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2.6 86 Reviews

CCBill Complaints Summary

35 Resolved
51 Unresolved
Our verdict: Dealing with CCBill, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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CCBill reviews & complaints 86

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ComplaintsBoard
R
1:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCBill unauthorized billing

I signed up for a trial membership from foreclosure listings.com for $3.95. after 5 days, they charged me $39.95 even though I canceled the membership. they would not refund my money until I emailed the ceo of the company. the ceo is ronald cadwell.

His email address is [protected]@cwie.net he may not respond but I know this email address is valid because I got a read receipt on the message. if you have tried everything to get your money back, you may want to consider emailing him.

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10:49 am EST
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CCBill - unauthorized charges

I subscribed risk free for foreclosure property search for $3.95 risk free trial in august 2008. that time I didn't know that after 1st month ccbill.com will start billing me at 39.95 a month. it could be written in very small letter somewhere. I didn't use this service for 3-4 months and I pay my bills automatically. since now they have charged me 4-5...

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ComplaintsBoard
C
10:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCBill fraudulent chargs to my bank account

My bank account has been charged monthly by ccbill.com from july 2008 to dec. 2008 for 39.95 per month. these charges are fraund charges. I am reporting ccbill to the indiana attorney general's office and to the better business bureau of louisville, ky and to indiana, and to the chase bank fraud department.

I am trying to get my money back. I have never authorized this company to charge my account and I do not know how they obtained my bank information.

C smith
Indiana

Read full review of CCBill and 9 comments
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Lukas Driessen
, US
Oct 22, 2023 10:02 pm EDT

Im paying 25 dollars a month for swimsuit-heaven.net and they won't even help me restore access to my account or help me create a new password, its [censored]

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Jerry B Vannatta
Oklahoma City, US
Jun 11, 2023 12:48 am EDT

I received a bill on my citi card for 74.51 and it said it was paid to Henry Eve Ferrensby, Kn Bbr. I do not know what this is for. I looked into it and the internet said it was a recurring charge, but i do not know what it is for.

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Professor Profit
, US
Dec 31, 2022 2:26 am EST

Mystery charges on KY acount and other non sense along with roadblocks to hinder corections

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Robert Salzman
, US
Oct 10, 2022 4:10 pm EDT

Ccbill.com *henry Eve Ferrensby, Kn Gb

purchase sept 25 2022

Posted Sept 27 2022

reference # 74772712269238253954807

$55.47

We were in England then, but we can't recall a bill about this

?Mistake

Bob Salzman

rsalzman@comcast.net

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Roland Dollinger
, US
Apr 18, 2020 7:34 am EDT

I was charged 89 dollars from this company with who I had never had any contact.

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Brad Toner
, US
Jul 31, 2019 9:10 am EDT

Hi I like a refund or money back please for this why am I charged Bradley toner I want this back please

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Andria D
, US
Jan 22, 2019 9:12 am EST

On 12/17/2018, I was trying to get a SSN card replacement for my son and they charged me $25.00 and I received a call from my bank indicating this charge was going to the UK and I said it was okay to charge because I made the purchase, well it is now almost a month later and I have not received my son's SSN card. I want my money back.

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DavidWK
, US
Dec 12, 2018 10:38 am EST

I loged in on my bank and discovered a unknown charge from ccbill.com *HENTA [protected]. The charge amount was 29.95.

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Linda Payton
Cdar Rapids, US
Oct 09, 2009 2:02 am EDT

Just this month I was charged $59.95 to my bank account. I have never been in this web site for anything. So how did this web site even get information to charge my account for something I knew nothing about? I am a little outraged on how this company can continue to rip innocent people off like this. I am reporting this company to the Better Business Bureau of Iowa. Linda Payton

ComplaintsBoard
H
1:56 am EST

CCBill ccbill scam

My debit card was recently frozen by my bank after they noticed suspicious charges on my card. apparently, the company ccbill, which I had never heard of but discovered was some type of adult content payment company, had attempted to charge my debit account more than $200. I have never been on any adult content web sites, and the only web sites I have given my debit card information to are amazon and itunes. I still can't figure out how ccbill hijacked my account. what a scam!

Read full review of CCBill and 23 comments
Update by Heather
Dec 02, 2008 4:31 am EST

I called Chase bank as soon as the fraudulent charges appeared, and they said they would put the money back into my account until the charges had been cleared up and a dispute form had been filed. A week later, I am still trying to get Chase to reverse the charges and they now claim that the charges weren't reported within 60 days (which makes absolutely no sense since I reported the fraud the day it happened). I was hoping I wouldn't have to deal with CCBill since it seemed like such an obvious scam that the bank would easily recognize, but now I have no choice but to call them and attempt to get my money back from them. Hopefully this will be straightened out soon!

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James577
, AU
Sep 05, 2017 12:01 am EDT

My credit card was charged for 26 dollars and the name of CCBill with the reference number and phone number and activesoft name was there, I never used that card for online purchasing and no one have access to my card or my computer. I contact them and give them that reference number in the bank statement they cannot track my order and I am sure there is not any order, no wonder they cannot find it! They asked for more information like my surname and my address and my credit card number... etc and I told them you are the scammer and I will not give any further information. I sent the case for investigation. They are the scammer if they are not why they cannot find the translation with their reference number!? If there is not any record of purchase why they charge my credit card?!

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Jersyguy
, US
Aug 24, 2017 2:53 pm EDT

I was charged by ccbill 3 times today for identical charge that i did not make over $200 each
Kudos to Wells Fargo for catchng them and alerting me and denying the charges

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Michael Cohn
, US
Jul 09, 2017 5:25 pm EDT

CCbill is a payment processor, like paypal. There is almost no chance that they're the ones who committed the fraud. As an analogy, if someone stole my credit card and bought a bunch of stuff from Amazon, my credit card bill would show charges to Amazon even though Amazon had no involvement whatsoever in the crime. What this likely means is that someone broke into some other business you've made a credit card order from or got your payment details in some other way, and then used it to make a purchase from a site that uses CCbill.

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Jennifer Costello
, US
Mar 01, 2017 10:25 am EST

CCBill tried to charge my Chase account $89 and Chase immediately contacted me. These ### are most definitely on their radar now. Unfortunately, it sounds like Chase account holders are the primary victims.

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Anonym1
Elgin, US
May 20, 2015 4:49 am EDT

They are completely fraud, they even don't credit your refund to your account saying that the payment has been voided and has never been taken out of your account. But they have taken out the payment from my account.
The found out this way of cheating the customers by not giving their funds.

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Drsteel
, US
Sep 06, 2012 5:21 am EDT

I was gotten for $16.95 3 times plus and over draft. I didnt see the charges till the day before one pay day and I couldnt buy coffee.
I was really pissed. I called Chase they said to call CCBILL I did. they gave me some BS about no refunds and that it was for an adult web site I have never heard of. Even more pissed I called chase back and have filed claims.

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flamin
Dale City, US
Feb 19, 2011 3:43 pm EST

Has anyone pursued any lawyers against CC BULL? If so, whom and/or what type of lawyer should be used?

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hopeforthebest
bg, US
Aug 09, 2010 3:31 pm EDT

i think MOST of you should be worried HOW they got your cc info.
yeah, they may suck at refunding, but they are not the ones who put in your information and card info.

YOU SHOULD BE MORE CONCERNED!
was your identity stolen?
virus on your computer stealing CC info?
someone you know using your card without telling you?

CCBILLING does the processing, someone had to do the buying...

im not covering for this company, just trying to educate that you have a deeper problem at hand.

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richman74
Sparks, US
Aug 03, 2010 4:47 pm EDT

These yahoos ripped me for $39.95. I canceled but evidently not in the right amount of time. Pissed is an understatement!

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derlethaugust
680 walnut park lane, US
Jul 30, 2010 11:11 pm EDT

While I've never had an actual fraudulent experience with CCBill, many of the sites & services they support are not, shall we say, "advertised as billed". Their customer service portal, interestingly enough, is designed with static fields which give the impression to any consumer that they would need every iota of information from any transaction or account they ever set up (no matter how far in the past, or irrespective of being able to look up easily through CCBill) to cancel said transaction or account. All in all a demoralizing experience...

ComplaintsBoard
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1:07 pm EDT

CCBill unauthorized charges

I now have a different perspective about ccbilleu that may be helpful to some of you who have also been automatically billed by them. late september 08 a billing from them appeared on my visa. I called ccbilleu to inquire about it and to explain that I hadn't authorized it. the young man who took my call quickly consulted with a manager then said they would block further charges. plus he gave me the ip address of the computer where the charges came from. an ip address is an email address converted to a digital code only for use by the ip proveder, companies like ccbilleu, and others who need to know. he told me it was a comcast.net ip address and gave me the phone number for comcast.net customer service.
Comcast.net told me it was for an email address in my area and gave me the phone number for the local comcast.net customer service. the local customer service rep. comfirmed it was for one of their local customers, by law couldn't reveal who, but explained that with a warrant the local police could get the records.
I filed a police report by phone. while giving the officer the ip address she was entering it into her computer and immediately determined the physical location of the computer where the charges came from.
I hope my experience can assist any of you who have had unathorized charges. now I don't think ccbilleu charged my card on their own, but were only going on customer information given to them that resulted in the unauthorized use of my visa. they were willing to blick any further charges and put me in touch with the ip provider of the computer user where the charges originated. i'm sure they would help you in the same way.

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Warren Pointon
Palmerston, AU
Mar 05, 2009 7:46 am EST

I have had unauthorised transactions on my credit card for the amount of $49.95 Aus as per last reference number [protected] on the 02/02/2009 with CCBILLEU and a number of +[protected] ML alongside it.
If these transactions do not cease and all transactions refunded i will contact legal authorities and report this company for fraud.

Warren Pointon
E mail wazza_p@aapt.net.au

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monkey00
Coffs Harbour, AU
Oct 09, 2011 7:17 am EDT

my name is peter hemingway my e mail is monkey68au@hotmail.com for the past 4 months CCBILLEU.COM +[protected] has been taking money out of my bank i have no clue who it is pleaes find out listed below is dates and amounts that was taken

11/7/2011 $38.64
10/8/2011 $40.61
8/9/2011 $39.46
8/10/2011 $4252

it seems strange that all the amounts are diffrent so if you could find out who is takeing it and tell them to contact me that would be good thank you and i look forword hearing from you as soon as possible

ps the top thing i filled out made no sence since i dont know the company so i had to put something there or i could not send complant

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bunty4u
, IN
Dec 05, 2012 11:51 am EST

fraudly charged 1000 rs on my credit card twice, withoy my intemation...

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Jessica5992
Pasadena, US
Jun 25, 2010 12:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There has been five unauthorized charges of twenty-five dollars on our bank account! Ya'll need to fix this and ya'll need to fix this NOW! I need a number to contact ya'll. If this is not fixed you will be hearing from our lawyer!

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kato67
, US
Nov 15, 2011 8:08 pm EST

Multiple unauthorized charges and service fees on my debit credit card...
Had to notify bank and request new card...This happened while I was in the hospital
for surgery and was a painful inconvenience. I do not know how they aquired my number.
I will pursue for damages.

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LauraWUK
Northampton, GB
Jun 22, 2011 12:04 pm EDT

We have recently fell victim to this by CCBILLEU for the past few months, i have no idea what so ever who they are and am currently disputing this with CCBILLEU and my bank. I am extremely unhappy about this as im sure all of you are! especially in this day and age when at least 70% of us are stryggling to put food on the table for our families!

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Piscean2378
, US
Nov 24, 2008 3:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This just happened to my mastercard account. If it wasn't for a representative calling to tell me that 2 simultaneous charges were made, I probably wouldn't have known. Because it was a credit card company I was able to dispute the claim and cancel my account. I feel very sorry for those being affected through their banking accounts via debit card access. I tried researching the CCBILLEU company and all I can come up with is that they are an online billing company. So the fraudulent charges could be either made by them or by the company outsourcing them. Either way, all beware, and check your statements regularly!

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sesnm98
,
Nov 17, 2008 7:48 am EST

I wholeheartedly agree. CCBILLEU.COM took three VISA DEBIT card transaction from my LLOYDS TSB account in October, then proceeded to do the same again in November - only this time for another five transactions amounting to £140.00. This is even after I had reported the original three transactions to be fraudulent. Apparently this is quite widespread and Acquirers seem to have no way of blocking these transactions - even when they are made aware of them! I am in the processes of recovering the monies but have lost all confidence in the security systems in place at our major high street banks.

ComplaintsBoard
G
4:28 am EDT

CCBill I dont use that (never did)

Every month they take 27.26 from my creditcard! I wrote several letters (email) to make them stop, but it does. nt help. I dont wanna pay for things I dont use. so please help me to get it stopped. ccbilleu.com +[protected] +[protected] vm is what my creditcart say after taking the amount!
Thanks for your help.
Geert philip

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Tyler1234@
, US
Nov 11, 2018 8:23 pm EST

For a melissamidwest.com

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Krittsanu
, TH
Oct 14, 2018 6:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I wanna refund my money back because
This website told me that i cant use my credits
I purchase it for 25$
Pls do anything and refund my money back

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Dree408
, US
Oct 03, 2018 2:28 am EDT

I don't know where these charges are coming from 99.95. Please reimburse or final action wil be taken.

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Gerd Carlsson
, SE
Aug 20, 2018 11:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

9 of april 2018 3 times charges of sek.524040

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Leo Mulder
, US
Feb 14, 2017 8:06 pm EST

Er wordt van mijn creditcard al een paar keer 148 euro afgeschreven door ccbilleu.com +[protected]. Waarvoor dat is weet ik niet ik heb namelijk niet ergens toestemming gegeven om dat bedrag af te schrijven. Hoe kan ik dat stoppen. Leo

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mohamad haidar
, HR
Jan 08, 2011 10:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

every month they take 29, 99 usd from my creditcard ! I wrote several letters ( email) to make them stop, but it does.nt help. I dont wanna pay for things I dont use. so please help me to get it stopped.CCBILLEU.COM +[protected] +[protected] VM is what my creditcart say after taking the amount !
Thanks for your help.
email:king_112@hotmail.co.uk

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NEVILLE NEWMAN
Hobart Metro Area, AU
Nov 17, 2010 12:07 pm EST

I dont understand what the system is. All I can see is a repetition of what I have said

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NEVILLE NEWMAN
Hobart Metro Area, AU
Nov 17, 2010 12:05 pm EST

My complaint is listed above. I would be grateful if you would comply

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NEVILLE NEWMAN
Hobart Metro Area, AU
Nov 17, 2010 12:02 pm EST

Idont know what I am being charged for.Could you please tell me what it is
It appears on my credit card each month You can email me at: neville.n97@bigpond.com

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Julie
,
Nov 15, 2008 8:14 pm EST

That's not right. I am not going to pay for anything that I did not use or order. I cant afford this to come out of my pocket every month. I barley make as is. I am not very happy! I may have to search other avenues if this keeps on.

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1 800 510 2859 1 888 596 9279 More phone numbers

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