider

15 sen/min flat rate to any network

10 sen/SMS flat rate to any network

20 sen/min

35 sen/MMS to any network

Standard

COMPARE WITH PLAN 50 ALSO:
MAXIS :
Voice Call : maxis-maxis = 12 cents/minute (other Provider 18 cents / minute)
SMS : maxis-maxis = 5 Cents (other provider 15 Cents)

CELCOM with MAXIS number:Voice Call : CELCOM-CELCOM = 0 (Other Provider 10, 5 Cents FLAT RATE, NATION WIDE after 30 % Disc).
SMS : CELCOM-CELCOM = 0 (Other Provider 8, 4 Cents after 30 %)
Postpaid Plans Celcom Telco M Telco D
Domestic voice calls RM100
Domestic SMS RM30
Other usage (Internet, MMS, IDD, roaming & others) RM20
Total usage RM150
30% discount on domestic voice call RM30
(RM100 x 30%) N/A N/A
30% discount on domestic SMS RM9
(RM30 x 30%) N/A N/A
Total Payable Bill after automatic discount RM111
(RM150 - RM39) RM150 RM150
Savings RM39 Rm 0 Rm 0

DATA PLAN :
1 GIGA =38 RM/MONTH UNLIMITED.
3 GIGA = 58 RM/MONTH UNLIMITED
5 GIGA = 88 RM/MONTH UNLIMITED

Last you can imagine by your self with your usage every month
e.g : (200 RM - 10 RM cash back - 30 % Disc = 130 RM, your saving 70 RM )
(300 RM - 10 RM cash back - 30 % Disc = 200 RM, your saving 100 RM ),
THE MORE YOU USE, THE MORE YOU SAVING, AND THE LESS YOU PAY),
SO with your ammount every month you only have to pay less...correct...? :)
than we also have lots of rewards for you, please you see by your self at : http://mobile.celcom.com.my/celcomexec/rewards.php?id=rewards_index
Also I give you an important Clue :
(off the record) WE DON'T HAVE CONTRACT, NO PINALTY SO YOU STILL CAN CHANGE YOUR PROVIDER IF NOT HAPPY, RIGHT ? :)
BUT I BELIEVE YOU WILL BE HAPPY USING CELCOM
AND ALSO THAT IS WAY CELCOM GET REWARD FROM MALAYSIAN GOVERMENT. :)

those are all that I want to inform you for detil you can look by your self to our website that I already gave you at above

Note : If you go to Celcom by your self you only can get to convert but you will not get the rebate and discount like I mentioned to you, also you have to pay register fee 20 RM and the SIM CARD will be charge to you.
If you have set your mind please give me your reply A.S.A.P
And if you still have any questions please don't hesitate to ask me. thanx

Here some tips for you for you get more about it
http://www.maxis.com.my/personal/mobile/rate/principal_line.asp
http://forum.lowyat.net/topic/1304043/all
http://www.celcom.com.my/celcomexec/plans/mnp_overview.php

Best Regards,

Your Friend.

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Celcom Axiata layanan celcom

Saya Mahda Bin Adi, pelanggan setia celcom, saya sangat kecewa atas syarat-syarat yang telah di tetapkan oleh pihak celcom memandangkan celcom merupakan talian komunikasi gergasi di Malaysia, ini adalah berkenaan syarat yang telah dikenakan pihak celcom kepada pelanggannya untuk mengaktifkan semula talian yang akan di tamatkan(prepaid). Pihak celcom akan meminta pelanggan untuk membayar RM100 untuk pengaktifan semula. Pendapat saya mengatakan ini adalah membebankan bagi golongan kami yang tidak berkemampuan. Saya bagi pihak pelanggan celcom yang setia berharap agar pihak celcom dapat mempertimbangkan semula syarat tersebut sebagai kuasa besar dalam bidang komunikasi di Malaysia.Sekian Harap Perhatian.

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FRANCIS VINCENT
, MY
Jun 14, 2011 4:27 am EDT
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Could you please immediately stop sending me service message chargeable of RM4.00 such as MUNDIAL, ANGRY BIRDS RINGTONE, FREE Trutone ETC. ETC. to my handphone [protected]. For your information, I have never request for such stupid messages! Everytime I reload my prepaid, you are deducting (stealing) RM4.00 from the amount I reloaded. Please investigate this failing which I'm going to lodge an official complaints to such ridiculous services... Please rectify IMMEDIATELY... TQ.
Francis.

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Celcom Axiata deduction credit by sms

~ recently i 've received sms from 'blind website', do no where come suddenly i notice my credit already automatic deducted without any reason. this cases already happen almost every time i top up my credit . pls find out what going on with your internal system.

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Celcom Axiata speed is unbearable low

Oh please, Celcom, I beg you! Please at least let me to connect to internet even its speed is unbearable slow. Please do something about it. You make me so sick. I pay every month but i do not deserve what I am supposed to get.

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govind patidar
, IN
Mar 03, 2011 12:16 pm EST
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my internet connection is new but inter net speed is very low. palease solve my ppronlems...

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govind patidar
, IN
Mar 03, 2011 12:13 pm EST
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my internet connection is new but internet speed is very low. please solve my problems.

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Celcom Axiata celcom misleads and cons

Celcom: The Master of Conning

Celcom broadband service is full of booby traps and surreptituous additions of fees. With a contract-free broadband internet service, there is supposed to be no termination fee at all. However, the real 'termination fee' is based on the monthly outstanding balance prior to termination. And the monthly outstanding balanced is calculated cheapest at RM98 per month. This means that your minimum termination fee will be RM 98. On top of that, they never send you any notifications. If there is, beware that they will be quite obscure and possibly in the junk folder of email. If you did not take note of the monthly invoice, they will not remind you until the next month. This result in continuous accumulation of unpaid monthly fees, which is done unknown to the user. And if you do leave it for 3 months, it can go up to RM300++. AT THE END, IF YOU DO TERMINATE THIS SO CALLED 'CONTRACT-FREE' BROADBAND SERVICE, YOU WILL HAVE TO RETURN THE MODEM AND END UP WITH NOTHING.

ASK YOURSELF:
DO YOU WANT TO PAY RM 98 FOR A MOBILE BROADBAND SERVICE THAT NEVER REACH EVEN 50% OF THEIR STATED AVERAGE SPEED, AND GET THROUGH ALL FRUSTRATION TRYING HARD JUST TO GET YOUR EMAIL PAGE LOADED ON THE WEB BROWSER?
THE NUMBER OF DISCONNECTIONS IS ALL SO ASTRONOMICAL (NOT ACCENTUATING). IT CAN BE CONCLUDE THAT THE NORMAL SPEED IS AT 0KBPS.

CELCOM HAS TRULY BECOME THE NUMBER ONE IN DISGRACING ITS OWN SERVICE.

SO TO AVOID ALL THESE VOMIT BLOOD, PLEASE KINDLY AVOID CELCOM FOR YOUR OWN SAFETY AND HEALTH.

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Celcom Axiata - customer service

On 1st february 2011, I went to celcom blue cube located at the mall, kl. I went there to settle my bill as I accidentally turned on my 3g throughout the night, thus the bill already reached its limit. I also intended to register for mobile broadband to prevent anything similar from happening, which I admit was my own negligence. I went there and gave my...

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Celcom Axiata cheating customers

I supposed to get free phone from celcom since i just changed from maxis to celcom. As their promise, they will send the phone to my address company in 2 weeks time. However, now it's been more than 2 months but still didnt received. I have been complaint and asking few times to his manager of Celcom Mobile Sdn Bhd, Khaleerurrahmaan, and his assistant. As usual, they will said you will received by next week. And again I called they said maybe stock not enough since year end. Lalalaalallaaa...I heard many reason and promises from them but still not received yet. They Celcom Mobile coming to my company and sell their products, now I heard from my colleagues, many of us still didnt get it.

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Mahamad Abdul Rahman
, MY
May 02, 2012 11:08 am EDT
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MY name is Mahamad bin Abdul Rahman, email address mahamadar@gmail.com . I am preparing an article on how CelcomAxiata
Berhad cheated me and a few hundred thousands other customers with fake & misleading sms and phoney call charges that the customers never make . My first complaint was filed to Celcom on 04/12/2008 report No. C081204 - [protected] at Seberang Jaya Penang, Celcom branch. No action was taken . I filed many more complaints as time go by . Written complaint was filed on 06/04/12 to Branch Manager, Dato Sri Mohammed Shazalli bin Ramly ( Celcom CEO ) and other agencies.

My blog is: Mat Tekong . blogspot.com and should be ready in abt 2 weeks time . Iam slow because sometimes I am busy. You are most welcome . My phone is [protected]. Regards MAR.

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Celcom Axiata ineffecient service and poor line

I susbscribe to Celcom broadband for 2 years now. Most of the time its superb line but recently started giving be lot of problems, I use the RM98/month package and it has 5G usage limit, and every month my usage is near or reaching 5G last 2 month same usage same thing I do but the usage exceeded only in 10 days! Cause me not to be ablr to server o do anything. And I try asking them reason all the can say is that the data processing shows this, they can't do much. I feel cheated, they can't explain what things I did to make such high usage, one of the days exceed 1.2G this is crazy.

My boradband modem check only shows 2G usage so how the hell do they stack 4 G to my usage? As of now after 10days 6.75G usage...
Therefore please if those that know boycott CELCOM for their stupid package and explaination. I will definitely cancel this service.

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Celcom Axiata unstable connection

I had enough! I subscribed Celcom at least for 3 years from now...and still the internet sucks! I paid RM 128 per month which the promoter said it will constantly provide me with 1Mbps speed throughout the connection and I believe it! Until now, my computer has just shown a internet speed of 1.2Kbps! There are a BIG difference compared to the speed they promised! Sometimes it even won't connect and I need the internet for my work! I had to go to a cyber cafe just to finish my proposal! If I still get this kind of slow and inefficient service I will guarantee that I will cut the Celcom broadband!Fix and improved your internet connection please!

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zerox12
, MY
Aug 04, 2012 7:28 am EDT

Yes promoter always said guarantee this or that. They sound really confident what they said. But in fact they may not really know that much about the product...all they care is SALE. I encounter alot this kinda promoter who looks like a joke. I advise all consumer exercise ur judgement to avoid taken in by sweet talks promoter

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lionelchin87
, MY
Aug 20, 2011 4:29 am EDT

c.bbbbb...y some time will auto off my internet...c.bbbbbbbbbbbb...i want cut my celcom broadband...fuk u ...1 month 1 pay for free?pay for like this like ?suck line?...

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