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CBE Group
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2.7 12 Reviews

CBE Group Complaints Summary

5 Resolved
7 Unresolved
Our verdict: Dealing with CBE Group, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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CBE Group reviews & complaints 12

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12:01 pm EDT
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CBE Group Wrongful charges

We had been a customer with Verizon / Alltel since 1999. Well last year, we started having service issues that Verizon could not fix, so they offered to let me out of the contract for the phone and watch that was under contract payments, and that there would be no money owed, just return the two devices. Ok, so they didn't want me to take devices to a store, they were going to send me a " return kit"... never got it , called for over a month .. so I was finally told by Verizon where I could mail the devices in myself, since they couldn't seem to do what they said. Mailed devices to address given on 3/2/23, have tracking number and all that good stuff. The following month, got a bill for the phone and watch, so I called of course, and give them all the info and , yes yes, we have it in warehouse, just waiting on the return to be completed. And that I should not receive another bill... well guess what, I did... and have received a bill for over a thousand, every single month since! I have called so many times and was told the SAME DAMN THING EACH TIME. Except! as of this month, they don't know where the devices are, and that they can't verify my tracking number because it's over a HUNDRED AND TWENTY DAYS OLD... So now we're somehow fixing to get screwed for this bill and I'm not letting this happen. It's not right, amd this is not my fault! I was told month after month, that it was in process, that they had the devices, and was showing in there system as RECEIVED! And now they have no record of it... HOWS THAT POSSIBLE!?

And Yesterday and today, I have called to speak with a supervisor and guess what, not available, and i was asked if I could call back again tomorrow...

Desired outcome: Bill adjusted to zero

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1:02 pm EDT
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CBE Group letter stating a debt

I received a letter re: Charter [protected] for 25.99. I am a Charter customer in good standing with an autopay account collected directly from my bank. Charter has made no claim of a debt outstanding. The letter re:21-[protected] is unfounded and quite simply a poor tactic to extract funds by being purposely vague and difficult to easily correct. Cease and Desist immediately or I will treat this as extortion and unfair practice requiring complaints and possible legal action.

Desired outcome: Do not attempt to contact me any further and if necessary follow up with Charter to correct your errors.

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11:35 pm EDT

CBE Group Robocalling and fake collection attempt

Claims they are collecting on behalf of "Spectrum" and I am a long time Spectrum customer? My account is fine and I have a zero balance. Contacted Spectrum had no idea why this collection agency is making frivolous claims. All attempts are going no where with them, Spectrum had contacted on behalf of my end and they couldn't get anything from them either!

Desired outcome: Remove fake account and collection off

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raylemire05@gmail.com
, US
Sep 10, 2022 6:46 pm EDT

I dont have an acct. with ebay. Tell ebay to get in touch with me if i have an acct they have my phone no. raylemire00@gmail. com is my email addy. My acct is with amazon and paypal and i am paying it. I have never got a bill from ebay. What was i have supposed to have bought ? Ebay acct no. [protected].

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10:59 am EDT

CBE Group Collections

They have been sending spam emails about a bill from 13 yrs ago from wells fargo bank. Recently received a phone call about paying a 400 dollar debt from 2008. I had paid all debts as of 2016 as I purchased a home.. They would not give me information except they said were claiming a debt for jefferson capital. I have applied for loans and this has never came up at my bank.

Desired outcome: take me off your list now please

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5:38 pm EDT

CBE Group eBay

I made a purchase with eBay in 2017 for a pair of Gucci bloom slides. I PURCHASED, not SOLD. Therefore, why on earth would I (the buyer) need to pay any fees other then the price of the sale? I received a letter in the mail from CBE group stating that I owe them $96.93 for this 2017 purchase. First of all, why would I be receiving this now? Second, why on earth would I even think to pay them for a purchase that I made? If I was selling the item then I would understand there are selling fees however this is not the case. This CBE group seems fraudulent to me. I called them up and they insisted that I owed them $96.93 despite the fact that THEY KNEW it was a purchase and not a sale. I am confused by this whole thing, as well as eBay because I reached out to customer service and they stated to me that they never charge for someone who is making a purchase. I have records of the conversations with eBay. I just want this resolved

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8:04 am EDT
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CBE Group - Scam

I received a letter (second time in one year) about an overdue amount on an eBay account #[protected]. I do not have a eBay account. CS#21-[protected]. It states "unless you notify us in 30 days, this office will assume this debt is valid." The [protected] number is just an answering front that gives you the runaround, and can never get you to a supervisor...

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5:24 am EDT

CBE Group The company banned my account

The company CBE Group provides the worst services. They somehow banned my account and no one warned me about it. I understood that something has happened with my account, because I couldn’t log in. I tried to contact them, but the rep hanged up after he heard my name. I think that they have done something with my account and it was terrible situation. I have no proof, but I need help to solve this problem.

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loujdln
, US
Oct 06, 2015 6:04 pm EDT

Close your account down right away. Get another one at a different bank and NEVER, EVER GIVE OUT YOUR BANK INFO, OR PERSONAL INFO again to anybody that is them or like them!

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10:01 am EDT
Resolved
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CBE Group - Harassing phone calls

This company keeps calling me every single day at 9:30 AM. I have spoken to them a few times and told them I do not owe this bill for whatever they are calling for. I am 73 years old and physically unwell and they keep harassing me and waking me from sleep every single day. Beause I am ill I don't sleeep well at night and they disturb me every single day. I...

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8:27 pm EDT
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CBE Group Wanting my banking info

They called my home number, which is my number... not my husbands... claiming they where trying to collect on a previous debt from direct tv... I explained he had been incompacitated and I have had to take over and handle his debts.. initially they wanted like 750.00... I told them I still have the equipment and could turn it back in ... they said that was no longer possible. however did hehaw around and agree to lower the debt to 490.66... with arrangements for me to pay off in 3mnths... I agreed to do this under the condition they send me an email or some form of confirmation on the agreement we had made... they claim they are not aloud to do this... yet I am to trust giving them my bank rounting info... What should I do? Sincerly Elizabeth

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loujdln
, US
Oct 06, 2015 6:10 pm EDT

If they can't give you what you asked for, then they are a scam. Call Attorney General, and the FTC has a complaint page you can go to, turn them in. I call Lexington Law, they have always done right by us. And whatever you do DONOT GIVE THEM ANY INFO ABOUT YOU----PERSONAL OR BANK INFO. and try not to have to talk to them.

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Garry Meyer
Salt Lake City, US
Aug 11, 2011 2:42 pm EDT

Dont give them a dime. This is under your ex's name and it's his problem. Not yours. Never give out your bank routing number to anyone under any condition. You have no idea what kind of person is on the other end of that phone line. Sure they will give your routing number to the company and they have no soul and no heart. They will take every dime you have. Then they say they are sorry but atleast the bill is paid. I know, I have done it and been through it. Not with these jerks but with another one. And that wasn't my debt either.

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J
12:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CBE Group Legal thieves

CBE group inc. are thieves. They are a debt collection agency, and my experience with them has been horrible. They will call you 3 times a day for months and leave threatening and scary voice mails. Finally we gave in and gave them our account number because they told us that if we mailed them a payment it wouldn't fix our credit, so the only way to repair our credit was to give them our account number, so against my better judgement we did. At first everything was ok, they took out a payment of $150.00 on the date prior agreed. Then we called and scheduled our next payment, which was to be at the end of May, they were to take out 150.00 at the end of the month, every month. Now let me put this in perspective for you - our first payment was Apr. 30 (end of month 1) this "payment" that CBE took out was May 1. Thats $300.00 in 2days! NOT WHAT WE AGREED. They are taking out $150.00 at the end of the week every wee, instead of the end of the month, every month and refuse to give us our money back or to relinquesh our account number. THIEVES! CBE - YOU CAN HELP BY GIVING ME BACK MY ACCOUNT NUMBER AND THE MONEY YOU STOLE FROM ME AND NEVER CONTACTING ME AGAIN.

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loujdln
, US
Oct 06, 2015 4:55 pm EDT

We had a company called liberty acquisitions do this to us, we paid them the $295. they said we owed, but we paid $300. in a cashiers check from a bank. and from then on we paid thru a certified letter, they had to sign and we got the receipt, and that told us they got their money, they had to sign to get what we sent them, and we were told whatever we sent them and they kept it, the payment was paid. We turned them into The Attorney General and FTC. We are no longer paying them anything. Oh did I mention, besides the $295. they wanted $1, 918. and court costs of $796.? JUST CLOSE YOUR ACCOUNT, GO TO ANOTHER BANK, AND OPEN ANOTHER ACCOUNT, THEY CAN NOT DRAW ANYMORE OF YOUR MONEY OUT. We also talked to Lexington Law, that was some of their advice. DON'T EVER GIVE YOUR INFO OUT TO NOBODY, JUST TELL THEM YOU DON'T HAVE A BANK ACCOUNT OR CREDIT CARD.

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3:01 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CBE Group Very very rude people on the phone

We received 4 calls in 2 days from this company with very very rude people on the phone - not willing to tell first who they are and what they want, but asking all kind of "verification questions" we refused to answer, just to hear "you have no choice". That was threatening at least! When we looked up here i did realize what this is for company. same - they are looking for someone else with same name. lets see if they will stop calling after i asked them to not to call again wrong number.

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11:54 am EST
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CBE Group Lies, lies, lies

CBE group reps claim to be various organization employees AKA Citibank when dealing with collections pertaining to those clients accounts. They are nothing more than a collection agency and a cease and desist order should be filed against them immediately upon contact about any account that this economy might have forced you to be delinquent on. DEAL with ONLY the original creditor. If you can not call the customer service number located on your normal monthly invoiced bills from the original creditor and get the help you seek, write the original creditor a letter and explain your intent to pay them and only them. If they refuse, you then have a case against them to have these balances dismissed and all collection activity to cease. I have done this twice and have done so successfully. NEVER PAY A COLLECTION AGENCY. This will actually hurt your credit score.

I fully expect them to reply with yet more lies to consumers. Remember is doesn't even take a GED to become a collection agent. Are these the kind of people YOU would trust to tell the truth?

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