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After subscribing to the Celcom RM129/mth package for broadband access, I am unable to even connect to their network for any service (surfing). I tried connecting at different times of the day but I encountered problems especially from 8pm onwards. After calling their hotline, they told me that they are upgrading their 3G network from that time till 30th June which means I am unable to connect everyday till 30th June from 8pm - 2am (which incidentally is the time which I need to use broadband).
This is absolutely outrageous because I am paying RM129/mth for services NOT rendered and they are not even going to rebate me 1 month's subscription (assuming that the problem will last until 30th June) let alone cancel the contract. They will not allow me to cancel the contract and if I do, I will have to pay a fine... for something which I did not use and services not rendered.
Customer service personnel that I spoke to is Christina and Mohd Shahrul (manager).
It has been a few days, we face problem of coverage using Celcom. It is happening almost everywhere . and being most spotted at MRT Taman Naga Emas and repeated almost everywhere? we cant even proceed on searching or loading any website.
Hi, actually it's always been like slow internet connection but starting on 29 September it just getting worst until i can't access for basic internet like whatapps can't properly function. Please help me as i need my internet to be well function.
Dear Axiata,
I have found that there is one unknown autodebit from axiata amount Three Hundred Ringgit Malaysia. The reference code is M0000246064
Please check your coverage in Bintulu at TAMAN SRI PELABUHAN , almost 2 weeks very slow
I made bill payment for the phone number [protected] amounting rm69.30 on 24.7.2023 and once again payment of rm100 was made on 25.7.2023. However, until now, my number is still barred. My account number is [protected]. I have sent two emails to careline@celcom.com.my and feedback@celcom.com.my but both emails have been blocked.
Wrongly charged of monthly bill in which I have subscribed a home fibre package of 300mbps for RM100 monthly charges. However, I received bill with monthly charges of RM148.4.
I have made numerous complaints for the last few weeks via customer care hotline but yet no respond on the issue.
Please immediately solve the issue.
This celcom dealer carried Celcom signage but promoting other telco service like umobile, digi and maxis. And they are collecting Maxis bill without issuing any receipt to customer.
This dealer was misleading customer and damaging Celcom image.
Area ppam metropolitan kepong.please check.
I cant accept this! i just buy the internet this 7.30am and then it just left 30% this 8.30am . Wtf ?! meanwhile i didnt even use any of internet or opening any apps that can cause the data decreases . Yesterday , i buy and reload 3 times a day . How if for one months ? you did the maths !. Please refer the proof that i provided
This customer service Fiza has slow reply eventhough just a simple questions and need to wait 30minutes just to live chat with the customer service but im at 3rd queue?
Port my number to Celcom just because of EasyPhone Program. Wait for 3 months to eligible subscribe the program without using credit card as mandatory for auto billing. Come back after 3 months, the customer service said need to wait 6 months and mandatory for auto billing by credit card as new rules and regulations. I said SUCKS!
Its been several months the 4g network in thid area is crawling like tortoise and no one seemed to do anything abt it. Dont boast of 5g when the basic 4g has still not delivered smoothly. Now i m back to 3g mind you. So pathetic celcom
When I use internet at home, quiet frequently the internet suddenly cutoff or lost signal . My data pool decrease more quickly even the line is really low . Even when playing a game, it always disconnect because of you line is really bad .
Its almost 1 year the coverage having problems. We still using celcom as our Internet but the coverage is very poor. Hopefully, your company may solve this problems as soon as possible. We almost give up to use celcom because of this problems. Before this.. The coverage is ok.. But year ago.Thank you!
Poor internet services/reception indoor at pjs 6/4F, kg lindungan, pj, selangor.
Signal unstable and Sometime experienced signal loss.
Please do something to improve celcom services.
Despite of all the complaints I have seen in all the complains forums and websites i think it's kind of wasting time to lodge a complain because OBVIOUSLY no action will be taken! The power of social media says it all! Soon, all the existing Celcom users will port out to another trusted telcos!
Don't use Celcom!
Despite of all the complaints I have seen in all the complains forums and websites i think it's kind of wasting time to lodge a complain because OBVIOUSLY no action will be taken! The power of social media says it all! Soon, all the existing Celcom users will port out to another trusted telcos!
Don't use Celcom!
Assalamualaikum sy nk buat aduan no hp mak sy asyik hilang kredit bila mcj dari celcom 22262 ni send mcj kredit mak sy akan hilang sudah bnyk kali trjadi sila chck no trsbut no mak sy [protected] mak sy dpt je mcj dari no tu trus hilang rm3 apa ni sy nk pihak tuan sila check
plz.. kenapa line internet terlalu teruk.. sampaikan whatapp takdapat digunakan untuk menghantar mesej.. facebook jangan kata la.. terlalu teruk.. tak berbaloi bulan2 bayar bil cas semua.. harap pihak CELCOM ambik tindakan tentang hal ini.. harap ada diskaun untuk bill akan datang kerana isu data yg terlalu teruk ni..
On 29/4/2017. I visited blue cube at sunway to request one of my celcom xpax24 to postponed. I have also paid rm47.70. After a week, I check the prepaid number still not change.
They ask me to refer to sunway blue cube. But until today I am still did not receive any feedback.
Why take such a long period to do convert and yet still not update?
15/5/2017
[protected]
Khatijah Bt Zakaria
want to complain about no data or internet around my area. only 2g sometime 3g available here, my location is
lot 1052, kampung tok bok, labok, 18500 machang, kelantan
difficult to connect to internet and doing work, im request celcom to check line around this area.
my email: muhammad_zfy@yahoo.com
Hi, I am using xpax prepaid. My credit was rm15 initially, then u guys automatically HELP me to subscribe your GAMEHERO thing and my rm2 credit was gone. Afterwards, my rm5 credits also gone without any notice. Any explaination?
the internet connection is getting poorer especially at my hometown (kg gali hilir, raub, pahang), this is completely intolerable and we certainly loss our patience already, i cant even google things and it is very inconvenient for me to finish assignments by using celcom internet service, please fix this as soon as possible.
There is Zero Connectivity of Celcom throughout Kunak Town, Sabah for today (13 June 2017) since early morning.
Please do something about it. If I'm eligible for rebate please inform me.
I'm having terrible problem with Celcom connectivity lately. No calls can be made or accepted.
my celcom line at kampung juasseh tengah, kuala pilah, negeri sembilan is problem/missing.please solve this problem as soon as possible.
It's really terrible. I have to do my important tasks but this slow af connection help me nothing. I can't do my work fast. I
Saya ada buat reload dekat maybank2u..untuk membeli topup rm50..maybank sudah tolak credit dlm acc saya..semua penyataan sudah dibuat..Tetapi pihak celcom tidak memasuk kan amount yang saya reload sebentar tadi..
as the above subject my internet coverage slow for celcom eventhough line show 4g. sometimes the connection was unstable. i live in kawasan alor gajah melaka at taman pengkalan indah. please help improve the coverage for stable n strong connection. hope my comment was review and was considered. tq
I tried to cancel the iflix adds on but cannot.
It kept auto renewal. It even renewed twices so im being charged twice a week... It is very inconvenient.. Theres no button to cancel...when I pressed the link to cancel it.. I hope this issue can be resolves.
sya nak cancel iflix subscription sya, tapi tak dpt.. kenapa pula tak dpt? dah tu nak bill sya melambung bnyk2... berapa kali cuba tapi asyik bagi mesej" not avail", penat nak layan
Saya dah tunggu 3 jam tapi nombor saya still no network, takde line. Saya renew nombor lama [protected]. Mahu pendaftaran segera. Mohon kerjasama
Cannot play video and load picture
Hello Sir,
I am a student at UniKL MICET at Melaka. I am now having trouble regarding the coverage of Celcom and my data always at 'E' which gave me a lot of difficulties in trying to surf the internet for study matters. Please, I hope you could fix this problem as soon as possible.
Thank You.
Sometimes I feel like celcom is stealing from me, didn't celcom ever respect or atleast hear their customers problem, worst internet speed even in big town . worst customer service and the operator always told me to hold up for a seconds well you know what it actually cost money to talk to celcom operator . bad bad celcom.
I would like to make a complaint on the harsh attitude from an agent in celcom blue cube, aeon Bandaraya Melaka. She was replying on my enquiry with a frustrated attitude! She is treating every customers with different way! Maybe she is racist?!
Please check on Kg Labi Mukim Tualak 06300 Kuala Nerang kedah. The coverage is very bad and always NO SERVICE. So annoying
approximately 8 am, i suddently cannot make ANY call, sms, internet at all . Even the line show it has FULL line. Please fix this. I dont have any debt in bills and i pay every month. Why ?
I want to report a fraud using celcom brand.but i have to call celcom and charging me for every minute of my call to report this fraud. So this is the msg that i got.do something.
Stop the auto renewal iflix. Its charges rm3. I want to stop it
Very Poor celcom broadband after I top up 68 no 3G signal but it show active in my status n celcom kiosk not serve me at all