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CCAvenue
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www.ccavenue.com
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2.2 23 Reviews

CCAvenue Complaints Summary

7 Resolved
16 Unresolved
Our verdict: Engaging with CCAvenue, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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CCAvenue reviews & complaints 23

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Newest CCAvenue reviews & complaints

ComplaintsBoard
P
7:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCAvenue charged for failed transactions, TWICE!!!

I used TWICE ccavenue to buy PVR movie tickets from www.pvrcinemas.com site. The transaction was successful from my bank account but failed from ccavenue gateway, so my ticket didn't got booked but a total of 1240 (2*620) rupees was deducted from my account & more impotently, I didn't got any confirmation from either PVR or ccavenue regarding refund of my transactions, they don't have any customer care number/ email to contact on this issue.

Read full review of CCAvenue and 1 comment
Update by pratikc
Nov 16, 2010 2:52 pm EST

I have contacted with ccavenue and they have solved my issue

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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S
S
Sri Harsha N
, IN
Nov 30, 2010 4:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

How did you contacted with ccavenue? Do you have any email or phone no? The same problem for me too.

ComplaintsBoard
A
6:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCAvenue processing errors still deducted cash

i made a payment for mol points at global.mol.com using netbanking with ccavnue
the patyment was for Rs 2, 999 on 24 feb 2010
however, while the amount was deducted from my bank ccavenue took 7 days to finaly claim they had recieved it, after this they claim its been sucessfully acpeted at the merchant website
however the merchant webiste when contacted claim its still with ccavenue, even after 3 days cc avenue has refused to acknowldge the payment hasnt gone through, each time giving a different date when it was accpeted
below are two emails sent from merchant website n cc avenue

From:
| Add to Address book |This is spam

To: "Arjun Sibal"
Subject: Re: Fw: CCAvenue Payment Status - [protected]@rediffmail.com
Date: Fri, 05 Mar 2010 18:44:26 IST
Cc: , "[protected]@ccavenue.com"
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?

Dear Arjun,

Thank you for contacting Avenues. We appreciate this opportunity to assist you.

This is in reference to your below mentioned mail.

In response to your query we would like to inform you that we were able to trace out one transaction performed by you for the order number : CA00024455 for an amount INR 2999.00 on February 24th, 2010 which has been successfully processed through CCAvenue and forwarded to your merchant.

If you require any further assistance, please do not hesitate to contact us.

Thanks & Regards,

Customer Care Department.

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: 22- [protected]/[protected]/[protected]/[protected]/[protected]/[protected] Fax: 22 [protected]

Singapore: Avenues World Pte Ltd 80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624
Ph:- +65 [protected] Fax:- +65 [protected]

From:
"Customer Care" | Add to Address book |This is spam

To:
Subject: Fw: CCAvenue Payment Status - [protected]@rediffmail.com
Date: Fri, 05 Mar 2010 14:13:57 IST

HI Dear,

Please be inform that your payment has now verifying with the CCavenue. The status of your payment at our statement report as status "Unsettle payment". Of course, you will be informing once the payment is ready received at our site.

CCAvenue [protected]@rediffmail.com CA00024455 2999.00

Please reply back to us if you have any further issues or queries and we would be glad to assist you. Please do not hesitate to call our customer care officers via Phone: Monday-Friday, 9am - 6pm at [protected] or submit a feedback forms via the online Customer Care.

We are always here at your service. Have a great day.

Thanks & Regards.

From JC HUI

MOL AccessPortal Berhad [504959-U]
Lot 07-03 & 08-03, Level 7 & 8,
Berjaya Time Square, No. 1, Jalan Imbi,
55100 Kuala Lumpur, Malaysia.

Now cc avenue claims they have no refund option, contrary to whats posted in their website
What are CCAvenue's refund and end customer dispute policies?
CCAvenue maintains a customer-friendly refund policy. This keeps our administrative costs under control in two ways: First, it reduces the amount of time spent researching customer inquiries; and secondly, it reduces the occurrence of chargeback disputes. (A chargeback dispute is a refund that is forced by the customer's Credit Card company.)
Granting Refund to customer:-
In most situations when a customer asks for a refund, we want to try our best to grant that refund. Here are some guidelines on our refund and dispute policies: The Seller sets a time limit: The sub-merchant is required to set the refund time limit on his/her site depending on the goods sold on his/her site. If a customer is dissatisfied with a product that he/she has ordered, the client should accept the product back and grant a refund. If desired, a client may specify that shipping charges are not refundable; however we would prefer to refund the shipping charges as well.

CCavenue has a lot of problems with their processing, its bordering fraudelant practices
Now they refuse to even acknowledge a refund, stating only the merchant can do it

Read full review of CCAvenue and 4 comments
Update by Arjun Sibal
Mar 07, 2010 9:48 pm EST

its been fixed today finally, after 2 weeks

arjun sibal

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Imraan Alam
, US
Mar 09, 2017 9:22 am EST

We are online merchant, had integration of CCAvenue payment gateway. Customer made payment of Rs. 12825 and without explaining any reason CCAvenue held the payment for 6 months. During this 6 months we were constantly in touch with CCAvenue to get the payment (I have complete records). But CCAvenue Risk team member Anil Methri said that CCAvenue will release the payment on completion of 180 days (6 months). on completion of 6 months now when we contacted again and they refused to release the payment. Now, I am planning to take legal actions against them. It seems that CCAvenue is a fraudulent company trying to get money from several merchants by such fraud activities.

http://www.mouthshut.com/review/Avenues-India-Pvt-Ltd-ccavenues-com-review-qsnqtsuqosm
http://www.mouthshut.com/review/CCAvenue-review-srnmosuqosm
https://www.softwaresuggest.com/ccavenue
http://payment-gateways.credio.com/l/37/CCAvenue-Priviledge#_=_
http://indianonlineseller.com/2015/06/top-8-payment-gateways-for-your-ecommerce-business/#comment-20664

R
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ROHIT1234
, IN
Dec 08, 2011 12:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

sir i made a payment of rs. 200 in my dish vc nb. [protected] but its
:not update in account .Merchant Site URL :http://www.rechargeitnow.com
Order Number:D43491621b11 Order Received:Nov 21, 2011
Total Amount :INR (Indian Rupees) 200.00
State Bank of India Debit Card Holder :rohit sharma
Billing Address :(As entered by the Customer)
Online Recharge Services Pvt. Ltd.Estel House, Plot No 126 Sector 44
Gurgaon Haryana
122002 India
Customer's Phone Number :[protected]
Customer's E-mail ID :rht009@rediffmail.com
Customer's IP Address : 182.68.124.183

J
J
jaiganeshka
, IN
Sep 23, 2011 9:10 am EDT

I am online purchase amway products via Internet Banking dated 20/09/2011 Amount Rs. 2418. Amount Debited in my Account but order not placed in Amway web site. The Amount not credited in my account.

Pl take necessary action to credit the amount in my Account.

Transaction Id CCAV-CCA11IACG734-ESE809473011
K.jaiganesh
jaiganeshka@gmail.com

P
P
pkt8
, IN
Aug 21, 2011 10:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my sbi account was debited with Rs 111 on 16 august 2011 while recharging
through www.freecharge.in website but i not got the recharged amount...
MY REF. NO. IS : CCA11HBYP185IG62845825
MY ORDER ID IS: 4795205
KINDLY SOLVE MY PROBLEM AS SOON AS POSSIBLE
MY ID IS tiwari.pushpendra8@gmail.com

ComplaintsBoard
P
1:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCAvenue Amount not deposited

I have transferd 100 rs through my sbi debit / atm card via ccavenue to jeetle. In, but sum error and payment not deposit to jeetle. In account, but 100 rs deducted in my sbi account. Please my amount deposit in my bank account or jeetle. In account.
Our transaction details here
Prafulnath purohit

Last 10 transactions
Date (Value date) narration ref. No. Debit credit
08 - feb - 2010 (08 - feb - 2010) pos prch
[protected] [protected] 6001 100. 00
Please do not ignore it.

Praful purohit
109 arawali apptt near ajanta hotel
Ratlam mp
+[protected]

Read full review of CCAvenue and 28 comments
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R
R
Ramakrishna D.
, US
Oct 30, 2015 8:18 am EDT

CCAvenue Order No. INtxn# [protected] :: Transaction Failure
I got an error and email that says Transaction failed but amount is debited twice from my account. Can you please refund? Let me know if any details are required.

M
M
Mrinal Kanti Mandal
, IN
Sep 14, 2014 5:10 am EDT

through my SBI atm cum debit card some one has purchase worth Rs 4000 on POS 000032 at PayTM IN txn# [protected]

N
N
neeraj bhagwana
, IN
Aug 13, 2014 1:46 am EDT

255 rupees cut my account.not rechage my mobile.01/08/2014 cut my account balance

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N
N
neeraj bhagwana
, IN
Aug 13, 2014 1:40 am EDT

01/08/2014 ko mene reacharge kiya lekin reacharge nani hua aur mere account se 255 rupe kat gay aur accunt me vapas nahi aye h

U
U
ugen thingley bhutia
, IN
Aug 07, 2014 8:05 am EDT

I have transferred (248+248) Rs. 496/- through my SBI Debit card to Recharge get it now.com on 07/08/2014 to recharge my MTS No. [protected].But due to some error the payment not deposited to recharge get it now.com.However, the amount of Rs.248/- is duducted from my SBI savings account on PO00002301 at www.ccavenue.com/charge in txn # [protected] and Rs248/- at txn # [protected].Please refund the above amount.
Ugen thingley Bhutia, Mob : [protected]

D
D
D P Selvam
, IN
May 30, 2014 9:56 am EDT

on 12/04/2014 and 03/05/2014an total amount of Rs 19455/.(Rupees Nineteen thousand four hundred fifty five)only have been debited an account of POS purchases from my account No-[protected]. But I have not purchased any items as above mentioned dates from your department. Hence you are requested to verify the matter and the said amount may kindly be credit to my account at the earliest please.

S
S
satya ranjan12
, IN
Apr 09, 2014 10:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a mistake charge in other no.of rs 100 On POS [protected] at 1:45 p:m tran. id is [protected] In S B I ATM So please recharge in airteL No. [protected] of rs 100 From Prevent recharge no.

C
C
C.S.BISHT
, IN
Feb 26, 2014 4:37 am EST

Dear Sir,

I will Respect for You & your Team, Please today morning I HAVE TRANSFERD 151 RS Online SBI NET BANKING CCAVENUE TO
IDEA MOBILE RECHARGE BUT SUM ERROR AND PAYMENT NOT DEPOSIT TO recharge VIDEOCON
D2H ACCOUNT, BUT 200 RS DEDUCTED IN MY SBI ACCOUNT. PLEASE MY AMOUNT
Please Credit our Balance
OUR TRANSACTION DETAILS HERE
IGR4007308
A/C NO [protected]
CHANDAN SINGH

K
K
ksp rao
, IN
Dec 18, 2013 5:21 am EST

please stop my deductions kSP RAO POS PRCH
POS2013163279202 SBIPG ccavenue.com/charge

T
T
T.Narendra Rao
, IN
Oct 02, 2013 5:28 am EDT

sir, on 6th September 2013, I have booked flight ticket from Chennai to New Delhi and Again from New Delhi to Chennai and the amount Rs.10052 was debited from my SBI account. But I did not receive the flight ticket by my e-mail. Please check and send the ticket or refund my money
-T.Narendra Rao
Mob: [protected]

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Contact CCAvenue customer service

Phone numbers

+91 22 6742 5555 +91 22 2600 0816 More phone numbers

Website

www.ccavenue.com

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